Alternatives to Zendesk Sunshine
Compare Zendesk Sunshine alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Zendesk Sunshine in 2026. Compare features, ratings, user reviews, pricing, and more from Zendesk Sunshine competitors and alternatives in order to make an informed decision for your business.
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1
Zendesk
Zendesk
Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. -
2
EZO
EZO
EZO is an asset intelligence platform built to help organizations take full control of their equipment, tools, and IT assets—no matter the industry. From construction fleets and medical devices to school labs and government facilities, EZO centralizes every asset into a single, easy-to-use system. Powerful capabilities like barcode/QR scanning, mobile check-in/check-out, preventive maintenance scheduling, and real-time reporting give teams the visibility they need to cut costs, reduce downtime, and improve accountability. Unlike niche trackers or legacy systems, EZO balances enterprise-grade depth with everyday usability, making it the trusted choice for mid-market to enterprise organizations seeking smarter, faster, and more reliable asset management. With seamless integrations to tools like Zendesk, Jira, QuickBooks, and Azure AD, EZO connects asset data with business workflows—empowering teams to make data-driven decisions, stay audit-ready, and scale operations with ease.Starting Price: $40/month -
3
Boost.ai
Boost.ai
Introducing the world’s most user-friendly no-code, no-fuss conversational AI platform. Powered by proprietary self-learning AI, and equipped with an enterprise-ready feature set, the boost.ai platform is the fastest, easiest and most scaleable way for enterprises to automate and streamline internal business processes and external customer interactions. Boost.ai utilizes deep learning and natural language processing (NLP) technologies with its proprietary automatic semantic understanding (ASU) technology to interpret and respond to queries via a chatbot or applications like Skype, Messenger, and Slack. It offers a host of features such as centralized information repository, authentication management, pre-defined templates, language detection, conversational IVR, and more. Gain insights into conversation data, quality rating, and other metrics via analytics and statistics to optimize customer engagement, with support for Microsoft Teams, Zendesk, Salesforce and more. -
4
Zendesk Sell
Zendesk
Accelerate sales with Zendesk Sell (formerly Base), a next-generation CRM software for modern sales teams. Zendesk Sell makes it easy for small business, mid-market or enterprise sales teams to enhance their processes, productivity, and pipeline visibility. The platform features an intuitive user interface that enables teams to access, analyze, and collaborate on relevant data, prioritize leads and opportunities, and drive sales actions with data. Make calls, send emails, schedule meetings, and view deal history all from one place—without logging everything by hand. When it comes time to close deals, you can do it anywhere, because Sell gives you the power of a desktop sales tool in the palm of your hand—even when you're offline. Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling.Starting Price: $19 per user per month -
5
Silver Leaf CBC
Silver Leaf CBC
It’s not enough to carry high inventory and fancy packaging. Cannabis customers want a consistent experience and will remain loyal to companies who can deliver. At Silver Leaf CBC, we bring our partnership, our implementation process, and our cannabis ERP so that companies can produce quality, reliable products. Implement correctly the first time. Get top tier support with the right people, every time. Go above and beyond Move past seed-to-sale with ERP designed for industry leaders. The wrong software holds back amazing businesses. In the cannabis industry, simplified solutions (like QuickBooks or seed-to-sale) give you one-dimensional insights, then make you do the heavy lifting to get the answers you need. We think that’s a waste. We built Silver Leaf CBC to integrate all the functions you need to optimize your cannabis business on top of the best-in-class ERP platform: Microsoft Dynamics 365 Business Central. -
6
Mercaux
Mercaux
Offer superior customer experiences in-store and online, improve staff productivity, generate more sales and unlock the in-store data black box with Mercaux’s Omnichannel and Unified Commerce Solutions. Our Composable Architecture gives you the freedom to decide how you transform your stores, the flexibility to work with the systems of your choice, and the agility to do it quickly. Give your customers fluid, flexible and fast Checkout compared to legacy monolithic POS. Complete end-to-end platform, from Assisted Selling and Clienteling through to Remote Selling via WhatsApp and Universal Basket creation. In-store Self-Service Solutions with Basket Transfer & Checkout Capabilities, and Remote 121 Conversations directly with Store Associates. Customer Behaviour Data from First Touch, through to Basket Creation and Final Transaction, Sales Associate Activity and Product Funnel Interest. -
7
GrowthDot Video Reply
GrowthDot
Enhance the customer support experience by utilizing the Video Reply app for Zendesk to record and send video replies within tickets instead of plain text messages. Despite its potential, video is often underutilized in customer support. Video replies offer a fantastic way to create quick product tutorials, introduce yourself, or demonstrate solutions. Video Reply can help build trust, expedite ticket resolution times, and ultimately increase customer satisfaction. With Video Reply, record videos directly from Zendesk tickets or select from your app's library Use video to create tutorials and capture the necessary steps to resolve customer issues Save your videos in the library for future use Request videos from customers to better understand their issues and needs Organize your videos with tags to keep them easily accessible and grouped together Create customized video page previews for your recipientsStarting Price: $19 per agent/per month -
8
FreedomPay
FreedomPay
The data-driven commerce platform that transforms existing payment systems and processes from legacy to leading edge. We help you to evolve payment technology performance faster and simpler. Our advanced team of software engineers builds Next Level technology that surrounds and expands your existing legacy payment systems and processes, eliminating the need to rip and replace what’s already in place. Our adaptive technology connects to your current payments systems to drive Next Level performance. With the outbreak of COVID-19, FreedomPay responded with characteristic determination and confidence, delivering uninterrupted platform services and increased customer and partner support. To prepare our partners for the future, FreedomPay introduces the Touchless Commerce program. FreedomPay delivers a unique client experience that meets you where you are and helps get you to where you want to be next. -
9
Zendesk Explore
Zendesk
Zendesk Explore provides analytics for businesses to measure and improve the entire customer experience. Building the best customer experience works better when it's driven by data. With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it. Customer support can happen anywhere—on email, chat, phone, or your social channels. It’s good to have a customer analytics tool that can keep up. Explore integrates data from every channel, so you can measure how customers interact with your brand without losing the thread. Explore comes with best practice dashboards and analysis built in, so teams of any size get the metrics that help them track towards success. You can analyze team performance, take stock of operational metrics, or get a better understanding of your customer experience. No matter what it is, Explore has a dashboard to get it done.Starting Price: $9 per agent per month -
10
Zendesk Gather
Zendesk
Zendesk Gather provides a community forum for customers to connect and collaborate. Sometimes customers just want a place to talk. And it doesn’t always have to be with you. Think about it—your customers use your products every day, and their expertise can come in handy. All you have to do is open the door so they can swap knowledge—and you can still provide support when they need it. Zendesk Gather is community forum software that makes it all happen by creating a space for customers to collaborate with your business and each other. With Gather, the trusted support your customers seek doesn’t always have to come from your team. Build a place where they can lean on each other for help. Let your customers share ideas, give feedback, and exchange their own tips and tricks. And if complex issues come up, loop in your agents, so conversations flow and remain productive.Starting Price: $9 per agent per month -
11
SMSBump
Yotpo
SMSbump is a powerful yet simple all-in-one platform. With SMSbump you will get highly targeted SMS campaigns, smart SMS automation, and you can track every text message. More features: SMS segmentation, custom flows, A/B testing, ROI text automation, SMS automation, link shortener, campaign scheduling, opt-out lists. Integrates with big names like Shopify, Slack, Mailchimp, WooCommerce, Zendesk and more. Give mobile shoppers a seamless opt-in experience that will get them to convert. Leverage multiple subscription methods to maximize results. Send the right message at the right time — every time. Enable custom-built SMS flows and automation optimized for maximum engagement and results.Starting Price: $19 per month -
12
Offer customers the freedom to define their journey. Fulfill the promise of CRM with SAP Marketing Cloud. Drive more revenue and give customers freedom to discover, engage, and buy. Sharpen the focus of your marketing team by leveraging the full context of customer needs and demands. Unite experiential and operational data to build a single, comprehensive view of customers. Remove silos across the organization and activate the full value of customer data. Gain deeper insights into customers to understand their intent and anticipate their behavior. Identify hidden trends and discover micro-segments with just a few clicks to shape your marketing strategy. Build customer trust and deepen customer relationships with greater insight and agility. Use real-time business intelligence to enable fast analysis and confident decision-making across the organization, while delighting customers and optimizing marketing performance.
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13
SweetHawk
SweetHawk
Thousands of organizations trust SweetHawk, the #1 Zendesk app partner, to unlock even more value from their Zendesk investment. SweetHawk's best-in-class, simple yet powerful Zendesk apps can be used to build workflow & automation processes to extend the functionality of Zendesk and enable many use cases that might not otherwise be possible. Since 2015, SweetHawk has been a leading force in the Zendesk marketplace, developing over 15 top-tier workflow apps. Exclusively dedicated to Zendesk, our laser focus has translated to thousands of 5-star reviews and empowered hundreds of thousands of agents. Our tasks app lets you automate task lists and workflows for project management, change management, HR processes, and more. Say goodbye to confusing and manual tasks workflows and welcome increased productivity. You can easily create flexible, enforceable, and auditable approvals for any Zendesk workflow. From sales to support, you can now ensure that all approvals are processed.Starting Price: $10 per month -
14
WordPress VIP
WordPress
The agile content platform leading a powerful enterprise ecosystem. We slide right into your digital experience stack, bringing teams together with the flexible CMS the world already knows. Get the freedom to move swiftly and easily with the world’s most ubiquitous CMS. Align your creators and developers to deliver stunning experiences, whether you have hundreds of contributors or thousands. Effortlessly scale your multichannel experiences across the globe. Transform the customer journey with powerful, enterprise-ready commerce tools. Easily merge your back office with your digital storefront. Build compelling customer experiences with seamless content management, predictive analytics, and data-driven personalization. Give creators, marketers, and developers the tools to understand content performance, prove content value, and deliver tailored content experiences that drive meaningful results.Starting Price: $2,000 per month -
15
Zendesk Guide
Zendesk
Knowledge is power. Using it is powerful. Support teams know the most about customer issues — and the best way to solve them. That’s why a knowledge base is a crucial part of any company’s customer experience strategy. It organizes frequently asked questions, product details, policies, and more, and empowers customers and agents with that information. Integrated seamlessly with Zendesk Support, Zendesk Guide is a smart knowledge base. It’s built to help you and your team continuously improve your content, keep it up to date, and serve it to customers before you can say “FAQ.”Starting Price: $15 per agent per month -
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Miuros
Miuros
Miuros turns your data into actionable insights with AI-powered analytics, quality assurance and automation. For international & scaling customer service teams. You have a goldmine of customer service data, and we’ll help you mine it. Miuros’ Intelligence Suite empowers you to find quick answers to complex questions, build better customer experiences and supercharge efficiency. Flexible dashboards that allow managers to make fairer data-driven decisions autonomously. A quality assurance solution that puts an emphasis on giving agents the opportunity to grow and improve. An AI-based assistant for mature customer service teams that harnesses machine learning to automate repetitive tasks. Our customer service data suite integrates with Zendesk, Freshdesk, Salesforce Service Cloud, Help Scout and many more, to give you full visibility over your customer service operations. We’ll set up your customer service data suite for you, there's no need to involve your IT team.Starting Price: €20 per month -
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Zendesk Talk
Zendesk
Connect with customers on a call center solution built right into the Zendesk ticketing system. A phone conversation is a powerful way to solve a problem—even in the age of email and social media. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Make those conversations happen easily and efficiently with Zendesk Talk. Talk is cloud-based call center software built right into the Zendesk Support ticketing system, allowing customer service teams to provide phone support from the same platform they use to manage all other channels. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations instead of workflow. For quick questions and easy updates, start texting with your customers. Text lets agents receive texts, automate alerts, and send proactive messages. Each conversation becomes a ticket — with built-in workflows, reporting, and full customer history.Starting Price: $19 per agent per month -
18
Zendesk Workforce Management (WFM) is an AI-powered solution designed to optimize staffing, scheduling, and performance tracking for customer support teams. It leverages historical data to forecast staffing needs accurately, helping reduce overtime and avoid scheduling gaps. The platform automates agent scheduling, tracks real-time activity, and offers analytics for customizable planning. Zendesk WFM empowers agents with better visibility into their tasks, enhancing productivity and job satisfaction. Companies using Zendesk WFM report significant improvements in first reply time, call resolution, and operational cost savings. The software is easy to integrate into existing Zendesk environments and supports businesses of all sizes.Starting Price: $5.00/month/user
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RecVue
RecVue
Innovative enterprises seeking solutions to help them grow, increase profit and modernize are often hamstrung by legacy, customized or totally homegrown systems. RecVue’s Agile Monetization Platform (RAMP360) is a complete, industry-specific suite of monetization applications that enables large enterprises to accelerate growth and profitability in today’s digital economy. Review billing schedules and address issues before completing the billing process. Do what makes sense for your customers, your bottom line, and market opportunity. We make agile billing a reality with the freedom to scale from one-time charges to subscriptions to unlimited usage-based models to whatever billing model you need. -
20
Innvikta
Innvikta Cybersecurity Solutions
Innvikta is proud to introduce InSAT, a cutting-edge Security Awareness Training platform that redefines the way organizations prepare for cyber threats. With InSAT, we offer a comprehensive platform that combines advanced cyber attack simulations with a feature-rich Learning Management System (LMS) featuring an extensive library of engaging training content. Together, these elements create an unparalleled learning experience that empowers your team to become formidable guardians against cyberattacks. At the heart of InSAT lies its revolutionary cyber attack simulation, a powerful tool that enables you to assess and enhance your team's resilience to multiple attack vectors. Gone are the days of one-dimensional training – InSAT challenges your users with realistic scenarios, ensuring they are prepared to face the ever-evolving threat landscape.Starting Price: Free -
21
GrowthDot CRM and Deals
GrowthDot
CRM and Deals for Zendesk is a sales CRM that will help you to manage pipelines inside Zendesk Support without buying Zendesk Sell. With its help, you can combine customer support with the sales process and create one unified and omnichannel platform. Here is a list of the main app features: Obtain sales opportunities directly from Zendesk Support tickets View a complete record of interactions with each client Centralize all sales deal information in one location Customize and create pipelines to fit your specific sales process Include product descriptions in your deals Incorporate stages, product details, and client data Set lost reasons and their subcategories Automatically schedule lost deals to be moved Attach files to your deals Analyze reports on lost deal reasons, sales trends, and more User-friendly interface for easy navigationStarting Price: $6 per agent/per month -
22
GrowthDot GDPR Compliance
GrowthDot
GDPR Compliance app for Zendesk is an app for deleting, anonymizing and retrieving customers' data in Zendesk instances. Here is a list of basic app features: Process thousands of tickets and contacts in bulk and quickly; Combine user, ticket and organizational list; Create ticket and contact list for bulk treatment; Delete users' or organizations' personal data; Keep entire or only sensitive information confidential; Compile data in CSV files and download them; Edit information individually or in bulk; Anonymize credit card and phone numbers completely; Set up automations and schedule processes; Check out the statistics; User-friendly interface; Submit agents’ requests to process the data; Give agent permissions to run processes; Configure tag anonymization in tickets;Starting Price: $41.70 organization/per month -
23
Nora CMS
Inbox
NoraCMS™ is an enterprise content management system that gives you the freedom and flexibility you need to create engaging web experiences and reach customers across all channels. Nora CMS™ offers a complete solution for integrating, delivering and managing content across multiple channels - websites, mobile sites, social networks for total media presence. Nora CMS™ is the Enterprise Java CMS that gives you the freedom and flexibility you need to create outstanding customer experiences that differentiates you from your competition. Nora CMS™ uses a clean, modular architecture with an emphasis on the separation of the content from the presentation logic. With focus on usability, simplicity and ease of use, Nora CMS™ provides a comprehensive development platform without sacrificing the freedom of both web developers and end-users.This enables content editors to create content once, and then deliver responsive, engaging, multi-channel content over websites, mobile sites, etc. -
24
SecurionPay
Online Payments Group AG
SecurionPay is a technologically advanced online payment platform with a strong focus on customer experience and first-rate solutions. The team of professionals understands merchants’ needs and pain points — from superior user experience, top-level security and smooth payments to mobile conversion, chargebacks, and fraud issues. Cutting-edge technology and versatile APIs give our clients ultimate freedom, flexibility and full control over both the development process (no matter of the merchant’s technology stack) and every payment activity.Starting Price: $0.25/one-time -
25
GrowthDot Email Tracking
GrowthDot
Easily monitor email opens with Email Tracking for Zendesk. It generates a read receipt indicating the precise date and time that the email was received, providing you with confirmation that it reached its intended destination. Additionally, you can view the number of times each email sent through Zendesk support has been opened, as well as the earliest and latest dates on which it was accessed. Also, you can track link openings in Zendesk. Enable desktop notifications to stay on top of time-sensitive Zendesk emails. By activating notifications, you will receive immediate alerts when an email is read, allowing you to promptly follow up with customers when they require your assistance the most. This will result in a reduction in ticket resolution time while simultaneously increasing customer satisfaction. Should you wish to do so, the notifications can be disabled at any time.Starting Price: $2/agent/month -
26
Keatext
Keatext
Customer-centric businesses want to know what issues are hurting their customer journey. But it’s hard to come up with a data-driven plan to address them effectively. Keatext gives you a head start by analyzing feedback and generating AI-based recommendations on what to address first, delivered in a ready-to-share report. Assess the strengths and weaknesses in your customer experience based on their impact on customer satisfaction. Review issues with the most impact that are brought to your attention by AI-based recommendations. Get an executive summary that leverages GPT’s language generation to deliver Keatext’s recommendations in a ready-to-share report. Monitor and quickly discover trends in your customer satisfaction on a customizable dashboard. Connect to your preferred platform like Zendesk, Surveymonkey, ServiceNow, or Qualtrics.Starting Price: $550/month -
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GrowthDot Proactive Campaigns
GrowthDot
With Proactive Campaigns for Zendesk, you can quickly categorize customers into lists within Zendesk and send out email campaigns to multiple recipients with just one click. Additionally, it serves as a fantastic substitute for Zendesk / Mailchimp. Send as many mass outbound emails as you need directly from Zendesk Check emails with test recipients Launch follow-up campaigns View email statuses with integrated Email Tracking Assign campaigns to specific groups, agents, or brands Type and send emails using an alias Add CCs to your emails Share contact list and campaigns between agents Import CSV files with data or choose from the already created list Add formatting to your email body Use HTML code to create brand emails Integrates with analytics tools Schedule campaigns and set up triggers Create Zendesk tickets with any status automatically Send internal notes in bulk Allow contacts to unsubscribe from the Campaign Collect feedback via CSAT surveys and ratingsStarting Price: $5/month/user -
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HyperProtein
Hypercube
HyperProtein is Hypercube, Inc.'s new product focusing on the computational science associated with protein sequences. The product includes the analysis of one-dimensional protein sequences as well as the analysis of consequent three-dimensional protein structures. In particular, the relationship between sequence and structure is a fundamental facet of the product. Unlike individual software programs that provide capability for some aspect of protein sequence or structure, such as sequence alignment, HyperProtein puts together a multitude of Bioinformatics and Molecular Modeling tools related to the science that initiates with a protein sequence. -
29
Harvestr
Harvestr
Harvestr is the product management platform where all teams collaborate to make informed roadmap decisions based on customer feedback and data. Key features include customer feedback management, opportunity prioritization and building product roadmaps. Harvestr integrates with all your customer feedback and data sources (Zendesk, Intercom, Salesforce, Slack, etc.). Harvestr was built by product managers, for product managers. Centralize product feedback from all tools and channels, at scale. Save time and get a comprehensive overview of customer needs. Centralize product feedback from all tools and channels, at scale. Save time and get a comprehensive overview of customer needs. Back product prioritization with customer data to focus on the right problems at the right time. Keep your backlog clean and manageable. Let customers and teammates know that their voice is being heard. Give stakeholders visibility on your product roadmap.Starting Price: $39 per editor per month -
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HorizonUI
HorizonUI
Choose and start using Horizon UI with your favorite and the most popular programming languages and frameworks. Horizon UI comes with over 70+ dark/light frontend individual elements, like buttons, inputs, navbars, nav tabs, cards, or alerts, giving you the freedom of choosing and combining. Customize and define your dashboard colors and contrast presets like never before with horizon configurator. Save hundreds of hours trying to create a web app from scratch. The world’s fastest, most responsive & trendiest admin template is here. You will figure it out in a few moments. Meticulously crafted buttons, inputs, badges, cards, and so on, give you the freedom of choosing and combining. Optimized with the latest technologies, Horizon instantly responds to almost any action you take while building your web app.Starting Price: $69 one-time payment -
31
Apptricity Travel & Expense
Apptricity
Apptricity’s Travel and Expense Management Software automates how you enter, review, authorize, approve, and audit your expenses. Travel and expense management software benefits everyone from entry-level employees to executives by being easy to use and increasing productivity. Use the intuitive drag-and-drop interface to automate all your corporate travel expenses in real-time from anywhere in the world. Our agile and flexible platform will ensure your travel and expense management solution readily adheres to your travel and expense compliance standards with our business rules and workflow engine — meaning stress-free implementation with your legacy systems. With an automated travel expense management system, your company will see an increase in employee efficiency and a decrease in compliance issues. Business rules are set giving employees a sense of freedom and upper management peace of mind. -
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ScreenSpace
ScreenSpace
ScreenSpace is an immersive web experience that can be embedded or shared throughout the buyer journey – like a video. But unlike video, our video-game technology lets GTM teams... • Break the constraints of one-dimensional media like websites, demos, videos, tours, and decks by • Blending rich marketing content, hands-on product walkthoughs, compelling visuals, and adaptive narratives • Into an all-new form of experiential storytelling. Designed to help you emotionally engage, educate, and motivate B2B audiences through memorable, self-guided demos.Starting Price: $80/mo -
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pagergpt
pagergpt
pagergpt is a no-code AI Agent platform for SMBs, startups, and enterprises to create AI Agents for customer support, sales, retail, e-commerce, and internal operations. Build AI Agents trained on your website, documents, or by connecting with Notion, Intercom, Zendesk, Freshdesk, Google Drive, Notion, Confluence knowledge base to instantly resolve up to 80% of customer support, automate refunds, and queries instantly. Connect pagergpt with tools like Freshdesk, Zendesk, Intercom, Gmail, Outlook, Zoho Desk, Stripe, Shopify, Hubspot, Calendly, Cal to automate tickets, refunds/returns, order tracking, cancellations, upgrades, bookings, lead qualification, and payments and more. Create your AI Agent and go live in minutes.Starting Price: Free -
34
1DProfileNest
1DProfileNest
1DProfileNest is a web-based tool for creating optimized cut lists for one-dimensional materials such as bars, tubes, pipes, beams, rods, and other profiles sold in fixed lengths. Core Functions: Automatic Cut List Optimization Waste Reduction Off-cut Tracking Inventory Management Clear, Step-by-Step Cutting Plans Metric & Imperial Units PDF DownloadStarting Price: $9 -
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Trident AI
Trident AI
AI fraud investigators for every bank and fintech. Building a world of zero fraud victims by giving banks infinite investigators. Trident’s AI agents are primed to tackle card fraud and APP scams at scale, seamlessly integrating with your in-app dispute form, communication channels, and alert systems. Bring fraud resolution from days down to minutes, and deliver a better customer experience. Expand your fraud handling capabilities with our AI agents, ensuring no case is left unattended, regardless of volume. With an easier remediation path for a false-positive transaction, detection models can flag more transactions, and capture genuine fraud. Our assistant easily integrates with Intercom, Zendesk, or your current case management system. -
36
easy_CSM
easy_CSM
An easy-to-use and implementing Customer Success Management-Tool (CSM) in existing tool landscape for small and medium sized companies (SMEs). Currently with an integration of CRMs like HubSpot and ticketing systems like Zendesk for calculating customers Health Score based on ticketing and accounting KPIs. Further functionalities via Apps like Zapier and Zendesk App. Possibility to add own-defined recommended actions or using pre-defined ones.Starting Price: $16.99/month/admin account -
37
Tickler
Lovestock & Leaf
Tickler is the leading checklist app for Zendesk, trusted by hundreds of teams to keep their processes clear and consistent. It adds reliable, easy-to-use checklists right inside your Zendesk tickets. Whether you're onboarding a new customer, fulfilling a complex request, or just need to make sure a few key steps aren’t missed, Tickler helps your team stay on track without having to think twice. No more second-guessing what’s been done or chasing agents for updates. With Tickler, your checklists are visible, actionable, and built into your team’s natural workflow.Starting Price: $1.95 per user -
38
Lemon
Sensor Digitalmedia Germany
Lemon is a leading mobile learning system that enables companies to provide their employees, field forces and external teams with the right knowledge anywhere, anytime. Learn how Lemon can help your team achieve greater success through mobile knowledge transfer without borders. What drives us is to give everyone the chance to learn in a self-determined way. Only if each of us can easily and readily access knowledge at any time and from anywhere will we be happy to do so. Being independent of time and place is the highest good and means absolute freedom. And mobile learning with Lemon® means complete freedom of knowledge. Try it out. We want to give people the freedom to engage with knowledge whenever, however and with whatever they want. Our lives are mobile, and so is our work. Knowledge is needed at all times and on-demand. Our agile world requires (learning) competent employees. -
39
CarTrawler
CarTrawler
CarTrawler designs, builds and powers customised end-to-end car rental and mobility solutions for our partners driving unparalleled revenue and market share that gives them the freedom to focus on their core products and still own the last mile for their customers. The CarTrawler Platform is enhanced by our trading, revenue management and merchandising capabilities. Built in-house with B2B in mind covering everything from our customised partner solutions & cross-selling capability to supplier connections, real-time pricing and availability all supported by a resilient MVT platform. Unique market leading proprietary tech platform that’s highly scalable with rapid deployment capabilities. Comprehensive breadth of supply to meet all customer segments across car rental, private transfer & ride-hailing. Enabled by real-time, machine-learning pricing & sort models, and an in-house data science team. -
40
BookingTerminal
BookingTerminal
BookingTerminal is a modern booking platform built to empower tour and activity operators. We help businesses go live with direct online bookings in as little as 24 hours, giving operators the freedom to focus on delivering amazing experiences rather than managing complex software. What sets us apart is our focus on what’s often missing in other booking solutions: high-touch, hands-on support and a powerful yet intuitive platform. From online booking widgets and secure payments to custom booking pages and real-time reporting, BookingTerminal provides everything operators need to run and grow their business—all in one place. Our mission is to remove the friction of legacy tools, streamline operations, and help operators maximize revenue without expecting them to become technologists on the side. With transparent pricing and a dedicated account manager for every business, we make it simple to get started, manage bookings, and scale with confidence.Starting Price: 5% Online Booking Fee -
41
WebApi.ai
WebApi.ai
Pick one of our ready-to-use templates and build your chatbot in less than 10 minutes. Just to name a few templates, Lead Qualifier + Zendesk/Zoho, FAQ, Order management, Application form, Password reset, Stripe payment link generation, Ticketing with Zendesk, Booking with Calendly. Replicate natural conversational exchanges between the chatbot and the user in Dialogue scenarios. These mock dialogue scenarios increase the accuracy of responses generated by the AI. What is more, our Domain knowledge is meant to educate and guide the AI. Write free-form instructions and upload FAQ, similar to what you would do with your new employee. Powered by AILabs AI and OpenAI GPT-3. Integrate your systems through APIs so that the chatbot will be able to perform: bookings, account management, change order details, ticket cancelation, and many more. Feel free to use our built-in integrations with popular services such as Zendesk, Shopify, Calendly, Stripe, and many more. -
42
Restaurantology
Restaurantology
Restaurantology’s Chrome extension gives sales and marketing teams the freedom to explore the restaurant industry like never before with the largest and most reliable database of multi-unit restaurant firmographics, technographics, and location insights. Get a better understanding of territories, industry trends, and overall insights—discover new opportunities and segments—build speed and confidence during prospect qualification—and become the industry expert.Starting Price: $30/month/user -
43
ChannelReply
Threecolts
Connect all your marketplaces with your Zendesk, Freshdesk, Help Scout, Gorgias, Re:amaze or Zoho Desk account in minutes. Watch every buyer message come in with order details displayed on the side. Then answer everything from one screen—it’s that simple. By using powerful tools like automated replies, business rules, and custom-built filters, you can provide personalized support with a fraction of the normal time and effort. That means you can help more customers with a small but mighty team. Cut your response time dramatically by having all your customer information in one hub. ChannelReply gives you the tools to turn issues around swiftly so you can get back to selling!Starting Price: $31 per month -
44
Infinity Unified Commerce
Triquestra International
Inventory, order management and loyalty in a single software platform with fully integrated POS. With the Infinity unified commerce platform as your retail software, all channels access all your customer and inventory data from one place to give each customer the best price, service and personalized experience, wherever and whenever they shop with you. Infinity's open platform is easy to integrate with new technology and legacy systems. You can innovate quickly, optimize inventory, maximize margin, understand customers and deploy new services – efficiently and profitably. If you’re not growing revenue, getting new services to market fast, or delighting customers with your current retail management system, see how unified commerce changes everything. Infinity has been improving the retail shopping experience for more than 20 years, from point-of-sale systems to omnichannel solutions to today's unified commerce platform. -
45
WaveStreet
WaveStreet
WaveStreet’s Hosted PBX System is a cloud-native telephony platform that delivers a full-featured business phone system over the internet, accessible and configurable through a web-based portal with no on-premises hardware required. You simply keep your existing numbers while gaining advanced call management features such as auto-attendant, call queuing, voicemail (with optional voicemail-to-email), enhanced caller ID, and detailed usage analytics. Native SIP Trunking services reduce call costs for VoIP-enabled sites, and Analog/PRI integration preserves compatibility with legacy PBX installations. Real-time provisioning tools let administrators add or remove extensions, adjust call routing, and monitor performance instantly, and built-in CRM connectors, preconfigured for platforms like Salesforce and Zendesk, ensure seamless workflow integration.Starting Price: $14.99 per month -
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Glazfit
Glazfit
Bring totally new experience and confidence to customers to buy glasses. The core of Glazfit products is 3D face tracking, a cutting-edge technology that can detect and track facial points (or keypoints) and estimate 6 Degrees-of-Freedom (DoF) including three-dimensional movements and three-dimensional directions of the faces in images or video frames. Different from other face-tracking solutions, Glazfit technology targets Web-based applications and is optimized for virtual glasses try-on. Bring totally new experience and confidence to customers to buy glasses. Encourage customers to share your products on social networks.Starting Price: $ 19 per month -
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Hotel Management System
Softrend Solutions
Custom-made software gives you more freedom in functionalities. Other important aspects are the flexibility and the easy way software applications can be used. By using custom-made software you can really distinct yourself from the competition. Our unsurpassed customer support and team of dedicated professionals has made SofTrends Solutions today's premier choice for most business offices. If you’re looking for solutions that help you work efficiently, minimize workloads, optimize staff, reduce paperwork, and centralize business data, you are in the right place. Custom made software gives you more freedom in functionalities. Other important aspects are the flexibility and the easy way software applications can be used. By using custom-made software you can really distinguish yourself from the competition. -
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Zonka Feedback
Zonka Feedback
Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses capture, analyze, and act on feedback across every customer touchpoint. From digital journeys and product experiences to support and frontline interactions, it brings together data from multiple channels and sources into a single platform—so teams can make smarter, faster decisions that improve customer experience and drive growth. With powerful surveys for NPS, CSAT, CES, and more, Zonka Feedback enables organizations to collect customer insights via Email, SMS, WhatsApp, Web, In-App, Kiosks, and offline modes. It integrates seamlessly with 50+ platforms including Salesforce, HubSpot, Intercom, and Zendesk to automate feedback workflows and build a 360° customer view.Starting Price: $199.00/month -
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Phrase Localization Platform
Phrase Localization Platform
Phrase is a leader in Language Intelligence. Its enterprise platform automates, manages, and delivers multilingual content and experiences, helping organizations build deeper customer connections and accelerate business growth. Thousands of global brands use Phrase across hundreds of languages to reduce time to market and deliver consistent brand experiences worldwide. The Phrase Platform brings together translation management, software localization, multimedia localization, machine translation, workflow automation, and language AI in a single environment. From marketing campaigns and product interfaces to apps, audio, video, and customer support, teams manage all multilingual content in one place. Built for complex, fast-moving organizations, Phrase connects directly to the systems where content is created and published. Enterprise-ready and ISO 27001 certified, Phrase is trusted by global brands including Uber, AWS, Volkswagen, and Zendesk. Learn more at phrase.com.Starting Price: $27 per month -
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Aisera
Aisera
Aisera stands at the forefront of innovation, introducing a revolutionary solution that redefines the way businesses and customers thrive. Through cutting-edge AI technology, Aisera offers a proactive, personalized, and predictive experience that automates operations and support across various sectors, including HR, IT, sales, and customer service. By providing consumer-like self-service resolutions, Aisera empowers users and drives their success. Unleashing the power of digital transformation, Aisera accelerates the journey towards a streamlined future. By harnessing user and service behavioral intelligence, Aisera enables end-to-end automation of tasks, actions, and critical business processes. Seamlessly integrating with industry-leading platforms such as Salesforce, Zendesk, ServiceNow, Microsoft, Adobe, Oracle, SAP, Marketo, Hubspot, and Okta, Aisera creates exceptional business value.
