Audience

Companies searching for a solution to add messaging to their website and mobile apps

About Zendesk Connect

Add messaging to your website, mobile apps, and social channels so customers can reach you instantly. Customers expect great service across all channels. Messaging makes it easy to stay in touch with personalized and engaging interactions. With Zendesk, get messaging right out of the box or fully customize it to meet your needs. Have a continuous conversation across channels, so customers never have to repeat themselves. Help customers do more themselves using bots and integrations, letting agents jump in only when necessary. Use customer data to create rich, interactive conversations that are tailored to their needs. Answer Bot provides two distinct ways to enable customers to get help, even when agents aren't available. No coding is required and it's fully customizable. Add messaging and live chat to your website or mobile app, and leverage customer presence on social channels like WhatsApp or Facebook to deliver instant support without repetition.

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Pricing

Starting Price:
$153 per month

Integrations

See Integrations

Ratings/Reviews - 2 User Reviews

Overall 4.5 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Zendesk
United States
www.zendesk.com/connect

Videos and Screen Captures

Zendesk Connect Screenshot 1
Zendesk Connect Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
In Person
Support
Phone Support
Online

Zendesk Connect Frequently Asked Questions

Q: What kinds of users and organization types does Zendesk Connect work with?
Q: What languages does Zendesk Connect support in their product?
Q: What kind of support options does Zendesk Connect offer?
Q: What other applications or services does Zendesk Connect integrate with?
Q: What type of training does Zendesk Connect provide?
Q: How much does Zendesk Connect cost?

Zendesk Connect Product Features

Customer Communications Management

Content Management
Email Distribution
Multi-Channel Communications
Personalization
Batch Communications
Chat / Messaging
Interactive Content
On-Demand Communications
Print Management
Template Management
Video Content

Zendesk Connect Verified User Reviews

Write a Review
  • A Zendesk Connect User
    Technical architect
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User, Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "The best tool to integrate with Zendesk Support"

    Posted 2020-10-30

    Pros: Zendesk Connect revamped our customer channel. The ability to track user history and tickets are great. Easy to integrate with our previous Zendesk support platform. Automates the reply.

    Cons: No bad experience, we are happy with this platform.

    Overall: Overall, Zendesk Connect is a very robust tool to integrate with the Zendesk support platform. It helps to deal with user problems with ease. The ticket tracking is great.

    Read More...
  • Shruti K.
    SMM Manager
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Powerful tool with powerful integration for Customer Support."

    Posted 2020-07-11

    Pros: Zendesk Connect provides better communication. Powerful tool for Customer support. Great emailing features. Clean dashboard. Zendesk talk and Zendesk support helps to connect with our existing customers. Track history of chat with customers like when ticket is solved, when it's created or updated. Easy to install and run.

    Cons: Its a wonderful tool fulfills all my customer support related needs.

    Overall: Multiple channel tracking. Best platform to send messages at the right time. Automated messages. Very efficient software. Powerful integration. Good user interface. Some features are mobile messages, sms, website and proactive email.

    Read More...
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