Audience

Companies requiring an augmented knowledge intelligence solution to improve the usability and effectiveness of their knowledge base

About Sutherland SmartLeap HelpTree

Traditional knowledge management systems either suffer from holding too much information or little to none at all. According to IDC, 36% of a consultant’s time is spent searching for information. Finding new ways to equip support staff to resolve issues consistently is the challenge many organizations now face. So, how can you drive consistent service and compliance across the geographies you serve? Equipping your support staff with a next-gen knowledge solution is the answer. Designed with live customer interaction in mind, Sutherland SmartLeap™ HelpTree makes it easy to create and keep knowledge current. It seamlessly integrates with enterprise systems to provide a straightforward user experience for both creators and consumers of content. Enabling faster content creation and minimal training. Connect with multiple data sources and leverage machine learning-based search. Easy enterprise integration with straightforward UX & UI to enable richer conversations.

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Integrations

No integrations listed.

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Sutherland
Founded: 1986
United States
www.sutherlandglobal.com/products-x-platforms/smartleap-helptree

Videos and Screen Captures

Sutherland SmartLeap HelpTree Screenshot 1
Sutherland SmartLeap HelpTree Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
In Person
Videos
Support
Phone Support
Online

Sutherland SmartLeap HelpTree Frequently Asked Questions

Q: What kinds of users and organization types does Sutherland SmartLeap HelpTree work with?
Q: What languages does Sutherland SmartLeap HelpTree support in their product?
Q: What kind of support options does Sutherland SmartLeap HelpTree offer?
Q: What type of training does Sutherland SmartLeap HelpTree provide?

Sutherland SmartLeap HelpTree Product Features

Knowledge Management

Self Service Portal
Collaboration
Discussion Boards
Cataloging / Categorization
Full Text Search
Content Management
Knowledge Base Management
Decision Tree
Artificial Intelligence (AI)

Sutherland SmartLeap HelpTree Verified User Reviews

Write a Review
  • A Sutherland SmartLeap HelpTree User
    Associate
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 20,000 or More
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Best knowledge management solution. "

    Posted 2023-06-20

    Pros: Fantastic user experience and user friendly. Overall the user experience is good. Fast and user friendly. Also better search results when compared to other knowledge bases.

    Cons: No cons.

    Overall: Overall the user experience is good. Fast and user friendly.

    Read More...
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