Audience
Agent AI Agents for Enterprise Support
About SupportLogic
SupportLogic delivers a Cognitive AI Cloud purpose-built for enterprise customer service and support. It ingests unstructured signals from tickets, chat, voice, and email, then uses AI to detect urgency, sentiment, product issues, and revenue risk in real time. Its layered architecture—data extraction, signal detection, and a context engine—powers ambient AI agents that automate tasks like case summarization, escalation prediction, routing, account health scoring, and coaching. SupportLogic integrates with Salesforce, Zendesk, Snowflake, and Slack, enhancing existing systems rather than replacing them. The platform helps CX, support, and IT teams act earlier, coach smarter, reduce escalations, and improve resolution times. Built for enterprise scale, it offers SOC 2 certification, GDPR/CCPA compliance, and secure data isolation. Customers like Salesforce, NICE, and Databricks use SupportLogic to boost CSAT, retention, and operational efficiency.
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Supportbench is a powerful customer service management tool that helps you deliver exceptional customer support. We are razor focused in helping teams that have to support other businesses (B2B) in helping to manage all of the complexities that arise when supporting these high volume environments.
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Features include customizable surveys including NPS and CSAT, seamless integrations to CRMs like Salesforce, real time analytics, built in scheduling tools, knowledge base, support ticketing system, agent and team scorecards, customer success health scoring, adaptive response times and much more.
Our reviews SAY IT ALL ..🎤.
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Pricing
Pricing Details:
SupportLogic Core SX and Resolve SX platforms are usage-based pricing, and add-on modules are priced per license.
Company Information
SupportLogic
Founded: 2016
United States
www.supportlogic.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
SupportLogic Frequently Asked Questions
SupportLogic Product Features
Artificial Intelligence
Machine Learning
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Multi-Language
Rules-Based Automation
Virtual Personal Assistant (VPA)
Customer Experience
Analytics
Dashboard
Knowledge Management
Sentiment Analysis
Text Analysis
Trend Analysis
Action Management
Customer Segmentation
Feedback Management
Multi-Channel Collection
Survey Management
Customer Service
Alerts / Escalation
Knowledge Base
Performance Metrics
Queue Management
Self Service Portal
Workflow Management
Appointment Management
Call Center Management
Email Management
Live Chat
Social Media Integration
Surveys & Feedback
Virtual Assistant