Audience
Startups, IT companies, Small & Medium Enterprizes
About SympoQ
Intuitive Customer Support Software built to manage and automate customer service and support activities from a single hub.
SympoQ transforms customer support from using separate email inboxes to a robust support customer support system that keeps customers informed and in control of their issues.
It can be used as a back-end support ticket software or as a front-end, full featured help desk system.
The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. Each arrived email message, whether a new message or an email reply is transparently stored into the ticket database.
When used as a front-end helpdesk system, both customers and agents can access a dedicated portal with a custom designed layout, additional options, and data required to manage issues and tickets according to their roles and permissions.
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Our reviews SAY IT ALL ..🎤.
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Pricing
Starting Price:
$10.00/month
Pricing Details:
- Concept plan - $10/agent/month
- Team plan - $15/agent/month
- Premium plan - $20/agent/month
- Team plan - $15/agent/month
- Premium plan - $20/agent/month
Free Trial:
Free Trial available.
Integrations
API:
Yes, SympoQ offers API access
No integrations listed.
Company Information
SympoQ
Founded: 2018
Bosnia & Herzegovina
www.sympoq.com
Videos and Screen Captures
Agent dashboard
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
Online
SympoQ Frequently Asked Questions
SympoQ Product Features
Customer Service
Alerts / Escalation
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Workflow Management
Appointment Management
Call Center Management
Social Media Integration
Surveys & Feedback
Virtual Assistant
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Real-time Chat
Self Service Portal
Ticket Management
Community Forums
Multiple Brands / Products
Network Monitoring
Service Level Agreement (SLA) Management
Live Chat
Canned Responses
Customizable Branding
Offline Form
Proactive Chat
Geo Targeting
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking