Alternatives to VideoCX.io
Compare VideoCX.io alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to VideoCX.io in 2026. Compare features, ratings, user reviews, pricing, and more from VideoCX.io competitors and alternatives in order to make an informed decision for your business.
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ConnectWise ScreenConnect
ConnectWise
ConnectWise ScreenConnect, formerly ConnectWise Control, is a remote support solution for Managed Service Providers (MSP), Value Added Resellers (VAR), internal IT teams, and managed security providers. Fast, reliable, secure, and simple to use, ConnectWise ScreenConnect helps businesses solve their customers' issues faster from any location. The platform features remote support, remote access, remote meeting, customization, and integrations with leading business tools. Raise the bar for remote support and reduce customer downtime. Give technicians the ability to deliver superior service through reliable, direct connections to access desktops, mobile devices, and more when needed. Fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. Not sure which version you need? Try all the features and we'll guide you on the best fit for your situation. Free 14-day trial, no credit card required.Starting Price: $27 per month -
2
HyperVerge
HyperVerge
Companies in Fintech, Crypto, Gaming, Edtech, BFSIs, Telecom, Marketplace etc use HyperVerge’s Identity Verification Platform for onboarding customers seamlessly, fraud checks, face authentication, age verification, document verification, eKYC and other services. HyperVerge currently helps clients onboard over 30 million customers every month (~3% of India’s population). With just an ID and a Selfie, you can verify the identity of your customer in seconds. You can prevent fraud and ensure compliance with AML/KYC. Customer onboarding TAT can be reduced from several hours to just a few seconds. With an accuracy of 99.5% (the highest among competitors) and 600+ million KYCs across 200+ countries since 2019, HyperVerge’s technology is built for scale. They work with SBI, LIC, Jio, Vodafone, Bajaj Finserv, L&T, Swiggy, WazirX, Coinswitch, Razorpay, ICICI Securities, SBI Cards, Grab, CIMB, FE Credit, Home Credit, and 100+ clients across 5+ geographies for their onboarding journeys. -
3
Dynamics 365 Remote Assist
Microsoft Dynamics 365
Take advantage of information from Dynamics 365 Field Service or capture asset information and integrate it with Microsoft Power Platform or other enterprise applications. Avoid unnecessary travel and reduce costs and delays with remote inspections combining video, screenshots, and annotations on your devices. Launch Dynamics 365 Remote Assist mobile directly from a Field Service mobile booking and post call info to the associated work order's timeline.Starting Price: $65 per user per month -
4
onremote AI Assistant
Onremote AG
OnRemote AI Assistant is a versatile tool designed to streamline the documentation process for professionals across various industries. By allowing users to record their work through video and voice, the app automatically generates comprehensive reports, eliminating traditional paperwork and reducing misunderstandings. Key features include support for audio and video annotations, enabling users to highlight crucial information, and multilingual capabilities, with the assistant understanding Swiss German and many other languages, ensuring reports are produced in the desired language. The reporting process is straightforward, users start by recording their observations, previewing and editing the auto-generated report, and then sharing it in formats like PDF, Word, or Excel. For businesses seeking customization, OnRemote offers tailored visual reports that align with corporate designs and can be integrated seamlessly into existing IT infrastructures, including CMS and CRM systems.Starting Price: Fre -
5
Plutomen Connect
Plutomen Technologies
Plutomen Connect is a remote visual assistance solution that empowers frontline workers to seamlessly transfer knowledge throughout your operations and makes it even more convenient to solve issues remotely with HD video streaming. Experts can connect remotely with one click, diagnose technical issues at hand, and resolve them instantly. When paired with smart glass like RealWear, Plutomen Connect enhances remote assistance experience for frontliners as they can collaborate with each other remotely and diagnose issues with both hands. Get real-time visual guidance for daily MRO through real-time AR annotations on images & video recordings, a private encrypted chat module, intelligent analytics, an admin dashboard - complete digitalized self-help manuals and workflows with company's SOPs. The solution can be integrated seamlessly with various industry-grade smart glasses and accessed on browser, smart android phones, iPhones, and tablets. -
6
Blitzz
Blitzz Remote Support
Companies use Blitzz Remote Support to get more done, increase profits, and improve customer satisfaction without frustrating users with complex software. The customer support industry needs a change. A remote video support platform can set your business apart. Blitzz has helped companies save time and money while increasing customer satisfaction. You've got to see it to believe it. Remote Support solves for problems across a wide range of industries. Experience how Blitzz helps companies achieve more. If you've been turned off by remote support tools in the past, it's because they failed to deliver the essential tools and experience required for a thriving support team.Starting Price: $35/user/month -
7
Zoho Lens
Zoho
Interactive Remote Assistance using Augmented Reality. Take a look at problems in equipment—ranging from plant machinery to servers—at any moment, right from your desk, by accessing a user’s smartphone camera at the remote location. View the camera stream of your remote client’s smartphone or smart glass and instruct them right from your desk by viewing the live high-definition video. AR annotations allow you and your customer to add extra virtual information to the live camera stream. You can use other annotation tools to draw and write on the screen. Interact with your customer through VoIP and text chat to provide better remote assistance. Capture a snapshot of the incoming camera stream to document specific events during the session, or to analyze an issue further. Freeze the incoming camera stream to explore, analyze, and discuss technical details of a particular scenario in greater depth.Starting Price: $15 per month -
8
SightCall
SightCall
At SightCall, we believe the more you see, the better you serve. By bridging the gap between the digital and physical worlds, SightCall ensures instant, tailored, and connected engagement so you can deliver remarkable customer experiences every time. Extend the power of your best people with technology that will transform service from a cost center to a strategic differentiator and driver of growth. Trust a platform built on a secure global network that works when and where you need it. Guarantee end-to-end system visibility with effortless integration across your digital ecosystem. -
9
TeamViewer Frontline
TeamViewer
TeamViewer Frontline equips workers with industrial AR solutions for a faster, more straightforward workflow: It shows exactly what to do next, connects your employees with the information they need — from picking products and assembling parts to inspecting equipment and getting help from an expert. Frontline uses the power of smart glasses and mobile devices to help your on-site staff work efficiently: With our solutions, your workforce can visualize data, receive step-by-step instructions, solve specific issues, or get help from an expert, all while keeping their hands free. Frontline is about connecting your workforce with the information and expertise they need to do their job right. -
10
RemoteVS
RemoteVS
RemoteVS is an online sales service that leverages co-browsing technology to enhance customer interactions by allowing support agents to simultaneously navigate web pages with customers, facilitating real-time assistance and contract signing. The process is straightforward, customers access the service through their browser without the need for downloads, connect instantly with a support agent who initiates the remote session, and receive visual guidance through video, screen sharing, file sharing, or co-browsing. Key features include on-screen tools such as pointers and drawing utilities for annotations, file and image sharing capabilities supporting formats like PNG, JPEG, JPG, and PDF, a barcode reader for instant product information verification, automatic session recording with administrative review, and LiveView for real-time monitoring of support agents' activities and customer service statistics. -
11
GIBots KYC Suite
GIBots
In a welcome move, the RBI has recently permitted using Video KYC as a means of remote customer verification in the banking and financial services sector. GiBots KYC SUITE is an AI driven end to end KYC solution in less than 2 minutes for Customer Identification Process. Future focused BFSI and Fintech companies can take benefit if this Video and Self KYC process. This involves Live photo capturing of Customer on Video and validating documents and proof of possession of documents for Verifying Identification Information. Applicant data and face would be verified and immediately recognized and flagged off. Customer will now be able record their own verification process from any remote location through our app and then it will be forwarded to officials for further verification. During Online KYC process customers are required to display their Pan Card to camera so the Information would be captured and gathered for identity verification. -
12
ServiceMax Zinc
PTC
ServiceMax Zinc is a powerful communication and collaboration platform designed to streamline and enhance the efficiency of field service teams. Integrated with existing ServiceMax tools, Zinc connects service workers, back-office teams, and experts to ensure seamless information sharing and real-time support. Features like live video calls, intelligent bots for task routing, and secure messaging enable rapid issue resolution. Zinc also offers tools for broadcasting updates, annotating videos for troubleshooting, and tracking team interactions, ultimately reducing downtime, improving first-time fix rates, and boosting customer satisfaction. -
13
Apizee
Apizee
Apizee provides a remote visual support solution designed to enhance customer service and operational efficiency through live video interactions. The platform allows businesses to solve customer issues in real-time by leveraging video calls, ensuring quicker and more accurate resolutions without the need for on-site visits. Apizee's features cater to industries like insurance, retail, healthcare, and field service, helping companies reduce travel, speed up diagnostics, and improve overall customer satisfaction. With its secure and user-friendly tools, Apizee also integrates seamlessly into telehealth and customer support workflows, making it easier for businesses to stay connected with their customers.Starting Price: $11 per user per month -
