Alternatives to Verint Quality Bot
Compare Verint Quality Bot alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Verint Quality Bot in 2026. Compare features, ratings, user reviews, pricing, and more from Verint Quality Bot competitors and alternatives in order to make an informed decision for your business.
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QEval
Etech Global Services
QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring. Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts. QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. -
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Eleveo
Eleveo
Global, award winning contact center compliance & workforce optimization solutions. Compliance recording can protect your company from theft, litigation & fines. Sleep well knowing Elevēo has you covered for everything from voice calls to land mobile radios. Remove, or anonymize details from data collected to stay in compliance. Archive datasets based on configurable rules and automatic categorization. Supervise your teams voice interactions with customers in real-time. Detailed audit logging for every system action with simplified extracts for compliance reviews. Your support, sales & back-office business transactions are critical. Protect your interests by recording everything into a single place with automated categorization by type, source, and customer where any interaction can be easily reviewed. We have been recording voice calls for decades. All over the world our solutions are trusted. -
3
Qualityze EQMS Suite
Qualityze
Qualityze is a leading provider of cloud-based Quality Management System (QMS) and Enterprise Quality Management Software (EQMS) solutions built natively on the Salesforce platform. Designed to streamline quality processes, ensure regulatory compliance, and drive operational excellence, Qualityze empowers organizations to manage CAPA, audits, document control, training, change management, risk management, and supplier quality within a unified, scalable ecosystem. Focused exclusively on quality and compliance, Qualityze delivers purpose-built QMS and EQMS solutions without distractions from unrelated custom development. Our platform enables organizations across life sciences, manufacturing, and other regulated industries to simplify compliance with global standards while improving visibility, traceability, and accountability. Qualityze fosters a true culture of quality by making enterprise quality management intuitive, user-friendly, and collaborative.Starting Price: $30/User/Month -
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Verint CX Automation
Verint
Verint CX Automation is an AI-powered customer-experience automation platform that helps contact centers and enterprises automate workflows across multiple customer touchpoints, including website chat, IVR/phone routing, email, social media, and post-interaction follow-ups, in order to elevate customer experience while reducing costs. It uses “bots” and conversational AI to augment human agents, handling routine or repetitive tasks (like answering FAQs, routing calls, summarizing interactions, generating post-call summaries, or managing feedback), thereby freeing up human staff for more complex issues. Its open, modular architecture lets organizations deploy only the capabilities they need, seamlessly integrating with existing contact-center infrastructure or CRM systems without requiring a full overhaul. Verint CX Automation also offers real-time data collection, analytics, and insight generation, enabling companies to monitor customer interactions. -
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Verba Recording System
Verba Technologies
Transform your compliance operations and confidently navigate through financial services and trading regulations. Capture interactions and retrieve recordings quickly, even in unstructured content, to reduce effort, track trends, mitigate liability, and enhance compliance. Organizations have long been recording interactions between their customers and employees for liability protection, compliance, and quality management purposes. While these recordings can contain massive amounts of useful information, extracting actionable intelligence from them quickly can be challenging. Verint Interaction Recording is a single, prepackaged solution that couples call recording with the power of speech processing, helping you realize more value from captured interactions. Verint Cloud offers Interaction Recording to capture, index, archive and retrieve interactions across voice, video, chat, social media, face-to-face and other unified communication platforms.Starting Price: $500 one-time payment -
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Verint EdgeVMS
Verint
Verint EdgeVMS provides scalable, enterprise-class video monitoring, recording, and analytics capabilities specifically designed for banks and credit unions. Verint Op-Center is the video management solution for today’s modern-era financial organization. An advanced enterprise-class video management solution, Op-Center enables organizations to monitor and manage Verint-networked NVRs from a central location in a secure, centralized manner. Verint Guard Center is specially tailored for the real-time, command-and-control environment and allows security personnel to monitor up to 96 live camera views simultaneously. It is a simple and direct replacement for traditional analog matrix solutions, and familiar keypad and joystick controls facilitate transition of any command-and-control center to a networked video environment without additional training of the workforce. Identify security threats in near real-time, mitigate risk, ensure operational compliance, improve fraud investigation. -
7
Observe.AI
Observe.AI
Observe.AI powers end-to-end quality management with the most accurate speech analytics for Contact Centers. With its Voice AI Platform, support teams analyze 100% of voice calls for quality and compliance, automate agent evaluations, and improve coaching. Analyze Calls for 100% compliance and call quality monitoring, so you'll never miss an opportunity or risk. Evaluate Agents with automated agent evaluations, and build trust with accurate data while fixing broken processes. Coach Teams with targeted coaching, know what training programs drive change, and replicate what top supervisors and trainers do best. Observe.AI uses the industry’s most accurate conversation intelligence engine to analyze customer interactions across every channel, giving you visibility into what's happening in your business. We incorporate these insights into evaluation and coaching workflows to improve agent and seller performance at scale—in one seamless platform. -
