Alternatives to Webio
Compare Webio alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Webio in 2026. Compare features, ratings, user reviews, pricing, and more from Webio competitors and alternatives in order to make an informed decision for your business.
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IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.Starting Price: $140 per month
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LiveAgent
Quality Unit
LiveAgent is a comprehensive help desk and live chat software that streamlines all your customer interactions into an integrated, hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of an universal inbox, real-time live chat and an autonomous AI chatbot, built-in call center, and robust customer self-service portal. A multitude of features, including advanced automation rules, tags, and 200+ integrations, creates powerful customer service software for businesses of all sizes. LiveAgent also boasts the fastest chat widget on the market. LiveAgent has served over 150 million end users worldwide, including companies like BMW, Yamaha, Huawei, and Oxford University. Join hundreds of satisfied LiveAgent clients in providing world-class customer service. Start your 30-day free trial, no credit card required.Starting Price: $15.00/month/user -
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CM.com
CM.com
Mobile communication and payments solutions. Combine messaging channels like WhatsApp with innovative payments to create true Conversational Commerce. We help companies communicate. Our customers use SMS, Voice and the world’s most popular chat apps: WhatsApp, Apple Business Chat, Google RCS. Start the conversation in the channel your customers prefer and let the AI bot do the talking. Integrate commerce in the conversation to drive conversions. CM.com is a licensed Payment Service Provider, offering a range of options for any channel with Apple Pay, Google Pay, WeChat Pay, Credit Cards and local payments like iDeal and Bancontact. CM.com is also a Ticketing platform helping festivals, museums and stadiums sell and manage any type of ticket. The Customer Data Platform takes marketing to a personal level. Identity and e-sign solutions assure authentication in any transaction.Starting Price: $0/month -
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Infobip
Infobip
Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is the #1 choice of some of the world's biggest companies to scale their customer communications. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience, all in a fast, secure and reliable way. With Infobip, you can achieve deeper customer engagement across the widest selection of local and global channels, including: SMS MMS RCS Live Chat WhatsApp Business Apple Messages for Business Facebook Messenger Instagram Business Telegram Viber Voice / VOIP Video Email -
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Text Request
Text Request
Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers whenever you want, wherever you work. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you with conversational texting and customer engagement on our website. The text messaging service crafted to cut through the noise, so you can connect with customers anytime, anywhere.Starting Price: $59 per month -
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Social Intents
Social Intents
Social Intents brings AI-powered live chat and chatbot automation directly into the collaboration tools your business already uses—Microsoft Teams, Slack, Google Chat, Zoom, and Webex—so your team can engage website visitors without switching platforms. Easily launch advanced ChatGPT, Gemini, and Claude AI chatbots with one click—no coding required. Automate up to 75% of your customer conversations by training your AI assistant on your website content, help docs, and knowledge base. Deliver fast, intelligent answers to common questions and boost your conversion rates with 24/7 automated support. When customers need a human touch, seamlessly escalate chats to your support or sales team inside your existing collaboration environment. Provide real-time live chat, sales assistance, and after-hours customer support—all from tools like Microsoft Teams, Slack, and Google Chat. Whether you're improving customer satisfaction, or capturing more leads, Social Intents can help.Starting Price: $39 per month -
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Lime Connect
Lime Connect (formerly Userlike)
Lime Connect (formerly Userlike) is Germany’s leading platform for AI-powered customer messaging and support automation. All messages from your website, WhatsApp, or any preferred messaging channel are centralized in the Message Center, where professional features such as live translations, file sharing, and video calls enhance customer interactions. Connect AI allows you to deploy autonomous AI Agents that handle up to 70% of customer requests independently, while the AI Copilot assists your service team by summarizing conversations, suggesting answers, and providing relevant knowledge in real time. Automate workflows, update integrated systems, and deliver seamless support across all channels. Lime Connect is developed and hosted in Germany, making it a GDPR-compliant softwareStarting Price: $90.00 per month -
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Qualified
Qualified.com
