Alternatives to TransMon
Compare TransMon alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to TransMon in 2026. Compare features, ratings, user reviews, pricing, and more from TransMon competitors and alternatives in order to make an informed decision for your business.
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DialedIn
DialedIn
DialedIn is a modern call center software designed to transform customer interactions and streamline your operations, helping teams achieve more daily. By automating and optimizing key workflows across inbound, outbound, and blended environments, DialedIn helps you boost agent productivity and deliver better outcomes across every call. Key features include: • Fast Setup & Deployment • User-Friendly Interface • Advanced Predictive, Preview & Progressive Dialing • Smart Call Routing • No-Code Integrations • Comprehensive Reports • Real-Time Analytics • Security & Compliance • Scalable Architecture • Spam Mitigation With Our Patented CleanCallerID™ Technology • Exceptional 24/7 U.S.-Based Support • Flexible Pricing Options Choose a package that fits your team and budget. At our core, DialedIn is passionate about providing exceptional customer service. That’s why we are constantly innovating and improving our solutions to ensure that our clients are always ahead. -
2
QEval
Etech Global Services
QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring. Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts. QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. -
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Twilio Flex
Twilio
Everything you need to deliver personalized customer experiences, all on one powerful platform. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy to deliver digital-first engagement with the widest breadth of communication channels. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips, integrating data from CRM, payment systems, service ticketing, and more. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications. Twilio Flex powers over half a million agents today and is accelerating digital transformation by freeing companies from the limitations of legacy call centers. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business’s unique needs.Starting Price: $1.00/user -
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Local Measure Engage
Local Measure
Engage is a pre-built, intelligent, cloud contact center platform that transforms customer service. Built for for Amazon Connect and powered by AWS, Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights, Engage uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers. Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat. -
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NiCE CXone Mpower
NiCE
NiCE CXone Mpower is an AI-first customer experience platform designed to improve CX at scale. It unifies experience automation, AI agents, knowledge management, and analytics into a single, secure platform. The platform uses purpose-built CX AI models to resolve customer needs instantly and proactively. NiCE enables businesses to automate customer intent from initial interaction through fulfillment. With real-time dashboards and reporting, organizations gain visibility into AI-driven CX performance and outcomes. The platform integrates seamlessly with existing enterprise technologies through hundreds of prebuilt integrations. Trusted by global brands, NiCE powers billions of customer interactions each year with measurable business impact. -
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FROGED
FROGED Technologies
FROGED transforms the way companies connect with their customers by combining Human Touch + AI in one secure omnichannel platform. We help businesses deliver smarter, faster, and more personalized interactions—always putting people at the center of technology. With full visibility, traceability, and control, FROGED empowers agents and managers with centralized data to drive efficiency, productivity, and new revenue opportunities. Our solutions include: 1. Unified Omnichannel Inbox: All conversations, all channels, one place—without losing context or personalization. 2. Mass Campaigns & Conversational Marketing: Reach more customers with segmentation and hyper-personalization, turning one-to-many messages into meaningful one-to-one conversations. 3. AI Copilot, Agentic AI & AI Workflows: From summarizing interactions and automating Tier 1 support to creating custom workflows that integrate seamlessly with your tools.Starting Price: $32.5 per month -
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Zoho Desk
Zoho
Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.Starting Price: $12.00 per user per month -
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Call Center Studio
Call Center Studio
Elevate your customer service with AI powered contact center software. Call Center Studio contact center cloud software provides a range of capabilities to help businesses manage their inbound and outbound contact center operations. In terms of inbound calls, the software typically includes features such as automatic call distribution, interactive voice response, and call routing to ensure that calls are directed to the appropriate agent or team. The software often includes predictive, preview, and progressive dialing for outbound calls to help agents efficiently reach out to customers. Call Center Studio offers real-time monitoring and analytics to help managers track performance in one screen. If you are frustrated with the high cost, complexity and difficulty of the conventional systems, our cloud based software is just perfect for you! Meet our user-friendly product! 💰 Pay-as-you-go ✔️ No hardware. No software. No maintenance 👨💻 Easy to use 🔗Smooth integration -
