Alternatives to SweetHawk
Compare SweetHawk alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to SweetHawk in 2026. Compare features, ratings, user reviews, pricing, and more from SweetHawk competitors and alternatives in order to make an informed decision for your business.
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1
Zendesk
Zendesk
Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. -
2
Dialpad Connect
Dialpad
Dialpad Connect is an AI-powered unified communications platform that combines voice, video, and messaging to enhance team collaboration and customer interactions. It features real-time call transcription, automated call summaries, and AI-generated action items to help users stay focused during conversations. The platform integrates seamlessly with popular business apps like Salesforce, Zendesk, Microsoft Teams, and Google Workspace to streamline workflows. Designed for businesses of all sizes, Dialpad Connect delivers enterprise-grade reliability with 100% uptime SLA and robust disaster recovery. Security and privacy are core priorities, meeting standards like GDPR, HIPAA, and SOC 2 compliance. Dialpad Connect helps companies elevate customer experiences while boosting team productivity. -
3
EZO AssetSonar
EZO
EZO AssetSonar is a comprehensive IT asset management platform that provides real-time visibility into your entire digital infrastructure. Track and optimize hardware, software, and license management to reduce risks, control IT spend, and improve compliance. With powerful features like software discovery, license tracking, and software normalization, EZO AssetSonar helps businesses overcome challenges such as SaaS sprawl, shadow IT, and redundant software licenses. Seamlessly integrating with leading ITSM tools like Jamf, Zendesk, Intune, and SCCM, AssetSonar simplifies workflows and ensures continuous monitoring of your technology ecosystem. Automating manual tasks and consolidating data from diverse sources enables IT teams to focus on strategic initiatives while maintaining control and compliance. Optimize your IT asset lifecycle, boost efficiency, and make smarter technology purchasing decisions with EZO AssetSonar’s powerful IT asset management capabilities. -
4
Guru
Guru
Guru is the AI Source of Truth for your company. It’s an AI knowledge platform that connects everything your teams know—across chats, docs, and apps—into one trusted layer that delivers cited, permission-aware answers everywhere you work. Guru automatically connects to tools like Slack, Teams, Google Drive, Confluence, Salesforce, Zendesk, and more, so employees and AI assistants can access verified knowledge directly in their workflow. Every answer shows where it came from, inherits existing permissions, and stays accurate automatically through built-in verification and expert updates. By connecting knowledge, making it accessible everywhere, and keeping it trustworthy automatically, Guru eliminates manual searches and ensures everyone—human or AI—works from the same truth.Starting Price: $25 -
5
Zendesk Workforce Management (WFM) is an AI-powered solution designed to optimize staffing, scheduling, and performance tracking for customer support teams. It leverages historical data to forecast staffing needs accurately, helping reduce overtime and avoid scheduling gaps. The platform automates agent scheduling, tracks real-time activity, and offers analytics for customizable planning. Zendesk WFM empowers agents with better visibility into their tasks, enhancing productivity and job satisfaction. Companies using Zendesk WFM report significant improvements in first reply time, call resolution, and operational cost savings. The software is easy to integrate into existing Zendesk environments and supports businesses of all sizes.Starting Price: $5.00/month/user
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6
GrowthDot CRM and Deals
GrowthDot
CRM and Deals for Zendesk is a sales CRM that will help you to manage pipelines inside Zendesk Support without buying Zendesk Sell. With its help, you can combine customer support with the sales process and create one unified and omnichannel platform. Here is a list of the main app features: Obtain sales opportunities directly from Zendesk Support tickets View a complete record of interactions with each client Centralize all sales deal information in one location Customize and create pipelines to fit your specific sales process Include product descriptions in your deals Incorporate stages, product details, and client data Set lost reasons and their subcategories Automatically schedule lost deals to be moved Attach files to your deals Analyze reports on lost deal reasons, sales trends, and more User-friendly interface for easy navigationStarting Price: $6 per agent/per month -
7
GrowthDot Proactive Campaigns
