Audience

Enterprise, Fortune 500, and Mid-market CMOs, COOs and Chief Customer Officers

About Topbox

Customer experience insights are found in everyday customer interactions with your company. Phone calls, chat sessions, emails, product reviews, Facebook, Instagram and Twitter posts, Reddit conversations, and SMS exchanges are all filled with unsolicited, unstructured feedback.

With Topbox's omnichannel analytics platform, companies are able to quickly identify the issues that interfere with sales, customer churn, and higher support and product costs. Topbox's powerful aggregation, normalization, redaction, sentiment analysis, rule-based and AI-driven classification models provide clients with actionable insights without costly professional services agreements.

Unlock the insights within your customer interactions, with Topbox.

Pricing

Pricing Details:
Consumption-based model, based on the number of customer interactions that are processed annually

Integrations

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Company Information

Topbox, Inc.
United States
topbox.io

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online

Topbox Frequently Asked Questions

Q: What kinds of users and organization types does Topbox work with?
Q: What languages does Topbox support in their product?
Q: What kind of support options does Topbox offer?
Q: What other applications or services does Topbox integrate with?
Q: What type of training does Topbox provide?
Q: What pricing for support is available for Topbox?
Q: What pricing for training is available for Topbox?

Topbox Product Features

Customer Experience

Analytics
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Action Management
Customer Segmentation
Knowledge Management