Alternatives to iTouchVision
Compare iTouchVision alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to iTouchVision in 2026. Compare features, ratings, user reviews, pricing, and more from iTouchVision competitors and alternatives in order to make an informed decision for your business.
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Assembled
Assembled
Assembled is the only platform that unifies AI agents and intelligent workforce management to power fast and flexible support operations. Built for scale, we help teams automate over 50% of customer interactions, forecast with 90%+ accuracy, and optimize staffing across in-house and BPO teams. Orchestrate every chat, email, or call, balancing workloads between human and AI agents in real time — without sacrificing quality or control. Trusted by Stripe, Canva, and Robinhood, Assembled transforms support from a cost center into a strategic advantage. Our Workforce and Vendor Management tools connect forecasting, scheduling, and performance for smarter staffing decisions. AI Agents automate conversations across channels with your workflows and brand voice. AI Copilot empowers agents with real-time guidance, suggested replies, and one-click actions for faster, higher-quality resolutions. -
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BigChange
BigChange
BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one simple to use and easy to integrate platform, BigChange liberates you from inefficient paper-based processes and the complexity of multiple different technology systems that hold your business back. Loved by office and field teams alike, our customers are achieving industry-leading results and return on investment. The BigChange team is committed to customer success and no matter your sector or whether you have a mobile workforce of 10 or 100, we’re here to make a big difference to the way you work and to help your business grow stronger.Starting Price: £69.95 per user per month -
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NiCE CXone Mpower
NiCE
NiCE CXone Mpower is an AI-first customer experience platform designed to improve CX at scale. It unifies experience automation, AI agents, knowledge management, and analytics into a single, secure platform. The platform uses purpose-built CX AI models to resolve customer needs instantly and proactively. NiCE enables businesses to automate customer intent from initial interaction through fulfillment. With real-time dashboards and reporting, organizations gain visibility into AI-driven CX performance and outcomes. The platform integrates seamlessly with existing enterprise technologies through hundreds of prebuilt integrations. Trusted by global brands, NiCE powers billions of customer interactions each year with measurable business impact. -
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Eleveo
Eleveo
Global, award winning contact center compliance & workforce optimization solutions. Compliance recording can protect your company from theft, litigation & fines. Sleep well knowing Elevēo has you covered for everything from voice calls to land mobile radios. Remove, or anonymize details from data collected to stay in compliance. Archive datasets based on configurable rules and automatic categorization. Supervise your teams voice interactions with customers in real-time. Detailed audit logging for every system action with simplified extracts for compliance reviews. Your support, sales & back-office business transactions are critical. Protect your interests by recording everything into a single place with automated categorization by type, source, and customer where any interaction can be easily reviewed. We have been recording voice calls for decades. All over the world our solutions are trusted. -
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Intradiem
Intradiem
Intradiem is the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions. We power over 1.2 billion automated actions annually and have saved our customers over $160 million in the past 2 years.Starting Price: $0 -
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YourRadar
Kobelt Development
YourRadar is a cloud-based, fully customizable workforce management software that improves the efficiency and profitability of small service businesses. Owners, managers, and dispatchers all have been appointed with the difficult task of organizing and scheduling the different tasks or jobs of workforce employees. It is on them to ensure that everything is running smoothly, yet at the same time be prepared for the unexpected. An important aspect of this is ensuring they have the right tools to mitigate the time spent on mundane tasks and fixing problems. By creating job completion estimates the person in charge of scheduling will know whether or not an employee is close to being over or under of their completion time. Instead of that employee being late for their next appointment, the scheduler will be able to see in real time who else is available and how far away they are from another job. This means less phone calls and more effective action.Starting Price: $25.00/month/user -
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FieldPulse
FieldPulse