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Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. The solution helps users to achieve greater channel shift for top 10 services by volume, and a higher percentage of of service requests completed on time. CCaaS Verint® Case Management Professional™ improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with intelligent scripting and case management. Agents can resolve account queries, log requests and more all within a single integrated desktop. Logged requests can then be managed within their required SLAs. This application helps customers to increase in First Contact Resolution (FCR
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9
AI-QMS
Omind
AI-QMS by Omind is an smart call center quality management software to automate QA processes across voice channels. Designed for BPOs and customer service teams, it replaces manual evaluations with real-time with AI-driven interaction scoring, sentiment analysis, and compliance monitoring. Using Natural Language Processing (NLP) and speech analytics, AI-QMS evaluates up to 100% of customer interactions. The platform provides QA reports, detect coaching needs, and maintain consistent service quality. Key Capabilities: Automated QA Scoring Sentiment & Emotion Analysis Compliance Auditing Multi-Channel Evaluation -
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Verint AI Blueprint
Verint
It’s easy to get lost among the buzzwords and trends in the world of AI. That’s why you need a map to guide you. Your enterprise needs to know how automation will best benefit your bottom line, your employees’ productivity, and, of course, the customer experience. With Verint AI Blueprint™, you can determine which conversational AI use cases will provide immediate ROI and generate long-term enterprise business value. Along with Verint’s team of experts, AI Blueprint generates a roadmap for ongoing success and continuous improvement of your automation while also highlighting business opportunities based on your customers’ data. If you don’t know where to start with enterprise-grade chatbots or conversational AI, AI Blueprint gives you the roadmap you need to launch and succeed in the long term. It’s easy to buy into the AI hype, but without proper planning, you risk launching conversational AI initiatives that fail to address your customer’s needs. -
11
AssurX
AssurX
The AssurX platform is a versatile enterprise quality management system (EQMS) and regulatory compliance management platform. AssurX allows enterprises of any size or complexity to create a system that reliably communicates and coordinates quality and compliance information, documentation, and activities across the enterprise. AssurX allows regulated businesses to quickly identify and control risk exposure and avoid quality or noncompliance problems while improving workflow. AssurX QMS software is highly configurable to fit any established or dynamic business requirements. The system creates an electronic workflow of tasks, alerts, escalations, and approvals that can be automated to the desired level, mapping precisely to real-world operations. Begin with just the solutions and functionality you need now, then implement what you like whenever you’re ready. No other system is easier to deploy, configure, and modify. -
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Qualiex
ForLogic
Quality Management Software. Overcome the challenges of Quality in your company with the software rated as the easiest to use. More than 45,000 professionals are already simplifying their management systems. Ask questions about Qualiex via Online Chat. In addition to email and phone, you can chat in real time with ISO 9001 Lead Auditors during our office hours, taking questions quickly and conveniently. Non-Compliance Management. No more feeling lost in the non-conformity process. Forlogic Tracker will eliminate spreadsheets, automate the charges made by email, centralize your information and evolve your NC management. Be more efficient in dealing with non-conformities by managing the main causes. Looking back, we can see that Quality has undergone several transformations. We have already lived through the era of Inspection, the era of Statistical Control and then Total Quality Management.Starting Price: $1500 per month -
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Verint Community
Verint
Verint Community is a community-led social commerce platform that creates business opportunities from customer collaborations. Social commerce platforms help businesses to drive sales through online communities, and Verint Community’s customizable, interoperable, fully-featured platform leads the way for socially-driven e-commerce. Community’s forum features deliver social engagement for your organization by providing you with the right customer insights to make data-driven decisions. An active, open discussion forum facilitates brand trust and leads to organic conversions through shared real-life experiences and interactions. Verint Community is equipped out-of-the-box with the features and functions to support a social commerce environment. Discussion and Q&A forums can be fully-customized visually, as well as utilizing modern, responsive UX for ease-of-use. Acting as a cornerstone of interaction, forums become a place where your business reputation can grow through customer service. -
14
Playvox
Playvox
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. -
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You need a conversational AI solution that can grow and expand your business. With Verint, IVA provides rich, effortless experiences for your customers and employees. Improve every metric, fuel innovation, and differentiate your brand. Provide immediate customer resolution with a human-like touch. Verint IVA is there when and where your customers need you most. Give your employees instant answers and up-to-date information around the clock. Resolve Human Resource (HR) and Information Technology (IT) related queries to optimize workforce productivity and improve employee experiences. Reduce agent workloads and empower your contact center agents with just-in-time support. Help agents find the information they need to deliver positive customer experiences and lower average handle time (AHT). Automate and execute tasks on behalf of the agent. Deliver real-time information and guided resolution. Reduce agent training time. Improve service quality and maximize efficiency.
