Best Utility Customer Information Systems (CIS) - Page 2
View:
Compare the Top Utility Customer Information Systems (CIS) as of July 2025 - Page 2
Sort By:
-
1
Brillion
Brillion
Brillion is a SaaS company that leverages AI, behavior, and data insights in an application suite that helps North American utilities turn every energy customer relationship into a true partnership. By bringing together four world-class, energy-focused industry software companies, Brillion offers an end-to-end customer engagement solution based on their technologies and rooted in energy efficiency, demand-side management (DSM), and other clean energy programs, including electrification. Brillion gives utilities and their customers the resources they need for such programs, from video bill explanations and home energy reports to streamlined efficiency program workflows. Brillion’s SaaS platform is comprised of three applications that leverage AI, behavior, and data insights. Brillion Engage is a communications suite that engages and informs customers at key interaction points. -
2
Deepki
Deepki
Deepki is a SaaS platform that centralizes sustainability data, strategy, and operations, enabling real estate stakeholders to act on carbon, climate risk, and finance. It offers automated data collection through over 5,000 connectors, AI-powered estimations to fill data gaps, and tools for ESG reporting and compliance with standards like GRESB, SFDR, and CSRD. It provides features such as sustainability benchmarking, physical climate risk assessment, CO₂ and energy pathway visualization, and a library of over 130 retrofit actions to support decarbonization plans. Deepki's solutions are enterprise-ready, ensuring audit-ready data with certifications like ISO 27001, ISO 14064-1, and ISAE 3000 Type 2. With a presence in over 60 countries and monitoring more than 400 million square meters of real estate, Deepki supports clients in achieving their net-zero goals and enhancing asset value through actionable sustainability insights. -
3
efluid
efluid
efluid is a comprehensive, integrated customer management solution specifically designed to address the challenges faced by companies in the utility sector. It enables energy, water, or heating utilities to handle the entire technical chain and manage customer relationships with a 360° vision. It is built on a component-based approach, connecting functional components in complex architectures, allowing for natural integration with business functions in both front and back offices. This design facilitates high customization, enabling each customer to adapt rules and processes to their specific organizational needs. efluid's architecture is solid and upgradeable, ensuring resilience in complex information systems. It offers a high level of configurability, allowing utilities to manage diverse services such as electricity, gas, urban heating, and water, and to model complex billing processes and meter readings through back-office workshops and remote solutions. -
4
Fluentgrid CIS
Fluentgrid
Fluentgrid CIS is a comprehensive, AI-driven, scalable, and adaptable Customer Information System designed to empower modern utilities. It provides a unified platform to manage the entire customer lifecycle, from service connection to billing and beyond. By centralizing critical customer data and automating key processes, Fluentgrid CIS enables electricity, water, gas, and thermal (heating/cooling) utilities to improve operational efficiency, enhance customer satisfaction, and drive revenue growth. A true COTS product, Fluentgrid CIS can be quickly set up to meet the specific needs of any utility around the world. Built-in revenue protection functionality addresses theft/fraud, exception handling, legal case tracking, and energy audits for assured returns. The system also extends to service request management (trouble calls) and web/mobile self-service. -
5
Flux
Flux
Flux is a highly configurable and scalable cloud energy and utility billing platform designed with data at its core. It enables energy businesses to manage data complexity effortlessly, rapidly deliver new energy products, and make quick tariff changes. Flux supports all meter categories and data types across all market segments, combining them with complex tariffs to generate accurate bills. It accommodates various billing scenarios, including demand charges, load-based pricing, spot pass-through, time-of-use, custom sub-tariffs, and non-metered products, all without the need for developer time. Flux's event-driven architecture automatically triggers the rating process as soon as new usage data for a connection is received, eliminating the need for big batch data and increasing efficiency. It also offers features like multi-party billing, broker commissions, power purchase agreements, flex contracts, virtual power plants, and electric vehicle billing. -
6
UMS
UMS