FieldPulse is an all-in-one business management solution specifically designed for field service teams. This software provides a comprehensive platform to help users manage various aspects of their operations, from scheduling and dispatching to customer relationship management (CRM) and financial documentation. By integrating essential functionalities into a single solution, FieldPulse streamlines workflows and enhances productivity for business owners, administrators, and technicians alike. FieldPulse stands out in the market with its robust feature set, offering not only standard field service management (FSM) capabilities but also advanced tools tailored to the needs of growing businesses. These include a flat-rate pricebook, lead management, customer management tools, timesheet tracking, booking portals, inventory management, and more. -
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Synchroteam
Synchroteam
Synchroteam scheduling software and mobile app is the best tool to organise your Service Business. Synchroteam is a complete, feature-rich, and customizable solution suitable for field service businesses of all types and sizes. It covers scheduling and dispatch, mapping and GPS tracking, job management and reporting, inventory management, quote, invoice, field service CRM, payment solution and more.Starting Price: $24.00/month/user -
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SMART Software
SMART
Field service management software for every industry. From streamlining routes to in-depth reporting and analysis, SMART Software is with you side by side to help your service company thrive and expand. Our top-notch software support team constantly proves itself to be the best in the business and includes on-site training. Streamline your operations while keeping all of your important customer and business data in one place. Our inventory management, equipment tracking, time management, and reporting boosts your bottom line. Keep track of all aspects of Service Issues, from ticketing and technician routing to inventory control and vehicle maintenance. We forecast vault cash differently than any processor or ATM software on the market. Our customers are returning 20% of their vault cash using ATM SMART. SMART includes a fully integrated, powerful, and successful CRM solution to manage the relationships with your customers, vendors, and sales prospects.Starting Price: $74.99 -
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Verizon Field Force Manager
Verizon
Verizon Field Force Manager is a workforce management solution that encompasses everything from mobile timesheets and barcode scanning to remote scheduling and geofencing. It provides the visibility needed to drive efficiency in the field and the data needed to streamline processes for all types of organizations. Small businesses that rely on efficient, customer-oriented field team performance to succeed. Medium-sized and large enterprises with either large field services or remote employees requiring back-office connectivity. A wide range of Public Sector agencies with mobile workforces and teams in the field. Monitor worker hours with mobile timesheets and use digital verification for faster billing. Record reimbursable mileage, parking and tolls, and digitally send data to the office. Track inventory, productivity, payroll costs, job performance and service satisfaction. -
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Kirona Solutions Limited
Kirona: Field Service Management Software
Leading field service management software that enables you to increase productivity and reduce costs through dynamic resource scheduling and mobile workforce management. Product Details: The Kirona Field Workforce Automation solution comprises four key software applications: DRS Dynamic Resource Scheduler, Job Management, WorkHub and InfoSuite. These four solutions are supplemented with modules like DRS Project Planner, specifically developed to manage complex projects or interdependent cycles of work and products like MobileIron and Threatshield designed to complement their existing security measures with industry-leading enterprise threat management. Founded in 2003, Kirona has grown to be recognized as the leader in delivering Field Workforce Management Software. Kirona combines innovative software development with an exceptional service organization to ensure that the technology delivers significant value.Starting Price: $7.70/Month/User -
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Genesys Cloud CX
Genesys
Genesys Cloud CX is a comprehensive, cloud-based contact center solution designed to deliver exceptional customer experiences across various communication channels. Built with scalability and flexibility in mind, it integrates voice, chat, email, social media, and messaging platforms into a unified interface. The platform leverages advanced AI and analytics to provide real-time insights, automate routine tasks, and personalize interactions, ensuring efficient and effective customer engagement. With its robust workforce management tools, businesses can optimize staffing and performance while maintaining high service standards. Genesys Cloud CX is designed for seamless deployment and adaptability, making it an ideal solution for organizations of all sizes looking to enhance their customer service capabilities.Starting Price: $75 per user per month -
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TelStrat WFO
Serenova
TelStrat WFO provides world-class workforce optimization functionality via an easy-to-use interface. Engaging and managing your teams well is essential to optimizing your biggest investment and exceeding customer expectations. A workforce optimization program – supported by the right software – is the answer. And Serenova offers that solution through on-premises and cloud WFO software. Accurately and easily schedule skilled agents to meet service levels. Predict future requirements and use wizard tools for simple forecasting. Let agents enter schedule preferences and see performance via the My Time web-based agent portal and mobile app. Improve agent motivation and performance using gamification features. -
