Audience
ecommerce, online shops, companies, organisations, finance industry
About maaiiconnect
maaiiconnect makes customer engagement simple. It is the only cloud-based platform that brings digital and telecom communications together to help businesses deliver seamless customer experiences.
Be a truly omnichannel business. Centralise channels such as WhatsApp, WeChat, Facebook Messenger, SMS, Virtual Numbers, Video Conferencing, and a Web Communications Widget for Live Chat and Web Calls into one place with full customer relationship history, customer data, CRM, ticketing system, and rich insights.
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Pricing
Starting Price:
Free
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Company Information
M800
Founded: 2007
Hong Kong
www.maaiiconnect.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
maaiiconnect Frequently Asked Questions
maaiiconnect Product Features
Call Recording
Archiving
Call Sharing
File Transfer
On-Demand Recording
Screen Activity Recording
Video Call Recording
Distributed Call Recording
Event Triggered Recording
Instant Retrieval
Recording Bookmarking
Scheduled Recording
Cloud Communication Platform
Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
File Sharing
IVR / Voice Recognition
Fax Management
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Web Conferencing
Virtual Extensions
Conversational Marketing
Chatbot
Group Messaging
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Video Chat
Appointment Scheduling
Audience Segmentation
Email Automation
Human Handover
Product Recommendations
Customer Engagement
Communication Management
Live Chat
Video Content
Analytics
Churn Management
Community Management
Content Syndication
Feedback Collection
Gamification
Customer Service
Appointment Management
Call Center Management
Live Chat
Performance Metrics
Social Media Integration
Surveys & Feedback
Alerts / Escalation
Email Management
Knowledge Base
Queue Management
Self Service Portal
Virtual Assistant
Workflow Management
Live Chat
Proactive Chat
Screen Sharing
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Messaging
End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Search / Filter
Threaded Discussion
Video Conferencing
Voice Calling
Payments
Self-Destructing Messages
Stickers / GIFs
Sales Engagement
CRM Integration
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Call Scripts / Call Steps
Email Sequences
Email Tracking / Automation
Sales Automation
Search
Task Management
Templates
Workflow Management
Softphone
Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management
Video Conferencing
Private Chat
Record & Playback Ability
Screen Sharing
Video Conferencing
Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Real-Time Chat
Two-Way Audio & Video
Whiteboard
Web Conferencing
Mobile Access
Presentation Streaming
Private Chat
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Electronic Hand Raising
On-Demand Webcasting
Presentation Tools
Real-Time Chat
Record & Playback Ability
Whiteboard