XDocs DITA CCMS Integrations

PTC Windchill is a comprehensive product lifecycle management (PLM) platform designed to help manufacturers improve collaboration, data sharing, and quality control across global teams. It provides secure, role-based access to real-time product data, enabling streamlined product development and manufacturing processes. Windchill’s open architecture allows seamless integration with enterprise systems like SAP ERP, supporting a connected digital thread. The platform includes advanced features such as BOM management, engineering change control, manufacturing process management, and supply chain collaboration. Windchill leverages AI-driven insights and automation to enhance decision-making, reduce manual tasks, and accelerate innovation. Its flexible delivery options include on-premises and cloud deployment to fit diverse IT strategies.

Fluid Topics is a dedicated Product Knowledge Platform that consolidates and unifies scattered content into a single, authoritative source. From there, it delivers consistent, reliable product knowledge to any channel—documentation portals, in-product help, support tools, or AI applications. Fluid Topics includes an MCP server, enabling LLMs and AI agents to access and interact with this knowledge in a controlled, standardized, and dependable way. It also supports AI-native applications such as RAG-based chatbots and Generative AI copilots. The platform is designed to manage: - Large volumes of content - Multiple product versions and variants - Diverse audiences and usage contexts - Regulatory, compliance, and security requirements

Deliver effortless self-service with personalized content at key points in the customer journey. Transform the technical content you already own into a great self-service experience. Deliver personalized, relevant and easy-to-find answers that customers need in your documentation portal, community, support site, and in your product. Enable your remote workforce by delivering real-time guidance that analyzes each support case and recommends contextually relevant technical content. Strengthen your product value and improve the customer experience by understanding areas of friction and how customers are engaging with your content. Zoomin integrates seamlessly with dozens of leading tools and platforms, providing a scalable solution that provides the product answers your customers need, effortlessly without your existing workflow.