Alternatives to Suite Answer Center
Compare Suite Answer Center alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Suite Answer Center in 2026. Compare features, ratings, user reviews, pricing, and more from Suite Answer Center competitors and alternatives in order to make an informed decision for your business.
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1
DialerAI
Star2Billing S.L. (ESB65173742)
Our autodialer software are used for automating sales calls, payment collections, appointment reminders, phone polling and market research. It can also be used for mass emergency voice broadcasting. The system is ideal for Telcos and companies selling callcenter services as it is multi-tenant with billing and white-labeled while being economical to run as you choose your own Voice Provider. Our autodialer software can massively increase productivity by dropping busy, unanswered and disconnected line, passing calls answered by real people back to your agents, and leaving messages on answering machines. -
2
Moneypenny
Moneypenny
Moneypenny (formerly VoiceNation) is a comprehensive phone answering service that provides businesses with professional, 24/7 call handling, live chat support, and omnichannel customer service solutions. Their team of highly trained receptionists offers tailored support for a wide range of industries, ensuring that businesses never miss an opportunity. In addition to traditional call handling, Moneypenny also offers an innovative AI Receptionist solution, which uses generative AI to provide natural, conversational interactions, seamlessly transferring to human receptionists when needed. With flexible plans, including options for call transfers, scripted responses, CRM integration, and bilingual services, Moneypenny helps businesses optimize customer interactions and focus on core operations.Starting Price: $56 per month (20% off deal) -
3
CoreInteract by Altigen
Altigen Communications, Inc.
Engage your customers throughout their entire journey – via voice and digital channels (chat, email, SMS, email, and social media). Integrate business communications with business systems, providing valuable information to your employees at every customer touchpoint. CoreInteract's simple drag and drop design enables you to quickly manage workgroups and routing rules to meet your unique business requirements. Configure the order and priority of which workgroup will receive inbound customer requests. CoreInteract allows you to manage your interactions natively in Teams without the need of a separate desktop application or software to install. Workgroup calls are clearly marked for your team members to easily differentiate between a customer call vs an internal call. CoreInteract can retrieve a Dynamics 365 customer record with each answered call, giving you more control and customer insight than ever before, including the ability to call a customer directly within Dynamics 365.Starting Price: $15/mo/user -
4
XCastLabs
XCastLabs
The First and Still the Best in VoIP Communication! Our proprietary technology has been providing telecom services for over 20 years. XCast’s broad suite of products—Hosted IP-PBX, SIP Trunking, Carrier Services and Call Center Solutions—are available directly from XCastLabs or through our white label Resellers, our agent partners, carriers or call centers. XCast exceptional service, rates, and products meet the FCC standards for STIR/SHAKEN network compliance. XCast’s Hosted PBX solution is delivered over the Internet to any of your connected devices. Promotional plans start as low as $9.95 per month and include FREE Outbound minutes and a FREE Yealink Business Phone per extension. Sip Trunk Plans begin at $4.95 w/unlimited inbound minutes and free installation. Our Automatic Call Distribution (ACD) system has full reporting, automated customer callback, custom prompts, music on-hold, call recording, call monitoring (with whisper and barge-in), call transfer and more!Starting Price: $4.95/month -
5
Voiso
Voiso
Voiso is an advanced cloud-based contact center solution, allowing to easily start, scale, and run your contact center while improving business metrics and customer experience. A complete set of contact center capabilities includes local calling experience, smart auto-dialers, AI-powered speech recognition, agent management features, omnichannel support, answering machine detectiion, and much more. By combining it with ready-to-use integrations with major CRM and helpdesk systems, Voiso helps scale your communications, reach your customers even in the most regulated countries, and grow your business globally.Starting Price: $49 per user per month -
6
AnswerForce
AnswerForce
Let AnswerForce be your voice, whenever you need it. We can help grow your business by handling every call with professionalism and personality. Our virtual receptionists support you 24/7, allowing you to save on the cost of missed opportunities and focus on what truly matters: your customers. Our virtual receptionists will answer your calls when you're unavailable. We'll send you detailed reports, containing important call information. Greeting every caller, our friendly virtual receptionists can patch calls through to you or your team per your call handling instructions. Efficient AnswerForce receptionists will schedule appointments on your behalf, and will send you timely reminders. Professional AnswerForce receptionists will capture and qualify leads for you, enabling you to focus on growing your business. Ensure more of your callers reach a professional and caring voice with a bilingual answering service.Starting Price: $279 per month -
7
imagicle
Imagicle
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status. Imagicle Attendant Console is the operator console solution that simplifies and improves the handling of incoming and outgoing calls for all operators. Answering, transfering and parking, queue management, and call recording. All the must-have apps for your UC platforms: one suite, one server, one support, one experience. Always up-to-date and suitable for every company, On-Prem or Cloud. Complete your UCaaS offer with all the services your customers need. You can have the Imagicle UC Suite running on the Imagicle Cloud or hosted in your DCs. Imagicle Attendant Console is the operator console solution that simplifies and improves the handling of incoming and outgoing calls for all operators. With an easy to use interface, it allows you to perform any action in a click, saving you significant working time thus increasing your productivity. -
8
T-Max Phone Systems
T-Max
The Hosted Business Phone System PBX will make any company sound and function like a Fortune 500 company. Your company can have all your calls answered by an auto-attendant allowing for callers to choose departments, extensions, dial by name or many other options. If you are working on the go you can have them automatically transferred to your cell phone. T-Max is fully geo-redundant. In other words, our servers are being hosted in a top-notch data centers throughout the United States. We use multiple carriers ensuring maximum connectivity to the PSTN. T-Max uses high-quality desk phones from Polycom & Yealink, with many different models to pick from to fit your unique environment best. We offer reception consoles, agent phones, wireless phones, and conference room phones. Our Hosted Business Phone System is the best choice for the price on the market today. 1-888-245-3483 Departments Extensions Digital Receptionist Voice Prompts Voice Mail Fax Service and Much MoreStarting Price: $19.99 Mo/Ext -
9
AI Receptionist
0x4D2 LLC
AI Receptionist transforms how you manage phone calls by providing a smart, multilingual assistant that's always on duty. Imagine never missing an important call because you're busy, or finally getting rid of those annoying spam calls. This AI assistant doesn't just take messages; it can hold natural conversations, answer frequently asked questions based on the business information you provide (like FAQs, text documents, or even website content on higher-tier plans), and ensure every caller feels heard and professionally attended to, any time of day. Beyond standard call handling, AI Receptionist stands out with features like "Boss Mode," allowing you to call in and get a verbal summary of recent call activity and messages when you're away from your desk. Setting it up is quick, and you can choose from different voices and adjust personality traits to create an AI that truly represents your business.Starting Price: $14/month -
10
Syteg SSP
Syteg
Syteg SSP cloud call center offers an advanced software to increase customers’ satisfaction and reduce your business expenses. We have a wide range of services that can help any kind of business grow. Reasonable prices and flexible settings will enable you manage your call center efficiency, while successfully increasing business performance. You can consider the number of calls you make on a regular basis and choose the most appropriate pricing plan for your company. Inbound and Outbound Customer Service is a form of support provided to your client by telephone. Inbound call - it is a stage of the call center operation when customer calls in and operator attends to his needs: answers to his questions, provides him with required information etc. Outbound call – is a stage when call center operator calls to the customer in order to follow up on the progress of using their services, or notifies the client about some changes,innovations or policy updates. -
11
ClarityTel
ClarityTel
When you're looking for cost-effective, easy-to-use phone system solutions for your business, turn to ClarityTel. A trusted provider of advanced phone systems in the cloud, ClarityTel helps organizations meet their communication needs at a fraction of the cost of a traditional landline. Get the next generation of VoIP phones with ClarityTel. Technology that fits your needs. Our business VoIP solutions are customized for clients of any size. Save up to 60 percent for clear savings. We give you all the business VoIP solution you need for one low month-to-month rate, with no additional fees. Business VoIP, which is a commercial-class version of residential VoIP services, provides small, medium, large and enterprise-sized businesses with advanced features and functionality such as voicemail with email delivery, conference calling, live answering and automated attendants.Starting Price: $19.99 per month -
12
Mekashron Call Center
Mekashron
Mekashron Call Center transforms your call center and business operations with powerful telemarketing, CRM and billing capabilities that manage all your customer interactions in an integrated, consistent manner that accelerates growth and dramatically increases productivity. Increase call center agents' productivity by up to 220%. Connect calls automatically – no wasted time with unanswered calls. Track all your customer interactions in one place. Manage telemarketing campaigns. Broadcast marketing and service messages to your customers. Handle financial transactions – including credit cards and subscriptions. Call centers that run on paper are incredibly inefficient. On average, agents spend more than 50% of their time calling busy, unanswered or invalid numbers. In addition, agents tire and lose concentration when they are waiting for calls to be answered, reducing their productivity even more.Starting Price: $29 per month -
13
Bria
CounterPath
Bria is a softphone solution designed to extend the capabilities of your call server, PBX, or VoIP service so you can take calls anywhere on both desktop and mobile devices, and augment your communications with team messaging, HD video conferencing and screen sharing capabilities, hosted by CounterPath. Experience crystal clear audio and HD, 1080p video calls whether in your office or on-the-go; and manage calls easily with intuitive call recording, music on hold, and call transfer functions. Need more collaboration features? Bria Teams and Bria Enterprise include team messaging, screen sharing, and HD video conferencing with up to 200 participants! Easily talk, chat, meet, and share on any device in one efficient app that syncs calling and messaging history across devices so you're always in the loop. Check out counterpath.com for more details!Starting Price: $2.95/user/month -
14
EVS7
Electronic Voice Services
Outbound and inbound cloud calling made affordable. Empowering sales teams and call centers with power dialer and telephone answering service software coming with friendly, human support. Take control of your inbound call center with complete all in one software with the flexibility to receive, transfer, and handle calls from anywhere. Agents can login from anywhere and immediately start handling calls with just a computer, USB headset, and internet connection. Managers can monitor results, update settings, and view reports. It’s vital that calls can be managed and handled in a timely fashion, and with Octopus, agents will have all the information they need on the screen to handle calls efficiently. Depending on the size of your business, your agents may field hundreds or thousands of calls every month.Starting Price: $89.00/month/user -
15
Ruby
Ruby Receptionists
Ruby’s here to answer your calls and connect with your website visitors, so you can focus on your business. We never call in sick. We never go on vacation. We are always on. From full-time to just-when-you-need-it, Ruby’s virtual receptionists have got you covered—making the most out of every customer conversation. Ruby can work as a full-time extension of your team. Call answering, routing and transferring, customer intake, messages, and more are all included. Send calls to Ruby, straight to you, or any other number you choose with call forwarding. Have us hold calls with one tap, or set Ruby as backup—we’ll answer only if you don’t. Update receptionists on your preferred call answering instructions with the status function, sync your day’s schedule with your call handling using Ruby’s calendar integration, and provide messages you’d like relayed to your callers.Starting Price: $349 per month -
16
My Country Mobile
My Country Mobile
AI-powered phone system with built-in contact center, predictive dialers global numbers – loved by retail & e-commerce teams. The modern cloud phone system built for retail, e-commerce, and growing teams. Get unlimited calling, local/toll-free numbers in 90+ countries, AI receptionist (24/7 auto-answer & lead qualification), predictive/progressive/preview dialers, shared team inbox, SMS marketing, WhatsApp, live chat, call recording, AI transcription, and 100+ CRM integrations (HubSpot, Salesforce, Shopify, Zoho, Zapier & more). Perfect for stores, support teams, sales outreach, and multi-location businesses. No contracts, pay-as-you-grow pricing Instant setup, port your number for free Trusted by 17,500+ companies worldwide 24/7 human supportStarting Price: $9.99/user/month -
17
Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America.Starting Price: $10/month
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18
IQService
Quest Analytics
When customers and members need real help, they call to talk to a live person. IQService is the solution community banks and credit unions use to automate, track, and document customer interactions from the contact center and the branch. IQService is a memory resident toolbar that provides access to each feature within one or two mouse clicks. Our customers tell us this software is super easy to use. While non-intrusive to the calling process, it helps contact center and branch associates quickly get answers to complex customer questions. Want to see a consolidated view of customer balances, services and the overall relationship, NO Clicks. It is right on the toolbar. IQService raises the bar by providing core banking system integration. Maybe you are using Fiserv, Jack Henry, FIS, Finastra, or other core banking systems. IQService integrates with the core banking application and automates the call research process while at the same time documenting every inbound call. -
19
KSS Call Manager
Kelmar Software Solutions
