Audience

Companies of all sizes

About next4biz

Business-to-Business (B2B) and Business-to-Consumer (B2C) marketers aim to capture the attention of two different target profiles. While there are many similarities between these two types of marketing, driving prospects from each channel requires different communication approaches in every aspect. Omnichannel Customer Communication is one of the “must-have” features of new contact center technology. This new concept allows your company to interact with your clients via all channels. On top of the standard methods (telephone, email, web), your customers may contact you via the new media channels such as self-service, social media, or chat. Low Code means that you don’t have to code or have technical skills for process design. You can simply design your application interface and workflows from the design interfaces instead of undergoing complicated coding tasks.

Pricing

Starting Price:
$75.00/month/user
Free Trial:
Free Trial available.

Integrations

No integrations listed.

Ratings/Reviews

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features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Next4biz
Founded: 2006
United States
www.next4biz.com/customer-service-management/

Videos and Screen Captures

next4biz Screenshot 1
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Product Details

Platforms Supported
Cloud
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
24/7 Live Support
Online

next4biz Frequently Asked Questions

Q: What kinds of users and organization types does next4biz work with?
Q: What languages does next4biz support in their product?
Q: What kind of support options does next4biz offer?
Q: What type of training does next4biz provide?
Q: Does next4biz offer a free trial?
Q: How much does next4biz cost?
Q: What pricing for training is available for next4biz?

next4biz Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management