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Streem
Streem
Elevate your customer's experience and put them first at every step with Streem's AR-powered remote video and support platform. Streem's AR-powered video incorporates into any channel strategy and amplifies your teams' ability to deliver customer-first experiences by seeing a space and capturing the right information the first time. Experts can launch a live remote video session on any channel only when seeing the space is necessary. AR-powered remote video is the most effective channel when customers need to show a product or space. Data sharing breaks down silos between teams and customers securely, consistently, and reliably. Streem offers the easiest AR-powered live video experience in the market, allowing experts and customers to focus on the conversation and not on the technology. Our team of Computer Vision and AI leaders are redefining the mobile camera into the future intelligent camera. -
15
Avatour
Avatour
Avatour is the 360° video communication platform enabling teams to collaborate on-site, virtually. 360° video offers a comprehensive and immersive view of a space, surpassing traditional video conferencing. Remote participants in Avatour meetings can freely explore the 360° panoramic view, for an enhanced understanding of the site or location. The Avatour platform enables you to stream a live 360° video feed directly into the meeting, facilitating real-time collaboration with the people on site. Avatour also allows for the easy sharing of pre-recorded 360° content with remote teams and stakeholders, without the need for live 360° video. Avatour users can access pre-recorded videos and other assets at their own convenience, in the main console. Conduct live remote inspections with better visibility. Remote inspectors can look around freely in 360° while interacting with on-site personnel in real-time.Starting Price: $149 per month -
16
SmileID
Electronic Identification
SmileID is the new standard for face biometrics. Face biometrics solution where identity is verified remotely. SmileID is compliant with KYC/AML stringent regulations. SmileID unique UX works on any channel from a mobile, desktop, tablet or digital platfotms at branch offices. Enjoy an omnichannel experience. Our API toolkit helps you improve your omnichannel customer experience in all your operations, no matter the industry. Our Video IDentification, Advanced and Qualified Electronic Signature, and Facial Biometric Authentication services are transforming the way in which companies and customers interact. Current eKYC solutions, powered by Artificial Intelligence and Machine Learning allow businesses in any sector, such as banking, insurance, financial and investment services, to be digitally transformed, reduce digital customer onboarding costs and grow by offering a unique user experience. -
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Help Lightning
Help Lightning
Help Lightning is a B2B software as a service (SaaS) company specializing in remote visual assistance. We provide next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. Our cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.Starting Price: $75,000 per year -
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AIVITEX
AIVITEX
AIVITEX is a digital service and remote support tool designed to help companies offer their services online, reaching customers globally. It allows businesses to optimize employee utilization by providing digital services and remote support without the need for physical presence, thereby eliminating long trips and promoting efficient time use. This approach not only enhances sustainability by reducing energy consumption but also enables companies to stay competitive in a market where customers demand fast and digital services. AIVITEX offers a comprehensive suite of features essential for remote digital services and checks. Users can create digital sessions for each action, utilizing live video communications, documentation, photo captures, forms, checklists, and product presentations within a single session, all of which are archived for future reference. The live video functionality enables real-time interaction with customers, allowing for on-site condition assessments. -
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Revcord IQ3
Revcord IQ3
The Revcord IQ3 enterprise solution is a multimedia logging platform that works as a stand-alone reporting system and can easily integrate with your existing Enterprise Resource Planning (ERP) system. IQ3 is a highly configurable end-user tool that incorporates, organizes, and compiles all workflow processes into one report, including checklists, pictures, videos, and related supplementary documents. IQ3 offers locally recorded video inspections, investigations, and interviews utilizing an Android or iOS mobile application. IQ3 can also virtualize the Inspector, conducting a remote video inspection or RVI, capturing video from the end-user’s mobile device securely and without needing to install a mobile application. Most recently, IQ3 has gained the ability to utilize Augmented Reality (AR) measurement tools, creating a whole new avenue for our customers to more efficiently put IQ3 to use in their processes. -
20
IrisCX
IrisCX
IrisCX is an enterprise-level video platform that transforms how home product and service companies engage with customers during product selection, setup, and support phases. By enabling seamless, app-free video interactions, IrisCX allows customers to connect with experts through a simple click, facilitating real-time guidance and support. IrisCX's AI-driven features, such as VisualBot and VisualGuide, streamline the customer experience by allowing users to visually and verbally describe issues, resulting in accurate defect summaries without the need for extensive typing. IrisCX also offers automated delivery of these summaries to service teams via integrations with tools like Zapier and webhooks, ensuring swift and organized responses. For home builders, IrisCX enhances customer relationships by providing virtual walkthroughs during construction and efficient post-possession warranty services, reducing the need for on-site visits and increasing first-call resolution rates. -
21
CloudVisit
Aurora Software Technology
CloudVisit software works with all major operating systems, browsers and mobile devices. The inspection software created by CloudVisit enhances the process of several types of commercial or consumer inspections with paperless digital checklists, cloud-based visual data collection, inspection report generation, and robust appointment creation features. CloudVisit remote inspection software allows onsite technicians to connect with remote experts through a real-time peer-to-peer video collaboration experience. During a live remote video session an inspector or expert uses a computer with internet access and the technician uses a CloudVisit mobile app with a broadband or WiFi connection. High-demand experts and engineers review a shared live video feed and capture every detail of the project rendered by technicians with GPS-tracked images, uploaded files and photos, screen captures and annotations, as well as audio and video recordings with timecodes. -
22
Librestream
Librestream Technologies
Librestream offers innovative industrial digital assistant solutions that leverage AI to improve workforce productivity and operational efficiency. Their platform, including the Onsight NOW and Remote Expert tools, enables businesses to provide real-time remote assistance, work instructions, and visual support to field service teams. This reduces downtime and improves first-time fix rates by connecting workers with experts instantly via secure video calls. With a focus on preserving organizational knowledge and enabling seamless collaboration, Librestream helps industries like manufacturing, oil and gas, and aerospace optimize maintenance, training, and troubleshooting processes in real-time. -
23
Hostcomm
Hostcomm
Hostcomm is a hybrid intelligence customer service platform that combines AI and human agents to deliver efficient, personalized support. It automates routine interactions while maintaining quality, helping businesses reduce costs and expand their reach globally. The platform features multi-modal AI agents and remote visual assistance, enabling instant problem resolution without travel. Hostcomm’s WebRTC client offers secure, app-free voice, video, and chat across any device. Its advanced AI remembers customer preferences and past interactions to create natural, hyper-personalized conversations. With easy integration through modern APIs, Hostcomm helps companies scale faster and improve customer experience.Starting Price: £45/month -
24
Matroid
Matroid
Trusted for mission-critical applications, no coding required. Detect any visual defects with any camera and in any spectrum. Matroid's computer vision software enables reliable safety-critical inspection with digital traceability. Matroid automatically validates that human operators follow standard operating procedures. Matroid continuously monitors and verifies manual operations to capture various timestamps, cycle counts, and cycle times. Matroid allows for user-defined real-time alerts, video analytics, playback, and more. Capture actionable insights for continuous improvement. Implement cutting-edge technology for detecting unsafe conditions, get real-time notifications, and report safety instances with video playback. Matroid continuously monitors and verifies all tasks completed at gates to provide real-time operational insights with video analytics to implement continuous improvement initiatives for ground operations. -
25
Lynq by Agent IQ
Agent IQ
Agent IQ’s Lynq is an AI-powered relationship banking platform that helps financial institutions grow by deepening relationships beyond the branch. Lynq combines instant AI self-service with easy access to a dedicated banker, so account holders get fast answers and human help in one place. Features include asynchronous messaging, video chat, voice calling, co-browsing, and file exchange. AI assists staff with suggested replies, auto tagging, translation, and conversation summaries. Teams orchestrate outreach with role based routing, queues, SMS and push notifications, and proactive alerts. Leaders get analytics on topics, sentiment, and resolution times. Lynq integrates with digital banking providers and CRMs through APIs and webhooks. Security includes SOC 2, single tenant US hosting, and encryption in transit and at rest. Institutions tailor experiences for segments, branches, and lines of business. -
26
SiteCapture
SiteCapture
SiteCapture is a field operations platform with mobile and web applications that standardize and streamlines how teams collect, organize, manage, and report job site data, high-resolution photos, and videos for solar, property management, and construction projects, helping eliminate documentation errors, reduce repeat site visits, and accelerate project timelines with a single unified system. It provides customizable smart forms and templates for inspections, surveys, and data capture directly in the field, where photos and entries are automatically tagged with GPS, timestamps, and device metadata and synchronized in real time with the cloud so office teams can review, approve, and act without delay; robust photo and video management tools let users sort, flag, annotate, and verify visual media from any job, making it easy to maintain full history and context for every site visit.Starting Price: $110 per month -
