Alternatives to Unthread
Compare Unthread alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Unthread in 2026. Compare features, ratings, user reviews, pricing, and more from Unthread competitors and alternatives in order to make an informed decision for your business.
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1
Serviceaide
Serviceaide
Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. -
2
ManageEngine ServiceDesk Plus
ManageEngine
Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions. -
3
Pylon
Pylon
Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more. The support system for B2B companies. Allow your customers to get support wherever they'd like and enable multiple support tiers. Let AI draft support articles for you based on your issue resolutions. Use Triggers to codify business processes and workflows, and create Macros to streamline common responses. Broadcast new features, newsletters, and more to your customers and track engagement. A dedicated place to store, track, and organize all customer data. A shared view to give your stakeholders visibility into their team's active issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels -
4
SysAid
SysAid Technologies
SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI. It makes your IT team 100x more impactful, resolves issues faster, eliminates repetitive tasks, and shifts from firefighting to delivering strategic impact. With no-code workflows, AI-powered ticket handling, and an intuitive self-service portal, SysAid empowers IT to focus on what really matters: business value. At its core is Agentic AI: a powerful operational layer where AI Agents take the first action, accelerating resolution and boosting efficiency. Built for IT, SysAid includes enterprise-grade security, built-in governance, and the ability to add guardrails, control, and responsible AI protection to your data. Go live in weeks with fast, code-free onboarding—no heavy migrations or steep learning curves. With flexible customization and award-winning support, SysAid grows with you. ITSM run by AI, and by you. -
5
Zoho Desk
Zoho
Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.Starting Price: $12.00 per user per month -
6
Fixify
Fixify
Fixify is a modern IT help desk solution that combines AI automation with human expertise to streamline support operations. By integrating seamlessly with existing ticketing systems, Fixify automates up to 75% of Tier 1 and Tier 2 tickets, such as password resets, app installations, and hardware troubleshooting. Its AI-powered ticket categorization identifies patterns and trends, enabling efficient triage and resolution. Real-time sentiment analysis, utilizing large language models, monitors user interactions to detect mood shifts and guide analysts in providing empathetic support. Fixify offers full visibility and control through dashboards that track metrics like response times, SLA compliance, and user satisfaction. The platform supports multi-timezone operations, ensuring consistent support across global teams. With customizable workflows and integration with tools like Slack and Teams, Fixify enhances the end-user experience.Starting Price: $3,000 per month -
7
Risotto
Risotto
Risotto is an AI-powered IT help desk platform designed to automate and streamline IT service management directly within Slack. It enables businesses to reduce IT workload, improve service efficiency, and maintain compliance in one seamless Slack-native solution. Risotto integrates with existing tools like Slack, Jira, and Okta to eliminate slow, manual IT and HR support requests. It monitors incoming software access requests and automatically resolves tickets. For those it can't resolve, it expedites to a team member with helpful details. Risotto can also help a user solve issues it has learned from threads previously encountered, walking them through step-by-step. IT and HR teams can then focus on higher-value work. Risotto provides a better, faster, and more secure support experience to everyone in companies of all sizes. -
8
Ravenna
Ravenna
Ravenna is a modern, AI-powered ITSM platform built natively in Slack, designed to streamline internal support across IT, HR, finance, and operations. It transforms conversations into actionable support tickets, eliminating the need for separate portals. AI automatically categorizes requests, assigns priority, and routes them to the right team members. With Ravenna, employees can create, search, and share knowledge articles directly within Slack channels, while the system continuously improves existing documentation with new insights. A self-service portal empowers employees to find answers instantly through an AI-powered search and recommendation engine. Custom workflows allow for no-code automation of common IT processes like onboarding and access requests, and approval chains can be set up with automated notifications and reminders. Ravenna also offers SLA management to track and enforce service level agreements with automatic escalations and alerts. -
9
Wrangle
Wranglesoft
Manage processes and approvals in Slack or email. Kick off processes from 1500+ of the apps you use every day. If you can whiteboard it, you can Wrangle it. Collaborate with colleagues to map your processes where everyone can see them. Anyone can use Wrangle's drag-and-drop workflow builder. Automatically trigger workflows, tasks, and approvals directly from Slack and email. We will notify the right person, at the right time, in the right order, with exactly what needs to be done. No more chasing down colleagues or wondering if if something was dropped. Connect the apps you use every day. Kick off workflows automatically from 1500+ apps and automatically update those same apps as your process progresses. Capture and track human to-do’s and add process tracking to your team's existing systems. Give super powers to your operations pros across every team. Automate any kind of approval or process.Starting Price: $46/agent/month -
10
atSpoke
atSpoke
atSpoke is your ticket to a better, faster service desk. Turn messy Slack IT support channels into a convenient service desk. Auto-resolve 40% of all tickets immediately with AI. Automatically triage, classify and assign service tickets with AI. Trigger actions across tools within tickets with integrations. atSpoke is a modern workplace service desk that eliminates traditional IT ticketing complexity for better, faster internal support. Powerful ticketing designed for usability, built for speed, used by every team. Machine learning that automates both knowledge and service requests. Conversational ticketing built to work with Slack, Teams, email, web and SMS. Integrations across your tech stack to get more done from within tickets. Purpose built to work with Slack for the best chat experience. No onboarding needed—every employee can use atSpoke in seconds. Increased efficiency with AI that automates repetitive agent tasks.Starting Price: $4 per user per month -
11
Clear Slate
Clear Slate
Clear Slate is a simple ticketing and help desk platform that turns email (and optionally SMS) into structured support tickets with AI-assisted workflows so teams can capture, manage, categorize, and respond to customer inquiries more efficiently; it creates tickets automatically from your inbox in just a couple of clicks or via a dedicated support address, offers AI-powered response suggestions based on your knowledge base that you can customize and approve before sending, and provides analytics, custom categories, workflows, and collaboration tools as your needs grow. It integrates seamlessly with Gmail, uses secure authentication, encrypts customer data, lets you build and reuse response templates and automated ticket rules, prioritizes messages, and supports APIs for further automation. Overall, Clear Slate helps teams centralize support communications, reduce manual ticket creation and repetitive replies, apply intelligence to prioritize and categorize requests.Starting Price: $29.17 per month -
12
Espressive Barista
Espressive
Espressive's Barista Agent Co-Pilot is an AI-powered solution designed to enhance service desk operations by integrating seamlessly with existing systems such as ServiceNow, CXone, AWS Connect, and Genesys. It offers features like New Ticket Enrichment, which uses AI to predict ticket attributes and retrieve relevant knowledge, and Barista Live Translation, enabling agents to communicate effectively across different languages. Agents can access BaristaGPT directly within tickets or chats, providing immediate assistance and automation capabilities. The platform also includes Automatic Knowledge Generation, creating new knowledge articles from resolved tickets to improve future issue resolution. By reducing mean time to resolution (MTTR), increasing first call resolution, and minimizing escalations, Barista Agent Co-Pilot enhances agent productivity and shortens the onboarding period for new agents. -
13
Torvalds
Torvalds
Tackle support requests where your users and your team are. Let your teams work where they are most comfortable. Torvalds tracks In-App/Email/Slack/Discord and forums to centralize knowledge while allowing your team to interact where your customers are, without having to switch between apps. Torvalds AI Assist provides tweakable AI generated answers and keeps your supporters in the drivers seat. Your team can review and edit before sending responses to your customers or have Torvalds auto answer. Streamline collaboration for your technical support, customer success, and engineering teams by keeping ticket-based support and chat-based support in-sync. Torvalds helps your team triage your issues with its shared omni-channel inbox so you don't drop the ball. Bi-directional sync ensures that conversation doesn't get lost between in-app, Discord, Slack, Github sources, and your team's favorite ticket management systems like Zendesk.Starting Price: $249 per month -
14
Thread
Thread Magic
Thread is an AI-powered Service Desk platform built for MSPs that delivers agentic triage, automation, and seamless chat experiences — all without code. Designed to deploy in under 30 minutes, Thread integrates instantly with your PSA tools like ConnectWise, Autotask, and HaloPSA. Its AI agents automate intake, categorize tickets, and generate recaps and time entries, saving technicians up to 19 minutes per request. With a unified inbox, teams can manage conversations from Teams, Slack, or Messenger in one responsive workspace. Thread boosts operational efficiency, cuts overhead, and transforms the client experience with faster resolutions and 1:1 or group chat support. It’s the fastest way to scale your MSP service desk while maintaining exceptional service quality. -
15
Infizo Desk
Infizo
Elevate your incident management and help desk efficiency with Infizo Desk, the leading software solution across industries. Seamlessly manage and prioritize help desk tickets with state-of-the-art features like automated categorization, intelligent ticket assignment, and comprehensive incident tracking, all designed to minimize response times and maximize operational efficiency. Efficiently track and manage help desk tickets with our sophisticated ticketing system software, ensuring every issue is resolved timely, enhancing customer satisfaction. Assign tickets to specific user groups or individuals, streamlining ticket assignments and ensuring accountability for each action taken. Automatically convert incoming emails into help desk tickets, allowing for seamless creation and integration with email communication. Set service level agreements (SLAs) for ticket response and resolution times, ensuring prompt and efficient support.Starting Price: $59.78 per month -
16
Duckie
Duckie
Duckie provides AI-powered customer support designed for B2B SaaS companies, helping both customers and support teams quickly access accurate technical information. The AI support agent can automatically respond to support tickets, while the AI support copilot assists agents by searching the company's knowledge base to provide relevant answers. Duckie also offers log investigation, enabling technical support teams to troubleshoot and resolve issues by analyzing error logs, code changes, and customer data. With auto-updates and reminders, Duckie keeps support teams informed about product changes, Jira tickets, and pull requests. It integrates seamlessly into Slack, Zendesk, Microsoft Teams, and Discord, allowing companies to deploy the AI where their customers ask questions. Additionally, Duckie supports drafting responses and providing updates on ongoing tickets, significantly reducing resolution time and enhancing efficiency. -
17
SuperSupport
SuperAGI
SuperSupport transforms customer support by automatically resolving issues, empowering agents with intelligent assistance, and generating rich insights from every conversation. SupperSupport AI agents enable your customers to get answers, solve problems, and take action through a natural, conversational experience. Conversations from every channel, including email, phone, and webchat, route directly to your inbox for easier prioritization and resolution. SuperSupport combines human expertise with AI intelligence to amplify your interactions, break through communication barriers, and unlock unprecedented productivity while delivering exceptional customer satisfaction. Intelligent and collaborative ticket management allows you to seamlessly track, resolve, and analyze customer issues, ensuring that critical conversations or customer concerns never fall through the cracks again. With SuperSupport, customer issues can be auto-resolved through AI agents that take action.Starting Price: $75 per month -
18
Hugo AI
Hugo AI
Hugo is an AI-powered customer support agent designed to be your brand’s most efficient support teammate, helping resolve tickets faster, reduce workload, automate repetitive tasks, and serve customers around the clock using real business data instead of generic responses. Built for real conversations, Hugo maintains context across interactions, connects deeply to your knowledge base, CRM, and business tools via Model Context Protocol (MCP), and can act on live data to resolve issues autonomously or smartly escalate to humans with full context. It is modular and engineered for longevity, letting teams train, configure, and deploy AI support in minutes without coding, choose the AI model that fits their business, build advanced workflows visually, and track performance, accuracy, and satisfaction in real time. Every answer is grounded in your own data for accuracy and compliance, with enterprise-grade security, GDPR compliance, and data sovereignty.Starting Price: $45 per month -
19
Service-Run
Service-Run
Support Center Solution. Manage your simplified and effective helpdesk. Helpdesk. Use the power of collaborative ticketing. Prioritize, categorize, and assign tickets to the right agents and leverage the power of your entire organization to deliver customer delight. Give your customers the support they need. Provide your customers with a fully responsive and flexible interface. Simple admin panel. Clean and easy to use admin panel where you can manage the tickets you receive. Responsive design. Service-Run is responsive, that means it looks well in phones, tablets and desktop computers. E-mail notification. Inform your customers with automatic e-mail notifications. Ticketing systems are a means to support and help you deal with any issues/incidents in your organization, managing the incidents from the moment they’re captured through to their resolution. By systematically capturing tickets and categorizing them correctly, a ticketing system allows for proper management of incidents -
20
Deskware
Deskware
A combination of manual and automated processes allows you to resolve customer issues fast and efficiently, all in one place. The cloud-based nature of this ticketing system helps to keep track of conversations, prioritize, categorize and assign tickets so you are always a valuable resource for your customers. Deskware improves your communication between help desk agents and customers, resulting in faster, better problem resolution with no unnecessary friction. Agents and customers can communicate online, through email or through the Deskware mobile app. Among its many features, Deskware allows you to be organized and problem-solve your way. Within the system agents can create custom agent views and custom ticket filters to organize tickets beyond priority status in the queue. Deskware provides a system that is flexible, scalable and simple-to-use, making customer support an easily manageable process.Starting Price: $29 per month -
21
Helply
Helply
Helply is an AI-powered customer support agent platform that automates tier-1 helpdesk tasks, resolves common tickets end-to-end, and reduces support volume without replacing existing systems. It continuously trains on your support tickets, knowledge base articles, internal documentation, and other content so the AI becomes more accurate over time, and it integrates with popular help desk tools like Zendesk, Groove, Freshdesk, and Help Scout. Beyond answering questions, Helply goes further by executing real “Actions” such as checking orders, pulling invoice or account data, updating settings, sending emails, triggering workflows via API calls, and guiding customers through multi-step support flows. It includes features like customizable agent persona, tone, escalation behavior, smart routing, conversation analytics, and a Gap Finder that identifies missing or outdated help content to improve your knowledge base.Starting Price: $32 per month -
22
ezdesk
ency Consulting
ezdesk solution is a comprehensive software platform that enables businesses to provide exceptional customer support and effectively manage customer inquiries, issues, and requests. This tool is essential for businesses of all sizes to enhance customer satisfaction, streamline internal processes, and maintain a positive brand image. AI algorithms can automatically tag and categorize incoming tickets based on their content, enabling better organization and prioritization. By analyzing historical data, AI can predict periods of high-ticket volume, allowing support teams to proactively allocate resources and manage staffing levels. AI algorithms can analyze the content of incoming tickets and intelligently route them to the most appropriate department or agent based on the nature of the issue. -
23
ArcTicketing
Archarina
ArcTicketing sorts, prioritize and forwards tickets to the right customer agent. All you need to do is set up the assignment rules. Quick turnaround time guaranteed! Measure the quality and completeness of resolved tickets by downloading the performance report. You can identify the average response time taken to resolve a ticket. Add users and set up their roles—define their capabilities, the kind of tickets they attend to, and functionalities that would be visible to them. Set up your SLAs with a clear mentioning of the tickets that needs to be attended immediately and those that can remain unanswered. -
24
Richdesk
Richdesk
Richdesk is a help desk & asset management software solution. Prioritize and assign tickets to the right agents, quickly organize ticket queues, capture resolutions for knowledge sharing and service improvement. Help staff and customers to help themselves with workflow-driven guidance, on-line knowledge, service catalog and resolution status. Automate simple help desk tasks such as ticket triage, agent assignment, team notification, SLA alerting, ticket templates and canned responses. Upload, track and manage any category of asset using customizable configuration item styles, asset maintenance and service history. Agent, team and customer stats, one-click export from ticket queues and asset lists, inbuilt dashboard and report generator. All the service management features you need, all in one place. Self-service portals that reduce repetitive calls. Fully-integrated asset management. -
25
Swish.ai
Swish.ai
The first hyperautomation platform that works with any existing ITSM tool to uncover and act on insights in real time, accelerating ticket resolution time and reducing costs. Swish.ai hyperautomation platform mines, automates, and predicts the best course of action, and then routes to the best-matched agent. The Swish.ai platform evaluates your historical ITSM ticket data to create and inform dynamic AI models that capture insights about your unique environment, even as it evolves. Swish.ai’s patented solution goes beyond NLP to understand your company lingo. It improves the understanding of each underlying ticket issue and identifies the next best action accurately on the spot. Once tickets have been accurately classified, the platform evaluates additional real-time variables before assigning them to the best-matched agents. We also provide reference resources to ensure they have everything needed to resolve the ticket without re-routing or pausing it. -
26
Y Meadows
Y Meadows
Know which support tickets require immediate attention, keep your service teams organized and, most importantly, your customers happy. Y Meadows will automatically gather information from disparate systems, eliminating the need for service agents to swivel from system to system. Let Y Meadows resolve the simple tickets so you can focus solely on the complex ones. Train machine learning models to not just read messages, but understand them contextually using your own terminology with custom "Labeling." Y Meadows AI can integrate with your internal systems as well as any ticketing system. Leverage artificial intelligence to set the exact path that a certain type of ticket will go on using branching logic to perform simple or complex actions across multiple systems. Supervise automation journeys with human reviews, particularly for tickets that require 100% accuracy.Starting Price: $995 per month -
27
Enjo
Enjo
Enjo AI is an enterprise-grade support automation platform that leverages generative AI to build intelligent AI support agents capable of handling IT, HR, and customer support workflows end-to-end. Users can train agents with your organizational knowledge, documents, tickets, files, videos, and SharePoint visuals, to deliver accurate, context-aware responses, auto-create and route tickets, and even perform actions across systems via natural-language commands. It features AI search for personalized query responses, AI ticketing for automated request handling, agent assist to support human agents in real time, AI actions for executing tasks like database queries or record updates, and AI Insights for visibility into trends, bottlenecks, and performance. It integrates seamlessly with tools like Slack, Teams, Jira, and ServiceNow, enabling rapid deployment (often delivering value on day one) through no-code setup.Starting Price: $490 per month -
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Fini
Fini
Fini is the AI platform redefining enterprise customer support. Our AI agent, Sophie, acts like your best support rep—resolving up to 80% of tickets end-to-end with no human intervention. Trained on your existing knowledge base and workflows, Sophie delivers fast, accurate, and on-brand responses across tools like Zendesk, Intercom, Slack, Discord, and more. Built for complexity, Sophie goes beyond chat: she can take action, personalize responses, remember past conversations, and continuously improve. SOC 2, GDPR, HIPAA, and ISO compliant, Fini is trusted by industry leaders like HackerRank, Qogita, and Columntax to scale support and cut costs—without sacrificing customer satisfaction. Launch in minutes, improve in days, and transform your support operation in 60.Starting Price: $0.69 per resolution -
29
ChatBees
ChatBees
ChatBees offers an AI-powered customer support automation platform that helps businesses resolve support tickets faster and more efficiently. By utilizing AI and knowledge graphs built from historical ticket data and internal knowledge bases, ChatBees streamlines the ticket resolution process, reducing resolution time by up to 52%. The platform integrates with popular tools like HubSpot, Confluence, Notion, and Google Drive, providing insights, categorizing tickets, and assisting support agents with actionable suggestions. ChatBees aims to improve customer satisfaction by delivering faster and higher-quality support.Starting Price: $249/month -
30
Snappy
Snappy
Resolve your support tickets more efficiently with our simplified workflow. Assign staff, categories, priorities, and tags faster than any other helpdesk. Automate repetitive tasks. Find tickets with just one click. Help customers help themselves in your knowledge base. Leverage articles by inserting them directly into tickets or as a link. Integrate your knowledge base into your website and style it to match. Provide access to your knowledge base from any page on your site with the Snappy Widget. Provide customers with an elegant support access with seamless integration of our ticket widget into your website. Speed up response times by inserting pre-written content into support tickets with a few quick key presses. Add automation to handle tickets. Set up conditions to assign, tag, prioritize, and even reply instantly when a ticket is received.Starting Price: $15 per user per month -
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Percept.AI
Percept.AI
Your automated support solution that enables brilliant experience and excellent service at scale. Deflect up to 60% of your incoming customer requests even before tickets are created with instant responses at a fraction of the cost. Your Percept.AI agent will seamlessly hand over complicated tickets to your human team with rich conversation context summarization to empower your agents to resolve tier two and three cases 5-10x faster. Gain an advantage by having a holistic report of your customers’ intents with context-aware analytics, and anticipate customer issues before they happen. Best-in-class natural language understanding ability with over 95% AI accuracy, powered by our proprietary technology built by AI experts from Google/FB/Amazon/Y-Combinator. -
32
Halp
Atlassian
Ticketing, powered by your Slack conversations Halp is a modern ticketing help desk for humans that love Slack. Empower your remote teams to be happier and more productive. Turn any message into a ticket with an emoji. Report on your team's requests no matter where they come from. Never do the same work twice. A powerful workflow engine paired with machine learning ensures routine tasks and questions get resolved faster. Your customers are your colleagues, your friends. Communicate in the most natural way, and make ticketing a breeze. Halp's powerful Ticketing Platform is perfect for fast growing teams. If you already have a ticketing solution in place, we offer deep integrations with Zendesk, Jira, and more.Starting Price: $25 per user per month -
33
Reliant
Reliant Services
Reliant is an advanced AI-powered Discord ticket bot designed to help communities, businesses, gaming servers, and online teams deliver faster, smarter, and more organized support directly inside Discord. Built for modern Discord servers, Reliant combines intelligent automation, clean ticket panels, powerful analytics, and a professional web dashboard into one seamless support system. Whether you're managing a growing gaming community, a Web3 project, a SaaS support server, or a large online brand, Reliant helps you streamline ticket management while improving response time and staff productivity. With 303+ active servers, 1,000+ tickets resolved, and a 99.9% uptime SLA, Reliant is quickly becoming one of the fastest-growing Discord support automation solutions.Starting Price: $7/month -
34
Help.center
micro.company
Help.center is an AI-driven knowledge base and customer support platform that helps businesses empower users to find answers instantly and reduce repetitive support tickets by combining a searchable help center with an AI chatbot trained on your documentation. It lets organizations create a branded .help.center site where customers can use AI-enhanced search and conversational help to resolve issues without waiting for live agents, and it also supports deploying an AI chat widget on your own website so visitors get contextual answers without leaving the product. It automatically learns from your help articles as you add or modify content, improving its ability to answer questions accurately, and supports multilingual responses so non-English users are served at scale. It includes a simple shared email inbox for managing and replying to support conversations efficiently, keyboard shortcuts to boost productivity, and tools to import existing knowledge.Starting Price: $19 per month -
35
SupportLogic
SupportLogic
SupportLogic delivers a Cognitive AI Cloud purpose-built for enterprise customer service and support. It ingests unstructured signals from tickets, chat, voice, and email, then uses AI to detect urgency, sentiment, product issues, and revenue risk in real time. Its layered architecture—data extraction, signal detection, and a context engine—powers ambient AI agents that automate tasks like case summarization, escalation prediction, routing, account health scoring, and coaching. SupportLogic integrates with Salesforce, Zendesk, Snowflake, and Slack, enhancing existing systems rather than replacing them. The platform helps CX, support, and IT teams act earlier, coach smarter, reduce escalations, and improve resolution times. Built for enterprise scale, it offers SOC 2 certification, GDPR/CCPA compliance, and secure data isolation. Customers like Salesforce, NICE, and Databricks use SupportLogic to boost CSAT, retention, and operational efficiency. -
36
SparrowDesk
SparrowDesk
SparrowDesk is an AI-powered customer service platform built to help businesses deliver faster, smarter, and more scalable support. At its core is Luna, the AI Agent, which auto-resolves up to 60% of tickets, providing customers with instant 24/7 assistance while reducing team workload. For agents, Luna Copilot works directly inside the inbox—offering AI-driven ticket summaries, smart reply suggestions, and quick knowledge access to improve efficiency and accuracy. SparrowDesk unifies conversations from email and live chat into a single workspace, keeping full context across every interaction. Customers can also access branded self-service portals that surface relevant articles, cutting down on ticket volume. Managers gain real-time visibility through dashboards and custom reports to track SLA performance, agent productivity, and emerging support trends. With a no-code workflow builder, teams can automate repetitive tasks and standardize processes without engineering resources.Starting Price: $16/seat/month -
37
eesel AI
eesel.ai
eesel AI is a plug-and-play AI platform built to automate and enhance customer service operations. It connects instantly with tools like Zendesk, Freshdesk, Jira, and Confluence to learn from past tickets and internal documentation. The platform acts like a new teammate, handling frontline support, drafting replies, and triaging tickets across all channels. eesel AI adapts to your tone of voice to deliver consistent, human-like responses. Teams can automate ticket routing, tagging, and resolution to keep help desks organized. Built-in testing and sandbox environments allow safe rollout and performance measurement. eesel AI helps customer support teams save time, reduce costs, and resolve issues faster.Starting Price: $239 per month -
38
Netomi
Netomi
Automatically resolve customer service inquiries at the industry’s highest rate over messaging, chat, email and voice. Seamlessly manage unlimited and unanticipated spikes in ticket volume. Our AI has no limits, and can simultaneously resolve an infinite number of tickets. The best AI chatbots see beyond phrasing and into the underlying intent to understand what your customers are saying – no matter how they ask. Just like a human, we tailor the conversation to the individual customer and their current context. The result is meaningful, on-brand interactions that actually resolve issues. Deliver exceptional support, on any channel Scale out AI chatbots across email, chat and messaging. No matter where your customers are, you can provide effortless and meaningful resolutions. Sit back and watch customer satisfaction soar. It’s incredibly easy to get started. Let our experienced customer success team guide you along the way. -
39
AI Autopilot
AI Autopilot
AI Autopilot is an advanced agentic AI automation platform designed specifically for MSPs to streamline IT operations with intelligent automation. It provides specialized AI agents that handle ticket triage, prioritization, routing, escalation, and SLA monitoring with MSP-grade accuracy. The system integrates natively with major PSA, RMM, documentation, and automation tools like ConnectWise, Autotask, Ninja RMM, IT Glue, Liongard, and Rewst. By automating repetitive tasks, AI Autopilot helps MSPs resolve tickets faster, reduce labor costs, and deliver 24/7 support coverage. Users can even enable ticket creation directly from Microsoft Teams and Slack for a frictionless support experience. With upcoming integrations like MCP, CrewAI, LangChain, and deep RPA orchestration, the platform continues to evolve into a next-generation multi-agent AI infrastructure for MSPs.Starting Price: $99/month -
40
Heyy
Heyy
Heyy is an AI-powered customer messaging and automation platform that helps businesses manage and scale conversations, sales, support, and marketing across channels like WhatsApp, Instagram, Facebook Messenger, and website chat from one unified interface. Users create customizable “AI Employees” that can chat with customers, answer FAQs, qualify leads, automate sales funnels, route messages, and integrate with CRMs, ecommerce systems, ticketing tools, and backend workflows without coding required. It includes features such as multi-agent inboxes, automated workflows, lead qualification and tagging, targeted marketing broadcasts, and simple integrations via APIs or webhooks to turn live chat into measurable business outcomes; its AI can also escalate complex queries to humans while handling routine tasks to save teams time and provide consistent 24/7 engagement.Starting Price: $49 per month -
41
Outverse
Outverse
Outverse is an AI-driven platform designed to alleviate customer support bottlenecks by autonomously resolving up to 80% of complex support queries and efficiently managing the remainder through seamless hand-offs to support and success teams. The platform features an AI Agent capable of processing billing changes, subscription refunds, and account administration tasks for authenticated users, ensuring actions are executed promptly and accurately. For intricate issues, Outverse offers an Internal Copilot equipped with customizable playbooks, enabling support teams to automate common workflows and expedite resolution times. The system also supports pain-free escalation and hand-offs by setting custom rules that direct customer conversations to the appropriate team or agent, ensuring critical issues receive immediate attention. Outverse is particularly beneficial for highly regulated industries, teams experiencing high ticket volumes, and companies with complex software products. -
42
monday service
monday.com
monday Service is an AI‑first enterprise service management platform that centralizes and automates all aspects of service operations across IT, HR, facilities, and business teams. It features a built-in AI agent that instantly resolves requests by leveraging ticket history and knowledge bases, while smart tools like auto‑categorization, intelligent routing, and AI‑driven response suggestions streamline ticket handling. Teams can manage tickets from multiple sources within a unified board, escalate incidents, and collaborate across departments through customizable workflows. Self‑service is enhanced with a customer portal hosting request forms, knowledge articles, and categorized resources accessible via a unique external URL. Dashboards and real‑time reports offer comprehensive insights into ticket trends, performance metrics, and service bottlenecks, helping teams proactively address operational issues.Starting Price: $27 per month -
43
TapHero
TapHero
TapHero is a maintenance request and ticketing platform designed for homeowners associations (HOAs), condo associations, and property managers who want a simpler way to manage community maintenance issues. Residents submit requests by sending an email, and TapHero automatically converts those messages into organized service tickets. The system uses AI-assisted triage to categorize requests, track conversations, and Property managers can assign tickets, monitor response times, and track resolution status from a centralized dashboard. Because TapHero works through email rather than requiring residents to log into a portal or download an app, it dramatically reduces adoption barriers while improving transparency and accountability for community maintenance operations.maintain a clear record of communication between residents, management teams, and vendors.Starting Price: $0 -
44
JobCall
Rex
We are simplifying receiving, prioritizing, and resolving resident requests over the phone - starting with emergency maintenance. Requests are automatically prioritized based upon the escalation channels you set up for your property. After prioritizing work requests, JobCall distributes them to your designated available staff via phone calls and text messages. Easily view details, assign staff, and prioritize resolution for each resident emergency request that is captured by our system. Managing and prioritizing high leasing and resident call volume is a huge pain point for property managers. Property managers and their staff are typically conducting tours, handling resident issues, or not onsite after-hours to pick up calls. As a result, calls are often missed and stored in an unorganized voicemail box that takes time to sort through. This leads to fewer leases and poorer resident satisfaction. -
45
UserEcho
UserEcho
Do you need targeted feedback? Our Forum lets you create a space for your customers to openly and productively interact with you and each other in an organized way. Our statistics show this will help you to increase customer engagement, collect insights, optimize your processes and enhance brand recognition. Keep track of customer conversations by converting them into tickets. Convert all incoming emails into tickets. Prioritize, categorize and assign them to the right people. Save your solutions, workarounds and best practices into your Treasure Box in order to be able to share knowledge and use for repetitive issues. Help your support team in reducing the time of response and in becoming more efficient. Every customer deserves your attention. Live Chat helps you to be in the right place at the right moment. Start a conversation and provide assistance, when people need you the most and let them be your loyal customers.Starting Price: $15 per month -
46
DevHawk
DevHawk.ai
DevHawk is an AI-powered project management agent designed to help distributed software teams stay ahead of delivery issues by connecting to existing tools like Jira, Linear, and Asana. Built by the team behind Fraction, the platform goes beyond traditional PM software by proactively detecting and addressing problems like stalled tickets, declining velocity, and empty developer queues before they escalate into missed deadlines. Key features include intelligent stall alerts that automatically reach out to developers via Slack or Teams, zero-task detection, velocity trend analysis, and AI-calculated story points.Starting Price: $20/month/user -
47
Userscom
Userscom
Discover the perfect intersection where AI enhances customer support. A sleek, intelligent AI-powered ticket system, designed to optimize productivity. Transform your actionable tickets into to-do lists, organize them into tabs, all wrapped up with best UX. Say goodbye to sorting through ticket to find what requires action. Userscom identifies the important tasks and turns them into to-dos. This is a productivity booster. Get clarity while responding. See customer plan, email, and custom attributes on the right side of the ticket for more personalized interactions. Embed our contact form on your website & reply to the queries from our intuitive dashboard. Easily send responses to your Userscom dashboard by using our API into your existing forms.Starting Price: $15 per user per month -
48
Basic Online Service Desk / Help Desk
Basic Business Systems
Meet your customer demands with greater speeds and get them singing your praises. They'll want to deal with you more frequently! Speed up the creation of jobs and tickets, assign and resolve more accurately with loaded suggestions for calls. With defined templates, you minimize the need for typing repetitive text and so, therefore, generate tickets faster. With predefined solutions dependent on call types raised, you have the potential to provide more first call resolutions. Automatically create calls from emails and have them routed to the appropriate team member. Escalation email alerting for call assignments, overdue calls and task assignments. Export call data and key metrics to MS Excel for further analysis. Product and problem analysis option for quality control tracking. Costs / compensation & revenues option for financial reporting. Our web-based Service Desk app caters for complex workflow routing. -
49
Cleverly.ai
Cleverly.ai
Cleverly is your super agent that helps with real-time triage and intelligent automation, manages your knowledge base and provides a friendly customer self-service experience. Intelligently classify, prioritize and route tickets based on customer intents with accurate categorization across 100+ labels. Over 90% accuracy of ticket classification. Classify in one language and leverage classification across 12+ languages. Keep your database of internal procedures, macros and FAQs always up-to-date, complete, and accurate. Identify knowledge gaps and achieve the highest knowledge coverage rates. Reduce manual work with 20% to 60% deflection rates by automating replies for common queries. Increase agent productivity by surfacing the right information at the right time. 20% deflection rate with minimum setup due to the AI and pre-trained models. Seamless integration with your help-desk or CRM. Dynamic forms that collect relevant information upfront. -
50
Activechat
Activechat, Inc.
Complete conversational AI toolbox to help customer care teams provide top-level service for their clients. Smart AI chatbots - to automate repetitive customer service conversations with smart visual chatbot builder, and improve the productivity of your human teams. Live chat CRM - to handle all your channels (website, Facebook, SMS and Telegram) in a single live chat app and track the complete history of your customer communication. Conversational intelligence - to find the right words for every customer, grow sales and increase CSAT with conversational AI. Analyze conversations to predict conversions and reach out pro-actively. We believe that friends don't need support tickets to help friends!Starting Price: $49.00/month