Qualified helps companies generate pipeline, faster. Tap into your greatest asset - your website - to identify your most valuable visitors, uncover signals of buying intent, shape sales and marketing campaigns, and instantly start sales conversations. Qualified is the #1 pipeline generation platform for revenue teams that use Salesforce. Qualified helps leading B2B companies tap into their greatest asset - their website - to identify their most valuable visitors, uncover signals of buying intent, shape sales and marketing campaigns, and instantly start sales conversations. Powered by the Xforce platform, Qualified is uniquely designed for Sales Cloud customers and offers two core products: Qualified Conversations and Qualified Signals. Piper is an AI SDR that automates your inbound pipeline generation motion to help you scale. The AI SDR you’ve been waiting for, Piper is ready to join your team today.Starting Price: $3,000 -
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Ochatbot
Ometrics
Ochatbot’s leading AI chatbot features are designed for ecommerce platforms for Shopify chatbots, BigCommerce chatbots, WooCommerce chatbots and Magento chatbots as well as B2B sales and support chatbot. Lift revenues from 20% to 40% when the shopper engages with Ochatbot and reduce support tickets from 25% to 45%. No code, auto install AI platform. Our Pro and Enterprise plans include an eCommerce Guarantee. Ochatbot engages customers overcoming sales obstacles, providing product recommendations, upselling and cross-selling, abandoned cart, and answering support questions including order tracking. The AI chatbot communicates through NLP textual conversations becoming smarter over time about your products and services. The AI chatbot determines the customers AI Happiness Sentiment, Customer Reaction data along with marketing and sales insights. Ochatbot also comes with 9 conversion optimization tools such as 80+ Leadbots, Offer Sliders, Popups, live chat and more.Starting Price: Free -
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LiveChat
LiveChat Software
LiveChat is a customer service platform designed to help businesses connect with website visitors and increase sales. It centralizes your customer communication by bringing website chat, WhatsApp, and Meta Suite into one streamlined dashboard. Manage more conversations in less time with built-in AI features. Use the AI Copilot to get instant chat summaries, improve your phrasing, and receive smart response suggestions. Features like "Sneak Peek" let you see what customers are typing before they send the message, allowing your team to respond faster and more accurately. Designed for easy implementation, LiveChat offers a 5-minute setup and integrates seamlessly with over 200 popular tools, including Shopify, WordPress, HubSpot, BigCommerce, WooCommerce, Squarespace, and more. Whether you are automating lead capture or providing real-time support, LiveChat gives your growing team the professional tools needed to increase conversion rates and improve customer satisfaction.Starting Price: $16.00 per agent per month -
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Drift
Salesloft
Drift is a conversational marketing platform designed to help businesses engage website visitors and convert them into qualified sales opportunities. The platform uses AI-powered chat agents to start real-time conversations with prospects directly on a company’s website. Drift helps marketing and sales teams identify high-intent buyers, answer questions instantly, and guide visitors toward booking meetings or speaking with a representative. By replacing traditional forms with interactive conversations, businesses can improve the buying experience and accelerate lead qualification. Drift also provides insights into website visitor behavior, helping teams understand which prospects are most likely to convert. The platform integrates with existing sales and marketing tools to support a seamless revenue workflow. By combining real-time engagement with buyer insights, Drift helps companies generate more pipeline and close deals faster. -
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Heyday AI
Hootsuite
Heyday’s Conversational AI platform for retailers combines the power of AI with the human touch of your team to deliver 5-star customer experiences. Capture, engage, and convert leads 24-7 with an online sales assistant that never sleeps. Heyday personalizes your website’s customer experience by connecting to your product catalog to deliver tailored search results and recommendations, and looping in your associates only when customers are ready to buy. Heyday creates the ultimate personal shopper experience, powered by AI. Flooded with repetitive customer service requests? Heyday’s powerful Conversational AI technology provides an instant and always-on first line of support that removes time-consuming, recurring FAQs and order tracking questions from your team’s plate. That means, they can now focus their efforts on higher-value customer conversations while our chatbot takes care of the rest. -
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Quiq
Quiq
Quiq is a customer engagement solution delivering personalized interactions across SMS/Text Messaging, Apple Business Chat, Google's Business Messages, Live Chat, Twitter, Facebook, and WhatsApp. With Quiq’s Conversational Engagement Platform you can design conversational experiences your customers will love. Orchestrate conversational interactions involving both bots and humans. Any combination of native Quiq customer service chatbots, bots developed in third-party bot frameworks and human agents can participate in a conversation.Starting Price: $250 per month -
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LivePerson
LivePerson
The world's most innovative brands choose LivePerson's Conversational Cloud. Our AI-powered Conversational Cloud has made over a billion brand-to-consumer conversations possible. We make it easy for consumers to ask questions and make purchases in the messaging channels they use every day. LiveEngage is now the Conversational Cloud, your AI-powered command center for consumer conversations. Intent Manager makes it possible to understand your consumers’ intentions in real time, how well you’re fulfilling them, and those that can be easily automated. Build AI-powered chatbots that work together with human experts to fulfill your consumers’ intentions at scale. Create automated conversation flows with Conversation Builder, our comprehensive and intuitive point-and-click interface. Engage with consumers and manage conversations in Conversation Manager, our dynamic workspace available on desktop and mobile. -
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Watermelon
Watermelon
Create chatbots, manage conversations and collaborate with your team to deliver an unforgettable customer service experience. Centralize and automate customer contact and ensure 24/7 availability. Create your own chatbot in five easy steps and increase availability to 24/7. Publish your chatbot to your most popular channels including your website, Facebook Messenger, WhatsApp, Twitter and Telegram! Just add content, the powerful AI does the rest. Centralize conversations across channels into a single dashboard and have your chatbot and live agents work together. Stop switching between apps and browser tabs and improve productivity. Does your chatbot not know the answer to a new question? No problem, the intelligent handover automatically transfers the conversation to the appropriate employee or team, ensuring your customer will always be helped. The time where website visitors remained anonymous is over.Starting Price: €19 per month -
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e-bot7
e-bot7 GmbH
Simplifying Conversational AI. We automate Customer-Facing Conversations. Simple, Fast, Efficient. The leading & easy to use Conversational AI platform. Integrate on all channels and tools in any language. Launch within minutes. Manage all bots across your organization in one platform made for non-technical and technical people. Plug and play technology – no coding required. Agent+AI® hybrid model (real-time supervised learning). Omnichannel integration (communication channels & backend systems). -
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DaveAI
DaveAI
DaveAI is a Conversational Experience Cloud designed to help enterprises create personalized and engaging customer journeys using artificial intelligence. The platform combines conversational AI, lifelike avatars, and immersive visualizations to deliver interactive digital experiences across multiple channels. It enables businesses to deploy AI agents that assist with guided selling, product discovery, lead capture, and customer engagement. DaveAI integrates technologies such as natural language processing, speech recognition, and real-time personalization to create intelligent conversations with users. Its multi-dimensional affinity engine analyzes customer behavior and product attributes to predict the most relevant recommendations. The platform can be deployed across web platforms, kiosks, messaging apps like WhatsApp, and other digital touchpoints. -
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Zowie
Zowie
Zowie is a Customer AI Agent Platform that enables enterprises to build, orchestrate, and continuously improve customer-facing AI agents across every channel. Designed for the agentic AI era, it replaces traditional clicks and menus with conversational interfaces that resolve issues, process refunds, manage orders, and handle complex workflows automatically. The platform allows teams to create powerful AI agents without heavy coding and deploy them across chat, email, voice, and social channels. Zowie Intelligence powers each interaction with deterministic, auditable logic to eliminate hallucinations and ensure enterprise-grade accuracy. Businesses can monitor every conversation in real time, audit performance, and coach agents for ongoing improvement. With multilingual support in over 70 languages and consistent brand alignment, Zowie ensures seamless global customer experiences. -
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CXInfinity
NovelVox
Companies with a strong omnichannel experience retain 89% of customers. Strike up real-time conversations where your customers are to provide a positive customer journey for an improved experience, brand perception and retention rate. A staggering 99% of customers will remain loyal when their concerns are resolved on the first attempt. Empower your agents with a Unified Agent Workspace and productive tools to deliver a customer experience like never before. Customers’ intent is visible to an agent while they are still typing. List of predetermined responses to common queries that save agent’s significant time. Add notes to the on-going conversation for future reference. Classify conversation for further reference with multiple tags and wrap up quickly with wrap-up calls. Leave no customer unattended. Continue generating leads while your agents are online or away. Maximize conversion with customer’s past interaction details on a single screen. -
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Chat360
Chat360
At Chat360, we’re transforming customer engagement with our cutting-edge multichannel conversational marketing platform. Trusted by over 300 global brands, Chat360 leverages advanced AI to simplify and automate customer interactions, delivering a seamless experience across all touchpoints. Our platform ensures that businesses can effortlessly connect with customers on WhatsApp, Facebook Messenger, Instagram, and websites, creating a unified approach that enhances satisfaction and loyalty. Our powerful AI and natural language processing capabilities allow for personalized interactions while automating routine queries, freeing up your team to focus on more complex tasks. With seamless integration into CRM systems, payment gateways, and e-commerce platforms, Chat360 centralizes data and streamlines operations. Additionally, our platform offers versatile multilingual support, enabling businesses to break language barriers and provide localized customer experiences globally. -