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Nextiva
Nextiva
Nextiva is an AI-powered Unified Customer Experience Management (Unified-CXM) platform that helps businesses acquire, retain, and grow customers through seamless, personalized interactions. It unifies voice, chat, messaging, social, email, video, and reviews into one platform, eliminating silos and improving collaboration across teams. With patented customer journey orchestration, companies gain real-time insights and automate workflows that improve customer retention while lowering costs. Built-in AI and automation simplify self-service, optimize agent productivity, and deliver measurable efficiency. Nextiva’s workforce engagement tools reduce attrition, boost performance, and connect front-line employees with back-office teams. Trusted by thousands of innovative companies worldwide, and recognized as a Strong Performer in Gartner’s 2025 “Voice of the Customer” CCaaS report, Nextiva is redefining how businesses deliver meaningful customer experiences.Starting Price: $19.95 per month -
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Talkdesk
Talkdesk
Talkdesk is automating the full complexity of modern customer journeys with Customer Experience Automation (CXA). Fragmented, manual workflows are replaced with multi-agent orchestration that drives speed, precision, and efficiency. Powered by the Talkdesk Data Cloud, AI agents act with real-time context to resolve issues and improve over time. Talkdesk helps organizations lower costs, improve outcomes, and modernize service without a full rip-and-replace. report contentStarting Price: $85 per month -
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Intryc
Intryc
Intryc is an AI-powered platform designed to automate quality assurance processes for customer support teams. By evaluating 100% of customer interactions in real-time, Intryc enables organizations to enhance support quality without increasing operational costs. The platform offers features such as intelligent sampling, customizable scorecards, dynamic workload distribution, and tailored agent coaching, all aimed at streamlining QA workflows and providing actionable insights. Intryc integrates seamlessly with existing help desks and knowledge bases, allowing for quick implementation and minimal disruption to current operations. Intryc ensures each team member has what they need to drive quality, improve processes, and deliver outstanding customer experiences. Connect your help desk and organization knowledge base seamlessly in under 10 minutes. Custom scorecards based on internal knowledge, ensuring consistent and relevant evaluations. -
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Call Coach AI
Icana.AI
CallCoach is an AI-powered coaching and analytics platform designed to improve the performance of sales and customer service teams by analyzing every customer interaction across voice calls, chat, and digital channels. It evaluates not only what is said but how it is said, measuring tone of voice, empathy, pacing, articulation, and communication effectiveness to provide a deeper understanding of conversation quality. It processes 100% of interactions rather than small samples, transforming previously unmonitored conversations into actionable insights that can be used for coaching, compliance, and performance optimization. It delivers near real-time feedback to agents, along with structured reports and ongoing insights for team leaders, enabling continuous improvement and faster skill development. CallCoach also includes simulation capabilities, allowing agents to practice realistic conversations, handle objections, and refine techniques in a safe environment. -
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Aspect Quality
Aspect, an Alvaria Brand
Impact customer satisfaction, improve agent effectiveness and comply with legal requirements and security concerns with an effective way to assess quality of voice and text-based customer interactions. Effective customer engagement requires a strong emphasis on call center agent quality control. By integrating quality monitoring with recording and survey capabilities, you can identify the most appropriate interactions, evaluate agent performance and capture real-time customer feedback to provide insight on both business issues and contact quality. Easily record, playback, stop, start and pause both two-sided voice and desktop interactions. Recording gives insights into the complete customer experience and helps improve agent quality and performance. Robust evaluation tools give insights into the complete customer experience and help improve agent quality and performance. -
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HGS Agent X
Hinduja Global Solutions
