Audience

Companies of all sizes and enterprises in need of a solution to manage their workforce

About Wisdom WFM

Wisdom WFM. The easiest, most reliable way to manage your workforce. It's now easy to have short wait times, happy agents and high productivity. Wisdom WFM is the market leader in Modern AI Based Workforce Management. It was the first to use real data for forecasting and remains the only player with this capability. Wisdom uses an AI-based solution that analyzes the second-by-second detail of every transaction. Capable of forecasting and scheduling phone, chat, email and other off-phone activities. Wisdom WFM is a complete solution that is proven to reduce wait times, reduce customer complaints, and enhance the job satisfaction of your front-line staff. Hundreds of pre-configured reports are available at your fingertips. All reports are customizable. New reports can be created using our report server. Real-time look at the activity each user is currently performing. Integrated directly with the ACD with transaction markers.

Pricing

Starting Price:
$2000.00/month/user

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

L3 Prime
Founded: 2002
Canada
wisdomwfm.com

Videos and Screen Captures

Wisdom WFM Screenshot 1
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Product Details

Platforms Supported
Cloud
Support
Online
Phone Support
24/7 Live Support

Wisdom WFM Frequently Asked Questions

Q: What kinds of users and organization types does Wisdom WFM work with?
Q: What languages does Wisdom WFM support in their product?
Q: What kind of support options does Wisdom WFM offer?
Q: How much does Wisdom WFM cost?

Wisdom WFM Product Features

Workforce Management

Budgeting & Forecasting
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Contractor Management
Recruiting Management