Alternatives to Verizon Knowledge Assist
Compare Verizon Knowledge Assist alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Verizon Knowledge Assist in 2026. Compare features, ratings, user reviews, pricing, and more from Verizon Knowledge Assist competitors and alternatives in order to make an informed decision for your business.
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Zendesk
Zendesk
Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. -
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IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.Starting Price: $140 per month
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Guru
Guru
Guru is the AI Source of Truth for your company. It’s an AI knowledge platform that connects everything your teams know—across chats, docs, and apps—into one trusted layer that delivers cited, permission-aware answers everywhere you work. Guru automatically connects to tools like Slack, Teams, Google Drive, Confluence, Salesforce, Zendesk, and more, so employees and AI assistants can access verified knowledge directly in their workflow. Every answer shows where it came from, inherits existing permissions, and stays accurate automatically through built-in verification and expert updates. By connecting knowledge, making it accessible everywhere, and keeping it trustworthy automatically, Guru eliminates manual searches and ensures everyone—human or AI—works from the same truth.Starting Price: $25 -
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Document360
Kovai
Document360 is an AI-powered Knowledge base platform designed to streamline knowledge management in organizations. It helps teams create, manage, and publish content effortlessly, ensuring clarity and accessibility for users. Use Cases Knowledge Base for Customers and Teams: Offer a seamless self-service experience with AI search, auto-tagging, and analytics to boost productivity and reduce support queries. IT Documentation (Including API Docs) Simplify technical documentation with markdown support, version control, and API-friendly features like code embedding and AI-driven insights. Standard Operating Procedures (SOPs) Maintain consistent workflows with centralized SOPs, AI content suggestions, and easy updates for team alignment. User Manuals Deliver user-friendly manuals with customization, localization, and AI tools for faster, polished content.Starting Price: contact us -
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KMS Lighthouse
KMS Lighthouse
Whether you’re in financial services, healthcare, insurance, banking or any other industry where your employees need access to information at their fingertips, knowledge management is a crucial component in the success of this experience. KMS Lighthouse is the next-generation knowledge management solution used by brands globally. Our cutting-edge solution: ✅ Can cut employee training times by up to 50%. ✅ Increases productivity ✅ Reduces costs ✅ Reduce error rates ✅ Increase First Call Resolution (FCR) by up to 40% ✅ Easily integrates with your preferred tools, allowing you to increase productivity across all channels and departments. ✅ Is trusted by some of the biggest brands in the world. When your agents need information in real-time, our software is responsive which means an enhanced customer experience. -
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livepro
livepro
livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%. Improved Staff Engagement and Induction-Training Periods cut by 50% or more. Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data. -
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Bloomfire
Bloomfire
Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge engagement platform gives people one centralized, searchable place to engage with shared knowledge and grow their organization's collective intelligence.Starting Price: $25/user/month -
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ClearMash
ClearMash
Knowledge items, call scripts, products catalog, tasks and any other information needed by the agent is the heart of any contact center. Agents need to be informed with up-to-date, relevant, and effective information to answer any question or issue by the customer. Optimize your customer interaction with ClearMash’s knowledge administration and get the best out of your agents. Give your agents the best search engine for contact centers. ClearMash’s search can find anything, in ClearMash’s knowledge administration and outside (like file servers, websites, emails and etc.) and do it fast. Allowing your agents to give better answers and improve your customer satisfaction. In real-time agents don’t have time to consult knowledge administration every call. To reduce the knowledge administration you train your agents, but with training, you count on the memory of the agents and this is also not optimal. No need to count on memory and no need to leave the operational systems to search. -
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eGain Knowledge+AI
eGain
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers. Intelligent knowledge management systems for customer service are leveraging Artificial Intelligence (AI) to find answers to customer questions, guide processes, and help in decision-making. This is a win-win-win — for the customer, the agent, and the business. The customer service knowledge software unifies in it many knowledge management tools, like content management (CMS), search, artificial intelligence, workflow management, knowledge analytics, and others. Using the right knowledge management software ensures you have the right tools to serve the right answers to customers in their time of need. -
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Synthetix
Synthetix
Conversational Customer Engagement powered by AI. Automated and agent-assisted CX channels. Self-service has proven to help deflect customer contact by up to 50%, increase engagement and raise customer satisfaction. Intuitive AI-powered FAQ self-service software from Synthetix offers a fast, relevant and convenient way to help your customers find answers and navigate your FAQ content by typing naturally worded questions, without taking up precious resources from your customer care team. The new paradigm in customer engagement, a Synthetix FAQ Chatbot, or Virtual Agent, can generate new revenues as well as resolve customer queries. Our AI-powered chatbot technology doesn't wait until your customers want to contact you – it offers help and assistance from the moment they interact with your brand, qualifying them based on their needs, working with your CRM to personalise their experience, creating leads and tactically escalating them to the most appropriate contact channel. -
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Sprinklr Service
Sprinklr
Sprinklr Service is an enterprise-grade customer service and contact center platform built on a unified customer experience management architecture that consolidates customer interactions across 30+ channels, including social, messaging, live chat, email, voice, and communities, into a single agent desktop with omnichannel routing, case management, and real-time context so agents can deliver consistent, seamless support. It combines AI-powered agent assist, intent-aware routing, conversational IVR, self-service knowledge bases and bots, and supervisor and analytics dashboards to increase agent productivity, improve first-contact resolution, and drive higher customer satisfaction by unifying conversations, insights, and workflows. Sprinklr’s customer self-service features guide customers through automated FAQs and AI chatbots to reduce agent workload, while integrated analytics and reporting provide 360° visibility into agent performance. -
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USU Knowledge Management
USU Software
USU Knowledge Management is the leading knowledge management platform for contact centers. We help your customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service. Dealing with the sheer volume of information is harder than actually finding it. How can so many answers be at our fingertips except when we contact customer service? Our goal is to make customer service as simple as a Google search. -
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Knowmax
Knowmax
An AI knowledge management platform created by CX experts with 10+ years of experience in omnichannel customer service. Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system. Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact. Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss. Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query. -
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Starmind
Starmind
Meet Starmind: a single platform that connects every employee to your organization’s best-available knowledge — powered by AI and available in real time. Where other solutions just document knowledge or help communication, Starmind goes further. It uses proprietary AI to build a real-time network of knowledge and expertise, so your teams always have access to the most accurate, up-to-date information possible. With one easy platform for on-demand answers, up-to-date knowledge and specialist expertise, your teams are free to focus on the work that matters. By making sense of the data you already have. Starmind’s powerful AI analyzes the millions of data points your teams create every day and uses the results to build a real-time network of your organization’s knowledge. Questions go to the people who can help, meaning quality answers and rapid responses. -
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Shelf
Shelf.io
Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need. MerlinAI actively listens and suggests answers, responses, recommendations and decision tree content to help drill down to the most accurate solution. Remote workers and agents are also free to browse through your company’s entire content library directly in the tools they use most. Shelf modernizes and centralizes the knowledge tech stack, integrating all your sources, then pushing content and answers everywhere your employees work. Companies with distributed workforces are realizing there’s still room for more efficiency. AI-driven Knowledge Management is solving the biggest challenge holding up your people’s progress: finding answers fast so they can move the needle forward.Starting Price: $30/mo -
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Salesforce Agentforce Service
Salesforce