Streamline your agent workflow while enhancing agent and customer interactions by providing a simplified customer 360° view. Help agents resolve issues faster and reduce hold time with our AI-powered agent assist. Eliminate repetition with our contact center automation and smart actions. Troubleshoot and share screens with Smart consult collaboration. Know how customers feel in real-time with Customer sentiment. Improve response time and reduce multiple screens with a single, unified tool. Monitor service levels and assess performance with quick-access KPI, training, and feedback data. Enable pattern spotting, training enhancements, productivity improvements, and informed decision-making by integrating multiple data sources. Monitor built-in quality assurance dashboards designed to improve agents, teams, and organizations.Starting Price: $119 per user per month -
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Stella Connect
Medallia
Keep your customer service agents engaged from anywhere. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. With teams removed from the contact center floor, Stella Connect allows you to ensure high-quality customer interactions and coach agents from anywhere. Stella Connect drives agent engagement and performance for work-from-anywhere customer service teams. Customer service agents deal with surprises every day, but their performance should never be one of them. Keep work-from-anywhere teams connected through role-specific dashboards, transparent feedback, and personalized coaching. Negative feedback does happen, but with Medallia’s Agent Connect you can give agents the chance to self-correct and proactively reach out for help. Put agent’s in the driver’s seat with real-time transparency. -
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Observe.AI
Observe.AI
Observe.AI powers end-to-end quality management with the most accurate speech analytics for Contact Centers. With its Voice AI Platform, support teams analyze 100% of voice calls for quality and compliance, automate agent evaluations, and improve coaching. Analyze Calls for 100% compliance and call quality monitoring, so you'll never miss an opportunity or risk. Evaluate Agents with automated agent evaluations, and build trust with accurate data while fixing broken processes. Coach Teams with targeted coaching, know what training programs drive change, and replicate what top supervisors and trainers do best. Observe.AI uses the industry’s most accurate conversation intelligence engine to analyze customer interactions across every channel, giving you visibility into what's happening in your business. We incorporate these insights into evaluation and coaching workflows to improve agent and seller performance at scale—in one seamless platform. -
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Scorebuddy
Sentient
Empower Contact Center Managers, Quality Managers and Customer Service Agents to manage customer experience using a single platform built around flexible scorecards that grows and adapts to your organization’s evolving needs. Allowing you to make decisions about where to focus your quality management resources. Engage and upskill your agents with dashboards that provide immediate feedback. Deliver targeted training & coaching using a full-service LMS to fill knowledge gaps. Take advantage of the depth of experience of our team who continues to deliver innovative quality management solutions. We understand your challenges and develop solutions that address the dynamic landscape of customer service. Scorebuddy delivers measurable, positive change to contact centers worldwide. Scorebuddy needs the contact information you provide to contact you about our products and services.Starting Price: $159 per month -
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MaestroQA
MaestroQA
Our customer service quality assurance software helps managers empower agents to construct exceptional customer experiences. There are more conversations, more channels, and higher customer expectations than there've ever been. We did the math...and (in short) support teams are harder to manage. So we built Maestro to help managers improve their teams. See what our customers have to say, or request a trial. Spreadsheets worked when managing a support team was simpler. Today, managers need an omnichannel quality platform to coach agents to meet increasing customer expectations. Increased competition, customer expectations, and real-time channels make support more complicated, and teams harder to manage. Managing quality in spreadsheets results in out-of-date feedback for agents, insufficient reporting, and a poor coaching experience. With the right tool, managers can empower agents with real-time feedback, granular insight into agent performance, and pinpointed coaching.Starting Price: $19 per user per month -
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Playvox
Playvox
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. -
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Creovai
Creovai
Conversation intelligence and real-time guidance for contact center leaders. Creovai uses AI to analyze all your customer conversations, guide your agents in real time, and deliver insights to improve contact center performance–all within a single platform. Creovai listens to and analyzes every voice and digital interaction based on the criteria you care about, reducing manual QA time and giving your team a complete view of agent performance and customer experience. Answer the biggest “what” and “why” questions about your customer conversations with AI-powered predictive scoring models, pre-built insight categories, and prescriptive dashboards. Make informed CX decisions and provide automatic real-time guidance to agents based on conversation insights and customer intent. Establish a closed feedback loop. Use insights from your customer conversations to optimize call scripts, inform real-time guidance, and drive ongoing operational improvements. -
