Audience

B2B SaaS Subscription Businesses

About UserIQ

Since 2014, UserIQ has helped businesses realize the full value of customer success by equipping teams with the product intelligence, customer insights, and user engagement tools needed to fight churn, grow the account, and align the entire business around users’ needs. UserIQ empowers CS teams to focus all departments on achieving users’ unique goals. With our platform, customer success becomes a business mindset, not just a function.

Pricing

Free Trial:
Free Trial available.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

UserIQ
Founded: 2014
United States
www.useriq.com

Videos and Screen Captures

UserIQ Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online

UserIQ Frequently Asked Questions

Q: What kinds of users and organization types does UserIQ work with?
Q: What languages does UserIQ support in their product?
Q: What kind of support options does UserIQ offer?
Q: What type of training does UserIQ provide?
Q: Does UserIQ offer a free trial?

UserIQ Product Features

Customer Experience

Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Trend Analysis
Action Management
Text Analysis

Customer Success

Account Management
Customer Engagement
Health Score
Onboarding
Usage Tracking / Analytics
Account Alerts
Communication Management
Customer Lifecycle Management
Revenue Management
Win / Loss Analysis

Product Analytics

Automatic Data Capture
Real-Time Data Analysis
User Segmentation
Attribution
Customer Journey Analytics
Touchpoint Analytics
Product Engagement Scoring
Data History Retention
Churn Reporting
Data Export
Data Labeling
Customer Feedback Collection
Customer Guidance

SaaS Management

Onboarding
Usage Tracking / Analytics
License Management
Renewal Management
SaaS Operations Management
Shadow IT Detection
Spend Management
Subscription Management
Vendor Management

UserIQ Additional Categories