Agentforce Service, formerly Service Cloud, is Salesforce’s AI-powered customer service platform designed to unify humans and AI agents across every touchpoint. It connects contact center, self-service, and field service operations on one trusted CRM platform. AI-driven agents provide real-time insights, next-best actions, and personalized responses to improve service quality. The Service Console offers a unified workspace for case management, collaboration, and automation. Built-in knowledge management ensures accurate, AI-grounded answers for both reps and customers. Incident management tools help teams detect and resolve disruptions proactively. Agentforce Service enables organizations to reduce costs while delivering faster, more personalized customer experiences.Starting Price: $75.00/month/user -
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AgentHub
Vistio
AgentHub’s live on-screen guidance puts the information agents need at their fingertips exactly when they need it, making it easy for any agent to confidently, quickly, and accurately resolve any customer inquiry. AgentHub’s next-best-action guidance removes guesswork and stress from handling calls and significantly reduces training times. It’s so simple, you’ll be able to turn anyone into a top agent in an instant. Sure, Vistio's AgentHub is a software solution, but our first step is to understand your processes and the challenges you’re facing so we can jointly determine your contact center's needs. Making those needs our priority, we draw on decades of contact center experience to configure Vistio to make a significant and immediate impact. The Vistio team makes onboarding easy, handling the entire implementation and maintenance of our solution. We implement AgentHub in a fraction of the time other technology solutions take. -
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Seismic Knowledge
Seismic
Seismic Knowledge is a just-in-time enablement solution that provides teams with faster access to answers, documentation, and assets right within the flow of work and tools they already use. By leveraging Knowledge, users can connect various systems to create one searchable source of truth so reps are confident they have the right information. With Seismic Knowledge, teams can: Knowledge integrates with Seismic and allows reps to access FAQs through Seismic search. It also integrates with Lessonly so users can surface both Seismic content and Lessonly training by directly chatting with the Seismic Slack bot. This allows users to ask the Seismic Slack bot questions privately, or get AI-recommended answers when asking questions in specific channels. Additionally, the Chrome extension provides instant, ongoing access to answers, lessons, and docs – no matter what application they’re working in, like a CRM or email.Starting Price: $59 per month -
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Google Cloud Agent Assist
Google
Deliver AI-powered conversations with human agents using Agent Assist, part of Google Cloud’s Contact Center AI. Recommend ready-to-send responses to customers. Provide answers to customer questions from a centralized knowledge base. Give your agents the ability to handle 28% more conversations, reducing operational costs, decreasing average customer hold time, and improving your ability to handle peak traffic efficiently. Improve customer satisfaction by 10% with consistent, high-quality responses and quicker training by learning from high-performing agents. Reduce abandoned chats with 15% quicker response time using Smart Reply and fast answers to customer inquiries drawn from a central knowledge base. Agent Assist recommends phrases used by high-performing agents to improve the quality and consistency of customer experience. Agents are suggested knowledge base content to solve a customer’s issue, reducing customer wait time and providing more accurate information to customers.Starting Price: $0.06 per session -
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Talisma Knowledgebase
Talisma
Talisma Knowledgebase empowers your customer service staff by providing instant access to critical knowledge at the heart of your operations, reducing operational costs and improving business efficiency and growth. With Talisma Knowledgebase, service and support groups can continually capture, create, and refine knowledge solutions as part of their daily workflow. As solutions are approved and published to the knowledgebase, they become immediately available for shared use across functional areas and multiple channels, including phone, email, chat, and the Web. Users can easily tailor content delivery to different audiences using content rules and branded knowledge article templates. Easily track and report on knowledge articles accessed, categories of knowledge used, questions asked that did not result in a correct answer, customer satisfaction levels, and much more. In addition, detailed information about each knowledgebase visitor’s query is logged in the contact record. -
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KnowledgeBase
LiveChat Software