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Skedulo
Skedulo
It can be complicated to manage your deskless workforce, but your employees and customers don't need to know that. The Deskless Productivity Cloud from Skedulo enables any company in any industry to schedule, manage, engage, and analyze their mobile workforce. Eliminate the pain of manual scheduling, whether you’re managing field work, appointments, or shifts at fixed locations. Skedulo’s powerful scheduling software makes it easy to get the right person to the right place on time, every time. Easily customize Skedulo to fit the way you work. Our purpose-built solutions grow with you every step of the way, no matter the size of your workforce, and integrate with the tools you already know and love. Equip your deskless workforce, wherever work takes them. Keep schedulers and mobile teams on the same page. It’s easy to see work details, schedule changes and status updates. Simply put, it’s everything your deskless worker needs to get their work done.Starting Price: $39.00/month/user -
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A powerful, multifaceted application, AT&T Workforce Manager gives your business access to vast amounts of data. This gives you a unique insight into your mobile workforce, while equipping you with tools you need to build streamlined communication channels. Choose from hundreds of templates or customize your own. Add photos, calculations, graphs, and more. Create, modify or update orders for deliveries, service calls, and more all from your phone or tablet. Add AT&T Enhanced Push-to-Talk and make individual or group calls from within the Workforce Manager application, view employees current locations, and more. Don’t risk losing a paper time sheet. Now your employees can clock in/out for breaks and lunches, all from the AT&T Workforce Manager app. Monitor field task activities, employee hours, locations, and data entries in near real-time via a mobile web dashboard.Starting Price: $10 per month
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M-LINX
MCC
M-LINX™ is a proprietary enterprise-class mobile workforce management application suite created by Mobile Computing Corp. Inc. This ‘best-in-class’ solution has been developed with an almost 30-year evolution in the industries you work in. The end product is a suite of tools that, when configured, delivers a custom-engineered solution. M-LINX™ has been created and developed with not only today, but with the future in mind. Many of our customers are running 2nd and 3rd generations of the solution. The solution provides tools for Senior level Managers, Dispatchers, Inventory and Asset managers and mobile users. MCC is a leading full-service provider of real-time field force mobility and optimization solutions. M-LINXTM is proven to dramatically enhance customer service and retention while reducing operating costs.Starting Price: $500 one-time payment -
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Reslink Solutions
Reslink Solutions
Reslink is a workforce and facilities management system suitable for facilities service providers. It can be used to manage a wide range of FM services. Workforce onboarding, training and offboarding. Task assignment and scheduling. Time and attendance monitoring. Soft FM service provision. Asset and inventory management. Integration with third-party systems, such as ERP applications, and IoT technology is available. The Demo will represent a small part of our Admin-panel platform. You can always contact us to get to know more or ask for more features. Project planning and consultancy is part of our business. With our expertise, we can help you transform your business to become fully digital and remain to comply with your existing processes. A workforce and facilities management system for facilities management service providers to build processes that represent every aspect of a facilities management service contract.Starting Price: $10 per month -
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Joblogic
Tracer Management Systems
Manage your service and maintenance businesses through one central system with Joblogic, an easy-to-use service management software. From logging quotes and jobs, to scheduling and tracking, and even invoicing, Joblogic offers the tools to connect your back office, mobile workforce, and customers with ease. No installation or server needed. Immediately access the solution from anywhere on any device. -
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Oneserve
Oneserve
Many organizations are currently struggling to recruit for skilled trades positions as demand outstrips supply. These organizations must now consider other ways in which they can maximize the productivity of their current teams. With our clients typically seeing an increase in productivity from our field service management software ranging from 25% to 60%, we have developed a Resource Calculator to help you consider how much more efficient and productive your current team could be with Oneserve. Field service management software helps organize and connect remote teams quickly and efficiently. Oneserve’s industry-leading service software allows knowledge and information to be shared, updated, and monitored in real-time, allowing for smoother business processes and improved customer experience. Our mobile app is perfect for a workforce that is constantly in the field. It allows employees to manage their time and workload, leading to exceptional customer service. -