UMS (Utility Management Solutions) offers comprehensive utility billing and management services tailored for multi-family, mixed-use, and manufactured housing communities. With over 15 years of experience, UMS specializes in resident billing, expense management, vacant cost recovery, and submetering solutions for water, gas, and electricity. Their resident billing services include accurate invoicing, an intuitive resident portal, and a knowledgeable call center staff based entirely in Minnesota, ensuring a friendly and efficient experience for tenants. UMS interfaces with popular property management software, delivering a seamless onboarding process for property managers and residents alike. UMS' submetering solutions feature fully wireless and remotely-read systems, allowing for precise measurement of individual unit consumption and promoting conservation by making tenants responsible for their usage. -
7
SOFTWater
Intedata Systems
Recognized as the industry's leading utility billing software, SOFTWater helps manage various utility office problems as well as eliminates manual operations and errors. Developed by Intedata Systems, SOFTWater's intelligent document management, flexible automation, and robust integrations enable users to bill water, sanitation, sewer, gas, and/or electricity cost-efficiently. Take advantage of the automation discounts offered by the USPS. We process your customer addresses for you, verifying them with the latest postal service database and providing the required reports. SOFTWater makes sending and receiving your address data easy with it’s built-in CASS utility. It will even remind you when it’s time to send your file for processing again! -
8
CUSI
Continental Utility Solutions
CUSI delivers Customer Information Systems, Utility Billing, Customer Web Portals, Accounting, and Work Asset Management worldwide. In addition, CUSI develops, implements, and supports a comprehensive line of technology solutions for managing the operational requirements of utilities and local governments. Today over 1,100 water, sewer, gas, electric, and waste management companies utilize CUSI's Windows, SQL, and .Net applications to fulfill their operational needs. CUSI’s Mobile Work Order Management is simple to use and core functionality in UMS. However, CUSI has partnered with two different industry-leading GIS-based work asset management companies Cartegraph and Novotx. This allows complete integration of your companies work asset management and utility billing data. -
9
Cogsdale Customer Service Management
Cogsdale
Cogsdale Customer Service Management (CSM) enables clients to seamlessly integrate superior customer relationship management (CRM) with their daily business process requirements. Purpose-built to accommodate the complex billing requirements of municipalities and utilities, Cogsdale CSM streamlines operations, cuts costs, and delivers the best quality services to their customers. The solution also enables users to schedule service orders, view active connections and payment history, and create payment schedules. Cogsdale offers a best-of-breed customer information system that includes: financials, distribution, utility billing, customer management, work management, project management, and procurement. Cogsdale extends the suite to include functionality such as: interactive voice response, document management, payment kiosks, and online credit checks. Cogsdale has been delivering powerful, integrated information solutions since 1997. -
10
CentralSquare Public Safety Suite
CentralSquare Technologies
Public Safety Suite Pro (powered by Zuercher) allows you to spend less time shifting between screens with the integrated CAD+911. Everything in one place means you can send responders to the right place in less time and with less effort, while automated callbacks and call prioritization makes your communication center run more efficiently than ever before. With more resources back where they're most needed, your time and efforts are focused less on training or dealing with complicated technology and more on saving lives. Reduce your IT headaches and save your agency over 15% of your overall CAD investment with a managed-server system. Save time with one single, integrated software suite that enables you to share information with responders, dispatchers, jail-booking officers and investigators. Using customizable CAD command lines, menus, dashboards and screens, set up your CAD workflows the way you work. -
11
Energy Operations System (EOS)
Znalytics
EOS empowers and enhances your entire customer life cycle – across acquisition, product offers, billing and customer care. Take advantage of its powerful functionality and intuitive design to deliver unrivalled efficiency and seamless experiences. Optimize your customer management, with highly intuitive agent platforms, automation of repetitive tasks, and smart workflow management tools. Low-touch configurations give you the power to implement new business processes rapidly and streamline your existing operations without the need for development support. Centralize your technology operations with a single platform that can manage your entire customer life cycle. EOS provides an Innovation Space to develop seamless integrations with external providers such as Salesforce or Dynamics, and build custom solutions such as broker interfaces or pricing engines. We can manage these integrations and custom solution builds for you, or work alongside your technology partners and in-house teams. -
12
UMAX
Itineris
UMAX is a set of modern, configurable Customer Information System (CIS), CRM, Asset and Field Services Management solutions, specifically designed for Utilities and developed on the powerful Microsoft Dynamics 365 platform. Our solutions simplify daily tasks through automation and user-defined workflows, supported by insightful analytics and actionable data. Drive efficiency through automated processes, a simplified user experience and customer self-service capabilities, resulting in a guaranteed lower cost to serve. Increase customer insights through omni-channel features allowing you to pro-actively manage customer satisfaction. Streamline business processes through a flexible, highly configurable modular platform and seamless third-party integration. Take advantage of the powerful Microsoft platform and unleash the power of your Utility data. -
13
Diamond Billing Engine
Diamond Concepts and Consulting
DBE is completely dynamic and customizable on the fly, providing your business with fast, code-free rate changes. All the flexibility and power of spreadsheets, but integrated into your billing process. Why waste money on a complete CIS, when all you need is Billing Flexibility. DBE can provide all the functionality of a high-end Utility CIS, at a fraction of the price. No need to ramp up your infrastructure or worry about software compatibilities, DBE can process your Billing Determinants both as a real-time Web Service and in batch. All data is fully encrypted using Advanced Encryption Standard (AES) 256 and hosted using secure HTTPS and SFTP protocols providing a secure means of connecting to DBE from your servers. DBE allows you to use your preferred Bill Print solution, whether that is done by your business in-house, or through a third-party vendor, both real-time rendering and mass customer mailings are seamless using the Diamond Billing Engine. -
14
EDAMS Billing & Customer Information
Hydro-Comp Enterprises
EDAMS Billing & CRM is a fully functional consolidated commercial web enabled management system that has been specifically designed to cater for the unique requirements of Utility Services Providers and Municipalities. It covers all facets of revenue management, customer relationship lifecycle, including online enquiries, meter readings, walk route management, debt management, revenue collection, direct sales, meter and connection management, billing and management reporting. The EDAMS – Enquiries module provides a quick way to browse to all related entities of a customer like personal details, properties linked to, connection and meters installed, history of meter, readings, plot, charges, payments, financial adjustments, refunds, deposits, monthly bills, debt management history, customer application history. EDAMS CRM is a comprehensive customer services system that deals with all the applications and activities related directly or indirectly to customers. -
15
Brook
Inkey Solutions
A Billing application developed for the companies supplying Water on metering basis. This application easliy handles both commercial & non-commercial sectors. Support for both manual & automatic meter reading, batch as well as singular meter readings inputs, bill generation with auto email facility, maintaining water consumption history for individual customers. -
16
DTE Business Suite
Down To Earth Solutions
Down To Earth’s suite of software applications is especially designed for small to mid-sized companies. Our goal is to provide a complete solution for the unique demands of accounting, distribution, and light manufacturing industries. Our products help automate your financial and operational process and increase efficiency. Simply and effectively, Down To Earth provides the information necessary for success in today’s business world. Down To Earth business software also transcends system platforms. You can take advantage of current technology and protect your hardware investment, even if your system changes. A definite advantage with today’s progressive technology. Our dedicated customer support team offers a full range of training and support options to fit your time demands and budget. We want to insure your staff have the tools to take full advantage of the potential and power of Down To Earth software. -
17
LOCIS Utility Billing
LOCIS
Specialized Utility Billing, Fund Accounting and other software specifically oriented to local governments. Ongoing support, education and development. Single source of all information technology including Hardware and Software. User participation in defining the evolution of LOCiS to meet their current and future needs. Talented developers and product specialists continuously query the needs of our customers to ascertain where we should be from a technological and feature standpoint. We are adding new features to our software applications every day. The vast majority of these features are requests from our existing customer base. We are second-to-none when it comes to responsiveness to our customers. Long-term assurance that today's solution will continue to be the answer in the future! Proudly serving over 250 communities, park and fire protection districts since 1987! -
18
Oracle Utilities
Oracle
