elevio

Pros: Easy to use and set up.
Good set of features.
Helps in learning the product.
Enhances product knowledge.

Cons: There isn't much when it comes to thinking of cons other than the price aspect.

Overall: One of the apps which you can use easily and has a very effective use on the business. The support is fast and good. And they also have regular updates and improvements.

Pros: Elevio provides on demand help to our customers. Content management tool is inbuilt. Highly customisable features. Save lots of time and energy in creating content. Very easy to use and understand no training or video tutorial is required for beginners as well. Great customer service.

Cons: Very good software, easy to use and understand. No dislikes till now.

Overall: Seamlessly integrated software. Content sharing is also very easy. Customer support are very supportive 24/7 services available. Analytical reports. 14 days free trial is available. Easily integrates with Salesforce, Zendesk, Help Scout, Freshdesk, WordPress, Slack and many more.

Pros: Intuitive user interface and easy to navigate for the user end. Works smooth and flawless. Clean widget to add to the business website. Simple to display knowledge base. Contextual user support.

Cons: The chatbot is missing in elevio.
No other cons. You can try it's a worthy tool.

Overall: I love the ability to provide support widget direct on our business website. It allows our clients to submit and track tickets from the same interface. elevio provides us to manage supports and tickets on a centralized Zendesk platform to saves our time and efforts.

Pros: Robust analytics to improve knowledge centre service.
Best integration supports.
Quick helps and easy to short QnA.
Easy ticketing system.

Cons: I never encountered any problem with this platform.

Overall: A good knowledge management platform helps to reduce customer support load and help to deliver what the client wants. For this elevio is the best platform and does exactly the same for me.

Pros: - The feature set is pretty rich and helps us create the kind of support content that leaves no room for doubt in the customer.
- The ticket deflection feature is a great tool and saves us and our customers so much time.

Cons: Everything from the features to the CSS styling could use a bit of flexibility as not all businesses are different and so are their customer demographics.

Overall: Any business would agree that creating good and exhaustive support content can save them a lot of time and money. Elevio does a fantastic job of helping you create that.

Pros: #1- Improves internal knowledge.
#2- Give faster and accurate solutions to customers.
#3- Zendesk Integration.
#4- Affordable and best in category plans.

Cons: #1- We had an overall positive experience with it.

Overall: elevio is extremely effortless to use. It allows us to improve our Knowledge center service and give our users responsive and best solutions for their queries. Overall we had positive experience with elevio.

Pros: Auto customer feedback page to analyze and provide a better solution.
Live chat and help desk solution.
Powerful reports.
Easy to find answers for the support team. Which helps to reply quickly.

Cons: No cons ever faced. I will update if I face any issues.

Overall: Our support team was having a tough time to help and satisfy customers.
After implementing elevio, now we are giving our customers the best solutions at the right time. Its self-help service is our favorite it helps to reduce support requests by half. Now we can easily generate tickets and assign the right person for the best solution.