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Mobile Team Manager
Mobile Team Manager
An operation platform designed and built for service-based businesses everywhere. Configure and control payroll to minimize time spent processing. Manage every aspect of your workforce from one place. Know where your fleet and assets are at any given time. Make communications between on-site and office teams easy and instant. Allow employees to fill out timesheets that cover break types, travel, allowances, and more. Eliminate paper, take all your forms digital, and complete them on your mobile device. Harness your data with a range of sophisticated reports. Control and respond to situations in real-time using MTM. Drag-and-drop scheduling lets you set up the day or handle urgent changes. Communication between field and office stays crystal clear with real-time messaging. And even tasks like completing jobs or accepting shifts can be done the moment they need to be.Starting Price: $19.90 per month -
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Daxium-Air
Daxium
Daxium-Air is a range of customizable mobile business Apps. Your efficiency and your image are strengthened. Fast-track all your retail operations. Your sales and merchandising teams carry out daily activities; POS, advertising, data gathering on site, checking stores, mystery shopping and much more. Manage and optimize the tasks of your technicians, supervisors, inspectors plan their tasks and digitalize their intervention reports with real-time mobile forms. Our web/mobile platform Daxium-Air is designed to build your own mobile workforce management tool with a customizable back-office (colors, menus, forms). Build your dashboards, automated reports to monitor your operations. -
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CommunityWFM
CommunityWFM
CommunityWFM is a modern WFM solution that keeps everyone involved in the scheduling process. Developed with a focus on collaboration between remote workforce management (WFM) analysts, supervisors, and agents to improve forecasting and scheduling. Cloud workforce management software built for WFM professionals to make them more efficient at their job. Save time and money with a unique blend of intraday management and automated planning solutions. Mobile WFM has never been more important. Community Everywhere is a must have for optimized scheduling. The on-the-go solution for agents, supervisors, and WFM professionals to communicate about their schedules and shifts. Agents are able to view their current and past schedules in real-time directly within the app so they don't miss any upcoming shifts. -
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FLS VISITOUR
FLS UK
FLS VISITOUR is a real-time software for route planning and appointment scheduling for field service businesses. Whether you're responsible for dispatching, customer service, management, or the IT department, FLS VISITOUR lets you optimize resources and enjoy significant cost savings. FLS VISITOUR boasts real-time tour optimization, automation, data management, data exchange, data protection, and multi-channel communication. Thanks to intelligent deployment and route planning, your field staff can complete more jobs and still finish on time. And in combination with FLS MOBILE, the professional Field Service App, they get a mobile companion with which you can exploit the full potential of digital service processes -
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OpenText Contact Center Analytics
OpenText
OpenText Contact Center Analytics transforms every customer interaction into actionable insights by analyzing conversations across voice, chat, email, and other digital channels. Its AI-powered engine reveals patterns, behavioral trends, and hidden issues that impact customer experience. With multilingual support and unified cross-channel visibility, the platform helps organizations understand the full customer journey. Built on more than 40 years of contact center innovation, it supports large-scale operations with up to 75,000 agents on a single platform. Integrated quality tools enable teams to quickly improve service, guide coaching, and optimize performance. The result is a clearer understanding of customer needs, contributing to better outcomes and strengthened loyalty. -
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Plannam
Plannam
Plannam is a WFM consultancy and software provider that helps organizations plan, schedule, and manage their workforce more intelligently. With a modular SaaS platform and AI-driven optimization, Plannam ensures legal compliance, streamlines time tracking and shifts, and empowers employees through self-service portals. For mid-sized and large companies looking to reduce workforce costs and increase operational control, Plannam offers an integrated approach: strategy, technology, and ongoing support in a single partner. -
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Plug2Field
Plug2Field
Plug into your field force to improve customer satisfaction, reduce operational costs and increase profit margins. We work closely with our clients to understand their specific business problems and provide unique & customized solutions that can be easily plugged into their field forces and produce real benefits which help them in meeting their goals. Fieldomobify is a mobile app and Software solution built for field service management on the cloud. Service teams can use it to automate and streamline their day-to-day processes which include activities like scheduling, dispatching monitoring etc. Plug2Field is a customized Workforce Management Platform for enterprises. Enterprises can use it for their field service as well as field sales staff. These mobility Solutions are built with specific customer requirements and are customized to suit unique features which may vary from organization to organization. -
