Audience

Companies that need a live chat and customer engagement solution

About Velaro

Collect customer data and connect in real-time with live chat. Command all your online conversations with our live chat, engagement and customer management solutions. Keep track of your visitors first party data, analyze your interactions using reporting, queuing and workflows. Deploy natural language understanding chatbots that will intelligently greet visitors, answer sales questions, triage leads, create tickets, capture custom data, and automate back-end processes such as appointment settings and order status lookup. Allow your customers to directly communicate with you via messaging from wherever they are without having to visit your website. Your customers can use web messaging, WhatsApp, Facebook Messenger, Twitter, and text messaging to reach your agents. Extend your customer reach by enabling immediate or scheduled calls from your website. With dynamic availability settings, agents can take both chats and phone calls from the Velaro console.

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Pricing

Starting Price:
$19.95 per user per month
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 4.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 4.0 / 5
More Reviews Write a Review

Company Information

Velaro
Founded: 2000
United States
www.velaro.com

Videos and Screen Captures

Velaro Screenshot 1
Velaro Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Live Online
Support
Phone Support
24/7 Live Support
Online

Velaro Frequently Asked Questions

Q: What kinds of users and organization types does Velaro work with?
Q: What languages does Velaro support in their product?
Q: What kind of support options does Velaro offer?
Q: What other applications or services does Velaro integrate with?
Q: What type of training does Velaro provide?
Q: Does Velaro offer a free trial?
Q: How much does Velaro cost?

Velaro Product Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Velaro Verified User Reviews

Write a Review
  • A Velaro User
    SMM Manager
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Live Chat Tool"

    Posted 2020-08-19

    Pros: Velaro provides high quality live chat. It also monitors every visitors on our website. Easily integrates with social apps. Provides real-time tracking on our website. Also we can check the history of each and every visitor's. Very intuitive software. Easily integrates with Salesforce, Magento, NetSuite.

    Cons: Easy to install and use. No dislikes as of now.

    Overall: Cloud based software. User friendly interface. Easily customisable features. beginners can also start using the software without any assistant order tutorial videos. Chat invitations are fully automatic. It also helps in tracking conversion and sales.

    Read More...
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