Audience
Call centers
About TeleMate.Net Predictive UC Analytics
TeleMate.Net's Predictive UC Analytics product transforms complex communication into actionable business intelligence with secure, role-based access controls to provide proven value across the entire organization. See faster time to resolution in quality of service issues. Drive operational efficiencies for both IT and other business stakeholders. Use a single platform for both UC&C service assurance and workplace analytics. Link communication events by any possible means, providing 'super' views and further visibility. Create role-based controls, allowing employees to access simple, interactive dashboards. Statistically model all session activity to deliver foresight into what to expect tomorrow, next week, or next month. Publish information anytime, at any frequency, and in any format to have what you need when you need it. Provide complete visibility into voice, video, contact center, and collaboration technologies with a single solution.
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Pricing
Starting Price:
$9,995 per user per year
Integrations
No integrations listed.
Company Information
TeleMate.Net Software
Founded: 1986
United States
www.telemate.net
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Product Details
Platforms Supported
Cloud
Support
Phone Support
24/7 Live Support
Online
TeleMate.Net Predictive UC Analytics Frequently Asked Questions
TeleMate.Net Predictive UC Analytics Product Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log