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Rotageek
Rotageek
Rotageek helps businesses perfectly predict and meet demand by using data-driven tech to effectively and fairly schedule staff. Using personalised algorithms and machine learning to identify patterns that would otherwise go unnoticed - Rotageek provides best-in-class business forecasting and workforce management. -
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Comarch FSM
Comarch
Simplify and optimize workforce and asset management with Comarch FSM, regardless of the type of field service activities your organization delivers. Based on artificial intelligence, this solution provides end to end automation for real-time scheduling, optimized roster and technician management, route planning and equipment management in line with service level agreements. Underpinned by Comarch Business Intelligence with full reporting, and implementing gamification and a smartwatch application to improve workforce motivation, effectiveness and cooperation, Comarch FSM can be tailored to meet the needs of your business, however large or small, and ensure you are operating within the parameters of assumed KPIs. It is a comprehensive workforce and asset management solution for all types of field activities. Comarch FSM can be deployed on-premises or on public cloud (AWS, GCP, Azure) in the software as a service model. -
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Dusk IOP
Dusk Mobile
Australian owned and supported, Dusk IOP brings together teams and data sources to work smarter. Through visibility, actionable insights, intelligence and automation, enable your field workforce, back office operations and customers to collaborate under the same virtual roof. From workforce scheduling to project management and workflows, Dusk IOP provides a scalable platform setting the benchmark for automation, visibility, compliance and safety. The single view that integrates easily to your systems. Schedule your resources or crews with drag 'n' drop dispatch and reassign work at the click of a button. Built in constraints for skills, shifts, location and more. Plan, collaborate and monitor Agile projects with notifications and multi views. Gantt, Task View, Kanban and a dynamic risk matrix. Streamline your projects. Replicate your paper forms from your virtual office. Increase your profitability by understanding true job costs including tool time, travel time and allowances. -
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StreetSmart
StreetSmart
One of the biggest misconceptions is that if you want to grow your business and take on more projects, you need to hire more people. This strategy may allow you to serve more clients, but it won’t enable you to boost ROI. Hiring more field workers isn’t the answer. Instead, you should aim to optimize the productivity of your current team. The simplest path to improved productivity is to introduce automated workflows. When done right, workflow automation tools make complicated business processes easier and faster. You’ll be able to serve more clients with the same amount of resources. Increase ROI and achieve scalable growth, effortlessly, with simple, effective automation. Field service management teams are often hesitant to make the switch to a new workforce management solution. Rightfully so, as most platforms tend to be data-driven and can take a while to learn. That’s where StreetSmart is different.Starting Price: $25 -
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Verint Workforce Engagement
Verint
Leapfrog the competition with AI-powered tools built for the future of your workforce. Engage and manage your contact center, back office and branch teams. Today’s workforce includes humans and bots handling multiple complex requests across diverse channels and multiple locations. With Workforce Engagement, you can: Balance employee schedule flexibility with optimal staffing levels Measure and improve the quality and compliance of interactions Gather rich insights about conversations across all engagement channels Provide AI-powered assistance in real-time for optimal outcomes Verint Workforce Engagement is a Customer Engagement Platform with AI and automation at its core providing best of breed capabilities to manage, analyze, and improve customer engagements. A platform that is designed for the hybrid workforce, spans all customer engagement use cases instead of just the contact center, and is built on an open architecture. -
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NiCE CXone Mpower Workforce Management is an AI-powered solution designed to optimize staffing and scheduling for contact centers. It delivers accurate forecasting, smarter scheduling, and real-time adaptation across voice and digital channels. Built on a unified CX platform, the solution transforms workforce data into actionable decisions. AI-driven automation reduces manual workload while improving operational efficiency. The platform supports omnichannel environments by ensuring the right skills are staffed at the right time. Real-time intraday tools allow teams to reforecast and reoptimize staffing as conditions change. NiCE helps contact centers balance performance, flexibility, and agent satisfaction at scale.