Thrive in a sustainable, affordable energy and water future. Deliver outstanding customer experiences, improve energy efficiency, and manage networks and assets so you can deliver essential services to your communities every day. Connect customer care, billing, metering, and device management to grow revenue and resolve issues faster. Capture, manage, and analyze advanced meter and device data to accelerate billing cycles and drive operational efficiency. Acquire and engage customers with personalized selling and marketing communications that inspire. Harness AI and behavioral science to drive change and shift peak demand—one customer at a time. Predict and prevent problems throughout the lifecycle of your physical assets. Bring efficiency to work management, maintenance, and operations. -
19
UtilityExplorer
Progressive Solutions
UtilityExplorer™ is truly the user-friendly utility billing system. Originally developed and refined in the HP3000 format, it has been completely redesigned to take full advantage of the Windows® platform while still maintaining many of the great features of earlier versions. It was designed from start to finish with the end-user in mind for the billing of municipal services. UtilityExplorer™ is user-customizable and will continue to support your needs for years to come. UtilityExplorer™ is completely table driven so that our system conforms to your needs and not the other way around. It provides an easy to use and intuitive graphical Windows® interface with menu driven controls. UtilityExplorer™ allows search on any field, association of unlimited number of contacts and notes, advance implementation of future rate structures, quick receipt of cash and easy import/export. -
20
Meridian
Meridian Cooperative
A best-in-class software setting new standards. Let Meridian Cooperative bring you into the future. Meridian’s browser-based functionality offers more dependability and customization. Meridian FIS/CIS was designed with you in mind. Our intuitive web-based, modular design allows individual pieces to work independently of the status of others. Increase efficiency by accessing Meridian from any internet connected device, in the office or the field. The power of data lies completely in the ability to transform it into meaningful results. At Meridian, we get it. That’s why we do the hard work for you. Our solutions easily link your data with reporting and tracking tools that are easy to understand and work with. From the homepage to personalized columns in reports, take the reins and make your critical data work for you. Our real-time data works to deliver real savings for you and your customers and members. -
21
UtilAbility
Cogitate
UtilAbility is a Windows based utility billing software package that was developed with you in mind. Now it's easy to create timely and accurate bills for water, sewer, electric, gas, trash pickup, user fees, and even cable television. With UtilAbility's user friendly interface you will feel comfortable right from the start. Our utility billing software adapts to your utility billing requirements and policies so you are free to bill the way you want. Designed with direct input from our customers, UtilAbility is the utility billing software you've been waiting for! Whether you create bills for a few or thousands, for commercial or government use, UtilAbility will handle the job.Starting Price: $1850.00/one-time -
22
Orbit CMB
Central Service Association
Whether you provide one utility service or many services, Orbit Customer Management and Billing allows you to access, manage and maintain all of your customer information in one central location. Your team can easily track customer usage, billing rates, deposits, service orders, collections, customer contacts, and account history and can manage your billing processes more efficiently. Manages all major customer-related business processes and services with one product. Integrates fully with Orbit Dynamic Financial Management to improve accounting accuracy and efficiency. Scales easily for a number of customers and services. -
23
Edmunds Utility Billing
Edmunds GovTech
Keep your local government’s utility services flowing with Edmunds Utility Billing Software. Available for both residential and commercial properties to manage, bill, and report utilities via an all-encompassing module. Made for metered and standard billing options, our module comes packed with a variety of tools that fully integrate to simplify processes for both you and those you serve. Flexible integration with meter reading devices, cash collection, and other Edmunds modules. Access and analyze critical data integrated from your meter software, parcel data, Edmunds financial software suite, inventory module, work orders, and more. -
24
PowerManager Plus
NMPP Energy
In this mobile digital era, you may want to consider offering this option to your retail customers as more customers are expecting this level of customer service. PowerManager® is a powerful software package that allows users to handle a diverse range of tasks, including payroll, inventory, billing, accounts receivable, general ledger, accounts payable, budget projection and many more functions. The ultimate time-saver – EasyClerk® produces bills for water, sewer, refuse and contracted services. Whittle down a week of billing work to just one day with EasyClerk®. The program customizes bills, courtesy notices and meter sheets. It can print bills in route book order or any combination of alphabetical, zip code, mailing pull codes or carrier route. Service Order tracks and manages service orders electronically, resulting in improved efficiency with fewer tasks slipping through the cracks and more satisfied customers. -
