Audience
Manufacturers, OEMs, Automotive, Consumer Durables, HVAC, Medical Equipment, Aftermarket Service Providers, Consumer electronics
About Tavant Service Lifecycle Management
With manufacturers making their way into the new normal, there is a heightened need to incorporate Service Life-cycle Management (SLM) in their overall Digital Transformation Journey. Today, the biggest SLM challenge is to deliver exceptional service experiences while driving high service revenues. Organizations need real-time, connected, and actionable data that enables them to break down service data silos and data-driven decisions that enhance the service operations.
Powered by AI and advanced analytics, Tavant’s Service life-cycle management solution is a closed-loop innovation that enables organizations to provide a connected and seamless aftermarket service experience. This includes customer support, service requests, service parts planning, service contracts, service execution and field service, warranty management, remote monitoring, and IoT capabilities.
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Tavant Field Service Management (FSM)
Keeping up with evolving customer expectations from field service operations can be a real challenge. Manufacturers need to redefine their field service operations from a reactive to a proactive strategy.
Tavant combines best practices in connected technologies, machine learning, and artificial intelligence to help companies cope with the new realities of field service operations. Tavant's field Service management solution provides field service teams with actionable insights and 360-degree knowledge of their customers, machines, and field technicians at all times to help boost productivity, enhance customer experience, and ultimately impact revenue.
BENEFITS
Superior field service tools to empower field service personnel on the job
360-degree view of all assets, products, and customer information in one place
Integration with other service life-cycle modules like warranty, order fulfillment, and more for a seamless customer experience
Intelligent platform
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OneDesk
OneDesk combines Helpdesk & Project Management into one software application. No need to purchase, integrate and switch between other multiple applications. Your team can support your customers and work on their projects in one place. Aimed at SMBs as well as departments within large enterprises, OneDesk is frequently used by project managers, customer service agents, IT technicians, professional services and much more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows customizable to meet your organization's needs.
The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create.
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Teamcenter
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Tavant Warranty
Tavant Warranty is an industry-leading warranty management solution that brings together OEMs, suppliers, and service channel partners in a real-time collaborative environment. The product enables end-to-end warranty lifecycle management and is the only solution of its kind on the Salesforce platform. The product has evolved with over 20 years of experience working with leading manufacturers globally.
Tavant Warranty helps reduce warranty spend, increase supplier recovery, reduce claim processing, and consolidate fragmented warranty data to improve forecasts. Tavant continues to add new components to its warranty management suite. TMAP (Tavant Warranty Analytics Platform) is one such product that uses the latest artificial intelligence techniques to generate actionable insights. Other extended modules like Supplier recovery, Campaign Management, Audit Management, Field service management, etc. cover the entire gamut of aftermarket services for the manufacturers.
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Integrations
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Company Information
Tavant
Founded: 2000
United States
www.tavant.com/manufacturing/service-lifecycle-management
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