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Workever
Workever
Grow your trade or service business with a software and mobile app that keep your jobs on track and everyone connected. Our field service management software allows you to say goodbye to masses of paperwork and start having all of your job information available online whenever you need it. Organize your back office and cut admin costs. Our job management software & mobile app helps your business grow without breaking the bank. Cloud based software to make your business more efficient both from a job management & job scheduling perspective. Manage jobs, quotes, invoices, customers and schedules all within a single, affordable app. Get more done with less effort! Field engineers love our software! Improve service delivery & overall business organization. Create jobs, quotes, invoices, purchase orders and forms electronically. Get vital data from your team and track Job progress. Photos, notes, customer signatures and timesheets keep you instantly updated.Starting Price: $23.20 per month -
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Field Squared
Field Squared
Field Squared is the industry’s first unified Field Service Automation Platform. As a cloud-based software-as-a-service (SaaS) solution, Field Squared is flexible, scalable and purpose-built to optimize the efficiency of your field service workforce. Focusing on business process automation, Field Squared enables enterprises to digitally transform, completely automate and streamline field service operations, from the frontline to back-office systems. Our all-in-one field service automation software was purpose-built for organizations with a highly distributed mobile workforce, including staff, contractors and contingent workers. Explore more about the key capabilities to help drive efficiency and take control of field service operations. Thousands of field workers, dispatchers and supervisors leverage the power of Field Squared everyday to digitally transform their field operations and automate their business processes. -
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Orgvue
Orgvue
Orgvue has the power to bring people and business data to life through a richer, more visual organizational design and workforce planning experience. For every design and planning challenge, we have a solution. Orgvue puts an organizational structure in place to ensure you have the right people, in the right place, at the right time. Helping you bridge the gap between workforce demand and supply. Organizational design with Orgvue is an ongoing and cyclical process of continual improvement, with access to best-in-class methodology on a single platform. Through a combination of SaaS and advisory services, Orgvue helps you establish the target demand and manage gaps between workforce supply and demand. In a constantly changing world, Orgvue has the design and planning capability to shift your organization's structure, size, and talent in response to change. Deliver promised value with Orgvue as your workforce planning platform. -
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Puzzel
Puzzel
Support your team and delight your customers with three, brilliantly integrated solutions. Consolidate all your incoming messages. Assign conversations to a specific agent or team. Categorize conversations for easy automation and reporting. An omni-channel solution: Voice, Chat, Email, SMS and Social. Integrates with over 40 partner applications. Accurate forecasting and scheduling including real-time management. Powerful, easy-to-use and affordable. Scalable and optimized for call centers. Puzzel provides all the tools you need to deliver exceptional customer experiences and grow your business. Connect with customers on their favorite channels, build advanced self-service experiences with AI, and optimize your team’s performance to increase efficiency and sales, all in our easy-to-use, cloud-native platform. We keep up with the latest CX and technology trends so you don’t have to. -
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KSAVI Workforce
Softelnet
Ksavi Workforce field service management offers a solution for improving employee productivity, lowering operating costs and increasing profitability in organizations delivering services in the field. Our software enables real-time connectivity between the service center and mobile workers boosting the number of jobs done per day. Optimal job scheduling connected with mobile asset management increases customer satisfaction keeping the company's reputation on high level. Shorten time spent in the field. Store task realization data in real time. Make your inventory assets available on site. Provide on line access to required documentation and customer history. Create inventory demands during field activities. Capture valuable customer feedback. Keep track of appointments to meet your commitments. Always send fully qualified and equipped employees to service your customer. Manage your requests with SLA support.Starting Price: $1 per month -
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LogiNext Field
LogiNext
LogiNext Field™ is a Comprehensive Mobile Field Workforce Management software Which Schedules and Optimizes Tasks as Per Priorities for The Dynamically Improvising Mobile Field Services Like Field Sale Agents, Field Technicians, HVAC Field Staff, Medical Reps and More Utilizing Patented Field Workforce and Work Order Management Algorithms. Dynamic mobile services and field workforce management software with load distribution and re-routing of service requests based on customers time preferences or nearest available field force agent. Cash and card management, vis-à-vis, Cash on Delivery (COD) at point of sale, electronic proof of service as image, signature, timestamp and geo-coordinates of customers. -
