Audience
Sales teams and businesses searching for a virtual assistant to automate and optimize their sales operations
About TMAC
The Modular Analytics Company presents our customer journey orchestration software: empower your agents with intelligent conversational guidance.
Our most used features:
Next Best Action: Recommend the best product or service to every customer, at the right time.
Intelligent Conversational Guidance: Guide your agents to the best outcome on every contact.
Behavioural Science: Data-driven behavioural nudges inform agents not just what to say, but how to say it, to drive the desired outcome.
Simple no-code Interface: Delivered through a powerful point-and-click no-code interface, reducing the need for specialist resources.
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NiCE Cognigy’s AI Agents Supercharge Your Customer Service
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-Seamless integration with existing enterprise systems
-Leverages memory and context for hyper-personalized interactions
-Absorbs enterprise knowledge to accurately answer any customer query
-Real-time assistance and actionable service insights for human agents
Business Impact for our Customers:
-30% CSAT improvement
-70% AHT reduction
-99.5% Faster response time
-99% Routing accuracy
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Company Information
The Modular Analytics Company
Founded: 2018
United Kingdom
www.tmac.ai/solutions/customer-journey-orchestration
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