GrowthDot
With Proactive Campaigns for Zendesk, you can quickly categorize customers into lists within Zendesk and send out email campaigns to multiple recipients with just one click. Additionally, it serves as a fantastic substitute for Zendesk / Mailchimp. Send as many mass outbound emails as you need directly from Zendesk Check emails with test recipients Launch follow-up campaigns View email statuses with integrated Email Tracking Assign campaigns to specific groups, agents, or brands Type and send emails using an alias Add CCs to your emails Share contact list and campaigns between agents Import CSV files with data or choose from the already created list Add formatting to your email body Use HTML code to create brand emails Integrates with analytics tools Schedule campaigns and set up triggers Create Zendesk tickets with any status automatically Send internal notes in bulk Allow contacts to unsubscribe from the Campaign Collect feedback via CSAT surveys and ratingsStarting Price: $5/month/user -
8
FixFinder
FixFinder
FixFinder is a suite of self-help tools that empower your users to fix problems. Turn complex IT processes into a quick Q&A session just like Tier-1! Convert your playbooks into custom Troubleshooting Wizards using an intuitive decision tree builder front-end. Our desktop application connects your users to tools like Autotask, Connectwise, Zendesk, Bloomfire, Sharepoint, StatusPage, and many others used by IT Teams and Managed Services. -
9
GrowthDot Email Tracking
GrowthDot
Easily monitor email opens with Email Tracking for Zendesk. It generates a read receipt indicating the precise date and time that the email was received, providing you with confirmation that it reached its intended destination. Additionally, you can view the number of times each email sent through Zendesk support has been opened, as well as the earliest and latest dates on which it was accessed. Also, you can track link openings in Zendesk. Enable desktop notifications to stay on top of time-sensitive Zendesk emails. By activating notifications, you will receive immediate alerts when an email is read, allowing you to promptly follow up with customers when they require your assistance the most. This will result in a reduction in ticket resolution time while simultaneously increasing customer satisfaction. Should you wish to do so, the notifications can be disabled at any time.Starting Price: $2/agent/month -
10
Zendesk Talk
Zendesk
Connect with customers on a call center solution built right into the Zendesk ticketing system. A phone conversation is a powerful way to solve a problem—even in the age of email and social media. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Make those conversations happen easily and efficiently with Zendesk Talk. Talk is cloud-based call center software built right into the Zendesk Support ticketing system, allowing customer service teams to provide phone support from the same platform they use to manage all other channels. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations instead of workflow. For quick questions and easy updates, start texting with your customers. Text lets agents receive texts, automate alerts, and send proactive messages. Each conversation becomes a ticket — with built-in workflows, reporting, and full customer history.Starting Price: $19 per agent per month -
11
GrowthDot GDPR Compliance
GrowthDot
GDPR Compliance app for Zendesk is an app for deleting, anonymizing and retrieving customers' data in Zendesk instances. Here is a list of basic app features: Process thousands of tickets and contacts in bulk and quickly; Combine user, ticket and organizational list; Create ticket and contact list for bulk treatment; Delete users' or organizations' personal data; Keep entire or only sensitive information confidential; Compile data in CSV files and download them; Edit information individually or in bulk; Anonymize credit card and phone numbers completely; Set up automations and schedule processes; Check out the statistics; User-friendly interface; Submit agents’ requests to process the data; Give agent permissions to run processes; Configure tag anonymization in tickets;Starting Price: $41.70 organization/per month -
12
Tickler
Lovestock & Leaf
Tickler is the leading checklist app for Zendesk, trusted by hundreds of teams to keep their processes clear and consistent. It adds reliable, easy-to-use checklists right inside your Zendesk tickets. Whether you're onboarding a new customer, fulfilling a complex request, or just need to make sure a few key steps aren’t missed, Tickler helps your team stay on track without having to think twice. No more second-guessing what’s been done or chasing agents for updates. With Tickler, your checklists are visible, actionable, and built into your team’s natural workflow.Starting Price: $1.95 per user -