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BotPenguin
BotPenguin
BotPenguin is a generative no-code AI agent platform that automates customer engagement across 6+ channels like WhatsApp, Instagram, Telegram, Facebook, websites, and SMS. It offers multilingual AI agents, chatbots, and voice bots, with live-agent handoff and a unified inbox to manage real-time conversations. Designed to understand intent, BotPenguin triggers business actions automatically, helping teams reduce manual work and improve response times. With 80+ integrations across CRMs, calendars, payment systems, and AI tools, it fits easily into existing workflows. Certified for GDPR, HIPAA, CCPA, and ISO, BotPenguin ensures strong compliance and enterprise-grade security across all customer touchpoints. BotPenguin supports scalable, AI-driven communication for businesses of all sizes and also offers whitelabel opportunities for agencies and partners worldwide. Socially responsible, every subscription supports global animal welfare.Starting Price: $0 -
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Ambit
Ambit
Ambit is a Conversational AI platform that provides intelligent chatbots, or Digital Employees, to automate conversations with customers 24/7, on any channel, across voice, text and digital avatar. Ambit's Digital Employees automate responses to customer enquiries, increasing the speed of resolution times and reducing customer service costs by eliminating low-value, repetitive tasks. Our clients experience savings of up to 30% in serving their customer enquiries. The platform collects extensive data about your customer’s perceptions and concerns; which gives you the ability to better respond to their needs - now and in the future. We work with some of the world’s leading brands who trust us to build and on-board digital employees that reduce the time to value, create actionable insights and maximise valuable customer interactions. -
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Atom
Atom
Evolve communication with your customers via courier. 8 out of 10 clients prefer to be served via Messaging platforms such as WhatsApp, FB Messenger or Twitter. Our intelligent conversational platform simplifies your work by unifying the chats that your customers send from popular messaging apps (WhatsApp, Messenger, Instagram, Telegram, among others) and manages them in one place, facilitates the shopping experience and provides immediate attention by automating responses. Connecting your main channels. We integrate all messaging channels into an intelligent conversational platform, which simplifies the visibility and traceability of service and sales. We automate 80% of human interactions, reducing service costs by 50% and multiplying sales by 30%. We convert 30% of the leads generated via marketing. Chatbots with official WhatsApp integration Register, automate, order, respond, monitor and enhance all the conversations that your company carries out through Whatsapp. -
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EdgeTier
EdgeTier
EdgeTier enables a new generation of customer engagement teams to do the impossible: radically improve efficiency, turn agents into superstars, and make the unknown visible with near-magical ease. Improve customer experience and respond to changes and trends as they happen, not after they’ve happened. Get alerts to important changes in customer conversations in real-time. Free up your team to do what they are there to do - engage customers - Let advanced and user-friendly AI automatically organize, categorize, and tidy each conversation. Coach your team and improve their effectiveness with every interaction. Stop relying on spot checks, have a true picture of how each team member performs over ALL of their conversations all of the time. -
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ChattiLive
ConversionIQ.ai
ChattiLive is an AI-powered live chat agent built on ConversionIQ’s HyperCognitive conversational intelligence that transforms traditional website chat into an automated, strategic, and conversion-oriented engagement engine by understanding visitor intent, context, sentiment, and behavior in real time to deliver on-brand, personalized responses and guide users toward business goals. It replaces manual live agents and generic chatbots by providing intelligent conversational flows that engage visitors 24/7, capture leads, support product guidance or sales funnels, and escalate to human teams when needed, all while staying consistent with your voice, tone, and knowledge base. It analyzes queries deeply (semantic, intent, emotion, context) to generate relevant, objective-driven interactions, adapt conversations to visitor needs, and drive measurable improvements in conversion rates, customer experience, and operational efficiency.Starting Price: $99 per month -
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Webex Engage
Cisco
Engage more, react less Empower your contact center to support customer conversations on any channel. From voice to messaging apps, equip your agents with one interface to increase productivity and deliver the support your customers expect. Keep customers proactively informed. Provide self-care capabilities. Transfer conversations with full context to live agents when required. Integrate virtual customer agents into customer service operations to manage routine enquiries, offer self-service, and provide 24x7 assistance. Build an IVR journey that lets customers seamlessly transfer to a messaging channel where they can self-serve and chat with agents at their convenience. Some enquiries require instant attention. Identify complex and high-priority customer issues and seamlessly pass them directly to agents. Interactions are never fixed to one channel. Easily elevate a chat conversation to a phone call or a browser-based video call for instant support. -
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LimeChat
LimeChat
Amplify your brands’ growth using the world’s first level 3 conversational AI chatbot. Guide shoppers from product discovery to checkout across buying channels like website, apps, Messenger, Whatsapp, Instagram & SMS. Minimize drop-offs at every stage through conversational mediums like Whatsapp, Messenger, Instagram and SMS. Our human-level AI chatbot created exclusively for e-commerce companies reduces bounce rate by assisting your customers at the right moment. Engage with your customers who prefer buying on chat through click to WhatsApp, Click to Messenger and Google Adlingo ads. Retarget existing users through chat remarketing campaigns and enjoy higher open rates. Limechat chatbot’s strong backend integration delivers timely shipping updates to customers. Resolve post-purchase queries related to order modification & cancellation through automated workflows while decreasing resolution time by up to 90%. -
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Conversocial
Conversocial
Only messaging channels provide continuous, convenient, and persistent customer conversations. And only Conversocial gives your brand preemptive, one-to-one, and scalable conversational CX. Join the world’s leading brands who believe in the power of messaging. Use Conversocial to care for your customers. Increase brand loyalty and customer satisfaction by resolving service-related conversations effortlessly. Use Conversocial to acquire more customers. Drive commerce through care with unique and memorable customer experiences — driven by adaptive automation. Use Conversocial to engage more customers. Retain your customers with targeted messages and personalized customer experiences on messaging channels. Using Notify, one Conversocial partner initiated over 2.5 million two-way conversations with an average open rate of 78% and an engagement rate of 8%. -
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Cartloop
Cartloop
Increase sales and customer loyalty with 1:1 SMS shopping experiences powered by experts. Treat every customer like a VIP. Whether you're a beauty, health, apparel, food & beverage or travel company, Cartloop enables your audience to shop with a real human and get a memorable shopping experience that they'll tell their friends about. Traditional live chat is not enough anymore. Offer customers the most convenient on-the-go shopping experience on their favorite device. Minimize the buying friction and enable a next-level customer experience exactly when and how customers want it. Drive re-engagement, upsells, crossells, and timely reminders with Conversational Flows. Proactively interact with your shoppers at the most important moments, like when they abandon their carts or after they received their order.Starting Price: $100 per month -
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Airy Messenger
Airy
From Conversational AI assistants to customer service experiences, own your own conversational platform with open-source Airy. Airy Core is an open source, fully-featured, production-ready conversational platform. With Airy you can process conversational data from a variety of sources. Since Airy's infrastructure is built around Apache Kafka, it can process a large amount of conversations and messages simultaneously and stream the relevant conversational data to wherever you need it. Connect anything from our free open-source live chat plugin to Facebook Messenger & Google's Business Messages to your Airy Core. This is all possible through an ingestion platform that heavily relies on Apache Kafka to process incoming webhook data from different sources. We make sense of the data and reshape it into source-independent contacts, conversations, and messages. -
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Payemoji
Payemoji
Payemoji is a Conversational Commerce Service, specializing in OMNI Channel messaging customer engagement. The problem we solve is that businesses struggle to effectively engage customers today e.g., SMS = Fraud, Email = Junk, Voice = Calls Screened, Apps = Download/Muted notifications. Our solution is to enable businesses to engage with their customers through personalized, interactive, and secure communication using business messaging apps like WhatsApp. We sell our services to Enterprises on three main use cases where we automate any customer journey with integration to IT systems: • Personalized, Interactive and Secure notifications: Complementing existing SMS and Email notifications i.e., business tick vs. fraud & spam. • Conversational Sales (& lead generation): Open a conversation with a customer with 98% Open rates, 45-60% CTR and 4X conversion of Email. • Conversational support: Support your customers where they chat with their friends and customersStarting Price: $15 per user -
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Zoovu
Zoovu
Engage, educate, and empower customers by turning searches into meaningful, contextual conversations that deliver. Built on deep knowledge and nuanced semantics, Zoovu is an omni-channel AI-powered digital commerce search platform that helps businesses truly connect with their customers wherever they are - to turn those conversations into real, meaningful action. Deliver world-class customer experiences across all channels with seamless integration. Easily integrate conversational commerce throughout the customer journey including: webshops, channel partners, in-store kiosks, chatbots, visual and voice commerce. Ask your customers the right questions, based on their individual needs, preferences, and context. Easily create and customize dynamic conversations directly within the platform. Zoovu helps you automatically transform product properties into specific customer wants and needs, while highlighting product value. -
