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Audience

Businesses searching for an automated website accessibility solution to achieve compliance with the ADA, WCAG 2.1 & 2.2, and EN 301 549

About UserWay

UserWay is a leader in digital accessibility compliance, committed to empowering the fundamental human right for inclusive digital experiences and usability. Trusted by over 1 million websites across the globe, UserWay’s AI-powered technologies break down barriers hindering digital inclusion, ensuring that every digital interaction is seamless and user-friendly.

UserWay’s team of web accessibility experts combine a deep legal and technical prowess, ensuring compliance with multiple global laws and standards, including WCAG 2.2, ADA, EN 301-549, and Section 508.

In addition to the cutting-edge Accessibility Widget, UserWay's suite of offerings include the Accessibility Scanner that automates violation detection and remediation, and manual Accessibility Audits. Their Accessibility Plugin provides native integration for seamless accessibility enhancement.

Discover why millions of users rely on UserWay’s accessibility solutions for inclusion and compliance.

Pricing

Starting Price:
$49 per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, UserWay offers API access

Ratings/Reviews - 8 User Reviews

Overall 4.8 / 5
ease 4.9 / 5
features 4.6 / 5
design 4.5 / 5
support 4.9 / 5

Company Information

UserWay Inc.
Founded: 2015
United States
userway.org

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
24/7 Live Support
Online

UserWay Frequently Asked Questions

Q: What kinds of users and organization types does UserWay work with?
Q: What languages does UserWay support in their product?
Q: What kind of support options does UserWay offer?
Q: What other applications or services does UserWay integrate with?
Q: Does UserWay have an API?
Q: What type of training does UserWay provide?
Q: Does UserWay offer a free trial?
Q: How much does UserWay cost?
Q: What pricing for support is available for UserWay?
Q: What pricing for training is available for UserWay?

UserWay Product Features

Audit

Alerts / Notifications
Audit Planning
Dashboard
Multi-Year Planning
Risk Assessment
Compliance Management
Exceptions Management
Forms Management
Issue Management
Mobile Access
Workflow Management

Compliance

Audit Management
Version Control
Workflow / Process Automation
Archiving & Retention
Artificial Intelligence (AI)
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback

Web Accessibility Testing

ADA Compliance
Alerts / Notifications
Automated Testing
Mobile Accessibility Testing
Ongoing Accessibility Monitoring
Reporting / Analytics
Visualize Accessibility
WCAG Compliance

UserWay Additional Categories

UserWay Verified User Reviews

Write a Review
  • Chris N.
    Web Services, Director
    Used the software for: Free Trial
    Frequency of Use: Daily
    User Role: Deployment
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Helpful for giving web visitors control of your interface"

    Posted 2025-01-17

    Pros: We found that it was very good at giving our audience the ability to modify the existing visuals on the site. Enlarging text, increasing line height, modifying contrast, were very handy.

    Cons: There not anything that I haven't liked so far. It does the job well.

    Overall: It is a nice set of tools for accessibility and it offers a easy way to let our users modify the site to better fit their needs.

    Read More...
  • Wes W.
    Head of Marketing
    Used the software for: 1-2 Years
    Frequency of Use: Monthly
    User Role: Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Accessibility from 0-60"

    Posted 2024-03-18

    Pros: It is easy to use, has tools to prioritize fixes, and offers tips on how to improve your site as you learn or later when you are advanced. I knew nothing about accessibility when I started, but I learned quickly with UserWay and the solution provided the tools needed to set our initial priorities.

    Cons: I would like another icon for an accessible site, a thumbs up.

    Overall: We started out to mitigate a problem but embraced the solution and were shown how to take things to another level; UserWay was an excellent partner in exposing us to the potential and showing us how to get to where we wanted to be.

    Read More...
  • An UserWay User
    Owner
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Affordable, Reliable and Comparable to the Competitors"

    Edited 2024-03-06

    Pros: UserWay offers the same service at a much lower price.
    The setup is easy and quick, taking less than five minutes.
    The support is friendly and well-informed.
    The features are comparable to those of the competitors.
    There are no hidden fees, just what you need.