13
Halp
Atlassian
Ticketing, powered by your Slack conversations Halp is a modern ticketing help desk for humans that love Slack. Empower your remote teams to be happier and more productive. Turn any message into a ticket with an emoji. Report on your team's requests no matter where they come from. Never do the same work twice. A powerful workflow engine paired with machine learning ensures routine tasks and questions get resolved faster. Your customers are your colleagues, your friends. Communicate in the most natural way, and make ticketing a breeze. Halp's powerful Ticketing Platform is perfect for fast growing teams. If you already have a ticketing solution in place, we offer deep integrations with Zendesk, Jira, and more.Starting Price: $25 per user per month -
14
easy_CSM
easy_CSM
An easy-to-use and implementing Customer Success Management-Tool (CSM) in existing tool landscape for small and medium sized companies (SMEs). Currently with an integration of CRMs like HubSpot and ticketing systems like Zendesk for calculating customers Health Score based on ticketing and accounting KPIs. Further functionalities via Apps like Zapier and Zendesk App. Possibility to add own-defined recommended actions or using pre-defined ones.Starting Price: $16.99/month/admin account -
15
Zendesk Sell
Zendesk
Accelerate sales with Zendesk Sell (formerly Base), a next-generation CRM software for modern sales teams. Zendesk Sell makes it easy for small business, mid-market or enterprise sales teams to enhance their processes, productivity, and pipeline visibility. The platform features an intuitive user interface that enables teams to access, analyze, and collaborate on relevant data, prioritize leads and opportunities, and drive sales actions with data. Make calls, send emails, schedule meetings, and view deal history all from one place—without logging everything by hand. When it comes time to close deals, you can do it anywhere, because Sell gives you the power of a desktop sales tool in the palm of your hand—even when you're offline. Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling.Starting Price: $19 per user per month -
16
Aisera
Aisera
Aisera stands at the forefront of innovation, introducing a revolutionary solution that redefines the way businesses and customers thrive. Through cutting-edge AI technology, Aisera offers a proactive, personalized, and predictive experience that automates operations and support across various sectors, including HR, IT, sales, and customer service. By providing consumer-like self-service resolutions, Aisera empowers users and drives their success. Unleashing the power of digital transformation, Aisera accelerates the journey towards a streamlined future. By harnessing user and service behavioral intelligence, Aisera enables end-to-end automation of tasks, actions, and critical business processes. Seamlessly integrating with industry-leading platforms such as Salesforce, Zendesk, ServiceNow, Microsoft, Adobe, Oracle, SAP, Marketo, Hubspot, and Okta, Aisera creates exceptional business value. -
17
WebApi.ai
WebApi.ai
Pick one of our ready-to-use templates and build your chatbot in less than 10 minutes. Just to name a few templates, Lead Qualifier + Zendesk/Zoho, FAQ, Order management, Application form, Password reset, Stripe payment link generation, Ticketing with Zendesk, Booking with Calendly. Replicate natural conversational exchanges between the chatbot and the user in Dialogue scenarios. These mock dialogue scenarios increase the accuracy of responses generated by the AI. What is more, our Domain knowledge is meant to educate and guide the AI. Write free-form instructions and upload FAQ, similar to what you would do with your new employee. Powered by AILabs AI and OpenAI GPT-3. Integrate your systems through APIs so that the chatbot will be able to perform: bookings, account management, change order details, ticket cancelation, and many more. Feel free to use our built-in integrations with popular services such as Zendesk, Shopify, Calendly, Stripe, and many more. -
18
Zendesk Guide
Zendesk
Knowledge is power. Using it is powerful. Support teams know the most about customer issues — and the best way to solve them. That’s why a knowledge base is a crucial part of any company’s customer experience strategy. It organizes frequently asked questions, product details, policies, and more, and empowers customers and agents with that information. Integrated seamlessly with Zendesk Support, Zendesk Guide is a smart knowledge base. It’s built to help you and your team continuously improve your content, keep it up to date, and serve it to customers before you can say “FAQ.”Starting Price: $15 per agent per month -
19
unitQ
unitQ
