Audience
Enterprise sales and service teams with phone agents or a contact center
About InGenius
InGenius Connector Enterprise expertly integrates existing telephone systems into leading CRMs, with an enterprise-proven solution. Using innovative computer telephony integration (CTI) that offers maximum configuration flexibility and security, Upland InGenius easily adapts to unique contact center needs. Backed by reliable expertise and superior customer care built over 20 years in the enterprise telephony space, InGenius helps contact centers increase productivity and enhance the customer experience.
InGenius Connector Enterprise equips contact centers with features like screen pop, click-to-dial, automated call logging and call reports. The solution enables agents to efficiently serve customers and see a comprehensive view of interactions for intelligent decision-making.
Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow
Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel
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Integrations
Company Information
Upland Software
Founded: 2010
United States
uplandsoftware.com/ingenius/
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Product Details
Platforms Supported
Windows
Mac
Training
Documentation
Live Online
Webinars
Support
Phone Support
24/7 Live Support
Online
InGenius Frequently Asked Questions
InGenius Product Features
Call Center
Blended Call Center
Call Logging
Inbound Call Center
Manual Dialer
Outbound Call Center
Real-time Chat
Reporting/Analytics
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Predictive Dialer
Progressive Dialer
Queue Management
Call Tracking
CRM
Call Log
Caller Identification
Call Recording
Call Routing
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Customer Experience
Analytics
Dashboard
Action Management
Customer Segmentation
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Telephony
Call Center Management
Inbound Reporting
Outbound Reporting
Voice & Data Integration
Auto-Dialer
Call Monitoring
Contact Management
IVR / Voice Recognition
Predictive Dialer
Telemarketing Management
VoIP