Audience

Companies in need of a tool to increase CX automation and deliver AI business outcomes

About Verint Open Platform

CX automation is the ability to elevate the customer experience while simultaneously lowering costs. Contact centers realize that hiring more workers and increasing labor expenses is no longer a sustainable solution. To achieve their strategic goals, they need a new approach to increase CX automation in their contact center. Leverage an open platform with data and AI at the core to increase CX automation and deliver AI business outcomes. Verint isn’t just an AI company, we’re an AI outcomes company. Our team of AI-powered bots was designed specifically to increase CX automation for your contact center, driving significant ROI. Verint Da Vinci AI is the “bot factory,” where we combine the best generative AI, commercial, customer-provided, and proprietary AI models to create our bots. Bots continually train in the data hub to become more effective and are embedded directly into business workflows, putting AI at the fingertips of agents.

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Company Information

Verint
Founded: 1994
United States
www.verint.com/verint-customer-engagement-platform/

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Product Details

Platforms Supported
Cloud
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online

Verint Open Platform Frequently Asked Questions

Q: What kinds of users and organization types does Verint Open Platform work with?
Q: What languages does Verint Open Platform support in their product?
Q: What kind of support options does Verint Open Platform offer?
Q: What type of training does Verint Open Platform provide?

Verint Open Platform Product Features

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis