Audience

IT teams

About USU IT Service Management

USU IT Service Management (ITSM) is your comprehensive software solution covering standard ITSM processes plus additional service areas in your company. Use ITSM as your central tool for enterprise service management across your company and to automate processes across departments. Smoothly manage your complex service processes with a scalable solution that grows with your needs. USU IT Service Management is one of the few ITSM solutions in the world that can boast proven top ITIL® conformity. Rely on the leading ITSM solution that has so often earned the highest possible certification level among internationally recognized organizations. The “made in Germany” ITSM solution that outperforms the majority of tools from international providers!

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

USU Software
Founded: 1977
Germany
www.usu.com/en-us/solutions/usu-it-service-management/

Videos and Screen Captures

USU IT Service Management Screenshot 1
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Product Details

Platforms Supported
Cloud
Windows
Training
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

USU IT Service Management Frequently Asked Questions

Q: What kinds of users and organization types does USU IT Service Management work with?
Q: What languages does USU IT Service Management support in their product?
Q: What kind of support options does USU IT Service Management offer?
Q: What type of training does USU IT Service Management provide?

USU IT Service Management Product Features

Cloud Management

Supply Monitoring
Cost Management
Multi-Cloud Management
Access Control
Billing & Provisioning
Performance Analytics
Demand Monitoring
SLA Management
Workflow Approval
Capacity Analytics

Help Desk

Live Chat
Community Forums
Self Service Portal
Automated Routing
Multiple Brands / Products
Knowledge Base
Incident Management
Ticket Management
Alerts / Escalation
Known Issue Management
Interaction Tracking
Document Storage
Multi-Channel Communication
Service Level Agreement (SLA) Management
Network Monitoring
Customizable Branding
IT Asset Management
Real-time Chat
Email Integration

IT Asset Management

Maintenance Management
Requisition Management
Configuration Management
Compliance Management
Depreciation Management
IT Service Management
Asset Tracking
Audit Management
Cost Tracking
Procurement Management
Contract/License Management
Inventory Management
Supplier Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

Change Management
Self Service Portal
Procurement Management
Remote Control
Mobile Access
Incident Management
SLA Management
IT Asset Management
Knowledge Base
CMDB

USU IT Service Management Additional Categories