Audience

Companies seeking a solution to elevate their customer interactions and amplify their sales

About i2x

Real-time conversation analytics and coaching. i2x enables you to leverage your data and understand what makes your team successful and customers happy - in real-time and powered by AI. Close more deals from data-supported strategies and distribute best practices throughout the team. Make more customers happy by analyzing conversations and improving agents and scripts. Optimize agent-customer interaction by A/B testing tactics. i2x gives managers a window into the world of customer interaction. It better equips your agents to lead successful calls, giving you the peace of mind that your customers are better catered. We know how hard it is to train your agents as often as you’d like. Think of i2x as a tool to enhance the impact you have on your agent’s learning curve. They’ll receive tailored training, even when you’re not around! As an agent in sales or customer service you can stay ahead of the game by using i2x to improve your communication skills.

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Integrations

No integrations listed.

Ratings/Reviews

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features 0.0 / 5
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Company Information

i2x GmbH
Germany
i2x.ai/

Videos and Screen Captures

i2x Screenshot 1
i2x Screenshot 1
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Product Details

Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online

i2x Frequently Asked Questions

Q: What kinds of users and organization types does i2x work with?
Q: What languages does i2x support in their product?
Q: What kind of support options does i2x offer?
Q: What type of training does i2x provide?

i2x Product Features

Call Center

Blended Call Center
Call Logging
Call Scripting
Inbound Call Center
Outbound Call Center
Reporting/Analytics
Call Recording
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Manual Dialer
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat

i2x Additional Categories