ManageEngine ServiceDesk Plus
Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.
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Setyl
Setyl is a cloud-based IT asset management platform (ITAM) that combines hardware and software asset management in one.
The platform seamlessly integrates with 100+ IT systems, including MDM, RMM, IAM, SSO, HR, finance, helpdesk tools, and more.
Use Setyl to gain full visibility and control over your IT assets, SaaS applications, software licenses, users, vendors and spend in one place — helping you:
✓ Automate and scale daily IT operations, including employee onboarding and offboarding.
✓ Identify and cut wasted IT spend.
✓ Prepare for your audit and stay compliant, including with SOC 2 and ISO 27001.
With an intuitive interface, out-of-the-box integrations, and one-on-one support at every step, the platform is fast to deploy, easy to use, and built for collaboration.
Features include: IT asset and license inventory, full asset lifecycle management, software renewal management, license rightsizing, employee on/offboarding, vendor audits, and IT spend reporting.
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EZO AssetSonar
EZO AssetSonar is a comprehensive IT asset management platform that provides real-time visibility into your entire digital infrastructure. Track and optimize hardware, software, and license management to reduce risks, control IT spend, and improve compliance.
With powerful features like software discovery, license tracking, and software normalization, EZO AssetSonar helps businesses overcome challenges such as SaaS sprawl, shadow IT, and redundant software licenses.
Seamlessly integrating with leading ITSM tools like Jamf, Zendesk, Intune, and SCCM, AssetSonar simplifies workflows and ensures continuous monitoring of your technology ecosystem. Automating manual tasks and consolidating data from diverse sources enables IT teams to focus on strategic initiatives while maintaining control and compliance.
Optimize your IT asset lifecycle, boost efficiency, and make smarter technology purchasing decisions with EZO AssetSonar’s powerful IT asset management capabilities.
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