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Scheduling Manager
Thoughtful Systems
Scheduling Manager Gemini is a multi-functional software management tool for field service businesses. It incorporates robust CRM features, as well as Job Scheduling, Employee Scheduling, Accounts Receivable, Payroll, Mapping, SMS and Caller ID to help a wide range of service businesses improve their efficiency and customer service capabilities. Scheduling Manager Gemini interfaces with several off-the-shelf business accounting and payroll solutions including QuickBooks, ADP, Sage, Xero, MYOB, Infusionsoft, Paychex and Act!. The software is available as either a desktop or web-based application and can be tailored to meet the specific needs of each customer. Industries serviced include residential and commercial cleaning, carpet cleaning, fire extinguisher maintenance, janitorial, home health care, HVAC, pest control and many others. It interfaces with SM-Mobile, our mobile app (runs on Android or Apple).Starting Price: $795.00/one-time -
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Service Pro
Arantico
Improve your customer satisfaction with job scheduling and real time field service management software. Arantico’s flagship software solution is Arantico Service Pro its job scheduling and field service application for mobile workforce management. In the office, the dispatching software manages the scheduling of planned works such as scheduled maintenance and also deals in real-time with callouts and one-off jobs. Field-based workers receive the jobs on their smartphones or tablet and are guided through a workflow management sequence to capture all the information required while they are on-site. The app caters for the collection of timesheet information, completion of checklists, asset management, photo and signature capture and details of parts used or required in the completion of the work. Comprehensive job scheduling with an easy to use app for the engineers. Easily manage parts used and parts required. -
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Zuper
Zuper
Get started for free and grow your business with digital booking, intelligence dispatching, and best-in-class reporting and analytics. Empower your customers with our best-in-class single window system for all their booking needs. Efficient management of the workforce at your fingertips. Dispatch the right team, to the right place, at the right time, with the right information. Get a 360-degree view of your business with our real-time insights on your KPIs. Make data-driven decisions a part of your business. Collaborates seamlessly with your field teams anytime, anywhere to deliver improved customer experience and rapid ROI with Zuper. Work orders are the core of field service operations. Zuper’s work order management feature provides everything you need to manage, monitor, and fulfill work orders, from work order creation and technician assignment to job execution and debriefing. Add checklist items to your work orders and associate with any status in a simple drag & drop style. -
42
Workforce Manager
AutoVu Solutions
A cloud based job management diary that you can access from anywhere. Send jobs directly to your site engineers mobile app or allow them to see a list of all outstanding jobs within their service route. Your user account is free for 14 days. With everything to gain and nothing to lose, give AutoVu a try today and start growing your business with our professional field service management tools. An introduction to Workforce Manager from AutoVu Solutions, the Field Service Management Application for the small to medium-sized business. This short video gives a general overview of Workforce Managers field service management core elements. We cover aspects of the diary management system for a detailed view of each engineer's schedule, Navigation and visual location of the customers property, and work order management. AutoQuote for detailed instant quotations, purchase orders and invoicing are also discussed within the video.Starting Price: $25 per month -
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Verint Workforce Management
Verint
Get to know the workforce management (WFM) solution with the highest customer satisfaction ratings in the industry. It’s WFM made easy. Powerful workforce management software improves both the customer and the employee experience while helping your organization achieve its goals. We’ve reimagined how to make WFM software easy to use in an increasingly complex environment. You can trust that the right people are scheduled at the right time and maintain the focus on the needs of the customers. We’ve removed the complexity without removing the features you depend on. Our modern, cloud-based interface is optimized to make common tasks easy. We understand the importance of making an interface that is familiar and intuitive. Our seamless interface supports all the capabilities you need while delivering an enhanced experience. Are you ready for streamlined visualizations that allow workforce managers to see all they need without toggling screens? -
44
Vantage Point
Pipkins
