Audience

AI-powered customer interaction platform that helps companies improve the customer experience

About Sutherland Perform

Sutherland Perform analyzes customer interactions across multiple parameters. It examines employee compliance and adherence to prescribed customer engagement processes to monitor and track employee behavior. This identifies new opportunities that can help employees transform the customer experience. Perform utilizes customer voice, email, chat, and social interactions to provide actionable insights at an agent, team, manager, channel, LOB, and company-wide level. These insights help employees see through personalized coaching how they can better assist customers and the changes they can adopt in the future to deliver a better experience. Our tools, technology, and our people, ensure your business can thrive in an increasingly remote world. Our teams help you unlock high-performance outcomes with flexible, resilient services delivered dynamically from anywhere in the world.

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Company Information

Sutherland
Founded: 1986
United States
www.sutherlandglobal.com/products-x-platforms/sutherland-perform

Videos and Screen Captures

Sutherland Perform Screenshot 1
Sutherland Perform Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Videos
Support
Phone Support
Online

Sutherland Perform Frequently Asked Questions

Q: What kinds of users and organization types does Sutherland Perform work with?
Q: What languages does Sutherland Perform support in their product?
Q: What kind of support options does Sutherland Perform offer?
Q: What type of training does Sutherland Perform provide?

Sutherland Perform Product Features

Customer Journey Mapping Tools

Templates
Data Import / Export
Action Management
Attribution Modeling
Collaboration
Behavioral Analytics
Surveys & Feedback
Predictive Analytics
Customer Profiles