Smart Knowledge Base to support your customers and agents. Help your LiveChat agents and website visitors at the same time. The Internal Widget makes it easy to access your team’s know-how right in the LiveChat app. The public Help Center provides round-the-clock self-service for your customers on the website. Scale your support with a customized, mobile friendly Help Center where customers can find answers on their own. Our AI will help answer your customers’ questions by suggesting relevant articles to insert into the chat. Click and done. Build a public Help Center in minutes and let customers find answers to common questions, on any device. Connect with LiveChat to provide agents with help resources when they are chatting with customers. Let us suggest you relevant articles based on the customer’s question for faster communication. Fulfill gaps in your content and Improve articles using customer feedback. Google Analytics included.Starting Price: $39 per month -
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Yext
Yext
Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext's Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Learn more at yext.com. -
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eGain Virtual Assistant
eGain
A airtual assistant is a lifelike, conversational chatbot providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. A customer simply chats with the virtual assistant (also called VA, virtual agent, or chatbot), like they would with any human agent. The chat bot not only understands the words but also the intent, thanks to a portfolio of AI technologies that include machine learning and reasoning. eGain’s chatbot provides the frontline support so your customer service staff can concentrate on more complex tasks. The VA acts like a guide, helping customers navigate the website and taking them to the relevant place. The virtual assistant provides answers to any queries, even helping in shopping decisions. At any point, and if the need arises, it can seamlessly escalate to agent-assisted channels like chat. -
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Increase agent efficiency and enable effortless self-service by gathering and sharing relevant and up-to-date knowledge. Streamline support activities and strengthen customer loyalty by delivering the latest product and service information consistently across multiple channels with the SAP Knowledge Central solution by NICE. Convenient self-services through self-service portals, search engines, communities, and other channels. Contextual knowledge support for customer service agents. Built-in reporting to help identify key customer behaviors and search trends. Integration with SAP Service Cloud, enabling fast resolutions. Improve customer satisfaction by providing the right information when and where they need it. Create search-engine optimized content to provide the fastest access to the right information. Increase customer service efficiency by reducing contact volumes. Resolve customer issues faster with intelligent, contextual knowledge management.
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ProProfs Knowledge Base
ProProfs
ProProfs Knowledge Base is a knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams. It is also an effective method for introducing new hires to company procedures during the onboarding process. ProProfs Knowledge Base improves productivity by making it easy for employees and customers to instantly find what they're looking for, whenever and wherever they need it. ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.Starting Price: $6 per user per month -
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RightAnswers
Upland Software
Enterprise knowledge management software for better support. Improves your agent-based and self-service support with AI-powered knowledge management software. Create a knowledge-sharing culture that delivers a better customer experience. Spread the power of knowledge across your organization. Enable every member of your organization with access to a central repository to contribute and retrieve support knowledge. Deliver a meaningful multi-channel user experience. Combine AI-enabled search, user-friendly interfaces, gamification, and federated content across multiple sources to ensure the ultimate customer experience. Drive engagement by keeping your knowledge base complete and up to date by detecting gaps in your knowledge base. Interactive dashboards offer insights into the health of your knowledge base and provide information on knowledge base usage, effectiveness, and adoption. -
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ScreenSteps
Blue Mango Learning Systems
Knowledge base software that reduces employee mistakes, questions, and onboarding time. Interactive, “dummy proof” guides any employee can follow without getting stuck in the middle of a process. Increase QA scores, reduce questions, and decrease training time by building a robust online searchable knowledge base to keep everyone in your call center on the same page. Increase productivity, reduce mistakes, and decrease training time by helping your employees adopt new procedures and handle complex situations without needing additional help. Capture your company’s unique procedures with customizable, step-by-step guides that enhance employee performance. Teams leverage a ScreenSteps knowledge base in three ways to improve employee performance while reducing the amount of training and post-training support. Centralize all of your job aids in one location. Employees can easily find answers to their questions within seconds with a ScreenSteps knowledge base.Starting Price: $57.00/month -
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HelpSite
HelpSite