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Verint Workforce Engagement
Verint
Leapfrog the competition with AI-powered tools built for the future of your workforce. Engage and manage your contact center, back office and branch teams. Today’s workforce includes humans and bots handling multiple complex requests across diverse channels and multiple locations. With Workforce Engagement, you can: Balance employee schedule flexibility with optimal staffing levels Measure and improve the quality and compliance of interactions Gather rich insights about conversations across all engagement channels Provide AI-powered assistance in real-time for optimal outcomes Verint Workforce Engagement is a Customer Engagement Platform with AI and automation at its core providing best of breed capabilities to manage, analyze, and improve customer engagements. A platform that is designed for the hybrid workforce, spans all customer engagement use cases instead of just the contact center, and is built on an open architecture. -
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Verint Digital Feedback
Verint
Verint Digital Feedback empowers you to leverage the Voice of your Customer (VoC) to make smarter and faster business decisions. How? By enabling you to give your customers a voice from within their customer experience (CX), completely on their terms, capturing rich context regarding their feedback, and then applying advanced analytics to take real-time and targeted action. The result: improvements to the consistency and quality of your CX that deliver measurable business impact. Verint Digital Feedback has been a market leader in the CX space for over a decade, trusted by hundreds of the world’s leading companies to turn Voice of Customer into competitive advantage. Behind our iconic [+] feedback tab that empowers your customers to let you know what's on their minds, our enterprise Software-as-a-Service solution provides you the context and the tools you need to take immediate action on what your customers want you to know. -
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OurRecords Compliance Network
OurRecords
OurRecords offers a secure, cloud-based credential and document management solution for businesses in the food, mortgage, and healthcare industries. With OurRecords, companies can take advantage of a centralized platform for storing, managing, and enabling access to verified credentials and records. Top features include supplier/vendor management, workforce prerequisite program, proactive alerts/notifications, document distribution, centralized documentation, and automated reports. Automate the distribution of required organizational and product compliance documents to your customers, auditors, and state regulators. Centralized Location for all your Standard Operating Procedures, Policies, Quality Programs, Certifications, Production Specifications, and other compliance documents. Automated alerts proactively notify suppliers, vendors, contractors, and staff of current and pending non-compliance issues that require attention. -
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Call Coach AI
Icana.AI
CallCoach is an AI-powered coaching and analytics platform designed to improve the performance of sales and customer service teams by analyzing every customer interaction across voice calls, chat, and digital channels. It evaluates not only what is said but how it is said, measuring tone of voice, empathy, pacing, articulation, and communication effectiveness to provide a deeper understanding of conversation quality. It processes 100% of interactions rather than small samples, transforming previously unmonitored conversations into actionable insights that can be used for coaching, compliance, and performance optimization. It delivers near real-time feedback to agents, along with structured reports and ongoing insights for team leaders, enabling continuous improvement and faster skill development. CallCoach also includes simulation capabilities, allowing agents to practice realistic conversations, handle objections, and refine techniques in a safe environment. -
20
Verint Open CCaaS
Verint
Verint Open CCaaS is a next-generation CCaaS platform for today’s consumers. AI-powered and built to deliver business outcomes, now. Increase capacity while simultaneously elevating CX in your contact center. The AI-powered platform drives tangible ROI targeted to your most pressing business challenges. Keep the investments that are still working in your ecosystem, no rip and replace is needed. Traditional CCaaS software is telephony-focused and requires a large workforce to connect each customer to a human resource. By leveraging a team of AI-powered bots, Verint Open CCaaS allows brands to increase capacity while elevating CX. Our next-generation contact center platform was built to increase CX automation across voice and digital channels, delivering AI business outcomes now. Verint Open CCaaS Essentials offers a complete set of digital capabilities for the contact center. Companies can select a mix of digital and voice agents for a blended approach. -
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Verint Speech Analytics
Verint