Keep your finger on the pulse of product quality. unitQ Monitor analyzes popular customer channels — including App Store reviews, Zendesk tickets, and social media — in over 100 languages to uncover potential issues with your product, in real time. Users are saying a lot about your product.unitQ Monitor helps you listen. Cross-channel monitoring unitQ Monitor scans and analyzes what customers are saying across popular channels, including the App Store, Zendesk, Reddit, Twitter, and more. Global feedback and insights Helpful insights aren’t limited to a single region, which is why we translate feedback from over 100 languages into English and monitor at a global scale. Identify actionable Quality Issues. We use machine learning to parse translated feedback and eliminate noise and false positives to surface Quality Issues that would otherwise stay buried. Real-time dashboards and reporting unitQ Monitor offers a dashboard that displays trending Quality Issues -
20
CopilotKit
CopilotKit
A programmable 2-way bridge between your copilot, and your application state (client & cloud). Supports 3rd party integrations (e.g. Salesforce and Zendesk). -
21
pagergpt
pagergpt
pagergpt is a no-code AI Agent platform for SMBs, startups, and enterprises to create AI Agents for customer support, sales, retail, e-commerce, and internal operations. Build AI Agents trained on your website, documents, or by connecting with Notion, Intercom, Zendesk, Freshdesk, Google Drive, Notion, Confluence knowledge base to instantly resolve up to 80% of customer support, automate refunds, and queries instantly. Connect pagergpt with tools like Freshdesk, Zendesk, Intercom, Gmail, Outlook, Zoho Desk, Stripe, Shopify, Hubspot, Calendly, Cal to automate tickets, refunds/returns, order tracking, cancellations, upgrades, bookings, lead qualification, and payments and more. Create your AI Agent and go live in minutes.Starting Price: Free -
22
Zendesk Sunshine
Zendesk
Introducing Zendesk Sunshine, the open and flexible CRM platform. Sunshine is built on AWS and lets you seamlessly connect and understand all your customer data—wherever it lives. It’s fast, powerful, and gives you the freedom to build whatever you want. When it comes to the customer experience, most companies are stuck in the dark. They still use legacy CRM platforms that are hard to change and only offer a one‑dimensional view of customers. Zendesk Sunshine represents a whole new approach. Sunshine is a modern CRM platform, built on AWS. It gives you a complete picture of the customer, using any data — from anywhere. It gives you the agility to innovate and the power to scale. Above all, it gives you the freedom to build the best customer experiences. Put people—not legacy CRM—at the center of your business. Sunshine gives you the flexibility to identify, understand, and segment your customers for more personalized experiences. -
23
GrowthDot Video Reply
GrowthDot
Enhance the customer support experience by utilizing the Video Reply app for Zendesk to record and send video replies within tickets instead of plain text messages. Despite its potential, video is often underutilized in customer support. Video replies offer a fantastic way to create quick product tutorials, introduce yourself, or demonstrate solutions. Video Reply can help build trust, expedite ticket resolution times, and ultimately increase customer satisfaction. With Video Reply, record videos directly from Zendesk tickets or select from your app's library Use video to create tutorials and capture the necessary steps to resolve customer issues Save your videos in the library for future use Request videos from customers to better understand their issues and needs Organize your videos with tags to keep them easily accessible and grouped together Create customized video page previews for your recipientsStarting Price: $19 per agent/per month -
24
Momentum
Momentum
Momentum is a Revenue Orchestration Platform purpose-built for go-to-market teams. It moves beyond workflow automation by connecting conversations, systems, and actions into one seamless execution layer. Momentum integrates across the entire sales stack — including Salesforce, Slack, Gong, Outreach, Google Workspace, Asana, Jira, Notion, Zendesk, Stripe, Salesforce CPQ, and more — ensuring that every customer interaction drives structured execution without adding manual overhead. Today, Momentum powers thousands of orchestrated workflows each month for mid-market and enterprise leaders working with Demandbase, 1Password, Zscaler, Ramp, Owner, Cherry, Alation and more, helping revenue teams eliminate inefficiencies, unlock insights, and accelerate outcomes.Starting Price: $69/user/month -
25
SiteChatify
SiteChatify
SiteChatify offers a no-code web application for building and deploying AI customer support chatbots. In minutes, users can create intelligent agents trained on their specific data, handling tasks from answering FAQs and directing users to resources, to booking appointments, capturing leads, and connecting with live support. Plus, extend functionality with integrations for popular platforms like Slack, Zendesk, and HubSpot.Starting Price: $25/month -
26
Phrase Localization Platform
Phrase Localization Platform
Phrase is a leader in Language Intelligence. Its enterprise platform automates, manages, and delivers multilingual content and experiences, helping organizations build deeper customer connections and accelerate business growth. Thousands of global brands use Phrase across hundreds of languages to reduce time to market and deliver consistent brand experiences worldwide. The Phrase Platform brings together translation management, software localization, multimedia localization, machine translation, workflow automation, and language AI in a single environment. From marketing campaigns and product interfaces to apps, audio, video, and customer support, teams manage all multilingual content in one place. Built for complex, fast-moving organizations, Phrase connects directly to the systems where content is created and published. Enterprise-ready and ISO 27001 certified, Phrase is trusted by global brands including Uber, AWS, Volkswagen, and Zendesk. Learn more at phrase.com.Starting Price: $27 per month -
27
Realm
Realm
Realm is an AI-powered knowledge and workflow platform designed for revenue teams, enabling instant access to company knowledge, automation of RFPs and questionnaires, and creation of bespoke AI agents that handle tasks across sales, support, and product workflows. It connects to tools your team already uses, such as Slack, Notion, Jira, Confluence, HubSpot, Zendesk, Google Drive, and more, to surface answers, automate responses, and orchestrate tasks from a single unified interface. Key features include a searchable knowledge base, “Assistant” chat for real-time answers, “RFP AI” for automating RFIs, RFQs, and security questionnaires, and customizable “Agents” that can be built for meeting prep, deal reviews, deal-desk support, or support-ticket resolution. Realm emphasizes secure enterprise architecture, single-tenant deployment, data encryption at rest and in transit, permissions enforcement, and regular penetration testing. -
28
MeisterTask
MeisterLabs GmbH
MeisterTask is the most intuitive online project and team collaboration management tool on the web. Flexible, smart, and easy to use, MeisterTask enables users to create a project, add as many team members, assign tasks, and follow each member's progress. The solution offers integration with popular tools such as Zendesk, Slack, and GitHub, and more. Whether you're an event manager looking for a smart and simple task list or a marketing team using the Kanban system or a programmer working with sprints, MeisterTask's project boards seamlessly adapt to your team's workflow while its smart automation feature ensures your team can work consistently and efficiently.Starting Price: $8.25 per user per month -
29
SalesSeek
SalesSeek
SalesSeek, a cloud-based customer relationship management (CRM) platform, is ideal for small, mid-sized, and large companies. SaleSeek primary features include contact management, sales funnel management, marketing automation, reporting, and email marketing. SaleSeek integrates well will Sage One, QuickBooks, Zendesk, Facebook, WordPress, and more.Starting Price: $48 per user per month -
30
Zendesk Explore
Zendesk
Zendesk Explore provides analytics for businesses to measure and improve the entire customer experience. Building the best customer experience works better when it's driven by data. With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it. Customer support can happen anywhere—on email, chat, phone, or your social channels. It’s good to have a customer analytics tool that can keep up. Explore integrates data from every channel, so you can measure how customers interact with your brand without losing the thread. Explore comes with best practice dashboards and analysis built in, so teams of any size get the metrics that help them track towards success. You can analyze team performance, take stock of operational metrics, or get a better understanding of your customer experience. No matter what it is, Explore has a dashboard to get it done.Starting Price: $9 per agent per month -
31
Zendesk Gather
Zendesk
