Audience
B2B software companies, Telecommunications, Consumer online services
About inSided
inSided is the leading Community Platform for scaling Customer Success and Support. Reduce your churn rate, deflect calls and tickets and build better products with our Community, Knowledge Base, and In-Product Support products.
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Pricing
Starting Price:
$900 per month
Pricing Details:
Free trial available
Free Trial:
Free Trial available.
Integrations
Company Information
inSided
Founded: 2010
Netherlands
www.insided.com
Videos and Screen Captures
Set-up your own, branded Community destination with inSided
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
Online
inSided Frequently Asked Questions
inSided Product Features
Community
Content Management
Content Moderation
Discussions / Forums
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
Event Management
White Label
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Feedback Collection
Gamification
Content Syndication
Live Chat
Video Content
Customer Service
Alerts / Escalation
Knowledge Base
Performance Metrics
Self Service Portal
Surveys & Feedback
Workflow Management
Appointment Management
Call Center Management
Email Management
Live Chat
Queue Management
Social Media Integration
Virtual Assistant
Customer Success
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Account Alerts
Account Management
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Knowledge Management
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Artificial Intelligence (AI)
inSided Additional Categories
inSided Verified User Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"The only Customer Success Community platform for B2B SaaS" Posted 2020-09-15
Pros: - Best of breed community platform
- Ease of setup and support
- Knowledge base and product ideation features
- Proactive team, product constantly improvesCons: No significant cons. Becomes valuable once you have a solid customer base.
Overall: inSided is an essential part of the customer success tech stack. It is the only community platform specifically built for B2B SaaS.
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