Speech analytics solution to help businesses extract valuable insights from phone calls. Speech Analytics: lower costs and improve CX. Transcribe and analyze millions of calls to discover customer insights and improve contact center performance in the cloud. Nothing can tell you more about your business than analyzing your customer calls. Call recordings are a gold mine of rich insights about customer satisfaction, customer churn, competitive intelligence, service issues, agent performance and campaign effectiveness. However, the sheer volume of phone calls exceeds the contact center’s ability to manually review and analyze them. Manual review can process only a fraction of calls using unsophisticated analysis, there has to be a better way. Verint Speech Analytics can transcribe and analyze 100 percent of your recorded calls to help surface valuable intelligence. At Verint, we use our unparalleled experience and expertise to continually drive innovation and improve accuracy. -
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BeyondQA
BeyondQA
BeyondQA.ai is an AI-driven quality assurance and speech analytics platform built to help contact centers automate QA, strengthen compliance, and unlock actionable customer insights from 100% of interactions. Traditional QA processes rely on manual sampling, spreadsheets, and reactive coaching. BeyondQA transforms this approach by combining AI, NLP, and speech analytics to automate evaluations, monitor compliance, detect sentiment, and surface operational insights in near real time. What BeyondQA Does QA Automation Speech & Conversation Analytics Compliance Monitoring Coaching & Performance Enablement Business Insights & ReportingStarting Price: $35 -
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EvaluAgent
EvaluAgent
Our Quality Assurance Platform helps Contact Centers like yours to optimize customer, agent and user experience to ultimately thrive. Answer a few simple questions and learn where you are on your journey to Smart Quality, and we'll provide you with personalized recommendations for how to take your QA to the next level. Mitigate risk by unifying customer feedback, performance data and text analytics to quickly identify conversations that require your attention. Integrate and fetch conversations, survey results and performance data into the most connected QA & improvement platform on the market. Auto-score 100% of calls, emails and chat sessions to highlight CX and compliance breaches. Build your own signals and filters to send conversations to your QA team for deep-dive evaluation and root-cause analysis. Generate reports your business will act on. Demonstrate ROI by plotting how your QA efforts increase efficiency, sales and both customer and employee satisfaction. -
24
Aspect Quality
Aspect, an Alvaria Brand
Impact customer satisfaction, improve agent effectiveness and comply with legal requirements and security concerns with an effective way to assess quality of voice and text-based customer interactions. Effective customer engagement requires a strong emphasis on call center agent quality control. By integrating quality monitoring with recording and survey capabilities, you can identify the most appropriate interactions, evaluate agent performance and capture real-time customer feedback to provide insight on both business issues and contact quality. Easily record, playback, stop, start and pause both two-sided voice and desktop interactions. Recording gives insights into the complete customer experience and helps improve agent quality and performance. Robust evaluation tools give insights into the complete customer experience and help improve agent quality and performance. -
25
Level AI
Level AI
Level AI is the leading customer experience intelligence platform that helps enterprises analyze conversations, improve agent performance, and automate customer support across voice and chat. Built for modern CX & contact centers, Level AI combines conversation analytics, automated quality assurance, real-time agent coaching, and AI virtual agents in a unified platform trained on real customer interactions. By analyzing 100% of conversations, Level AI uncovers root causes of customer issues, identifies operational bottlenecks, and surfaces insights that help CX leaders improve service quality and resolution rates. Organizations use Level AI to automate quality monitoring, deploy AI support agents, coach human agents in real time, and turn conversations into actionable insights. The platform integrates with leading contact center systems to help enterprises scale support operations, improve customer satisfaction, and reduce costs through AI-driven automation. -
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Verint Social
Verint
When customers engage with your brand over social media channels, they now expect a response. But not just any response. A response that is timely, solves their issue in-channel and leaves them feeling content. Verint Social enables your brand to deliver social customer service – through personalized conversations, smart automation and actionable insights – across all major platforms. Our intelligent, rules-based routing system and prioritization engine ensure that relevant conversations – based on identity and full conversational context – are distributed to the best individual, team, or bot based on a fully customized workflow to maintain your service SLAs. Verint Social provides the unique ability to seamlessly integrate agent-assisted service and bot-based automation in a single conversation facilitated by smooth bi-directional handoffs with historical context that boost agency efficiency. -
