Audience

Contact management solution for anyone wanting to sync their calendars and contacts

About TASKE Contact

Build your contact center on a solid foundation with TASKE Contact software, flexible contact center call management software. Thousands of contact and call center supervisors around the world rely on TASKE Contact software to help manage their agents, set and meet service levels, and provide vital management information on all call activity. TASKE Contact offers real-time ACD monitoring and historical call reporting for the contact center. It includes a web portal for access to real-time data and TASKE's advanced cradle-to-grave search tool, Visualizer. Our solutions provide the insight necessary to improve contact center service levels and enhance customer retention strategies. Organizations use TASKE to report on all inbound, outbound, and internal call activity, monitor and improve call center agents’ performance levels, respond immediately to changing call volume and agent availability and control operating costs.

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Integrations

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Company Information

TASKE Technology
www.taske.com

Videos and Screen Captures

TASKE Contact Screenshot 1
TASKE Contact Screenshot 1
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Product Details

Platforms Supported
Cloud
Support
Online

TASKE Contact Frequently Asked Questions

Q: What kinds of users and organization types does TASKE Contact work with?
Q: What languages does TASKE Contact support in their product?
Q: What kind of support options does TASKE Contact offer?

TASKE Contact Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Inbound Call Center
Outbound Call Center
Real-time Chat
Reporting/Analytics
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Manual Dialer
Predictive Dialer
Progressive Dialer
Queue Management

Contact Management

Contact Database
Interaction Tracking
Sales Pipeline Management
Segmentation
Activity Management
Appointment Management
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Lead Management
Prospecting Tools
Search / Filter
Shared Contacts
Social Media Integration

Workforce Optimization (WFO)

Workforce Management
Performance Management
Quality Management
Interaction Analytics
Real-time Guidance
Liability Recording
Surveying
Speech Analytics
eLearning
Reporting