Talabat

Pros: Owned by a global company.
Solid name (well known).
High variety of restaurants.
High number of drivers.

Cons: Terrible customer service.
Irresponsible.
Expensive.

Overall: I used to be a loyal Talabat customer, recommending it to everyone I know. But after my recent experience, I can no longer support this brand.

I encountered a major issue with Talabat's 50% off offer (up to 30 AED). I selected items from a participating restaurant, and the discount was applied before I proceeded to pay. However, once I completed the payment, I was charged a different, higher amount. Despite the app showing the correct price before payment, the total changed without any explanation.

When I tried to contact Talabat, the app had no direct support options, no live chat, and an auto-reply to my email that provided no help. After reaching out on Facebook Messenger, I explained the issue, only to be met with denials and requests for impossible "checkout pictures" proof. Despite offering app logs and explanations, I was ignored.

Then, to make matters worse, the order I received was completely wrong. The receipt taped to the package didn’t match the items I ordered. I provided photos and more details, but again, no real response. Hours later, I received a call acknowledging their mistake and promising to send a request for additional pictures to process a refund. They never followed through.

Finally, after all the time I wasted trying to resolve this, they sent me 19 AED as compensation for a bill of over 61 AED. It’s about the principle. Offering such a small refund for a completely wrong order is humiliating to a customer. The least they could have done was fully refund the meal. Instead, they turned a loyal advocate into someone determined to share this awful experience with everyone I know.

Pros: I didn't like this app, fake policies, not professional team
Bad and bad.
Don't use this app.
Not recommend.

Cons: Highly not recommend, fake refund policy.
Very bad customer service.

Overall: Don't trust them.