Audience
eCommerce companies interested in an open source help desk solution
About UVdesk
UVdesk offers SaaS-based and Open Source helpdesk solution to easier the overall support process to deliver best customer service. UVdesk has various free eCommerce app for fetching order details from store, mutichannel integration and single sign on. Save your time and improve productivity with the help of file viewer app, related articles, task management and much more.
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The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create.
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Re:Desk
Only essential support team features. Track customer requests like a boss: from contact forms, emails, orders, etc. Track all your customers email, Twitter or Facebook requests in one place efficiently and fast. All requests are converted in helpdesk tickets and goes to specified support team agent. Check features for downloading or cloud versions. The helpdesk solution will help you to manage tons of customer messages, and automatically assign them to correct department or support agent - all for reducing workload and improving customer experience. Open Source PHP HelpDesk make it available to control working process of your support agents, and as result, increase satisfaction of your customers. Coming soon: reply time reports. Ecommerce ready customer help desk ticketing system is the best solution to organize customer support service for your online or multivendor store, for small business or medium.
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Pricing
Starting Price:
$11 per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
Webkul
Founded: 2010
India
www.uvdesk.com/en/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
24/7 Live Support
Online
UVdesk Frequently Asked Questions
UVdesk Product Features
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
Incident Management
Known Issue Management