27
AR Genie
AR Genie
AR Genie is a prominent provider of B2B Service Support, offering an inventive software solution that completely transforms the way technical problems are resolved. Our state-of-the-art software integrates augmented reality (AR), artificial intelligence (AI), and video assistance to deliver unmatched training and remote support. With AR Genie, you can effectively resolve intricate technical issues, provide remote assistance, and empower both customers and technicians through an engaging and interactive encounter. Benefits: - Cost and Time Savings - Improved Efficiency and Productivity - Reduced Training Time - Safety and Risk Mitigation - Enhanced Customer Experience - Data Collection and Analysis -
28
Virtual Assist
Codafication
Suitable for insurance companies, facilities maintenance or property managers, Virtual Assist is a safe, reliable and secure way for people and businesses to share their stories instantly via video. Connecting through Virtual Assist is fast, professional and easy; just send an SMS. Our PDF generator organises your notes and images into an easy to read report. Just add your logo and customise the fields to suit your business needs. Our geo-locating technology gives you a visual of where your customer is in real-time. All video, images, and phone calls are recorded and kept in a secure central location with immediate playback at any time. -
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Viewabo
Viewabo
Built for operational efficiency. Designed for team collaboration. Viewabo makes technical support easier and faster by making a phone camera become your eyes. Connect to customers simply via an SMS link. Customers click on the link to share their smartphone camera so you can solve their issues as if you were there. Why tell customers how to fix their issues when you can show them instead? Annotate on-screen during live video sessions to show them what to do. Freeze-frame the customer’s video at any time to get a clearer view and see more details, making it easier to collaborate toward a resolution. Save time by sharing how you support. Just a click away to share recordings to collaborate with other teams to reach your goals more efficiently. Viewabo remote visual support transforms frustrating customer experiences into easier diagnosis and faster resolutions with visual cues, making everyone’s lives easier than with traditional support methods.Starting Price: $20 per month -
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Signzy
Signzy
At Signzy, we’re solving for lasting first impressions and seamless new beginnings :) We offer digital onboarding, identity verification, and monitoring solutions across 180+ countries through our no-code platform and APIs. Signzy helps you build trust without hassle—our APIs can be easily added to any workflow with simple widgets and help you with KYC, KYB, AML, fraud checks, bank account verification, and age verification. We work with over 10 fortune 30 companies, all the largest banks in India, a Top 3 acquiring Bank in the US, and have a strong global partnership with Mastercard and Microsoft. The best part? Our customers have seen some delightful results: -4x Applicant growth -99% Reduced fraud -80% Cost reduction -60% Less customer drop-offs Signzy has helped businesses like Stripe, HDFC, PayPal, and AmazonPay be more secure and globally compliant. -
31
Visual Assistance
OptimaTech Limited
Visual Assistance is a remote customer support and field service software that enables real-time video collaboration and screen sharing. Users can quickly invite customers to sessions via SMS or email. Live camera streaming from mobile devices helps agents visually troubleshoot issues. Voice chat allows natural conversations to speed up resolutions. Annotation tools let both parties highlight details on shared images. A dashboard provides insights into usage to optimize resources. Key benefits are quick session initiation, an intuitive interface, strong security, faster issue resolution, and reduced onsite visits. Use cases include remote technical support, installation guidance, inspections, training, and more.Starting Price: $50/month/5 users -
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AutomationEdge
AutomationEdge Technologies
AutomationEdge is the preferred IT Automation and Robotic Process Automation (RPA) solution provider. AutomationEdge help organizations automate their mundane, repetitive, rule-based tasks across verticals. AutomationEdge has delivered its innovative solution to large multinationals globally like American Express, Capita, Coty, ICICI Lombard, HDFC Life, Smart Dubai Government, Mashreq Bank and Genpact to name a few. It is a unified platform that helps in the automated resolution of IT tickets like password reset user creation and also automates various business processes in the front office, middle office, and back office. AutomationEdge is listed in multiple marketplaces like Salesforce AppExchange, ServiceNow Store, BMC Marketplace, and Cherwell mApp Exchange. -
33
Veri5 V-CIP
Veri5Digital
