Alternatives to The Reporting Engine
Compare The Reporting Engine alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to The Reporting Engine in 2025. Compare features, ratings, user reviews, pricing, and more from The Reporting Engine competitors and alternatives in order to make an informed decision for your business.
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1
QEval
Etech Global Services
QEval is a cloud-based solution that enables call centers to manage quality and compliance-related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports, and recording encryption. Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of artificial intelligence technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply “checking a box.” With AI-powered speech analytics, QEval provides valuable performance insights that help interpret emotional cues for improved call center quality monitoring and effective agent coaching. -
2
CallFinder
CallFinder
CallFinder speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. CallFinder automatically transcribes and scores recorded calls, identifying key metrics you can use to improve every aspect of your business. We deliver a highly scalable Software as a Service (SaaS) solution to contact centers and small and medium sized businesses across a wide range of industries. We like to think of ourselves as the speech analytics experts because, well, that’s all we do. We’re all about delivering a truly different software experience. You never get something that’s out-of-the-box. On purpose. Our Managed Client Services support is a differentiator that none of our speech analytics competitors offer. Your CallFinder Analyst becomes an integral part of your QA team, and you will work with your Analyst on a recurring basis to optimize CallFinder to meet your evolving business needs. -
3
Local Measure Engage
Local Measure
Engage is a pre-built, intelligent, cloud contact center platform that transforms customer service. Built for for Amazon Connect and powered by AWS, Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights, Engage uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers. Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat. -
4
Sales Analysis & Forecasting Tool
SAFIO Solutions
SAFIO Solutions is a cloud based, forecasting software solution for inventory optimization, delivering a comprehensive platform that provides vision, efficiency and analytics to make strategic decisions for improved operational performance. Utilizing a proprietary Sales Analysis & Forecasting Tool, SAFIO Solutions integrates a client’s vital data into a single, convenient and user-friendly interface, one that is intuitive to the information a planner needs to make impactful and efficient decisions, because it was developed by a planner. Get the reporting & analytics needed to focus on emerging trends, opportunities and liabilities where action can then be taken to achieve desired results. Gain the confidence to forecast simply, efficiently and accurately. Available to use on multiple devices wherever you are: at home, in the office or traveling. -
5
User.com
User.com
User.com is a full-stack marketing automation software for all your messaging and relationships with customers. User.com is a single platform with many features providing you with easy-to-use, robust tools for marketing, sales, and support teams. Use the various features to send consistent communication to your customers across a variety of channels, from email marketing, live chat, web and mobile push, SMS messaging, call centers, and more, turning every visitor into happy customers. See every piece of data and measure everything with all activities organized in a single place, that can be customized to show only essential metrics as you determine, to make actionable decisions easy. Ready to check it out? Sign up for a free demo trial now at User.com →Starting Price: $249.00/month -
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Call Center Studio
Call Center Studio
Elevate your customer service with AI powered contact center software. Call Center Studio contact center cloud software provides a range of capabilities to help businesses manage their inbound and outbound contact center operations. In terms of inbound calls, the software typically includes features such as automatic call distribution, interactive voice response, and call routing to ensure that calls are directed to the appropriate agent or team. The software often includes predictive, preview, and progressive dialing for outbound calls to help agents efficiently reach out to customers. Call Center Studio offers real-time monitoring and analytics to help managers track performance in one screen. If you are frustrated with the high cost, complexity and difficulty of the conventional systems, our cloud based software is just perfect for you! Meet our user-friendly product! 💰 Pay-as-you-go ✔️ No hardware. No software. No maintenance 👨💻 Easy to use 🔗Smooth integration -
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800response
800response
800response provides a comprehensive lead generation, lead tracking, and customer interactions analytics solution to manage top-of-the-funnel lead generating practices, providing focused tracking and targeted lead nurturing of with customer profile data and interaction analytics. Ranging from small and mid-sized businesses to large, multi-location dealer networks and franchise systems, and contact centers, we help businesses across all industries boost and optimize new customer acquisitions and interactions, measure and track campaign performance, and monitor the customer experience. Together, 800response and CallFinder deliver automated transcripts and sentiment analysis on 100% of your customer interactions, allowing you to quickly search calls for specific words and phrases and gather customer sentiment insights to improve CX and retain your best customers, all within one seamless solution. Learn more about CallFinder Speech Analytics from 800response. -
