Uniphore Integrations

QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring. Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts. QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO.

We are at the forefront of human communication in a groundbreaking era. Driven by cutting-edge AI technology, we go beyond words, diving deep into the intricacies of human expression. Understanding emotions, assessing behaviors, and predicting intent, we unlock the essence of every interaction. Our transformative impact spans various industries, from strengthening security and defense operations to redefining contact centers and empowering financial institutions with invaluable insights. With our innovative approach, we reshape the way connections are made and understood, ushering in a new era of communication. Our core technology is provided via our Behavioral Signals API, which is responsible to predict low-level and behavioral voice characteristics from audio signals. Applications: - Customer Service - Security, Intelligence, and Law Enforcement - Cognitive Health & Mental Health - Digital Companions/Chatbots - Healthcare - Entertainment

ZoomInfo GTM Studio is a powerful platform designed to streamline and enhance your go-to-market strategies. It offers a suite of tools that enable sales and marketing teams to identify, engage, and convert their target audiences more effectively. With GTM Studio, users can access a vast database of company and contact information, allowing for precise targeting and personalized outreach. It integrates seamlessly with various CRM and marketing automation systems, ensuring that your teams have real-time access to the most up-to-date data. Additionally, GTM Studio provides advanced analytics and reporting features, giving you insights into campaign performance and helping you make data-driven decisions. Whether you're looking to expand into new markets or deepen your reach within existing ones, ZoomInfo GTM Studio equips you with the tools necessary to execute your strategies efficiently and effectively.