An AI-driven Customer Identification process that was incepted after RBI approved VCIP. You can now speed-up customer on-boarding by automating document collection and face match. Enterprises can now do KYC verification across India. Complete VCIP process in less than one minute by digitizing document collection and AI face authentication. Accurately extract details from ID cards using smart integration with supported government databases. Authenticate identity details by matching photo on ID document with live video with the agent. Ensure person is present through liveness check. Record declaration and terms & conditions (T&C) acceptance for non repudiation check. We offer in person verification over and above the AI algorithmic verification where final KYC approval is done by your agent. Integrate your existing customer applications, be it mobile or web, using APIs and SDKs. -
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XMReality
XMReality
No matter what industry your company is in - XMReality helps you turn physical visits into virtual interactions. Connect remotely, see what the other person sees, and collaborate using powerful in-call tools. XMReality includes a depth of features that provides your onsite workforce access to a remote expert to collaborate and get help and training. Switch between live video paused image or shared pictures and documents to support joint collaboration. Use the guide tools to highlight information and bridge language barriers. You can also access pre-defined, custom-made step-by-step procedures that guide you through a process and point out what needs to be done and documented. Get an automated PDF report at the end of each call - the perfect way to ensure compliant documentation. You can also record the call, take screenshots and add notes.Starting Price: $50 per user per month -
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VuSpex
VuSpex
Whether you perform inspections in a major metropolitan complex, or a rural area with little or no connectivity, our award-winning software ensures that you'll always have the tools you need to get the job done. Perform virtual inspections on any device, integrate with any land management software, and use anywhere, even in areas with no connectivity. Simple and intuitive interface. Easily communicate with contractors in the field. Generate detailed reports, complete with photos and video. Integrate with your land management software, or use without. We integrate with all major land management, construction management, and calendaring systems to fit seamlessly into your existing workflow. We'll integrate your system for you at no extra charge. We're more than just building inspections. Our private sector customers use our software to perform virtual inspections in a variety of fields.Starting Price: $299 per month -
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Plutomen
Plutomen
Seamlessly eliminate paperwork from your factory and empower your workers with “on-the-job” digital guidance in the form of communication, work assistance, and training. Plutomen is your frontline worker’s ally. From simplified visual issue resolution in communication to digitized procedures through work instructions, and efficient training that reduces time and costs, we’ve got everything covered. Connect experts with frontline teams in real-time, gaining visibility into the field using smart glasses. Our solution seamlessly eliminates the distance barrier between your expert and technicians so that they can resolve visual issues faster. Eliminate paper-based processes. Digitize your frontline operational procedures using step-by-step work instructions & SOPs. Let your frontline workers self-assist themselves with training that is enhanced with 3D models, step-by-step instructions, audio, videos, and PDF files. -
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AIRe Link
AIRe Link
AIRe Link is a professional browser-based visual remote support tool developed by Konica Minolta, designed to enhance customer support by enabling remote visual assistance without the need for any app downloads. It allows support teams to see exactly what their customers see, facilitating effective troubleshooting and reducing the necessity for on-site visits. A remote assistant sends an invitation via email or SMS; the customer clicks the link to join the session instantly through their browser, eliminating the need for any application installation. Once connected, the assistant can view the customer's perspective in real time, providing immediate visual guidance. Customers can access support sessions directly through their browsers, simplifying the connection process. Support teams can see what customers see, enabling accurate problem diagnosis and guidance. The platform supports integration with RealWear smart glasses, allowing technicians to work hands-free. -
38
TrustBankCBS
Trust Group
TrustBankCBS offers complete set of software solutions to BFSI organizations. TrustBankCBS solution suite enables Banks to Deliver on its core strategy, ensure Customer Satisfaction AND achieve Continual Improvement for progress and growth. Check out the developments at TrustBankCBS. Gain expert views and insights on innovations, technology and changing Core Banking landscape. Access TrustBankCBS Solution videos and Brochures for complete overview. TrustBankCBS offers off-the-shelf banking software functionality, on 'Software as a Service’, i.e. bundled solution of Application Software and Hosting Infrastructure on rent, to growing BFSI organizations. The SaaS platform allows the BFSI leverage the end-to-end business functionality in TrustBankCBS, with almost zero Capex Cost, economical Opex cost and assured High Up-time of Core Banking Application. -
39
Asti Video KYC
Asti Infotech