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Verint Engagement Data Hub
Verint
With Verint Engagement Data Hub, your contact center, branches, web & mobile sites, and overall enterprise can transform into an efficient, data-driven organization. All the behavioral data generated over the course of interacting with your customers is engagement data. Transcripts and recordings of interactions between customers and employees, across voice, digital, and social channels. Surveys and feedback from customers on their interaction experiences. Operational data about each interaction such as handle time, hold time, quality score, etc. Engagement data can range from average handle time metrics to your customer’s feedback on the interaction, as well as the sentiment of your customers and employees. This data is critical for your business, but it often exists in disconnected silos. Without a way to connect these silos, the information you need to make real-time, data-driven decisions remains out of reach. -
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AURA is a web based QMS software that helps organizations to effectively monitor and manage your quality compliance activities. We bring you organization-specific quality management system and enable you to streamline your quality process for better risk management and assured compliance. With aura audit management software, you can maintain quality standards specific to different business areas within the enterprise.
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Verint Open Platform
Verint
CX automation is the ability to elevate the customer experience while simultaneously lowering costs. Contact centers realize that hiring more workers and increasing labor expenses is no longer a sustainable solution. To achieve their strategic goals, they need a new approach to increase CX automation in their contact center. Leverage an open platform with data and AI at the core to increase CX automation and deliver AI business outcomes. Verint isn’t just an AI company, we’re an AI outcomes company. Our team of AI-powered bots was designed specifically to increase CX automation for your contact center, driving significant ROI. Verint Da Vinci AI is the “bot factory,” where we combine the best generative AI, commercial, customer-provided, and proprietary AI models to create our bots. Bots continually train in the data hub to become more effective and are embedded directly into business workflows, putting AI at the fingertips of agents. -
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QualityNet
Vistair Systems
QualityNet™ is a comprehensive aviation quality management system and this compliance software and is one part of Vistair's safety and quality management suite. QualityNet™ enables Quality Managers to manage audit schedules, checklists and non-compliances through an intuitive interface. This allows compliance to be transparently demonstrated to regulatory bodies. In combination with Vistair Intelligence, QualityNet™ data can be visualized using powerful and interactive dashboards. With its easy drag-and-drop functionality, Vistair Intelligence allows for easy management reporting and data graphics, giving every level of the organization relevant and up-to-date information. -
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Veeva Vault QMS
Veeva Industries
Ensure quality and GxP compliance with Vault QMS. With built-in best practices and automated workflows, Vault QMS brings all parties – pharma and biotech companies, contract manufacturers, and suppliers – into quality processes for better control and visibility. Easily bring departments, sites, suppliers, contract manufacturers, contract test labs, and other partners into continuous quality improvement processes. Increase operational efficiency with automated workflows and built-in best practices. Improve risk visibility across products and processes with a unified approach to risk management. Improve speed, efficiency, and GxP compliance with a unified suite of quality applications. Readily enable quality management processes with built-in best practices for deviation, internal and external audits, complaints, lab investigations, change control, CAPA, and quality risk management. -
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mySQM Customer Service QA
SQM Group
Our mySQM™ customer service QA software is built for call center agents to provide them with real-time feedback, quality assurance, coaching, and recognition to deliver great CX. mySQM™ customer service QA software empowers, recognizes, and engages agents by providing them real-time feedback, quality assurance, coaching, and recognition to deliver great CX. In addition, real-time, actionable reports (e.g., great CX delivery, service recovery opportunities) are pushed out to agents and managers. Our software captures data from multiple sources and stores it in one fully integrated software platform for managing CX data to deliver great customer service. For example, mySQM™ captures internal data (e.g., ACD, call list, QA) and external data (e.g., web, email, IVR, and phone surveys) for agent dashboard reporting, accountability, coaching, and recognition. -
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QUMAS EQMS
Dassault Systemes
To bring new products to market as quickly as possible in compliance with global regulations, organizations need to standardize and automate their business processes that manage the collection, tracking and analysis of information and the resolution of related issues. QUMAS EQMS (formerly ProcessCompliance) is a cloud-based solution for Enterprise Quality and Process Management that delivers comprehensive integrated regulatory, quality and compliance management capabilities in a validated QMS environment. QUMAS’s data-centric approach allows you to flexibly manage quality content and to access and re-use all quality data, providing comprehensive visibility into Quality. QUMAS’s interactive quality dashboards provide QMS overview across business areas and quality initiatives. Reports are available for export, email and scheduling. QUMAS allows QMS departments to exchange information securely, efficiently and compliantly in the cloud. -
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Daisee
daisee
Daisee builds technology to provide access to deep insight into the behavioural and emotional dynamics of your customers with the most accurate AI-powered, fully-automated AQM available for more impactful coaching, improved commercial outcomes and compliance monitoring. Daisee analyzes and automatically scores 100% of customer interactions using a world-first automated, digital quality scorecard. This automatically surfaces quality assurance issues that require human intervention in the areas of communication, compliance and conduct. Daisee enables you to see far beyond words alone, surfacing the underlying emotion hidden deep within your interactions – what your customers are really saying, thinking, and feeling. Daisee helps organisations create practical business value immediately, with software that is incredibly flexible and easy to deploy across any telephony system. Globally Daisee operates in Australia, New Zealand and the USA.Starting Price: $89/month -
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Xybion QMS
Xybion
Rapidly Transform your Compliance, Quality & Risk Management Systems for Today’s All-Digital, All-Remote World :Predict, Mitigate, Automate and Monitor Compliance in Real-Time. Be Always Compliance Inspection Ready -
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SBS Quality Database
Sunday Business Systems
The SBS Quality Database is a simple, inexpensive, ISO 9001 compliant software program that allows small businesses to efficiency manage the Quality Management System or QMS. The database tracks corrective actions, preventive actions (CAPA), internal audits, safety improvement, supplier corrective actions, continual improvement projects. Compile and analyze Customer Survey results. Identify and minimized risk using the risk management module (FMEA & SWOT analysis) . Document QMS review meetings and results. Document interested parties as part of the Context of the organization. Use the dashboard for a quick view of the overall performance. Cloud based or locally installed options are available. The program is ideal for small businesses striving for ISO 9001:2015, API Q1, AS9100, or TS16949 compliance. Free demo downloads are available from our website so you may try before your buy.Starting Price: $499/one-time -
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Prodigal
Prodigal Technologies
Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes. With decades of industry and data science expertise, Prodigal’s team is ready to work with clients to optimize operations and quality assurance. An intent engine that combines the strengths of artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) powers Prodigal’s core apps: ProAssist, ProNotes, and ProVoice. ProAssist guides agents to say and do the right thing every time. ProNotes auto-writes call notes, creating hours of new capacity and freeing agents to focus on experience. ProVoice analyzes and scores 100% of calls to minimize risk. Scale omnichannel collections with ProAgent, a natural language AI agent purpose-built for consumer finance. -
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Hubicus Quality Monitoring
Hubicus
Management solutions for the quality of customer experience to implement effective action plan. Evaluate your calls, e-mails, chats… Collect satisfaction information throughout the client and employee's journey. Define action plans to be implemented. Evaluating the quality of the customer relationship is, for decision makers and service providers, one of the top priorities. Hubicus provides a global offer of SaaS software, covering 3 complementary approaches: Quality Monitoring Compliance assessments of the process. Feedback Management Multi-channel hot topic polls. Abilities. Knowledge quizzes and management of employee skills. Quality Monitoring Process compliance assessments. Create your own criteria and evaluation grids. Choose the interactions you want to evaluate (telephone, e-mail, chat,...). Evaluate and debrief. Analyze and share. Hubicus Quality Monitoring offers a wide range of advanced features. Unlimited number of criteria.Starting Price: $200 per user, per year -
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Metaware QMS Platform
Metaware