Zendesk Gather provides a community forum for customers to connect and collaborate. Sometimes customers just want a place to talk. And it doesn’t always have to be with you. Think about it—your customers use your products every day, and their expertise can come in handy. All you have to do is open the door so they can swap knowledge—and you can still provide support when they need it. Zendesk Gather is community forum software that makes it all happen by creating a space for customers to collaborate with your business and each other. With Gather, the trusted support your customers seek doesn’t always have to come from your team. Build a place where they can lean on each other for help. Let your customers share ideas, give feedback, and exchange their own tips and tricks. And if complex issues come up, loop in your agents, so conversations flow and remain productive.Starting Price: $9 per agent per month -
32
Plan
Plan
Part calendar, part project-manager, Plan automates work life so you and your team can work less and do more. Plan intelligently organizes projects and tasks from all the tools you and your team use: calendar, email, JIRA, Zendesk, Salesforce, and Github. Think of it like a work concierge. Teams on Plan save an average of 15 hours a week. That's more time spent working, and less time spent managing work.Starting Price: $6.67/month/user -
33
GridBuddy Connect
Validity
GridBuddy Connect is a productivity platform that enhances data management across CRM systems by providing an editable, spreadsheet-like interface for multi-object data. The platform helps users streamline workflow by allowing them to update records across multiple objects in one view, reducing the need to switch between tabs or interfaces. With features such as conditional formatting, expansive search, and CRM connectors for Salesforce, Microsoft Dynamics 365, and Zendesk, GridBuddy Connect ensures easy access to data and improved collaboration across teams. -
34
ReviewBot
ReviewBot
ReviewBot’s real-time review tracking helps you keep a pulse on what your customers are saying so you never miss a beat. Easily get reviews in Slack, Zendesk, email, or wherever your team works. ReviewBot scans reviews on the iOS App Store, Mac App Store, Google Play, Google My Business, Yelp, Amazon from all around the world. With built-in features like filtering by star level, we make sure you only get the notifications you want. No need to visit each app store or stare at another dashboard. ReviewBot lets you stick to the tools your team is already using, with integrations for Slack, Microsoft Teams, Zendesk, and others. Be quick and strategic by gathering all of your reviews and reports in one convenient location. Prevent your ratings from being dragged down or having new customers turned away because you couldn’t act fast enough when there’s a problem with your app or business. With ReviewBot, every review pops up with it's own deep link so you can instantly reply within the app. -
35
Quivr
Quivr
Quivr is an native AI application within Zendesk that ingests past & solved tickets and data from internal tools to smartly suggests, and even automatically sends high-quality responses. It boosts CS team efficiency by up to 60%, ensures brand-consistent replies and short reply time, and supports full GDPR/SOC2 compliance for customer data protection.Starting Price: Free -
36
Exalate
Exalate
Exalate empowers your teams to collaborate seamlessly and effortlessly across internal departments and company borders. As the most flexible synchronization tool available, Exalate connects your Jira instances, ServiceNow, Zendesk, Github, Salesforce, Azure DevOps, and other work management systems, ensuring smooth data flow and harmonized processes. Effortlessly synchronize your data between different tools and platforms, eliminating data silos and streamlining your workflows. With Exalate, your teams can work as one cohesive unit, regardless of the tools they use, enabling better collaboration and increased productivity. -
37
Examinare Survey Tool
Examinare
Surveys, questionnaires, polls, investigation projects & phone surveys. Reaching audience with multiple channels of communication. Easy analyzing and reporting. Translated & localized in more than 35 languages. Highest security and data safety. Examinare Survey Tool makes the process of creating, distributing and analyzing surveys simple and pleasant. With Examinare Survey Tool you can extend our service with your existing company architecture. We have extensions for ticketing systems like Zendesk, e-commerce systems like Prestashop and WooCommerce or how about sending automatic reports to Dropbox? With Examinare the possibilities are endless.Starting Price: $26 per month -
38
Helply
Helply