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Level AI
Level AI
Level AI is the leading customer experience intelligence platform that helps enterprises analyze conversations, improve agent performance, and automate customer support across voice and chat. Built for modern CX & contact centers, Level AI combines conversation analytics, automated quality assurance, real-time agent coaching, and AI virtual agents in a unified platform trained on real customer interactions. By analyzing 100% of conversations, Level AI uncovers root causes of customer issues, identifies operational bottlenecks, and surfaces insights that help CX leaders improve service quality and resolution rates. Organizations use Level AI to automate quality monitoring, deploy AI support agents, coach human agents in real time, and turn conversations into actionable insights. The platform integrates with leading contact center systems to help enterprises scale support operations, improve customer satisfaction, and reduce costs through AI-driven automation. -
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Zenarate AI Coach
Zenarate
Deploy AI/ML helping humans perform rather than replace their roles. Your Zenarate AI Coach platform develops confident top performing agents delivering industry leading KPIs through conversation simulation. Send us your high-impact role plays in any format, or populate our role-play template. Smart, enthusiastic professionals putting our Customers first every day - and meaning it! Experience delivering light lift, fast stand up, immediate ROI - just ask any of our Customers! Develop confident prepared new hire agents before their first customer or prospect call, close tenured agent call type & skill gaps. Assign targeted stories addressing individual and team needs. -
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EvaluAgent
EvaluAgent
Our Quality Assurance Platform helps Contact Centers like yours to optimize customer, agent and user experience to ultimately thrive. Answer a few simple questions and learn where you are on your journey to Smart Quality, and we'll provide you with personalized recommendations for how to take your QA to the next level. Mitigate risk by unifying customer feedback, performance data and text analytics to quickly identify conversations that require your attention. Integrate and fetch conversations, survey results and performance data into the most connected QA & improvement platform on the market. Auto-score 100% of calls, emails and chat sessions to highlight CX and compliance breaches. Build your own signals and filters to send conversations to your QA team for deep-dive evaluation and root-cause analysis. Generate reports your business will act on. Demonstrate ROI by plotting how your QA efforts increase efficiency, sales and both customer and employee satisfaction. -
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Leaptree Optimize
Leaptree
100% Salesforce native app that improves quality assessment productivity by 50%. Leaptree Optimize has been designed from the ground up to meet the need for consistent, affordable, and world-class QA of sales, support, and service teams using Salesforce. Built on the Salesforce platform, it allows supervisors to automate the creation of metrics and scorecards for any given activity: from call handling to updating records and scheduling follow-ups. Optimize enables the measurement of interactions across voice, email, webchat and social media. With Leaptree Optimize, you can implement a QA program that is: Consistent - Leaptree Optimize scorecards run within Salesforce, allowing every activity to be scored against a consistent set of criteria. Reps and agents know exactly what they will be scored on, so they can focus on doing the right things to get the right results. Targeted - Supervisors can select exactly the activities they want to focus on (e.g. all complaint- handlingStarting Price: $40 per month -
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BeyondQA
BeyondQA
BeyondQA.ai is an AI-driven quality assurance and speech analytics platform built to help contact centers automate QA, strengthen compliance, and unlock actionable customer insights from 100% of interactions. Traditional QA processes rely on manual sampling, spreadsheets, and reactive coaching. BeyondQA transforms this approach by combining AI, NLP, and speech analytics to automate evaluations, monitor compliance, detect sentiment, and surface operational insights in near real time. What BeyondQA Does QA Automation Speech & Conversation Analytics Compliance Monitoring Coaching & Performance Enablement Business Insights & ReportingStarting Price: $35 -
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CallMiner Eureka
CallMiner
CallMiner Eureka leverages Artificial Intelligence (AI) and Machine Learning (ML) to analyze every customer interaction, across all channels, and automatically uncover actionable intelligence. We are continuously improving and expanding CallMiner Eureka products in an effort to provide our customers with the right, most updated tools to maximize ROI. Analytics workbench, discovery, category and scoring configuration. Agent/supervisor portal, direct performance feedback. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture for efficient speech analytics. PCI and sensitive data redaction from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. Brings speech analytics data story to life. Elevate the customer experience. Communicate via your customer’s preferred channels. Power your business with customer insights. Optimize outcomes. -
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mySQM Customer Service QA
SQM Group
Our mySQM™ customer service QA software is built for call center agents to provide them with real-time feedback, quality assurance, coaching, and recognition to deliver great CX. mySQM™ customer service QA software empowers, recognizes, and engages agents by providing them real-time feedback, quality assurance, coaching, and recognition to deliver great CX. In addition, real-time, actionable reports (e.g., great CX delivery, service recovery opportunities) are pushed out to agents and managers. Our software captures data from multiple sources and stores it in one fully integrated software platform for managing CX data to deliver great customer service. For example, mySQM™ captures internal data (e.g., ACD, call list, QA) and external data (e.g., web, email, IVR, and phone surveys) for agent dashboard reporting, accountability, coaching, and recognition. -
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VQ Online
VereQuest
VQ Online™ was developed over the last 19 years working with some of N.A.’s leading brands and the contact centers that support them. VQ Online™ streamlines the QA process across channels and functions to maximize the insight gathered to drive even greater results ... and free up valuable QA analysts’ time. VQ Online is a fully secure, standalone offering that works alongside your existing call, email, and chat recording systems, providing: Customizable Scorecards, Real-time Reporting, QA Mgmt Support, and more. VQ Online is available for a single $2500 USD FLAT RATE per month regardless of the number of agents, users, or scorecards.Starting Price: $2500 -
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Prodigal
Prodigal Technologies
Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes. With decades of industry and data science expertise, Prodigal’s team is ready to work with clients to optimize operations and quality assurance. An intent engine that combines the strengths of artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) powers Prodigal’s core apps: ProAssist, ProNotes, and ProVoice. ProAssist guides agents to say and do the right thing every time. ProNotes auto-writes call notes, creating hours of new capacity and freeing agents to focus on experience. ProVoice analyzes and scores 100% of calls to minimize risk. Scale omnichannel collections with ProAgent, a natural language AI agent purpose-built for consumer finance. -
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Verint CX Automation
Verint
Verint CX Automation is an AI-powered customer-experience automation platform that helps contact centers and enterprises automate workflows across multiple customer touchpoints, including website chat, IVR/phone routing, email, social media, and post-interaction follow-ups, in order to elevate customer experience while reducing costs. It uses “bots” and conversational AI to augment human agents, handling routine or repetitive tasks (like answering FAQs, routing calls, summarizing interactions, generating post-call summaries, or managing feedback), thereby freeing up human staff for more complex issues. Its open, modular architecture lets organizations deploy only the capabilities they need, seamlessly integrating with existing contact-center infrastructure or CRM systems without requiring a full overhaul. Verint CX Automation also offers real-time data collection, analytics, and insight generation, enabling companies to monitor customer interactions. -
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Operata
Operata
Operata is an AI-powered CX observability platform built exclusively for cloud contact centers that continuously collects and correlates real-time data from every call, agent environment, network, CCaaS and AI interaction to provide end-to-end visibility into customer and agent experience so teams can understand not just what happened but why it happened and act on it quickly; its features include a unified CX Insights Graph that harmonizes technical, operational and experience signals, CX Copilot and Agent Copilot assistants powered by Tenor AI for natural language querying and on-the-fly recommendations, Customer Journey Trace to visualize complete interaction sequences across multiple platforms, pre-built playbooks and interactive dashboards for proactive insights, readiness testing and assurance tools to benchmark performance, seamless integrations with 50+ CX and voice systems, and an MCP Server to feed observability data into enterprise AI stacks.Starting Price: $0.0060 per agent minutes -
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Sprinklr Service
Sprinklr
Sprinklr Service is an enterprise-grade customer service and contact center platform built on a unified customer experience management architecture that consolidates customer interactions across 30+ channels, including social, messaging, live chat, email, voice, and communities, into a single agent desktop with omnichannel routing, case management, and real-time context so agents can deliver consistent, seamless support. It combines AI-powered agent assist, intent-aware routing, conversational IVR, self-service knowledge bases and bots, and supervisor and analytics dashboards to increase agent productivity, improve first-contact resolution, and drive higher customer satisfaction by unifying conversations, insights, and workflows. Sprinklr’s customer self-service features guide customers through automated FAQs and AI chatbots to reduce agent workload, while integrated analytics and reporting provide 360° visibility into agent performance. -