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TASKE Contact
TASKE Technology
Build your contact center on a solid foundation with TASKE Contact software, flexible contact center call management software. Thousands of contact and call center supervisors around the world rely on TASKE Contact software to help manage their agents, set and meet service levels, and provide vital management information on all call activity. TASKE Contact offers real-time ACD monitoring and historical call reporting for the contact center. It includes a web portal for access to real-time data and TASKE's advanced cradle-to-grave search tool, Visualizer. Our solutions provide the insight necessary to improve contact center service levels and enhance customer retention strategies. Organizations use TASKE to report on all inbound, outbound, and internal call activity, monitor and improve call center agents’ performance levels, respond immediately to changing call volume and agent availability and control operating costs. -
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CallMonitor
CallMonitor
CallMonitor is designed for business owners, managers and supervisors who are employing mobile call operators. As a call monitoring software with rich features to boost the productivity of your business and keep you informed. It allows you to gain deep insight and interesting statistics regarding company phone calls. Once CallMonitor is downloaded in your employees phones, call monitoring can begin, and you will have direct access from your web browser to your employees call history, call logs, call recordings, call statistics, performance of each employee plus a customer database with customer call patterns. CallMonitor allows you to see the complete call history and call log of your employees. CallMonitor offers a wide range of statistics that enables you to properly manage your call center. CallMonitor lets you listen to each call that your operators made using high quality call recorder app.Starting Price: $10.99 per user per month -
10
PBXMate
SoliCall
PBXMate is targeted for providers of conferencing solutions, developers and operators of VoIP solutions and organization looking to cancel echo and noise in their phone calls. PBXMate is a software product and can be used without making any change to the hardware. PBXMate is equipped with advance noise reduction and server-side echo cancellation algorithms. PBXMate also monitors the quality of the network and provides real-time visual alerts when quality drops in any of the calls. SoliCall’s PBXMate can be easily integrated in any network that has an interface to the common SIP standard. With PBXMate’s plug-and-play technology you can start cleaning calls within few minutes without changing your hardware. PBXMate displays real-time statistics on calls in progress and aggregated statistics on all the calls that were processed. You can use this information to appreciate the improvement provided by PBXMate and also to gain control and insight on call quality parameters. -
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RetailerIN
Thinkinside
Solutions For The Smart Factory. An advanced solution for the real-time monitoring and control of assets and workforce in industrial environments. In-Store Behavior Analytics. RetailerIN is an advanced in-store analytics solution, able to measure and analyse in real-time and with high precision how shoppers move and interact with products in a physical store, and to turn such data into actionable KPIs for store and marketing managers to improve processes and optimise store’s profitability.Interactive Dashboard Data at your fingertips. Visual analytics made easy, in order to support the day-by-day management of the store(s) and monitor the impact of interventions aimed at optimizing operations, improving commercial performance and the overall customer experience. Analytics Report. Knowledge in your inbox. Automatically generated reports including actionable KPIs and insight on the performance of your store(s). Analysis of trends and impact of external factors. -
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Daisee
daisee
Daisee builds technology to provide access to deep insight into the behavioural and emotional dynamics of your customers with the most accurate AI-powered, fully-automated AQM available for more impactful coaching, improved commercial outcomes and compliance monitoring. Daisee analyzes and automatically scores 100% of customer interactions using a world-first automated, digital quality scorecard. This automatically surfaces quality assurance issues that require human intervention in the areas of communication, compliance and conduct. Daisee enables you to see far beyond words alone, surfacing the underlying emotion hidden deep within your interactions – what your customers are really saying, thinking, and feeling. Daisee helps organisations create practical business value immediately, with software that is incredibly flexible and easy to deploy across any telephony system. Globally Daisee operates in Australia, New Zealand and the USA.Starting Price: $89/month -
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QueueMetrics
Loway
QueueMetrics monitoring software lets you track agent productivity and agent time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards. It simplifies call center agents daily workflow using a dedicated agent interface with text messages and alarms options and integrates easily with all modern CRM in the market like Vtiger or Salesforce, includes a ready to use WebRTC softphone and a complete quality tracking tool. Measure and improve all contact centre activities with more than 200 different metrics and manage your call center processes in realtime with extensions and calls control, live alarms, whisper mode, spy and barge mode. More metrics and reports coming out for free every year! QueueMetrics software is available on premise or as a cloud hosted service for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX and many other Asterisk distros. -