Helply is an AI-powered customer support agent platform that automates tier-1 helpdesk tasks, resolves common tickets end-to-end, and reduces support volume without replacing existing systems. It continuously trains on your support tickets, knowledge base articles, internal documentation, and other content so the AI becomes more accurate over time, and it integrates with popular help desk tools like Zendesk, Groove, Freshdesk, and Help Scout. Beyond answering questions, Helply goes further by executing real “Actions” such as checking orders, pulling invoice or account data, updating settings, sending emails, triggering workflows via API calls, and guiding customers through multi-step support flows. It includes features like customizable agent persona, tone, escalation behavior, smart routing, conversation analytics, and a Gap Finder that identifies missing or outdated help content to improve your knowledge base.Starting Price: $32 per month -
39
Dialer360
Dialer360
Dialer360 is pioneer in providing Cloud call center software solution. With this technology you can get Predictive dialer with Built in Avatar, CRM and Web Phone, Voice and SMS broadcasting, hosted Phone system, VoIP. It's cost effective, easy to use, less time to understand and perfect solution for Inbound, Outbound and Blended call centers. You can integrate with third party software like Salesforce, Pipedrive, Zendesk, Vtiger, Zoho, and Microsoft Dynamics.Starting Price: $25 per user per month -
40
Aide
Aide
Aide is an AI-powered customer service platform designed to automate and enhance support workflows across various channels. Using generative AI models, Aide automatically classifies customer inquiries, drafts responses, and creates workflows to handle repetitive tasks. It provides real-time assistance to support agents by suggesting replies, automating common inquiries through bots, and offering relevant guidance based on previous tickets. Aide also features smart tagging to ensure accurate categorization and helps agents maintain consistency by centralizing standard operating procedures in one accessible location. Additionally, it supports chatbots capable of answering questions independently and seamlessly handing off complex issues to human agents. The platform integrates with popular helpdesk tools like Zendesk and Front, ensuring smooth deployment. Aide's automation reduces response times, increases agent efficiency, and improves overall customer experience.Starting Price: $300 per month -
41
Retenzy
Retenzy
Retenzy is an all-in-one platform designed to help businesses enhance customer loyalty through automated reviews, rewards, and custom deals. It integrates seamlessly with Shopify, enabling merchants to manage customer engagement and boost sales with features like review imports, personalized rewards, and automated email campaigns. The platform offers easy setup and no coding, allowing businesses to create deals, track customer behavior, and increase repeat purchases. With customizable loyalty points and seamless integration with tools like Klaviyo and Zendesk, Retenzy helps companies build lasting customer relationships.Starting Price: $19/month -
42
Translate.com
Translate.com
Professional translation scaled by technology and enhanced by human experts. Translate.com is a translation software for businesses and individuals, allowing them to translate files (PDF, Word, Excel, PowerPoint, text), localize customer support, and amplify multilingual apps and websites. Trusted by leading companies worldwide, Translate.com localization services help clients overcome global language and cultural barriers and move up in business growth worldwide. Services and tools 1) Human translation services for localization, professional document translation and more. 2) Translate.com Machine Translation software. 3) Zendesk Translation App for multilingual customer support. ✓ Machine translation & Human translation ✓ Automated translation sending. ✓ Translation Glossary & Translation Memory. 4) Translation API. 5) App and website localization in JSON file format. -
43
Simplesat
Pronto Holdings
Simplesat is the fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Intercom, Freshdesk, HubSpot, or any other helpdesk. You can also add and send the customer survey on your email signature, or send it directly from Simplesat. All your feedback ends up in one place - making it easy to analyze and take action!Starting Price: $99/month -
44
Franz
Franz
Get back on top of your messaging. Franz is your messaging app for WhatsApp, Facebook Messenger, Slack, Telegram and many many more. Franz supports a great variety of business and private messaging & chat services like Slack, WhatsApp, WeChat, Messenger, Telegram, Google Hangouts, Skype, Zendesk and many more. It does not matter if you just want to keep in touch with your friends or are managing a multi-seat customer care team. Franz got you covered.Starting Price: $3.99 per month -
45
Pathlight
Pathlight
