VoiceVibes

The VoiceOps Coaching Enablement Platform unlocks the value of call center sales and collections conversations by making coaches more effective. It is built upon the Behavior Change Cycle methodology — helping coaches measure key behaviors, snap right to the most coachable moments in each call, build trust with reps through frequent and objective coaching, and drive better customer conversations. It’s a win-win-win: Call center reps get more from coaches, companies get more from their reps, and customers get more value from every call experience. VoiceOps has made data quality a priority as the foundation for true coaching enablement. The company has invested significant expertise and resources to create a technical data operation that serves industry-leading data quality. VoiceOps has amassed hundreds of industry-specific data sets for model training. This, combined with a human-in-the-loop QA process, creates data quality that customers trust and value at a premium.

VibeCatch is a next-generation human resource tool that improves employee engagement through automated feedback collection with a scientifically proven analysis method guaranteed to boost both engagement and productivity as well as decrease sick leaves and employee turnover bringing tangible benefits for everyone. Available as a web or mobile solution, VibeCatch enables you to set up automated polls using built-in templates or create entirely unique surveys to measure various engagement metrics such as job satisfaction. With VibeCatch, you can get real-time data and actionable feedback from your employees, enabling you to improve job engagement and satisfaction while reducing employee turnover.