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CommunityWFM
CommunityWFM
CommunityWFM is a modern WFM solution that keeps everyone involved in the scheduling process. Developed with a focus on collaboration between remote workforce management (WFM) analysts, supervisors, and agents to improve forecasting and scheduling. Cloud workforce management software built for WFM professionals to make them more efficient at their job. Save time and money with a unique blend of intraday management and automated planning solutions. Mobile WFM has never been more important. Community Everywhere is a must have for optimized scheduling. The on-the-go solution for agents, supervisors, and WFM professionals to communicate about their schedules and shifts. Agents are able to view their current and past schedules in real-time directly within the app so they don't miss any upcoming shifts. -
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Cresta
Cresta
Radically improve team performance with live prompts on the best thing to say during every customer interaction. On every team, there are experts who are more productive and efficient than their peers. Cresta's powerful AI learns what top performers do differently and uses real-time coaching and guidance to share these best practices across teams. The result? An expert at every customer touchpoint. Across channels and use-cases, Cresta's powerful AI engine is constantly learning and optimizing to help teams accelerate performance. Radically improve compliance and team performance with real-time assistance and personalized coaching that's trained by your top-performers. Cresta analyzes every conversation, tracks agent performance and uncovers coaching opportunities so managers can spend more time coaching and less time reviewing transcripts. -
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Dyalogo
Dyalogo SAS
It is a 100% cloud platform with world-class quality standards from Google Cloud Platform. Based on WebRTC technology, it works with any operating system, does not require VPN and consumes low bandwidth, making it ideal for telecommuting. It allows you to communicate with your customers outgoing or incoming through different channels such as telephone, mail, chat, WhatsApp, SMS, web forms. Talk to your customers through the channels they prefer and the ones that are most convenient and effective for you. We are an omnichannel contact center platform, this means that in addition to managing communication with customers through different channels, we make the experience for customers and agents homogeneous and we also allow different communications to be linked within comprehensive business processes. -
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Brightmetrics
Brightmetrics
Brightmetrics™ is not just another call center reporting software. We enable your team to gain critical insights into the performance of your contact center by identifying key performance indicators and metrics, and how they directly impact your customers’ experience. The backbone of Brightmetrics business intelligence is deep call center analytics that provides remarkable insights using historical data to help you and your customer service team strategize and make better data-driven decisions. While Brightmetrics historical analytics is never more than an hour old, some situations call for up-to-the-minute metrics and reporting about your call center performance. With real-time analytics, get a live feed of your agent activity and customer interactions. -
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RedRoute
RedRoute
RedRoute is a voice assistant that acts as one of your call center agents to answer and resolve customer requests. It integrates with your phone system and customer management system to make the customer’s updates. If RedRoute can’t assist, the call is seamlessly escalated to your call center agents. Our current solution works best for transportation and eCommerce companies. However, we are expanding our feature set all the time. We offer a full-feature 30 day free trial, which begins when you automate your first call. Most customers get up and running within an hour and see savings on day one. Our solution is built for you, just connect your existing software through our 30+ integrations, choose initial preferences, and we’ll handle the rest. Automation begins immediately after setup (which takes under an hour). If your company uses voice and SMS or chat, we can automate your calls so your team can focus on other channels. -
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AI-QMS
Omind
AI-QMS by Omind is an smart call center quality management software to automate QA processes across voice channels. Designed for BPOs and customer service teams, it replaces manual evaluations with real-time with AI-driven interaction scoring, sentiment analysis, and compliance monitoring. Using Natural Language Processing (NLP) and speech analytics, AI-QMS evaluates up to 100% of customer interactions. The platform provides QA reports, detect coaching needs, and maintain consistent service quality. Key Capabilities: Automated QA Scoring Sentiment & Emotion Analysis Compliance Auditing Multi-Channel Evaluation -