14
Eclipse CMS4
Datatrack
See a quick return on investment through cost savings, improved operational efficiencies and better customer service. Our Call Management System (CMS4) provides organizations with the ability to take control of their telephony costs with detailed analytics on performance. Whether you have a small system or a large clustered worldwide network, CMS4 will provide you with the information you need and in the format you require. CMS4 is provisioned either as an On-Prem, Cloud or a complete hosted managed service solution. Whether you have a small system or a large clustered worldwide network, CMS4 will provide you with the information you need in the format you require. You can use CMS4 to measure the traffic at each gateway or trunk group and produce grade of service reports that will clearly show you if your capacity matches your demand. This information can be used to ensure that your system is running efficiently to meet current demand and forecast future requirements. -
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WhoFi
WhoFi
Running a library is a lot of work. WhoFi makes it easier by automating tasks that take your time and attention away from patrons. Libraries and other community hubs are more than just the buildings they occupy. They are centers of learning, professional development, safe spaces, remote working spaces, and protectors of community connections. Keeping the WiFi funded and fast is a top goal of modern community centers. Accurate numbers around WiFi usage are needed for board reporting, grant proposals, improving patron experiences, and more. Quantify and qualify WiFi information to improve your community space. Insights such as patron dwell time, session counts, and new vs. return rates are being used in strategic planning, day-to-day decision-making, advocacy communications, and programming enhancements. All of these insights are provided while still respecting and maintaining patron privacy and adhering to all privacy laws. -
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OnviCord
OnviSource
Evaluate and optimize the performance of your people, processes, operations and technology. Managers can easily search, download and analyze information anywhere in real time or by using historical data, enabling quick, secure access to recorded interactions. Monitor interactions to aid training and assist agents and employees with quality assurance and policy/script adherence. OnviCord PRO delivers simple, browser-based access to a everything needed to monitor and manage recorded call information quickly and easily. Contact centers with unassigned workstations can associate calls with individuals' logins. Users with assigned privileges can turn the recorder on and off at their desktops. Supports search and playback of exported recordings outside the central server or network. -
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Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers. This intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application. Gather feedback from customers with post-call IVR, email, and web intercept surveys. Provides actionable insights for supervisors on agent performance and areas in need of improvement. Engage with customers on a variety of channels from a single intuitive contact center agent desktop that includes inbound voice, outbound voice, outbound IVR, and digital channels. Provides a flexible and agile approach that streamlines the management of the customer's software licenses across the enterprise.
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Observe.AI
Observe.AI
Observe.AI powers end-to-end quality management with the most accurate speech analytics for Contact Centers. With its Voice AI Platform, support teams analyze 100% of voice calls for quality and compliance, automate agent evaluations, and improve coaching. Analyze Calls for 100% compliance and call quality monitoring, so you'll never miss an opportunity or risk. Evaluate Agents with automated agent evaluations, and build trust with accurate data while fixing broken processes. Coach Teams with targeted coaching, know what training programs drive change, and replicate what top supervisors and trainers do best. Observe.AI uses the industry’s most accurate conversation intelligence engine to analyze customer interactions across every channel, giving you visibility into what's happening in your business. We incorporate these insights into evaluation and coaching workflows to improve agent and seller performance at scale—in one seamless platform. -
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Sharpen
Sharpen
Unify communications and contact center solutions into a single, optimized, remote-friendly experience. Deploy with minimal onboarding time. Integrate with your existing communication, productivity, and workflow applications. Low code / no-code interface makes data easy to query, export and automate. Measure and record service interactions the same way on every channel. We’re built for custom data reporting and analytics, measuring your ROI from day one. Deliver superior customer experiences through AI-supported decision-making and automated workflows. Foster agent engagement and agent development with timely, data-driven self-coaching and built in performance management. Gain efficiencies and insights across your organization with our modern interface. We scale quickly to meet spikes in demand – which means you can too. Join our network of experts transforming the future of call center technology.Starting Price: $99 per month -