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Aimylogic
Just AI
Build chatbots, AI-powered calls, and actions for voice assistants that understand your customers' intents. Collect and qualify more leads from existing channels: your messengers, website and social media. Chatbots can independently process up to 80% of routine requests. If necessary, the chatbot will transfer the conversation to a specialist. The chatbot can accept payments and expand the sales funnel. The chatbot collects user feedback so you can improve the user experience. The chatbot reminds about the abandoned cart, notifies about special offers and the arrival of new products. Intents allow chatbots to make sense of an issue. They identify the customer's problem and respond according to the logic of the scenario. The Aimylogic-developed chatbot is trained to recognize greetings, goodbyes, consent and rejection, gratitude and even curses. Just insert the block you want into the scenario.Starting Price: $89 per month -
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Trengo
Trengo
Customer service software. Streamline all your communication channels into one powerful inbox. Collaborate with your team, automate conversations and deliver amazing customer experiences. Solve all your problems with one inbox. Amazing experiences start with frictionless communication. Power up your work by unifying all channels, unlocking team collaboration and creating productive workflows - all in one organized inbox. Switching screens and logging into multiple inboxes is forever history. Trengo integrates all your favorite communication channels into one inbox. From email to WhatsApp, from voice to our own live chat solution. All communication channels in one inbox. In Trengo, conversations can be easily assigned to the right team or user. By @tagging a colleague, you can leave internal comments and easily collaborate to solve a problem. With one click, you switch to your team chat for 1-on-1 or group communication. Our powerful live chat solution is built to deliver.Starting Price: $22 per agent per month -
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ASAPP
ASAPP
ASAPP creates AI solutions that solve the toughest problems in customer service. With native AI at our core, our solutions get beyond basic automation to dramatically increase contact center capacity. At the center of our approach is GenerativeAgent®—a customer service AI agent that autonomously and safely resolves complex customer interactions over voice and chat. When unable to fully resolve on its own, it knows how and when to involve the right human agents. • Real-time AI-human collaboration with Human-in-the-Loop Agent (HILA) workflow • Full visibility into GenerativeAgent interactions, and Conversation Monitoring for QA at scale • Enterprise-Grade Guardrails & Data Protection • Safely test AI behavior in simulated environments to help you launch confidently Designed for enterprise contact centers, GenerativeAgent® is ideal for organizations handling high volumes of complex voice and chat interactions, including those in regulated industries. -
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Zendesk Connect
Zendesk
Add messaging to your website, mobile apps, and social channels so customers can reach you instantly. Customers expect great service across all channels. Messaging makes it easy to stay in touch with personalized and engaging interactions. With Zendesk, get messaging right out of the box or fully customize it to meet your needs. Have a continuous conversation across channels, so customers never have to repeat themselves. Help customers do more themselves using bots and integrations, letting agents jump in only when necessary. Use customer data to create rich, interactive conversations that are tailored to their needs. Answer Bot provides two distinct ways to enable customers to get help, even when agents aren't available. No coding is required and it's fully customizable. Add messaging and live chat to your website or mobile app, and leverage customer presence on social channels like WhatsApp or Facebook to deliver instant support without repetition.Starting Price: $153 per month -
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Aivo
Aivo
Since 2012, Aivo solves companies’ main challenges in customer service and sales growth with omnichannel solutions powered by Artificial Intelligence. Focused on giving people back their time, the company supplies brands of all sizes and different industries, such as Visa, General Motors, Uber, LG, Movistar, Amadeus, Avon, BBVA and Bayer, with easy-to-use solutions that help improve customer experience. Aivo operates globally with 7 offices in North America, South America and Europe, and a presence in 22 countries. Solve complex questions in real-time with live agents. Consolidate all questions from all your channels on one platform. Design automated customer experiences and resolve queries with conversational AI. Available 24/7 on all channels. Create WhatsApp campaigns simply and without code. Send relevant offers, and notifications, and capture new business. Aivo was designed to be the customer experience hub. -
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Vocalcom
Vocalcom
AI-Powered Cloud Contact Center Solution that powers innovative, personality-based routing and manages multichannel customer interactions as a single conversation. Welcome to the Vocalcom world, where digital engagement and artificial intelligence (AI) are seamlessly integrated into the customer interaction flow alongside live agents. Manage all customer interactions as one single conversation. A new generation of cloud contact center platform that works with existing systems and supports ALL channels. Vocalcom's intuitive user experience increases productivity and allows companies weave all their customer interactions—across all channels—together into continuous conversation threads, to reduce customer effort and strengthen customer relationships with every interaction. Adaptable, AI-Powered and Amazingly Simple Keep the conversation flowing. Customer interactions across phone, chat, text message, email, social media, and any other channel, all come together in one place. -
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IntelliTicks
IntelliTicks Technologies
IntelliTicks uses the combined intelligence of AI + Human to create proactive & personalized conversational experiences to convert visitors into more qualified leads. With proactive triggers based on the current page, time of day, user location, the source, the referrer, the device etc IntelliTicks engages the user with personalized sales pitch. With interactive engagement, IntelliTicks captures lead information incrementally during a conversation and uses it to personalize the dialogue - a non-boring engaging way to capture data. With its advanced NLP Algorithms, it can understand the intent of a user's query and can reply accordingly - helping you to automate replies to those repeated queries your prospects ask. Based on the user's journey, it identifies HOT leads and gets your best Sales Reps connected with them in real time - making sure your HOT leads get immediate attention while they are on your website making decisions about your offerings.Starting Price: $25.00/month -
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Mosaicx
Mosaicx
While IVRs rely on menus and preprogrammed responses, Mosaicx IVAs understand natural language (NLU) used by customers. That lets them do more and provide a more enjoyable experience. The Mosaicx team has been innovating customer experience technology for decades. Our team listens to our clients and constantly improves Mosaicx to meet their needs. It's conversational AI personalized for both your customers and you. Mosaicx provides customer experience reports in the same console you use to manage the application. Generative AI can pull information from an index, such as company websites, employee resources, internal spreadsheets, etc. to generate answers to unexpected questions. The search is restricted to approved sources, so answers won’t include any surprises. -
41
SMS-Magic
Screen-Magic Mobile Media Inc
Win more deals with Conversational messaging Powerful CRM-based messaging platform for Salesforce, Zoho and more. When a new inbound lead contacts you, text messaging is the best channel to respond and drive an interactive conversation. When reminded and alerted about meetings and events, consumers are more likely to show up. CRM-driven automated text messaging enables a seamless notification process. Omnichannel messaging gives your business the ability to converse with consumers across all channels, right from your CRM inbox. Work from anywhere with robust mobile app. Our technology enables tight CRM integration, routing, and notifications to keep the conversation going. Use conversational messaging to improve engagement and build better relationships with your clients.Starting Price: $50 per month -
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NHANCE NOW
NHANCE NOW
The operating system for conversational business Deploy Intelligent Bots that automate customer interactions to reduce operational challenges and simplify customer experience. Digital Conversations have fundamentally changed the way we communicate and interact today. Be it asking Alexa to play our favourite song or ordering pizza over Facebook Messenger or getting styled with real time advice over interactive conversational apps, the way we get things done has changed. This new behavior is already driving a generational shift in how consumers connect with businesses today. They are expecting natural and personal conversations in every interaction with you, just the way they converse with their friends and family. It's why every business is undergoing a conversational makeover NOW. Simplifying the way consumers interact with their brand by enabling a conversational layer to their CX. -
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AiChat
AiChat
AiChat offers a suite of A.I-powered software for marketing, sales and customer service across multiple chat channels. Create a support environment that allows for automated conversations, human and A.I collaboration, as well as a 360 view of the customer that enables you to build better relationships with your customers. Provide 1:1 personal conversations with our easy-to-use design, personalization and automation tools. From smart segments to personalized customer journeys, our solution has all the features you need to boost marketing KPIs. Deliver a personalized shopping experience with an automated virtual sales assistant, understand your customer's preferences and maximize revenue with journey-aware product recommendations across multiple chat channels. Provide online visitors with automated instant responses to commonly asked questions, educate them about your products and services 24/7 and even gamify the chat experience to acquire more prospects. -
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Botsify
Botsify