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Cisco Finesse
Cisco
Improve your customer experience with Cisco Finesse. This next-generation agent and supervisor desktop provides a collaborative experience for the communities that interact with your customer service organization. Finesse's user-centric design also enhances satisfaction for your customer-care representatives. Finesse offers transparent integration with the Cisco Collaboration portfolio and is standards-compliant. It provides low-cost customization of the agent and supervisor desktops through open web 2.0 APIs and facilitates integration of value-added applications. Cisco Finesse integrates traditional contact center functions into a thin-client desktop. It implements a browser-based desktop through a web 2.0 interface, no client-side installations required. A single, customizable interface or cockpit that offers customer care providers quick and easy access to multiple assets and information sources. This helps ensure faster, more accurate service. -
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Genesys Cloud EX
Genesys
Genesys Cloud EX is an innovative employee experience platform designed to empower and engage teams within contact centers and customer-focused organizations. By integrating powerful workforce engagement management (WEM) tools, it streamlines tasks such as scheduling, performance tracking, and skill development. Leveraging AI-driven insights, Genesys Cloud EX helps managers identify areas for improvement while supporting employees with personalized coaching and development opportunities. The platform promotes collaboration, transparency, and a supportive workplace culture through intuitive dashboards and seamless communication tools. With its cloud-based architecture, Genesys Cloud EX enables organizations to enhance productivity, improve employee satisfaction, and deliver exceptional customer experiences. -
41
TransTrack Manager
TransTrack Systems
TransTrack Systems® provides a web-based transit business analytics and data management system to efficiently aggregate data from multiple sources for enhanced performance monitoring and reporting. The TransTrack Manager™ application acts as a system consolidator or data warehouse focused exclusively on key transit agency information for display using business analytics. Summary data may be imported from an existing system, or entered directly into the TransTrack Manager™ application at either the summary or transaction level. Data necessary for transit performance management and business analytics are consolidated in the TransTrack Manager™ application. We provide tools to support National Transit Database (NTD) reporting requirements for transit agencies of all sizes. Our flagship product, TransTrack Manager™ improves your services daily and assists in long-term goal setting and performance improvement for your organization. -
42
Enthu.ai
Enthu.AI
Drive revenue, enhance customer experience and improve operational efficiency through AI-generated insights across 100% customer conversations. Find opportunities to improve sales pitches, unearth compliance issues, enhance customer experience, and much more. Enthu.AI is 100% customizable to your specific use case, be it sales, service, or customer success. Easy data visualization that drives actionable insights across multiple business functions – unlocking revenue opportunities. Filter calls across dates, agents, moments, feedback, duration, call type; and much more. This helps you build and test calls against custom QA hypotheses. Review a 30-minute call in under 30 secs by automatically seeking audio to the duration where a dialogue is spoken. You don’t need to listen to a call end to end.Starting Price: $59 per user per month -
43
TelStrat QM
Serenova
Empower your supervisors, trainers, Quality Assurance teams, and agents to optimize customer interactions. Review live-monitored and recorded calls, and synchronized voice and screen recordings via a user-friendly interface. Automatically analyze interactions for actionable insights. Enhance service quality, determine call-handling effectiveness and confirm agents are adhering to scripts and processes, all with a sophisticated call center quality management software. Easily manage team performance via intuitive interface. Listen, watch, evaluate and score agents, and deliver effective coaching and e-Learning. Provide packaged call content with e-Learning resources to coach agents and improve KPIs with instant, relevant, and regular feedback. Easily, efficiently and quickly perform evaluations. Prepare agents to excel by providingin-depth performance reporting. -
44
RapportCMS
Unity4
RapportCMS is our competitive advantage vs our competitors. We are focused on the intersection between telephony, interaction management and the people who handle the calls. This approach ensures that we make ‘human technology’ designed by and for contact center practitioners. We know that world-class call center technology must be equally adept at addressing what happens after the agent says hello as to how the call is routed to the desktop. As one of the leading Contact Centres in the AUNZ market, we had over 10 years of building, refining and improving our technology before then releasing it to market as a SAAS solution. While most providers have built solutions from a telephony perspective, we recognize what happens after the agent says hello is of equal importance to what happened before. -