Our comprehensive verification suite for a seamless onboarding process for users and help the companies to grow faster. Our application can help companies by reducing the onboarding process from the current 5-10 days to less than 5 minutes from remote locations immediately, diminish the cost of operations by up to 92% by eliminating field agent travel and documentation costs, conquer the customer drop-offs by 25%, customer initiates the KYC process on the web/ mobile, live video conversation, AI-based assistance to official, ensuring correct documents are submitted & the quality of the Verification process is premium, real-time extraction of details from PAN and matching with official databases, encrypted video conferencing & recording. Custom Geo-location and timestamp are embedded in the video. The location is checked to be within India as per regulation. -
40
LiveBank
LiveBank
LiveBank is a unique, fintech solution that helps financial institutions fill the gap between cost-effective, self-care ebanking and branches that are rich in advice and effective in terms of conversion rate. An omnichannel platform for instant and secure communication over chat, video, audio and social media, optimizing remote advisory processes. With collaboration, communication, routing, recording and other features, you can design your own remarkable experience and get the most out of omnichannel. This virtual branch lets banks engage with the customer using dynamic offers and real-time, online assistance through Video & Voice Calls, Live Chat, Co-Browsing, Screen-Sharing, Secure File Exchanging, Digital Document Signature, Digital On-boarding (eKYC), Biometrics and many other features. This is the first platform with built-in support for a bank's sales and operational processes, including cross-selling/up-selling through the presentation of personalized offers. -
41
CareAR
CareAR, Inc.
CareAR is an augmented reality (AR) platform that helps businesses improve service experiences. By providing remote visual support and self-guided instructions, CareAR can help resolve issues faster, reduce unnecessary dispatches, and improve customer satisfaction. Benefits: Faster resolutions with remote AR assistance Higher first-time fix rates with visual guidance Reduced dispatches through self-service options Improved knowledge transfer with remote expert access Increased customer satisfaction and loyalty Lower carbon footprint by reducing travel CareAR products: CareAR Assist: Enables real-time collaboration for remote problem-solving. CareAR Instruct: Provides step-by-step instructions for self-service. CareAR Experience: Allows businesses to build interactive AR guides easily. -
42
SnapInspect
SnapInspect International
SnapInspect lets you inspect everything from properties and apartments to vehicles and equipment. Create beautiful reports and send them from your phone or tablet! View your vacancies, maintenance costs, geography-specific, and critical inspection data — issue actions from our interactive dashboard. Create customized messages to be sent out to contractors and tenants for each stage of operations. From required maintenance work to completed inspection notifications, SnapInspect has it covered. Trade your pen and paper inspections in for a mobile inspection solution. Curate comprehensive reports every time by using SnapInspect. No other software offers the report customization levels that SnapInspect does. Created branded reports, custom formatting, side by side comparisons and summarized reports. Leverage the industries most powerful report customization engine.Starting Price: $49 per user per month -
43
Sybrin Apex
Sybrin
The Sybrin Digital Banking Operating System is a highly customizable multi-experience digital banking operating system that can be deployed on top of any core banking system. The Sybrin Digital Branch solution will transform your sites into the digital experience of tomorrow by creating the best possible in-branch customer experience. The Sybrin Account Opening solution empowers banks to speed up their onboarding process by creating an omnichannel experience that is seamless, personable, and exceeds the expectations of the bank’s customers. Sybrin’s Payments Hub is a modern, unified, processing platform used to orchestrate high care, mass, and real-time payments seamlessly. Sybrin Business Banking is designed for corporate and commercial banking institutions driven by innovation, the desire to excel, and a customer-centric focus to achieve differentiated loyalty. The Sybrin Intelligent KYC and AML offering is a complete solution for onboarding customers. -
44
TeamworkAR
CGS
TeamworkAR is an enterprise-ready augmented reality platform designed to enhance workforce interaction, training, and customer experience. It offers real-time AR collaboration tools, including shared workspaces, videoconferencing, remote guidance, and hands-free AI-based voice search, facilitating seamless communication across teams. The platform's feature-rich visualization tools, such as rotate, draw, annotate, and image recognition, create immersive environments with rich real-life visuals. TeamworkAR integrates with service ticket platforms, eLearning courseware, and learning management systems, building a dynamic platform for various enterprise needs. Its analytics capabilities allow users to save AR sessions, track timestamps for compliance, and monitor the usage status of learning materials. The platform also provides expert AR content development for end-to-end solutions without the need for additional agencies or development staff. -
45
TechSee
TechSee