25
NorthStar
Northstar Utilities
Customers are the lifeblood of your utility. Their satisfaction is a priority and measure of your success. Modern technologies provide the opportunity to empower staff and deliver consistent customer service experiences at every touchpoint. NorthStar Customer Information System (CIS) helps utilities manage millions of customer accounts and utility bills every month. From new account set-up to credit history profiling, NorthStar CIS supports all customer interactions through a robust, reliable, and highly configurable application suite.Starting Price: $250000.00/one-time -
26
IMS Utility Billing
Information Management Services
The most flexible and versatile billing system available at any price, the IMS Utility Billing system can serve both private and public utility services. The system is easy to use for the smaller customers with only a few hundred accounts, yet powerful enough to handle large customers with many thousands of accounts. There is no limit to the number of customers the system can handle. Utility Billing can bill many metered services, including water, sewer, electric, or gas, as well as any additional charges that your service bills, such as pest control, late fees, or assessments. Standard billing forms (both laser bill cards and laser letter statements) are included with the program. Custom bill forms can be created for an additional charge. A new module offered will print the POSTNET Bar Code on letter laser statements, a great cost saver for large mailings. The IMS Utility Billing system interfaces with many handheld meter readers, for quick meter reading data entry. -
27
HubCX
Hansen Technologies
HubCX combines traditional billing, complex rating, and CIS capabilities with best of breed workflow, business intelligence, market gateways and API management capabilities. All HubCX capability is available via a modern UI and leverages user/role configuration to provide the right user experience for enterprise users (including call centre) and partners. The flexibility of HubCX extends to bundling product and services (including energy and non-traditional products) and providing a business rule driven approach to pricing and discounting. HubCX supports the full automation and management of long running processes, including on-boarding, user configurable workflows and tasks such as role and skill-based assignments. Improved billing efficiency through network billing and revenue management. Better business strategies by harnessing and analyzing Big Data. -
28
CORE Utility Billing
CORE Utilities
For 20 years CORE Utilities has been providing rural utilities, districts, and municipalities throughout the U.S. with powerful and efficient utility billing software designed specifically for the water, wastewater/sewer, and garbage industries. CORE's economical software packages allow our customers to simplify workflow, provide accurate on-time billing, and excellent service to their customers. CORE Utilities' mission is to create powerful, easy-to-use, and economical software packages for small to midsize water and wastewater utilities. CORE Utilities is committed to providing the highest quality products and services to our customers. Quality begins with a product that you can depend on to meet all of your needs today and long into the future. Customer service sets CORE apart from our competitors. Good customer service practices start with understanding our customers' needs and wants. -
29
TrueBill
TruePoint Solutions
TrueBill allows you to work more efficiently within your parameters, so you can say “Good-bye” to endless workarounds, dozens of open screens, and redundant data entry to perform tasks and access information. TrueBill is scalable and integrates seamlessly with most leading financial and asset management systems to optimize your efficiency. Our leading-edge solution was developed on the latest platforms to ensure you are operating at the forefront of proven technology. The result is the functionality you need to operate optimally, the flexibility to adapt to changes as needed, and robust support. Import and review meter readings, including usage statistics such as high/low usage, rollovers, and unexpected usage, and issue service orders as warranted. -
30
CitySuite
Harris Enterprise Resource Planning
CitySuite was created to bring a new generation of software to the local government and utilities markets. Our CitySuite Software helps you efficiently manage your Sales Tax, Utility Billing, Financial, Payroll, Human Resources, and Community Development processes while providing technologies that support customer self-service through our Citizen Access Portal. If you’re looking for Web-based Enterprise Resource Planning software organically built with leading-edge technology, look no further than CitySuite. Our open and flexible approach allows our software components to integrate with existing systems and operate seamlessly within the enterprise of our municipal customers. While many local government and utility agencies engage us to replace entire legacy Enterprise Resource Planning (ERP) systems, others use our services to augment their existing systems with just one or more modules.