Audience

Companies interested in a hyperautomation platform that works with any existing ITSM tool to uncover and act on insights in real time

About Swish.ai

The first hyperautomation platform that works with any existing ITSM tool to uncover and act on insights in real time, accelerating ticket resolution time and reducing costs. Swish.ai hyperautomation platform mines, automates, and predicts the best course of action, and then routes to the best-matched agent. The Swish.ai platform evaluates your historical ITSM ticket data to create and inform dynamic AI models that capture insights about your unique environment, even as it evolves. Swish.ai’s patented solution goes beyond NLP to understand your company lingo. It improves the understanding of each underlying ticket issue and identifies the next best action accurately on the spot. Once tickets have been accurately classified, the platform evaluates additional real-time variables before assigning them to the best-matched agents. We also provide reference resources to ensure they have everything needed to resolve the ticket without re-routing or pausing it.

Other Popular Alternatives & Related Software
Automation Anywhere
Automation Anywhere
(3 Ratings)
Automation Anywhere is the leader in Agentic Process Automation (APA), putting AI to work across organizations. The company’s platform is powered with specialized AI agents, generative AI, and offers process discovery, RPA end-to-end process orchestration, document processing and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, improve customer experiences and create new revenue streams. The company is guided by its vision to fuel the future of work by unleashing human potential through Agentic AI-powered automation.
Learn more
SysAid
SysAid
(106 Ratings)
SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI. It makes your IT team 100x more impactful, resolves issues faster, eliminates repetitive tasks, and shifts from firefighting to delivering strategic impact. With no-code workflows, AI-powered ticket handling, and an intuitive self-service portal, SysAid empowers IT to focus on what really matters: business value. At its core is Agentic AI: a powerful operational layer where AI Agents take the first action, accelerating resolution and boosting efficiency. Built for IT, SysAid includes enterprise-grade security, built-in governance, and the ability to add guardrails, control, and responsible AI protection to your data. Go live in weeks with fast, code-free onboarding—no heavy migrations or steep learning curves. With flexible customization and award-winning support, SysAid grows with you. ITSM run by AI, and by you.
Learn more
Appian
Appian
(2 Ratings)
Appian, the digital transformation platform, enables teams to build powerful applications 10x faster. Combining the speed of low-code development with industry-leading process management, Appian helps organizations keep their digital transformation journey on the fast track. Appian features a low-code development infrastructure with drag-and-drop, declarative and visual development, consistent user experience across all devices, integrations, instant deployment, and more.
Learn more
Zoho Desk
Zoho Desk
(17 Ratings)
Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.
Learn more

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 2.0 / 5
More Reviews Write a Review

Company Information

Swish.ai
Founded: 2017
Israel
swish.ai/

Videos and Screen Captures

Swish.ai Screenshot 1
Swish.ai Screenshot 1
Other Useful Business Software
Gemini 3 and 200+ AI Models on One Platform Icon
Gemini 3 and 200+ AI Models on One Platform

Access Google's best plus Claude, Llama, and Gemma. Fine-tune and deploy from one console.

Build generative AI apps with Vertex AI. Switch between models without switching platforms.
Start Free

Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online

Swish.ai Frequently Asked Questions

Q: What kinds of users and organization types does Swish.ai work with?
Q: What languages does Swish.ai support in their product?
Q: What kind of support options does Swish.ai offer?
Q: What other applications or services does Swish.ai integrate with?
Q: What type of training does Swish.ai provide?

Swish.ai Product Features

ITSM

Change Management
Problem Management
Self Service Portal
Configuration Management
Dashboard
Incident Management
Availability Management
Contract/License Management
Release & Deployment Management
Asset Tracking
Project Management

Swish.ai Additional Categories

Swish.ai Verified User Reviews

Write a Review
  • A Swish.ai User
    CEO
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Swish.AI Creates No Value in the ITSM Space"

    Posted 2025-06-25

    Pros: There is really nothing I like about the Swish AI product. It is redundant, and is completely unnecessary given that there are many ITSM platforms that already have native AI capabilities.

    Cons: Swish is a standalone AI tool that requires integration with other ITSM systems. However, there is no product/market fit for Swish because all of the top ITSM tools already have native AI capabilities. I would characterize Swish as a product in search of a market. It has no use case that I'm aware of. The Swish integrations I witnessed were problematic, to say the least. They were complex, time consuming, costly, and did not achieve their objectives.

    Overall: I would not recommend Swish to anyone who wants AI capabilities in their ITSM tool. You are far better off adopting an ITSM tool that already has built-in AI capabilities.

    Read More...
  • Previous
  • You're on page 1
  • Next