Deploy a unified platform to augment your organization with visual knowledge and automate processes over time. TechSee’s platform creates a single picture of customer issues across the organization, allowing warm transfer between channels and leveraging visual data to deliver AI-powered automation. The platform is proven to support large departments and tens of thousands of reps, with the ability to support more agents, technicians and end users in new geographic locations, without impacting availability or performance. The platform leverages visual data to automate processes using Computer Vision AI, including real-time decision support for agents and self- service for customers. A full record of the visual session history of each customer provides the organization with the context of each contact. This information can also be leveraged for internal collaboration, aligned with privacy policy.Starting Price: $29.99/month/user -
46
ScoutWorks
ScoutWorks
ScoutWorks is a next-generation service platform that enables users to access, manage, and track a wide array of solutions, ranging from field inspections to AI-driven claims processing. The platform offers over 30 different types of services, including field inspections and appraisals for auto services, heavy equipment, specialty services, and property services. It also provides photo inspections through tools like Scout and Scout Snap, virtual inspections and appraisals, underwriter inspections, and on-demand desk adjusters for tasks such as desk reviews, subrogation reviews, and claim analysis. ScoutWorks integrates technology solutions with a nationwide professional workforce, delivering services across all 50 states and Canada. With over 20 years of operational experience, the platform emphasizes transparency, accountability, and consistency in claim management and outsourcing solutions. -
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Libertify
Libertify
Libertify transforms documents into interactive video experiences powered by AI. Upload any PDF, report, or presentation and get an engaging video that explains itself. Trusted by Fortune 500 companies, global banks, and leading enterprises worldwide. **Key Features:** - Transform any document into interactive video - AI-powered content understanding and narration - Enterprise-grade security and compliance - Free tier available, paid plans for enterprises **Awards:** - Hong Kong FinTech 2023 & 2024 - Google AI Accelerator 2024 - BNP Paribas Best FinTech 2024 - Allianz Accelerator Founded in 2022, headquartered in Paris, France.Starting Price: $0 -
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IDfy
IDfy
We improve your customer service while keeping your business safe. We ensure you have the right customers and that they are onboarded in the fastest way possible. Our Tech-driven processes run by verification professionals deliver a smooth employee verification service in industry’s fastest turnaround times. We provide comprehensive education, employment, address, court records, and police record checks with multiple quality checks for verifiable and authentic results. We help you rapidly scale your delivery and service operations while keeping your business safe from fraud. We ensure your service partners are comprehensively verified and onboarded in the shortest time possible. Our enterprise-grade Video KYC solution helps you onboard customer remotely and instantly while staying safe from fraud and regulatory non-compliance. Our solution is built for scale, comes with highest-grade security features, and has in-built ID checks, face solutions, and location capture features. -
49
Plotto
Plotto
You can get the full picture with Plotto, the online video research solution with survey and storytelling tools. Plotto is the one-stop-shop for creating, collecting, analyzing and editing video survey responses. With Plotto, your respondents can tell their story in their own words via a self-recorded testimonial video; face-to-face, close-up, authentic and truthful. You get the whole story with all the subtleties; communicated in their own words in their own way. You understand their smiles, their hesitations, their unhappiness. You can uncover the truth. No need to download anything as Plotto is totally browser-based and works across mobile, tablet and desktop. Enhance understanding of what is said with how it is said. Tools include transcription, keyword trend analysis, sentiment analysis, facial emotion analysis and graphical data filter tools. Easily create showreels to share the stories and all content is yours to own.Starting Price: $120 one-time payment -
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RichCall
Aurus
RichCall helps you sell and support remotely providing your customers with a one-touch live support option. Integrated into your website, moile app or kiosk, RichCall allows customers to establish a fully interactive, video-enabled session with a remote expert —this includes co-browsing, app sharing and other web-collaboration tools. The typical use cases for RichCall are: Click-to-call, click-to-video and co-browsing for your customers: - click-to-call with co-browsing for customer support - start a co-browsing session on the fly Mobile camera sharing for sales and support: - video sales – an agent shows a product through the shared mobile camera - customer support – a customer shares his mobile camera to show a malfunctioning device Video and collaboration for kiosks: - remote expert help with HD video, scanner and printer - live video-assistance option for your existing self-service and support kiosksStarting Price: $192 / month
