Archbee
Documentation tool for high-performing teams.
Archbee is the place to centralize your company's information.
Unify knowledge in product, engineering, support, marketing, sales.
Use cases:
• Manage team knowledge
• Developer & API docs
• Documentation sites
• Document internal processes
• Collaborate on documents
• Onboard & train teammates
• Create documentation for your customers
• Bring your own domain
Integrations: Slack, Airtable, Loom, Trello, Lucidchart, Typeform, Mindmeister, Prezi, Miro, Google Docs, Google Sheets, Google Slides, Figma, Invision, Framer, Abstract, Marvel, Github, GraphQL, Swagger/Open API, Numeracy, Mode Analytics, Codepen, Intercom, Google Analytics.
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iorad
The iorad Tutorial Builder enables users everywhere to create stunningly efficient tutorials and share them at lightspeed. Simply activate it using the web or desktop application, then complete your online process or task as normal and it automagically produces a customizable learning experience that you can share in minutes. Visualizing a process online can take huge amounts of time, but not with the Tutorial Builder. It supercharges your capturing capabilities by watching what you do on screen and how you do it. When you're done, it gives you a suite of sweet customization options that let you add any finishing touches. We love a good scavenger hunt, but not when it comes to content. Nobody likes to waste time digging around for files or waiting on long uploads and that’s why the Tutorial Builder lives in the cloud. It enables anyone to share content anywhere at the snap of a finger.
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ProProfs Knowledge Base
ProProfs Knowledge Base is a knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams. It is also an effective method for introducing new hires to company procedures during the onboarding process. ProProfs Knowledge Base improves productivity by making it easy for employees and customers to instantly find what they're looking for, whenever and wherever they need it. ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.
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Kaleo
Our best practice methodology helps improve your knowledge base by figuring out what questions users need answers to, then creating answers that are easy to find and consume. Tickets are regularly monitored for repeat questions so your knowledge base can easily be kept current. IT tickets tell you what questions people have. We isolate the tickets that could have been avoided with self-help. These include 'how-tos,' and most other Tier 1 incidents. Trained machine learning classifiers use over 1000 ontologies to group self-helpable tickets by question. Groups are then ranked by volume to determine FAQs. Answer chunks are manually checked for quality then connected to their associated FAQ. The questions and answers are now ready to be added to your knowledge base.
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