20
FineReport
FanRuan Software
Summarize your business performance visually, effectively monitor your ongoing operations, detect trends, and identify new business opportunities. Anyone can create reports or dashboards with stunning data visualization. Data entry function improves the efficiency of updating real-time data. Simplify deployment and integration, lower operation and maintenance cost. Open APIs enable IT to customize reporting systems easily and quickly. Anyone can build impressive reports and dashboards within 10 minutes with three reporting design modes and drag & drop ease. Support all mainstream databases. In one click, you can combine data from multiple data sources to have a comprehensive analysis. Provide 19 categories and over 50 styles of self-developed HTML5 charts, with cool 3D and dynamic effects. Rich controls make it easy to input massive data via forms, with thoughtful functions such as data validation and temporary storage.Starting Price: $1.00/one-time -
21
White Cup BI
White Cup
White Cup BI is a distributor-focused business intelligence and reporting software that seamlessly integrates with your ERP system to quickly distill data. It uncovers more sales opportunities, improves customer communications, and spots customer performance trends giving your team instant insight into customer, supplier, and product performance. For over 20 years, White Cup has been building powerful software that puts timely, accurate, and insightful information right at the fingertips of distributors. MITS BI (Business Intelligence) enables companies to gain easier access to revenue intelligence information that drives growth, increases profitability, differentiates your business, and improves employee engagement. Get easy access to sales information, better customer insights, and improved visibility into your sales and order processes. -
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Evisions Argos
Evisions
Evisions Argos delivers the insights that you need in order to make timely, better-informed decisions. Argos helps colleges and universities work better, delivering flexible, powerful, easy-to-use reporting tools developed by higher education experts. View student, departmental and institutional data in real time. Interactive reports and dashboards illustrate that data, providing insights at a glance and improving visibility throughout your institution. You can also: Schedule reports and emails; Use the Data Dictionary and Library of Objects; Insert, update, and delete! Argos’s CO-OP user community can help you speed up implementation and lower your total cost of ownership, with an online library containing pre-designed reports and DataBlocks. It encourages collaboration and sharing by bringing together higher education professionals with similar reporting responsibilities and experiences. -
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DigDash
DigDash
Every day, your business generates countless data. Used correctly, this data is invaluable. Aggregated together, this strategic information opens up an ocean of opportunities. Expert in business intelligence, DigDash accompanies you through a reliable solution to simply exploit your data and increase your performance today. From design to deployment, from questions of use to development needs, DigDash is by your side for the long term, in a close relationship. In a desire for continuous improvement, flexibility is at the heart of our DNA. Our software stands out for its ease of use at all levels. The solution is recognized as one of the most powerful on the market. Whatever your operational vision, our tool adapts to your business specificities. Thanks to enlightened real-time visibility on all your activities, from marketing to finance, from sales to HR, your managers are able to make rational decisions at the right time. -
24
Mereo
Mereo
Integrated platform for managing people and organizations . We have the right tools to align people's results with companies' results. Everything you need to achieve your results in one place . Use each of our solutions separately or in an integrated way. Fully automated system to maximize your results. More assertive decisions through effective targets and indicators to generate alignment. Assess skills and improve your team's performance. Structured and transparent processes for calculating variable remuneration. Manage training and monitor the evolution of your team. Evaluate your talents through competencies, provide feedback and carry out PDIs. Plan and track goals, analysis of deviations and action plans in an automated way. Measure your team's engagement and make data-driven decisions. Have a variable compensation plan with analytical reports and simulation of results.Starting Price: $20 per month -
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Turnkey Intelligence
ActualConversion
Easy to understand business intelligence is now accessible for EVERY business. No coding, no integration, no building of complex dashboards. Its ready to go! All your insights in one dashboard A pre-built home dashboard that summarises all your marketing reporting and insights in one place, that offers one unit of measure that puts all platforms on a common scale so you can see easily which activities and channel are performing. Works on desktop, tablet and mobile ready. Take the complexity out of your business metrics and have access to easy-to-interpret insights with the simplified dashboard of Turnkey Intelligence. Turnkey Intelligence is designed to put business users and marketing specialists on the same page. It takes just a few seconds to know what's performing and what's under-performing. Our easy-to-use platform will be up and running in minutes. No coding or technical work needed. View all your business data, insights, and marketing campaigns on one dashboard. -
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Quvu
Pebbletree Ltd
Quvu is an innovative, fully cloud-based contact centre management system. Our self-built technology empowers businesses to positively transform how they handle customer contact, analyse performance and improve agent productivity. Incorporating Predictive and Preview Dialling, our advanced iQ Wallboard, Real-Time Customisable Statistics, Ofcom & TPS Compliance and many more intelligent features, Quvu delivers tangible benefits to call centres of all sizes. Powered through an award-winning VoIP platform, everything you need to manage your entire operation is accessed through a user-friendly web interface in just your web browser. Whether you’re looking to increase sales, conduct market research or guarantee customer retention, Quvu helps you speak to more customers and prospects whilst providing you with the tools that will present valuable and actionable insights that you can use to improve performance.Starting Price: £99 -
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ice Contact Center
Computer Talk Technology
ice Contact Center is an all-in-one customer communications solution, designed to serve all of your contact center needs. Stay ahead of the curve by providing more than just a simple call center. Evolve into an omnichannel contact center solution with enterprise-class features. An all-in-one solution lets you invest in your platform and infrastructure once. No need to add technologies or support diverse systems. Know which processes need to be updated and when with over 100 pre-built reports and a highly configurable monitoring tool. Add social media and mobile channels to your contact center so customers can reach your where it is most convenient for them. ice Contact Center was developed with users and customers in mind. This means that we provide an all-in-one solution to meet all of your needs, enabling you to serve your customers effectively. -
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CenterMaster
AcuCall
Whether you have a dedicated team or need an enterprise solution, the CenterMaster platform is easily scalable to support your organization. Outside of CenterMaster’s standard or canned reports, AcuCall’s Reporting Services provide you the data you need to drive results. We understand the importance of timely and accurate data to measure performance and adjust business processes. Route inbound calls to skilled agents across the globe through the CenterMaster cloud. Whether you have one location, multiple locations, or virtual agents CenterMaster will connect customers to the right department and agent creating positive customer experiences. AcuCall’s Professional Services team can facilitate integrations with third-party applications and tools so agents can seamlessly navigate workflows to effectively and efficiently serve customers. -
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Ytel
Ytel
Predicatively dial your contacts and automatically leave voicemails, emails, and text messages - with no special equipment. Ytel is a cloud-based integrated marketing suite solution. Ytel Contact Center assists SMB call centers and businesses in managing multi-channel communications. Ytel features include auto-dialing, call distribution, voice response, and a scripting module. With Ytel, users can gain access to real-time agent reporting for metrics on call performance and lengths. Ytel is also accessible via iOS and Android devices. Develop new communications functionality in any language and get to production faster. Trust in a platform designed for product development with high uptime and high capacity for SMS and voice channels, with the bandwidth to send and receive volume at scale from a single API. Your business has its core competencies - now you need to augment and centralize customer engagement for better operational efficiency.Starting Price: $99 per user per month -
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OneContact CC
Collab
A 360º contact center solution that combines multiple communication channels: voice, video, e-mail, social media, and chat (WhatsApp, Facebook Messenger, and Bots), all in the same interface. Simple, intuitive, and customizable interface. Includes all channels: voice, E-mail, Whatsapp, Facebook, chatbot, and video. Excellent audio quality, notification mechanisms and chat with supervisors. Monitor agents and teams in real-time. Wallboard views of the call center’s performance. Conjugate the best contact center capabilities with CRM information to deliver exceptional experiences. The CC is synched with your customer’s journey, giving agents the data they need to provide personalized and smooth customer support. OneContact CC integrates seamlessly with the leading CRM providers. Multichannel contact management system, which allows to the creation and maintains a clear view of the profile and interaction history for every client. -
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IQService
Quest Analytics
When customers and members need real help, they call to talk to a live person. IQService is the solution community banks and credit unions use to automate, track, and document customer interactions from the contact center and the branch. IQService is a memory resident toolbar that provides access to each feature within one or two mouse clicks. Our customers tell us this software is super easy to use. While non-intrusive to the calling process, it helps contact center and branch associates quickly get answers to complex customer questions. Want to see a consolidated view of customer balances, services and the overall relationship, NO Clicks. It is right on the toolbar. IQService raises the bar by providing core banking system integration. Maybe you are using Fiserv, Jack Henry, FIS, Finastra, or other core banking systems. IQService integrates with the core banking application and automates the call research process while at the same time documenting every inbound call. -