Hosted knowledge base software to create a public or private knowledge base. Create an awesome support center. Generate a beautiful FAQ & help site in minutes. Your users deserve it. HelpSite gives you… A support site with your FAQs and knowledge base. It's beautiful, mobile-friendly, and searchable so your customers can find answers fast. A smart contact form that auto-suggests articles as someone types their message. Users get their questions answered faster and support agents save time. A super easy-to-use admin interface to create knowledge base articles with ease. Populate your help site with answers to common questions and other helpful information. Our hosted knowledge base software takes care of the rest.Starting Price: $14.99/month -
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FAQ Ally
LOB Labs LLC
FAQ Ally is an AI-powered knowledge platform that turns your business documents, policies, and data into intelligent, conversational AI agents that act as virtual assistants and smart knowledge bases, helping customers, employees, and teams find accurate answers through natural language interaction. It lets you upload files in many formats like PDF, Word, text, CSV, JSON, XML, and HTML, processes them using advanced AI with vector embeddings, pattern recognition, and context learning, and creates a comprehensive searchable knowledge management system. Trained AI agents provide easy access to information via natural conversation and an embeddable chat widget or a RESTful Chat API, allowing deployment on websites or in custom applications. FAQ Ally includes AI-powered document search with vector technology to quickly locate relevant information, supports role-based access control, and maintains secure, encrypted data handling.Starting Price: $9 per month -
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Helpjuice
Helpjuice
Helpjuice is a cutting-edge knowledge base software specifically developed to help businesses centralize all information in a single platform. This web-based solution enables customers to self-serve, solve doubts, and resolve issues without contacting a customer service team. Key features include intelligent instant search, advanced analytics, visual analytics, content library and repository, data management, document tagging and management, and more. -
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Capacity
Capacity
Capacity is the world’s first Work Automation Platform, powered by artificial intelligence, that automates support for your customers and employees. The Capacity AI continuously learns from organizational knowledge and the interactions within your business to automate your helpdesk, processes, and decisions in real time. Key Benefits: Grow revenue with lower costs. Reduce the time and money spent answering repetitive questions with a new kind of helpdesk that enables you to escalate from tier-0 to tier-1 support with ease. Increase employee engagement. Employees are inundated with emails, phone calls, shoulder taps, and tickets. Empower your team with instant access to centralized knowledge, so your support team can focus on strategic goals and tasks that require higher-level thinking. Improve customer satisfaction. Customers have a lot of questions. Give your customers the experience they deserve with instant answers to their FAQs 24/7. -
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Cleverly.ai
Cleverly.ai
Cleverly is your super agent that helps with real-time triage and intelligent automation, manages your knowledge base and provides a friendly customer self-service experience. Intelligently classify, prioritize and route tickets based on customer intents with accurate categorization across 100+ labels. Over 90% accuracy of ticket classification. Classify in one language and leverage classification across 12+ languages. Keep your database of internal procedures, macros and FAQs always up-to-date, complete, and accurate. Identify knowledge gaps and achieve the highest knowledge coverage rates. Reduce manual work with 20% to 60% deflection rates by automating replies for common queries. Increase agent productivity by surfacing the right information at the right time. 20% deflection rate with minimum setup due to the AI and pre-trained models. Seamless integration with your help-desk or CRM. Dynamic forms that collect relevant information upfront. -
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Verint Knowledge Management
Verint
Verint Knowledge Management uses patented artificial intelligence (AI) to create a more automated, natural and effective way to connect people to answers. It’s time for a knowledge management system that: - Understands nuances in how people ask questions: what people mean, not what they type. - Anticipates what people want and predicts what they are about to ask. - Improves through continued use. Learns and clusters knowledge. Makes accessing content more efficient. -
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Mayday
Mayday
With Mayday, your knowledge is centralized, harmonized and intelligently redistributed internally in your contact tools or externally in an intelligent FAQ, where your users need it. The multiplication of tools can seriously hinder knowledge management. Bring all the business knowledge together in a single solution and make Mayday knowledge base the unique source of truth for all your collaborators. Knowledge that is easy to find, even in the middle of customer interaction, because it is delivered directly into the advisor's workspace. AI-enhanced search engine and intelligent content suggestions to increase the speed and quality of your responses. -