Metaware.nl is a modern, scalable quality management software platform that helps organizations implement, manage and continuously improve their Quality Management System (QMS or GRC). The platform fully supports ISO 9001, ISO 14001, ISO 27001 and other international standards, enabling organizations to demonstrably comply with laws, regulations and certification requirements. Metaware centralizes document control, process management, risk management, incident and complaint management, CAPA, internal audits and management reviews in one secure, cloud-based sovereign solution. With real-time dashboards, workflow automation, role-based access and version control, organizations gain full control over quality, compliance and operational performance. Metaware reduces administrative burden, increases transparency and supports continuous improvement, making it suitable for both SMEs and enterprise-level organizations focused on professional quality assurance and compliance management.Starting Price: €142/month (Bronze) -
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Intryc
Intryc
Intryc is an AI-powered platform designed to automate quality assurance processes for customer support teams. By evaluating 100% of customer interactions in real-time, Intryc enables organizations to enhance support quality without increasing operational costs. The platform offers features such as intelligent sampling, customizable scorecards, dynamic workload distribution, and tailored agent coaching, all aimed at streamlining QA workflows and providing actionable insights. Intryc integrates seamlessly with existing help desks and knowledge bases, allowing for quick implementation and minimal disruption to current operations. Intryc ensures each team member has what they need to drive quality, improve processes, and deliver outstanding customer experiences. Connect your help desk and organization knowledge base seamlessly in under 10 minutes. Custom scorecards based on internal knowledge, ensuring consistent and relevant evaluations. -
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OttoQA
OttoQA
OttoQA is an AI-powered call center quality assurance platform that automates the QA scoring process. It adapts to your existing QA forms and processes, providing 95% accurate AI call scoring without per-seat licensing. OttoQA analyzes calls in under one minute (even 10-15 minute calls), delivers agent coaching insights, sentiment analysis, customer KPI predictions, and detailed call summaries. It supports QA in any language including Spanish, Mandarin, and Hindi. Features include question-level scoring, agent strengths and improvement areas identification, and the unique Redo feature that lets supervisors turn poorly executed calls into training opportunities. Pricing is based on call volume with month-to-month flexibility and no long-term contracts.Starting Price: $805.60/month -
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NexQuality EQMS
NexQuality Technologies
NexQuality EQMS: The Salesforce-powered compliance & quality platform built for modern businesses. Unmatched flexibility, real-time collaboration, & scalability. Drive continuous improvement, reduce risk, & build a culture of quality. Choose NexQuality & future-proof your compliance. Contact us today!Starting Price: $5/month/user -
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QwizPRO
Telonic IQ
QwizPRO simplifies quality management for ISO 9001 and AS9100 compliance, ensuring stress-free audits. Its user-friendly automation minimizes errors, saves time, and streamlines the compliance process. QwizPRO is essential for today’s competitive business environment, enabling quality excellence that’s hassle-free. Monitor and evaluate each supplier consistently, ensuring they align with your stringent quality benchmarks. With real-time analytics and customizable reporting features, the software offers a clear view of supplier performance, highlighting areas of excellence and identifying potential risks. Empower your team with QMS training that is designed to elevate their knowledge from quickly understanding industry standards to mastering complex procedures. QwizPRO allows you to automatically deploy training, monitor learning progress, and identify areas for further development. Leverage QwizPRO for instant access to the right documents for daily tasks.Starting Price: $199 per month -
44
Quality Connect
Montrium
Enterprise Quality Management Software in the cloud for the life sciences. In today’s complex operational environment, technology plays a vital role in ensuring that QA is made aware of the issues as they happen. Gaining insight into the performance of your quality management system and the current state of your operation helps you to be more proactive, which minimizes risk and eliminates costly delays. Montrium has designed its Enterprise Quality Management system (EQMS) to enable life science companies to tackle the quality challenges that they face in content management head-on. All of our SharePoint QMS modules can be used independently or together as a fully integrated quality management system. These modules are available as part of our Montrium Connect Platform and can be deployed on-premise or in the cloud. Perfect for pharmaceutical companies, contract manufacturing organizations, medical device companies. Built to achieve compliance with GMP and GCP requirements. -
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TrackWise
Honeywell International