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NinjaCat
NinjaCat
Unify your data. Create beautiful, insightful reports and presentations so your business can compete, thrive and grow. Accelerate campaign optimization, lead generation, and conversion for every sales and service location. Deliver exceptional results to your advertisers and unburden your analytics team. Transform cold data into beautifully engaging insights with our user-friendly, customizable reports and dashboards. Minimize marketing data chaos through automation. Collect, harmonize, and store data securely. NinjaCat is powered by a transformational data engine for unified digital marketing analytics, automated reporting and campaign optimization. Digital marketing data is increasingly critical and uniquely complex to manage. It's siloed across a wide variety of channels and platforms, each with their own analytics features, making it impossible to get a holistic view of digital marketing performance. -
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neXorce
Spectrum Corporation
NeXorce Enterprise Suite monitors the heartbeat of the call center. Real-time & historical content from various Contact Center applications can be combined to create the one stop reporting tool agents and managers are requesting. NeXorce provides comprehensive real-time call center reporting. Publish your information to a dashboard, desktop, web report, tablet, or smartphone. Stay connected through email, SMS text, notifications and web reports delivered straight to your smartphone. Show real-time statistics, metrics, and messages on large format displays. Display real-time information through wireless URL or network connection. -
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CallN
CallN
Automated Call Intelligence. Drive actionable insights from interactions between the two most important resources in your business; your employees and customers. Automate QA processes across all interactions, easily identify specific areas where additional agent training may be required and optimize team performance. Ensure your business complies with regulatory and privacy laws and is effectively managing risk. Pause/resume calls at leisure and receive alerts for potential compliance issues. Unlock insights from your customer interactions and gain the tools to measure and improve your business to customer engagement and experience. Get a clear understanding of what customers say and want via powerful sentiment analysis, campaign monitoring, topics analysis, segments and much more. Call recording and tagging simplified. CallN makes it easy to tag and organise your calls while creating custom rules to minimise repetitive tasks.Starting Price: $13.50 per month -
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xpdReports
xpdoffice
You need to be able to access information throughout your organization. You need contract details when your contract officer is not there. You need productivity and cost values to make adjustments. You need information now. Cost and performance are under scrutiny like never before. xpdReports gives you real-time tools to manage both. Together, in a single, powerful interface. With xpdReports, your results are immediate and accurate. Real-time reports including earned value management features. Labor and expense distribution reports monitor internal economy. Budgeted vs. actual hours “percent complete” reports. Subjective “percent complete” reports providing third dimension reporting. Easily report your organization’s real value. Provide your customers with accurate project reports. Easily transfer data to QuickBooks, MS Project and Excel. -
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Thrive Metrics
Shopventory
Thrive Metrics® is Shopventory’s proprietary analytics and reporting engine platform providing actionable insights and custom recommendations for thousands of businesses across the globe. Shopventory® developed and designed Thrive Metrics to meet the needs of its client base for real-time business metrics analysis and reporting integrated seamlessly into their day-to-day operations. Shopventory, via the Thrive Metrics platform, is committed to helping organizations run a successful and healthy businesses through integrated management intelligence reporting from all forms of sales, financial, inventory, customer management and communication channels. -
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TCN
TCN
TCN Operator is a collection of all the best call center tools seamlessly integrated together. With TCN’s no contract promise, the cloud-based platform is customizable to meet all of your call center needs. TCN’s call center software supports billions of consumer and agent interactions each year. Control all call center communication channels in one place. Provide your agents with a unified experience and the ability to talk with consumers over whichever medium they prefer. Offer numerous channels of communication, and let the customer choose their preference. Equipped with the right tools, your call center can confidently tackle all compliance regulations. Keeping your call center and your customers’ sensitive information safe is of the utmost importance. Following compliance regulations such as TCPA, HIPAA, and FDCPA is made possible by automating and streamlining proper call center practices. Data without the proper protection may lead you to difficult hurdles down the road. -
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ibi
Cloud Software Group
We’ve built our analytics machine over 40 years and countless clients, constantly developing the most updated approach for the latest modern enterprise. Today, that means superior visualization, at-your-fingertips insights generation, and the ability to democratize access to data. The single-minded goal? To help you drive business results by enabling informed decision-making. A sophisticated data strategy only matters if the data that informs it is accessible. How exactly you see your data – its trends and patterns – determines how useful it can be. Empower your organization to make sound strategic decisions by employing real-time, customized, and self-service dashboards that bring that data to life. You don’t need to rely on gut feelings or, worse, wallow in ambiguity. Exceptional visualization and reporting allows your entire enterprise to organize around the same information and grow. -
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Maqsam
Maqsam
Discover the future of business communication with Maqsam’s cutting-edge solutions, where advanced intelligence meets contact center innovation to transform your CX interactions and accelerate business growth. Boost your global presence with local numbers in 200+ cities, connecting you to customers anywhere, anytime. Unlock your potential with our cutting-edge analytics, providing the insights you need to make informed decisions. Get native integrations with the leading CRM and Helpdesk solutions to easily integrate your software stack and achieve smooth customer service and sales operations. With Maqsam, support and sales teams can automate repetitive tasks, increase efficiency, and drive revenue growth across multiple communication channels including voice calls, WhatsApp, and more. We enable companies to expand market reach and establish a local presence with access to local numbers in more than 200 cities.Starting Price: $45 per month -
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KSS Call Manager
Kelmar Software Solutions
At the heart of KSS Call Manager is a call processor which logs details of every call. This wealth of data can be presented as a wide variety of reports and on screen statistics to make your organization more productive. Motivational wallboards are available for presenting call data and related business information. Automatic dialling and answering of calls managed directly from your computer screen. Caller information available before you even answer the call. Single click access to applications, call information and business data. Being able to record a call is vital but having an effective search and playback system is equally important. Using the KSS call playback allows you to search for calls by time & date, extension or callers number. The Notes facility allows you to add notes and keywords to a call on completion and this makes finding the calls even easier. Call recording is essential for any organisation. -
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Pyramid Analytics
Pyramid Analytics
The goal of Decision intelligence is to empower employees with insights to make faster more informed decisions to capitalize on opportunities, take corrective measures, and drive innovation. Meet the data and analytics platform purpose-built to power faster, sharper decisions for the enterprise of the future. Driven by a new class of engine. Streamlining the entire analytics workflow. One platform for any data, any person, any analytics needs. This is the future of intelligent decisions. A whole new intelligence platform, combining data preparation, business analytics, and data science into one unified architecture. Streamline the entire decision-making process. So everything from discovery to publishing and modeling is inter-connected (and easy to use). Runs at hyper-scale for any data-driven decision. Unlocks advanced data science for any business need, from the C-Suite to the frontline. -
42
Syteg SSP
Syteg
Syteg SSP cloud call center offers an advanced software to increase customers’ satisfaction and reduce your business expenses. We have a wide range of services that can help any kind of business grow. Reasonable prices and flexible settings will enable you manage your call center efficiency, while successfully increasing business performance. You can consider the number of calls you make on a regular basis and choose the most appropriate pricing plan for your company. Inbound and Outbound Customer Service is a form of support provided to your client by telephone. Inbound call - it is a stage of the call center operation when customer calls in and operator attends to his needs: answers to his questions, provides him with required information etc. Outbound call – is a stage when call center operator calls to the customer in order to follow up on the progress of using their services, or notifies the client about some changes,innovations or policy updates. -
43
Call2Kitchen
CCDEx Technologies
Committed in providing Restaurant Chains advanced technology resources, essential to streamline operations to meet restaurant’s growing customer demands. Find opportunities to improve your customer experience and stay informed on your business processes with our Supervisor Module. Have full control of your business operations by monitoring your agents, inventory, and analytics. System can be customized to meet the unique needs of your operations. Avoid long wait time and improve your customer experience with our sophisticated phone router. Calls are sort, managed, and distribute to an available agent, features are fully customizable. Mimic the functionality of your desk phone on your screen with our VoIP Softphone software. It comes with all necessary features – calls transferring, hold, multiple lines and voicemail. Manage team’s communications effectively directly from the server.Starting Price: $45 per month -
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Phocas Software
Phocas Software
Phocas offers a cloud-based BI and financial planning and analysis (FP&A) platform tailored for mid-market businesses who make, move and sell. Our intuitive platform makes data analysis and financial planning accessible and straightforward, empowering cross-functional teams to make confident, data-driven decisions. Seamlessly integrating with ERP systems like Epicor, Sage, and Infor, Phocas consolidates data into one centralized platform, unlocking ERP potential and improving workflows across the business. Phocas’ key features are: intuitive dashboards, ad hoc reporting, dynamic financial statements, flexible budgeting, accurate forecasting, and automated rebate management. With real-time insights and secure access, Phocas empowers cross-functional teams to explore data and make informed decisions confidently. Whether you're preparing month-end reports, analyzing trends, managing cash flow, or optimizing rebates, the Phocas platform provides the clarity you need to stay ahead. -
45
CallMiner Eureka
CallMiner
CallMiner Eureka leverages Artificial Intelligence (AI) and Machine Learning (ML) to analyze every customer interaction, across all channels, and automatically uncover actionable intelligence. We are continuously improving and expanding CallMiner Eureka products in an effort to provide our customers with the right, most updated tools to maximize ROI. Analytics workbench, discovery, category and scoring configuration. Agent/supervisor portal, direct performance feedback. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture for efficient speech analytics. PCI and sensitive data redaction from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. Brings speech analytics data story to life. Elevate the customer experience. Communicate via your customer’s preferred channels. Power your business with customer insights. Optimize outcomes. -
46
Kunnect
Kunnect
Kunnect provides high quality hosted call center software to help you run your business effortlessly! Kunnect is the best Hosted Call Center Software available today. We provide an Amazon cloud based solution that covers all your call center software and telecommunications needs anywhere on the globe. Kunnect’s XVP - Hosted Call Center Solution provides an affordable and easy to use predictive dialer with CRM scripting to increase productivity, reduce operational costs, and improve customer satisfaction. Our solution is used throughout the world in call centers, as well as empowering at-home agents. Kunnect’s sophisticated cloud-based predictive dialing supports structured, automated outbound right party contact to ensure you meet commitments to your customers and stay in touch. Supports predictive dialing and preview dialing modes for flexibility and productivity. Offers post call actions like printing of invoices or lead sheets.Starting Price: $125 per month -
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OpenText Magellan
OpenText
Machine Learning and Predictive Analytics Platform. Augment data-driven decision making and accelerate business with advanced artificial intelligence in a pre-built machine learning and big data analytics platform. OpenText Magellan uses AI technologies to provide predictive analytics in easy to consume and flexible data visualizations that maximize the value of business intelligence. Artificial intelligence software eliminates the need for manual big data processing by presenting valuable business insights in a way that is accessible and related to the most critical objectives of the organization. By augmenting business processes through a curated mix of capabilities, including predictive modeling, data discovery tools, data mining techniques, IoT data analytics and more, organizations can use their data to improve decision making based on real business intelligence and analytics. -
48
Zendesk Explore
Zendesk
Zendesk Explore provides analytics for businesses to measure and improve the entire customer experience. Building the best customer experience works better when it's driven by data. With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it. Customer support can happen anywhere—on email, chat, phone, or your social channels. It’s good to have a customer analytics tool that can keep up. Explore integrates data from every channel, so you can measure how customers interact with your brand without losing the thread. Explore comes with best practice dashboards and analysis built in, so teams of any size get the metrics that help them track towards success. You can analyze team performance, take stock of operational metrics, or get a better understanding of your customer experience. No matter what it is, Explore has a dashboard to get it done.Starting Price: $9 per agent per month -
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MaxContact
MaxContact
MaxContact is suitable for sites from 6 – 1000+ users, with clients around the world in all sectors including BPO’s, financial services, utility providers and many more. MaxContact is a proven supplier to some of the market leaders in these fields.Starting Price: £49 per month per User -
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EVS7
Electronic Voice Services
Outbound and inbound cloud calling made affordable. Empowering sales teams and call centers with power dialer and telephone answering service software coming with friendly, human support. Take control of your inbound call center with complete all in one software with the flexibility to receive, transfer, and handle calls from anywhere. Agents can login from anywhere and immediately start handling calls with just a computer, USB headset, and internet connection. Managers can monitor results, update settings, and view reports. It’s vital that calls can be managed and handled in a timely fashion, and with Octopus, agents will have all the information they need on the screen to handle calls efficiently. Depending on the size of your business, your agents may field hundreds or thousands of calls every month.Starting Price: $89.00/month/user