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Stonly
Stonly
Guide your customers like you know them, personally. Build interactive guides to lead your customers to activation, issue resolution, and success on their terms. Stonly makes it easy to create, share, and discover knowledge to give your team the resources and answers they need to succeed. Stonly helps you deliver instant, personalized support, where and when it’s needed. Stonly offers a comprehensive suite of onboarding and adoption tools that combine rich user data with users' own real-time actions to guide them on personal paths to success. Interactive guides adapt to every customer, giving them a more effective and enjoyable experience. Our universal widget puts personal guidance in your customers' hands every time they need it, wherever they are. Embed Stonly right into the customer support, data, and knowledge tools you already use.Starting Price: $49 per month -
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Enghouse eKMS
Enghouse Interactive
Today, most customers expect organizations to have a self-service option as part of their customer experience. The key to a positive and highly effective self-service experience is a sound knowledge management system (KMS). Knowledge management ensures the content that is accessible via self-service channels is well-written, well-organized and is the right information, delivered to the right parties, at the right time, across all channels and communication touchpoints. If optimized a knowledge management system can render self-service channels highly effective, expedite time to issue resolution and create a highly rewarding customer experience. Using data analytics, diagnose and address usability, to enhance self-service process flows and improve the customer experience. Deflecting calls from real-time interactions to relevant sources of information reduces transactional support costs from dollars to pennies. -
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Swarmica
Swarmica
Get a complete overview of the whole KCS journey, next available steps, dependencies, and achievements, exploring Swarmica development tree that guides you through all KCS techniques and phases. It's easy for agents to search through the available knowledgebase right from the ticket workspace and if such knowledge is missed to capture it immediately with minimal effort. Attach, and detach the tickets associated with the issue documented in the knowledgebase to observe the product patterns and trends. Define performance evaluators and give them a tool to assess the adherence to KCS process and the quality of created articles. Provide feedback to agents and make their personal goals aligned with the organization's ones. -
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iEngage.ai
Aikon Labs
Discover, Organize, and Provision Enterprise Knowledge On Demand. Use our APIs to connect to existing systems and build a custom solution for collecting, curating, & re-using knowledge from conversations. Use our SDKs & APIs yourself or get a developer to help you build a solution. Contact us to talk about your idea. iEngage.ai powers FreshENGAGE a marketplace app for Freshdesk. See how knowledge from resolved tickets is shared amongst support agents when similar issues recur, saving the agent’s time and ensuring that customers get a great experience. ARIV.AI – we have used the iEngage.ai platform to build a knowledge bot for common collaboration tools like Slack & MS Teams. Take a look at how ariv helps users find answers, stay on top of a deluge of messages, and earn karma points. See what we’ve built on top of iEngage.ai for other use cases. iEngage.ai is a versatile platform that blends seamlessly into your existing technology stack. Talk to us about your use case.Starting Price: $1.99/month/user -
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Oracle Knowledge Management
Oracle
Oracle Knowledge Management provides information in an efficient, consistent way across all channels. The solution, with its superior search capabilities, speeds up issue resolution for call center agents and helps customers find the answers they need to increase customer satisfaction and loyalty. Increase the speed at which you develop information to support your customers and call center agents. Create knowledge articles and other materials with an easy-to-use authority tool and rich media support to quickly deliver the most appropriate answers where needed. Gain efficiencies and scale with easy-to-build, point-and-click custom templates that you can use to create announcements, news, FAQs, guides, and more. Use a broad set of content contributors to build the best possible knowledge repository. Let your subject matter experts view, comment on, and approve updates using a workflow engine that efficiently manages the content creation process. -
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Serviceware Knowledge
SERVICEWARE