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Verint Quality Bot
Verint
Manual quality management processes are costly and ineffective. Verint Quality Bot automates your quality program to save time and money, improve quality, and reduce compliance risk. Start today and see 5x ROI. Is your quality management program working? Screening a small percentage of calls may leave non-compliant interactions hidden, and risk fines, lost business or worse. Verint can help. Most contact centers only review between 1 and 3% of calls. This severely limits your ability to identify risks and manage quality and compliance. Verint Automated Quality Management can automate the whole quality management process and help you achieve better compliance. Evaluate calls, identify non-compliance and assign coaching—for 100% of voice and text interactions. In this way, you will quickly gain a new level of insight into your organization’s standards of service and compliance. -
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TranZact
FCB Technologies
TranZact is a digital transformation tool for Indian SME manufacturers digitizing their entire business processes. TranZact guarantees total visibility and control over your business with its best-in-class inventory management. Additionally, built-in Tally integration makes precise computations possible. The tool, which has a powerful dashboard of its own, assists businesses in tracking quotations and documents, keeping tabs on sales, and processing payments promptly thanks to automated notifications. TranZact also provides users with a chronological view of typical purchases and sales, and the ability to tag team members, post comments and interact. Some of the key functions provided by the tool include access management, dispatch details, accounts payable, transaction tags, purchase order generation, GST invoices, and work order monitoring.Starting Price: $25 per month -
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Klaus
Klaus
High-growth companies use Klaus to improve their customer support quality. - Improved CSAT & efficiency metrics after the first month of usage. - Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. - Actionable metrics to track quality and identify issues as they arise. - 90% time saved compared to doing reviews manually using spreadsheets. Zoom in on details with data insights and zoom out for perspective with data visuals. A quality all-in-one, Klaus is your single source of information for training & improving. -
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UJET
UJET
UJET is a cloud-native, mobile-focused customer support platform helping organizations make support an integral part of their business by engaging with customers across all endpoints and channels. We are transforming customer interactions through integrated channels and integrated communications, modernizing the customer experience. Our tools offer a multichannel solution for voice, web, text and mobile app support. Customer support must be seamless for the consumer, must empower agents with the best tools to solve problems and must enable brands to present the best support experience possible. Companies like Google Nest, Instacart, Postmates, and GBM trust UJET to power their customer support programs, enabling reliability, security and scaling across the globe. -
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CYF Quality
CYF Technology
With this software, you create one or several QA scorecards and will start to evaluate the customer service with those scorecards you created, thus generating a quality score for the agent and his observations about the service. This note, along with your observations and a final comment with actions and/or recommendations, is called feedback. Not always just read a chat dialogue or listen to a call recording is enough to know what happened in customer interaction. Record the agent’s screen and discover precious information. If the supervisors are required to apply the feedback to the agents, they can do it on CYF Quality as well, but with one extra step. The agents need to give to them a feedback passcode.Starting Price: $699 per month -
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Vocalcom
Vocalcom
AI-Powered Cloud Contact Center Solution that powers innovative, personality-based routing and manages multichannel customer interactions as a single conversation. Welcome to the Vocalcom world, where digital engagement and artificial intelligence (AI) are seamlessly integrated into the customer interaction flow alongside live agents. Manage all customer interactions as one single conversation. A new generation of cloud contact center platform that works with existing systems and supports ALL channels. Vocalcom's intuitive user experience increases productivity and allows companies weave all their customer interactions—across all channels—together into continuous conversation threads, to reduce customer effort and strengthen customer relationships with every interaction. Adaptable, AI-Powered and Amazingly Simple Keep the conversation flowing. Customer interactions across phone, chat, text message, email, social media, and any other channel, all come together in one place.
