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For many entrepreneurs, the idea of having a virtual assistant at your fingertips is an attractive prospect. Much of the rise in demand is due to the need for convenience and efficiency in a fast-paced society. With the rise in e-commerce, customers are looking for a local touch. If you were to add up the time that is spent simply trying to communicate with one of your preferred virtual assistants, it is easy to see why business owners are turning to this great technology. Virtual assistants allow you to delegate the non-value added tasks, so that you can focus on higher value jobs like sales and marketing. Virtual assistants are excellent for outsourcing work as a process setup for your field of expertise. They also can help you keep track of important information and those that help with details and deadlines.

IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.