In just a few steps, you can empower dozens, hundreds, or even thousands of teammates to move faster and hit their goals. We integrate seamlessly with Salesforce, Zendesk, Outreach, Stella Connect, and many other applications. Leverage dozens of templates or create your own custom goals with Pathlight's powerful metric creation workflows. Because Pathlight intelligently builds your org chart, you can roll out your goals in minutes. In every office, in every country, get everyone managing against the same information. In one click, you can celebrate your team’s wins or provide targeted individual coaching. Performance data is automatically embedded in every message. See a team member falling behind? Supporting them is easy with our 20+ customizable coaching templates. Make your 1:1s more productive with our pre-set agenda templates. -
46
Eloquens AI
Eloquens AI
Eloquens AI is an always-on, AI-powered email assistant that reads and responds to routine messages across over 160 languages while preserving perfect grammar and mirroring each sender’s tone. It operates intelligently at scale, handling thousands of email conversations across teams and departments, and includes human-in-the-loop control via draft mode and customizable AI personas. The system supports flexible workflows and knowledge-grounded responses (drawing on documents and uploaded content) to ensure accuracy and context while intelligently routing complex or sensitive queries to human experts, including calendar booking when needed. It integrates seamlessly with existing email systems like Gmail, Microsoft 365/Outlook, and Kerio Connect, plus knowledge sources like Google Drive, OneDrive, and helpdesk platforms such as Zendesk or Kayako. With built-in inbox filtering, conversation management, performance analytics, and enterprise-grade compliance.Starting Price: $65 per month -
47
Eclincher
Eclincher
Eclincher brings you an all-in-one social media management platform. Offering amazing features like: publishing and scheduling posts, reply to all interactions from one Inbox (social CRM), monitoring and listening feeds, auto publishing with smart queues, suggested content, advanced analytics reporting, post approval, team collaboration, and much more. Eclincher is ranked #1 ROI platform for social media management category. 100% Guaranteed to get your WOW reaction! Eclincher is integrated with Facebook, Instagram, Twitter, LinkedIn, Google My Business, YouTube, Pinterest, Google Analytics, Canva, Zendesk, and much more. Start your absolutely FREE TRIAL today.Starting Price: $59.00/month/user -
48
Zonka Feedback
Zonka Feedback
Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses capture, analyze, and act on feedback across every customer touchpoint. From digital journeys and product experiences to support and frontline interactions, it brings together data from multiple channels and sources into a single platform—so teams can make smarter, faster decisions that improve customer experience and drive growth. With powerful surveys for NPS, CSAT, CES, and more, Zonka Feedback enables organizations to collect customer insights via Email, SMS, WhatsApp, Web, In-App, Kiosks, and offline modes. It integrates seamlessly with 50+ platforms including Salesforce, HubSpot, Intercom, and Zendesk to automate feedback workflows and build a 360° customer view.Starting Price: $199.00/month -
49
Ultimate
Zendesk
Scale your support smarter with generative AI. Automate +80% of your support requests across all digital channels with the next generation of AI-powered bots. Effortlessly elevate CX, empower your agents, and enhance efficiency with Ultimate’s AI agents. Set out on the path to scalable support success with Ultimate's AI agents. As a part of Zendesk, we bring the tools, the team, and the tactics that can take you from 0 to +80% automation across digital support channels, including chat, email, messaging, and more. Welcome to the easiest way to get started with support automation. Connect UltimateGPT to your help center to build a bot that's able to resolve requests, escalate to an agent if needed, and requires absolutely no training or maintenance. -
50
Magical
Magical
Slash through repetitive tasks in seconds by teleporting data between your tabs. Populate sheets, messages, forms, and more without the exhausting copy-and-paste between tabs. Magical users save 7 hours a week, on average! Supercharge your productivity in places you already work, like Salesforce, Zendesk, Gmail, LinkedIn, Yelp, or any other website. Magical doesn't rely on integrations, APIs, or complex workflow builders. Just download and start automating your workflow now. Move data from your open tabs to Google Sheets with one click! No more toggling back and forth between tabs or copy-paste errors to correct. Never type the same thing over and over. Summon frequently used text and automatically populate your recipient’s personal details. Autofill form fields instantly. Create new records anywhere, even in your internal sales, customer service, or applicant tracking software, instantly.Starting Price: Free