Build an AI chatbot and get 5x ROI while automating customer support by 80% in 2 months. Build intelligent virtual assistants for your websites, facebook pages, and messaging apps. Attract your customers by automating your chat and providing real time assistant. Chatbot helps you to engage your customers with your brands, Build relationships with customers through interactive and tailored content. Help your customers to generate qualified leads by asking contextual questions. You can reach faster to your prospects with messanger chatbot 10x more effectively. At Botsify on one time you can create multiple type of chatbots and use them in different tasks, which is totally great for handling multiple tasks at once. Sell products, nurture leads, capture contact info, and build relationships Botsify chatbot can handle all type of customer support dedicatedly. By automating your conversation with multiple features, makes virtual interaction to your customers more natural.Starting Price: $49 per month -
45
Frontnow Advisor
Frontnow
Reinvent your pre-sales customer journey with conversational AI and have your customers make the right buying decision. Wow customers, increase average order value and boost sales with a personal concierge to help resolve your customers' queries and fulfill their underlying needs. Keep your customers on your website by giving them the information they're looking for, ensuring a stress-free shopping experience through expert guidance. Connect your back end to almost any system with ready-made connectors or APIs. Provide a unified and tailored experience and go even further with hyper-personalization. Overcome language barriers and communicate in 117 languages with region-specific terminology. Learn what drives your customers’ purchase intent through extensive analytical insights. Feel safe thanks to our solid security systems, your data is protected. Tailor design, features, and consultations precisely to your brand's unique requirements. -
46
Voicy.ai
Voicy.ai
Driving the next generation customer engagement. Intelligent conversational interfaces can drive commerce and improve customer satisfaction. Businesses can realize higher revenues and lower customer engagement costs. Timely conversations with prospects improves conversions and revenue opportunities. Intelligent dialogs based on physical and personal contexts reduces churn and improves customer life time value. A turn-key solution that integrates with POS and booking systems reduces costs. Drives commerce with customers across multiple channels (SMS/ Facebook Messenger/ Voice assistants). We design, build and support conversational interfaces and artificially intelligent chatbots for offline businesses worldwide. Get more customers, personalization at scale, simplicity cuts costs. Power the next generation customer engagement for offline commerce businesses by leveraging cutting edge technologies in artificial intelligence, natural language understanding, etc. -
47
Whelp
Whelp
Whelp is an AI-based cloud and on premise solution for faster, more personalized customer support. Call centers, BPOs, inbound and outbound sales teams from airlines, healthcare, education, insurance, banking, retail and etc. Deliver personalized support across all channels from one screen. Build life-long customer relationships. Use our live chat to connect with valuable leads on your website when you’re online, and automate capturing their info when you’re not: our Chabot is at your service. Engage in meaningful conversations with customers in real time to increase loyalty. Pick things up right where they left off last - no repeat or recap required. Provide outstanding service to your customers where they are, from voice to chat, SMS, email and WhatsApp in a single screen. No add-ons or plug-ins required. Assist your customers quickly with personalized and swift support.Starting Price: Free -
48
Interactions Intelligent Virtual Assistant
Interactions
Effortlessly connect with your customers — when, where, and how they want. With Interactions Intelligent Virtual Assistant, it’s easier than ever for you and your customers to interact and get things done. By combining the latest Conversational AI technologies and human understanding, we’re changing what it means to provide excellent customer engagement. Our Intelligent Virtual Assistant lets your customers speak or text naturally and in their own words, creating an effortless customer experience from start to finish. An Intelligent Virtual Assistant, or IVA, provides modernized customer care that’s not just conversational, but also personal. With Interactions IVAs, powered by Conversational AI, customers can speak naturally just as they would with a human, reducing the frustration commonly associated with typical automated solutions. Even with background noise, accents, and poor connections, Interactions IVAs can still accurately hear what customers are saying. -
49
V-Person
Creative Virtual
Smart solutions and expert guidance to help you build better relationships with your customers and employees. Our conversational platform brings together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. This innovative virtual agent, chatbot, live chat and conversational AI solution is backed by our award-winning orchestration platform, empowering you to provide consistent, accurate, personalized and seamless omnichannel engagement at large scale. We collaborate with enterprises around the world to improve their customer, employee and contact center experiences while reducing support costs and increasing revenue. Our virtual agents and chatbots currently have over 80 million conversations per year, and that number is rapidly growing. Based on Creative Virtual’s nearly two decades of delivering successful self-service solutions, the Neutrino release of V-Person provides the right combination of conversational AI and orchestration tools. -
50
Rheo
Rheo
Rheobot provides live and automated solutions for customer engagement, lead conversion and customer management on website and social media platforms.Starting Price: $10 per month