Honeywell's TrackWise Digital® is a cloud-based Quality Management System (QMS) designed to help organizations efficiently manage quality and compliance processes. Leveraging nearly three decades of industry experience, it offers integrated modules that support various quality management aspects, including document control, training management, and corrective and preventive actions (CAPA). The platform incorporates advanced digital technologies such as artificial intelligence and machine learning to provide actionable, real-time insights, enabling proactive quality management. Its flexible, modular architecture allows for seamless integration with existing enterprise systems, facilitating rapid deployment and scalability. By streamlining quality processes and ensuring compliance with industry standards, TrackWise Digital® empowers organizations to bring products to market faster while minimizing risk.Starting Price: $200 per month -
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TelStrat QM
Serenova
Empower your supervisors, trainers, Quality Assurance teams, and agents to optimize customer interactions. Review live-monitored and recorded calls, and synchronized voice and screen recordings via a user-friendly interface. Automatically analyze interactions for actionable insights. Enhance service quality, determine call-handling effectiveness and confirm agents are adhering to scripts and processes, all with a sophisticated call center quality management software. Easily manage team performance via intuitive interface. Listen, watch, evaluate and score agents, and deliver effective coaching and e-Learning. Provide packaged call content with e-Learning resources to coach agents and improve KPIs with instant, relevant, and regular feedback. Easily, efficiently and quickly perform evaluations. Prepare agents to excel by providingin-depth performance reporting. -
47
QEdge
Sarjen Systems Pvt Ltd
Sarjen’s Quality Management Software brings meaningful digital transformation to how quality is managed across regulated manufacturing environments. More than just a system to store compliance records, it uses AI to turn quality data into actionable insights. AI analyzes trends, spots early signals of deviation, and predicts potential quality risks before they impact products or processes. Automated alerts and intelligent recommendations help teams act faster, reduce manual errors, and strengthen decision-making with context-aware guidance. With machine learning, the system continuously learns from data patterns and improves accuracy over time. By combining robust quality workflows with AI-driven intelligence, the solution enhances product consistency, accelerates investigation cycles, and ensures stronger compliance. It makes quality management smarter, more proactive, and easier for your teams to adopt and trust. -
48
QualityPro by TecWork
TecWork Global Business Solutions Pvt. Ltd.
QualityPro by TecWork is a modern, 𝐞𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞-𝐠𝐫𝐚𝐝𝐞 𝐰𝐞𝐛/𝐜𝐥𝐨𝐮𝐝-𝐛𝐚𝐬𝐞𝐝 𝐐𝐮𝐚𝐥𝐢𝐭𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐒𝐲𝐬𝐭𝐞𝐦 (𝐐𝐌𝐒) designed to help manufacturing , automotive, and regulated organizations strengthen compliance, reduce operational risk, and build a proactive quality culture. Unlike traditional systems that only store documentation, 𝐐𝐮𝐚𝐥𝐢𝐭𝐲𝐏𝐫𝐨 𝐐𝐌𝐒 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 connects quality processes into one intelligent platform—ensuring clarity, accountability, and audit readiness across the entire organization. QualityPro centralizes critical QMS workflows including: ▶ Non-Conformance & Deviation Management ▶ Corrective and Preventive Actions (CAPA) ▶ Complaint Handling & Customer Quality Events ▶ Audit Planning & Execution ▶ Calibration & Equipment Management ▶ Inspection & Quality Control ▶ Document Control ▶ Training Management & Competency Tracking ▶ Risk Management & Continuous Improvement ▶ Change ManagementStarting Price: Contact us for pricing -
49
Klaus
Klaus
High-growth companies use Klaus to improve their customer support quality. - Improved CSAT & efficiency metrics after the first month of usage. - Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. - Actionable metrics to track quality and identify issues as they arise. - 90% time saved compared to doing reviews manually using spreadsheets. Zoom in on details with data insights and zoom out for perspective with data visuals. A quality all-in-one, Klaus is your single source of information for training & improving. -
50
TransMon
TransMon
TransMon is known for delivering innovation in the process of quality monitoring. It enables the management to monitor the performance of the QA team and understand what type of feedback has been shared with the agents. Now you can keep a close eye on the performance of the team with the help of TransMon. It provides the power to analyze and monitor each customer interaction, including calls, emails, and chats, on a single platform, and summarize the reports (according to the scorecards) within a minute. Moreover, it comes with an agent module that empowers the agent to improve performance and skills through the “Do It Yourself” approach. This quality monitoring software also helps in building transparent relationships within the team via an automatic sampling process. All the samples are automatically fetched and assigned to the quality team, and the agents have full flexibility to accept it or get more clarification on the same.