Vantage Point is Pipkins’ premier enterprise workforce management (EWM) product, featuring comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide, front office, back office, multi-site, contact center workforce management (WFM) and performance management. At Pipkins, we understand that details matter with every contact. Vantage Point uniquely handles every contact that comes into organizations, including calls, chat, text message, e-mail, and back office work items. Pipkins utilizes our own state-of-the-art algorithms developed by founder, Dr. James Pipkins. The use of these algorithms makes Vantage Point simply the most accurate forecasting product on the market, enabling companies to solve complex operational issues in today's multi-faceted omni-channel workforce management environments. Vantage Point gives organizations a proven WFM solution with the ability to automate processes and reduce costs. -
45
MobiWork
MobiWork
MobiWork® award winning mobile workforce software solutions are a perfect fit for any business with employees and contractors that are working in the field on a regular basis. Each turnkey solution is crafted for a specific industry vertical or use cases, ready for immediate deployment, configurable and available all around the world in multiple languages for a broad range of company size (small, mid-size and large enterprises). Each MobiWork® turnkey software solution is crafted for a specific industry vertical or use cases based on industry best practices, many successful deployments worldwide and the wealth of knowledge we have acquired over the past 10 years helping companies of all sizes worldwide.Starting Price: $39/month/user -
46
ServiceMax
PTC
Transform your field service organizations with ServiceMax, a leading provider of cloud-based field service solutions. Built on the Salesforce platform, ServiceMax powers a new era of field service experiences. The platform offers end-to-end field service solutions, including workforce optimization, advanced scheduling and dispatch, parts logistics, inventory & depot repair, installed base entitlements, and social collaboration. -
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Alloc8
Alloc8 Australia
End to end workforce management. Alloc8 is intelligent workforce software that helps you easily manage your jobs, workers and assets - cutting down admin time, reducing unnecessary costs, and keeping your workers safe. Alloc8 is intelligent, end-to-end workforce software that maximizes visibility to allow for optimized asset utilization, margin protection and compliance. This helps management and operations teams make better decisions and scale effectively. Save 50% of your time by booking and scheduling in a few clicks. Our customers see a 98% reduction in timesheeting errors using Alloc8 digital timesheets and built in validation rules. Ensure your business is compliant at all times with skills management, custom forms and documents. Build your own workflows with custom forms and checklists using a drag and drop Form Builder. Pay your staff correctly and on time with Payroll and customised Award interpretation.Starting Price: $99 per user per month -
48
Genesys Cloud EX
Genesys
Genesys Cloud EX is an innovative employee experience platform designed to empower and engage teams within contact centers and customer-focused organizations. By integrating powerful workforce engagement management (WEM) tools, it streamlines tasks such as scheduling, performance tracking, and skill development. Leveraging AI-driven insights, Genesys Cloud EX helps managers identify areas for improvement while supporting employees with personalized coaching and development opportunities. The platform promotes collaboration, transparency, and a supportive workplace culture through intuitive dashboards and seamless communication tools. With its cloud-based architecture, Genesys Cloud EX enables organizations to enhance productivity, improve employee satisfaction, and deliver exceptional customer experiences. -
49
Aspect Workforce
Aspect, an Alvaria Brand
Elevate your employee engagement and maximize contact center productivity without increasing cost. Aspect Workforce (formerly Alvaria Workforce & Aspect Workforce Management) gives you the tools your organization needs to maximize efficiency, monitor, improve and reward agent performance and reduce turnover. Starting with our market-leading workforce optimization capabilities, the WEM Suite adds employee-centric agent experience capabilities such as game mechanics. The result of this combination is the most powerful, most comprehensive workforce engagement solution in the market. Employ Aspect Workforce to get the most from your contact center technology, whether your team is working on-site, remotely on-the-go or in a work-from-home setting. Choose the tools you need from our WEM portfolio and start achieving high-quality customer interactions, better customer experiences and more engaged agents — all at a lower operating cost. -
50
GoServicePro
GoServicePro
The Dispatch Board is a powerful field force dashboard that enables drag & drop dispatching, integrated mapping of routes, assigned and unassigned work orders, a calendar view of scheduled service calls, workforce resources, etc.This is a central dashboard for resources, work orders, schedules, routes, and more. We understand the importance of communicating with your team while they are in the field. We created a mobile application that allows you to send and receive messages and updates in real time or store and forward if out of coverage. Send directions, tasks, schedules, and orders right to mobile phones and tablets. Your field service technicians can fill in all of the data they need to while in the field through the use of our mobile app.