    Cons: The only downside I can see is the cost, but they seem to offer the best deal. They have been cooperative and excellent to work with..

    Overall: UserWay is affordable and easy to use for my medium-sized online business. It gives me peace of mind and security!

    Read More...
  • Joe M.
    Ecommerce
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Solid Performance and Easy Compliance"

    Posted 2024-02-29

    Pros: I like the simplicity of UserWay. Very easy to set up and I can sleep at night knowing we are ADA compliant.

    Cons: There is actually nothing to dislike. Like I already mentioned this was very easy to install and is very user friendly.

    Overall: I would suggest UserWay to anyone who is concerned about their website being ADA compliant. We compared other providers and found UserWay to be the best value for the money.

    Read More...
  • Mark P.
    Amdinstrator
    Used the software for: 2+ Years
    Frequency of Use: Monthly
    User Role: Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great Customer Service"

    Posted 2024-01-01

    Pros: Customer Service is fantastic.
    The interface is easy to use.
    Setup was quick and it was easy to deploy.

    Cons: Nothing really to speak of. Cost wise perhaps it could be a little less expensive.

    Overall: It just works...
    There has rarely an issue once setup.
    On the customer side of things, they've given feedback that its very easy to use on their end as well.

    Read More...
  • An UserWay User
    Infra Admin
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Satisfies the need"

    Posted 2023-12-28

    Pros: Excellent support.
    Easy to apply across website.
    Satisfies the compliance need.
    Scans and fixes site issues.

    Cons: Though there are more priced competitors, Still feel the pricing should be a bit less.

    Overall: Good to have. Tried several competitors and settled on UserWay. Have good administration interface, reports.

    Read More...
  • Lauren H.
    Project Manager
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Easy to install, easy to use, fairly priced accessibilty solution. "

    Posted 2023-10-17

    Pros: UserWay is easy to install, easy to use and a great value accessibility solution.

    While other providers cash in on this requirement, UserWay ensure the best possible service at a fair price. There is next to no maintenance once set up, however their live chat support is instant and really helpful if and when needed.

    Cons: Designwise the Widget isn't fully customisable, would like the ability to align the design with our website.

    Overall: We would recommend UserWay AI to anyone. Easy to install, easy to use, fairly priced accessibility solution.

    Read More...
    Reply from UserWay
    Posted 2024-01-16
    Thank you for taking the time to provide your feedback. We would like to address your concern regarding not being able to customize the widget to align it to your website. UserWay’s widget offers several different widget types, widget icons and sizes, the ability to customize the colors to match your branding, and even the ability to create your own custom trigger. If you would like to learn more, we encourage you to reach out to our support team via 24/7 live chat via your UserWay Dashboard at https://manage.userway.org The UserWay team
  • Michael W.
    Founder and Managing Director
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Best web accessibility tool in the market"

    Posted 2023-10-12

    Pros: We love how easy it is to implement this tool into our website. Being able to customise the widget to our brand and site layout is really helpful. It's more than just a front end accessibility widget for our site visitors (which is the best one we've found) the accessibility reports and real time monitoring are excellent. The admin dashboard is really easy to navigate too.

    Cons: There's nothing we don't like but it would be great to have detailed analytics on usage so we can understand more about our site visitors that use the widget.

    Overall: For a business like ours where inclusion and access is at the core of what we do having a tool like UserWay in our belt makes living our values super easy when it comes to web accessibility. This is a tool we use and recommend to our clients.

    Read More...
    Reply from UserWay
    Posted 2024-01-16
    Thank you for your valuable feedback. We would like to let you know that we do have a Usage Statistics add-on to give you detailed analytics of Widget usage. You can learn more here: https://userway.org/tutorials/product-guides/enable-usage-statistics/. Don’t hesitate to reach out to our 24/7 chat support in your UserWay Dashboard, https://manage.userway.org The UserWay team
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