Be it working from home or delivering top-level customer service to all of your clients. In this world of rapidly accelerating digital transformation and economic uncertainties, it is more important than ever before to manage your company’s knowledge efficiently and sustainably. A solid knowledge base needs to be accessible anytime, anywhere, and immediately. If your helpdesk is not able to successfully adapt to the development of your company knowledge and ever-changing conditions, you might put the short-term and long-term success of your business at risk. Even outside of worst-case scenarios, higher processing times and low resolution rates during first contact will put you at a significant and avoidable competitive disadvantage. Remote teams and and working from home aggravate the exchange and flow of information in person. -
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Panviva
Upland Software
Support your employees, so they can support your customers. Our omnichannel solution, means your team has access to a unified, user-friendly system to deliver the best customer experience possible. Panviva reduces time on repetitive work, inspires team collaboration and streamlines your organization's knowledge. We centralize all your organization's knowledge in one accessible place, inspiring your team for customer success. So, whether you’re the 1st employee or the 100th, each person has access to the exact same information. Our system allows you to layer, share and collaborate on content without leaving your screen. Your team are armed with all the tools and resources they need to do their job, and are notified when anything is updated. Traditional employee onboarding often meant classroom training and reading outdated paper manuals. With Panviva, your new starters have access to all the information they need without ever needing assistance. -
42
AnswerGPT
AptEdge
Revolutionize customer care with AnswerGPT™, the generative AI Answer Engine powering your customer care team to faster support the resolution, improved CSAT, and lower support costs. Transform your domain enterprise knowledge into dynamic answers. By surfacing contextualized knowledge your team can quickly resolve issues, improve response quality, and keep your customers happy. Automatically deflect common cases, group similar cases, and have your team focus on high-value items. AptEdge integrates with all the apps you use. Knowledge bases, ticketing systems, issue tracking tools, CRMs, code repositories, collaboration tools, and everything else. Whatever you use we have you covered. Give your sales team a competitive edge. Keep your devs focused on writing code. Help your product teams streamline product optimization. Empower your agents to be instant experts. Full visibility into trending issues to get ahead of them before they impact the business. -
43
Zoom Virtual Agent
Zoom Communications
Zoom Virtual Agent is an intelligent conversational AI and chatbot solution that uses natural language processing and machine learning to accurately understand and instantly resolve issues for customers. Zoom Virtual Agent works around the clock on multiple support channels to deliver fast, personalized customer experiences, reduce call volumes and handle times for human agents, and drive significant cost savings for organizations. Zoom Virtual Agent integrates seamlessly with various CRM, chat, and contact center platforms. It shines as part of Zoom Contact Center, our video-optimized CCaaS platform that helps businesses deliver prompt, accurate, and highly personalized customer experiences. Self-Service Experience - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization Self-Service Platform - Branding - Automation - Artificial Intelligence - Integrations Responses - Customization - Control - Route To Human -
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Ozmo
Ozmo
Ozmo is an enterprise-grade omnichannel tech support platform designed to help businesses deliver consistent, accurate, and personalized support for devices, apps, and services across all digital channels. It centralizes a single authoritative source of support answers that stays up-to-date with evolving technology, enabling both self-serve customer support (with interactive tutorials, conversational AI, and real-time updates) and assisted support for contact center agents. It includes virtual devices and app emulators that let support staff interact with digital representations of hardware and software to troubleshoot complex issues without physical devices, and it offers remote video support to resolve problems visually. Ozmo’s Self-Serve solution provides 24/7 access to accurate answers across channels to help customers onboard new technology, explore features, and resolve technical questions independently, reducing support volume and increasing customer satisfaction. -
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Twig
Twig
Twig semantically analyzes your documentation, knowledge bases, and past support tickets. Answering complex customer questions and reducing costs by 30%. AI models are trained on publicly available data. Increase productivity and reduce variance in support quality. Twig is an AI layer that works on top of your existing customer support applications. Twig helps your support agents respond quickly to customers with better responses. We use the latest AI has to offer to make every support agent a superstar. AI scans through all your documentation, knowledge bases, support tickets, etc to provide a recommended response. Citations help you know that the response is accurate and increases trust. AI betters itself by learning from your agents. Improving agent productivity and keeping high-quality CSAT is critical to every CX organization. Brings higher minimum standards on response quality and helps agents notice potential risks in responses. -
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IBM Watson® Speech to Text technology enables fast and accurate speech transcription in multiple languages for a variety of use cases, including but not limited to customer self-service, agent assistance and speech analytics. Get started fast with our advanced machine learning models out-of-the-box or customize them for your use case. Answer common call center queries using a Watson-powered virtual assistant on the phone. Improve call center performance by mining conversation logs to quickly and accurately identify emerging call patterns, customer complaints, sentiment, non-compliant behavior and more. Boost agent productivity and success with real time assistance during calls using AI-powered document and intranet search. As the agent is speaking with a customer, Watson listens in on the conversation, transcribes the audio, searches for relevant content within documentation, and feeds the answer back to the agent within seconds.Starting Price: $0.01 per minute
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EV Self Help
EasyVista
Go beyond the limits of your traditional knowledge base. Easily capture, deliver and measure knowledge like you never have before with EV Self Help, our employee self-service software. Your users will have a more engaging and dynamic way to leverage knowledge to help themselves, the same way they would interact with a human, with the power of natural language processing (NLP) and contextualization. Our employee self-service software has a drag-and-drop design studio that allows for the quick and easy creation of Q&A decision trees. EasyVista Self Help allows you to upload documents and multimedia, such as videos or images, for an engaging experience that enables users to solve problems on their own. The quickstart feature enables subject matter experts to capture existing knowledge documents by automatically transforming formatted Word and Excel documents into guided knowledge procedures and FAQs. -
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Smiddle
Smiddle
Smiddle is a software company specializing in cybersecurity, contact center, and telephony software solutions for Cisco. We are constantly working to create products that will help businesses achieve their goals, developing software to optimize and improve the efficiency of contact centers. We help our clients to improve the level of customer service and the efficiency of their contact centers. Smiddle actively collaborates with Cisco in the field of development, is a member of the Cisco DevNet program as a Solution Partner. Cybersecurity solutions help take your protection to the next level. Our contact center software solutions solve such problems as recording and storing conversations with clients; service quality control; processing messages from clients from popular messengers; organization of large outbound campaigns; creation of client scenarios for interaction with agents; Integration of CRM-system with Cisco Finesse; and many others. -
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Wolfia
Wolfia
Wolfia is an AI-powered knowledge and response platform built to help sales, security, and support teams answer customer questions faster and more accurately. Wolfia centralizes company knowledge by connecting to internal documents, past RFPs, security questionnaires, policies, wikis, and team conversations, then uses AI to generate clear, consistent, and cited answers on demand. Designed for high-stakes workflows like sales cycles, compliance reviews, and customer due diligence, Wolfia reduces repetitive manual work, minimizes errors, and ensures teams always respond with up-to-date, approved information. By turning fragmented knowledge into a single, continuously improving source of truth, Wolfia helps organizations move deals forward faster while maintaining trust, accuracy, and control. -
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LabiKnow
LabiKnow
Let LabiKnow Knowledge base deal with your customers' questions and issues 27/4. Deliver outstanding self service customer support. Knowledge base comes with an easy to use online editor which allows to create interactive content for the end user. Add photos, videos, tutorials, call to action buttons, highlight important parts, add code examples. Cross platform on desktop or mobile device your customers will be able to find answer to their questions, solutions to their issues or contact you via ticket(email). Labiknow help center software make it easy to customize design up to your brand preferences. Helps you reduce number of incoming customer support requests by up to 80%. Why bother answering frequently asked questions, copy and pasting the same information to the chat or ticket when you can let your customers help themselves. No need to setup difficult chatbot sequences. Let users find information by easily enter search keywords or phrases on the help widget.Starting Price: $39 per month