At the heart of KSS Call Manager is a call processor which logs details of every call. This wealth of data can be presented as a wide variety of reports and on screen statistics to make your organization more productive. Motivational wallboards are available for presenting call data and related business information. Automatic dialling and answering of calls managed directly from your computer screen. Caller information available before you even answer the call. Single click access to applications, call information and business data. Being able to record a call is vital but having an effective search and playback system is equally important. Using the KSS call playback allows you to search for calls by time & date, extension or callers number. The Notes facility allows you to add notes and keywords to a call on completion and this makes finding the calls even easier. Call recording is essential for any organisation. -
20
Issabel
Issabel
Issabel is an open source unified communications platform that consolidates IP communication services into a single system, surpassing the constraints of a conventional PBX by integrating features such as call center capabilities, email, management reports, fax, video call meetings, audio recording, and CRM and platform integrations. It offers a robust, flexible, and easy-to-use call center module designed to efficiently automate and manage contact centers, handling both incoming and outgoing call campaigns through an intuitive agent console and call management interface. Issabel streamlines PBX solutions for service providers, enabling the management of multiple clients from a single instance, simplifying administration without the need for separate servers for each client. To enhance functionality, Issabel supports add-ons crafted to seamlessly integrate with the platform, adding features that interact with telephony to improve customer service and automate actions for support.Starting Price: Free -
21
Kunnect
Kunnect
Kunnect provides high quality hosted call center software to help you run your business effortlessly! Kunnect is the best Hosted Call Center Software available today. We provide an Amazon cloud based solution that covers all your call center software and telecommunications needs anywhere on the globe. Kunnect’s XVP - Hosted Call Center Solution provides an affordable and easy to use predictive dialer with CRM scripting to increase productivity, reduce operational costs, and improve customer satisfaction. Our solution is used throughout the world in call centers, as well as empowering at-home agents. Kunnect’s sophisticated cloud-based predictive dialing supports structured, automated outbound right party contact to ensure you meet commitments to your customers and stay in touch. Supports predictive dialing and preview dialing modes for flexibility and productivity. Offers post call actions like printing of invoices or lead sheets.Starting Price: $125 per month -
22
Upfirst
Upfirst
Upfirst is an AI-powered virtual receptionist. Founded on the belief that small businesses should be able to afford great answering services, we help people change how they run their businesses by making it easy and affordable to get a virtual receptionist that’s dedicated to them. Upfirst helps small businesses answer calls around the clock so that callers never reach a voicemail. Businesses use our AI answering service to give callers an immediate human-like voice to answer questions, take messages, set appointments, and more. Knowing that every call is covered by a knowledgeable receptionist, business owners are able to focus on the day-to-day tasks that continue to drive their business forward, saving themselves time and money.Starting Price: $24.95/month for 30 calls -
23
Conversational
Conversational
Callers expect prompt communication. We handle the expectations so you can delight them with your service. North American-based virtual receptionists answers like they are sitting in your office. Your attention is the core driver of your business. We help you keep your attention where it matters. Someone calls your business during the time you have designated for Conversational to answer. A Conversational receptionist answers the call with a custom greeting representing your business. The receptionist follows your call instructions, setting an appointment, answering common questions, taking messages, and more. Receive messages, call details, and display new appointments instantly in your calendar.Starting Price: $209 per month -
24
ReceptionHQ
ReceptionHQ
You’re sure to find the perfect solution from our range of featured-packed virtual receptionist, virtual assistant and phone answering services. By leaving the calls to us, you can spend more time growing your business without the worry of missed calls and opportunities. Businesses of all sizes rely on ReceptionHQ for a friendly and professional experience on every call with our cloud receptionist service. Calls answered in your business name, by US-based receptionists. Messages and caller details delivered instantly to your email or mobile, so you can respond when you’re able. Free web portal and mobile app to manage your calls on the go. Have us answer all calls or just at busy times, after-hours or during holidays – no lock-in contracts.Starting Price: $15 per month -
25
Cira
Cira
Cira by Crafted Labs is an AI-powered receptionist built for small and home service businesses that depend on inbound calls to win new jobs. Acting as a smart virtual receptionist, Cira answers calls 24/7 with a natural, professional voice, captures lead details, answers common questions, and books appointments so no opportunity slips through — even after hours or when crews are busy in the field. It’s especially effective for plumbers, HVAC companies, electricians, cleaners, contractors, and other local service businesses where missed calls mean lost revenue. Setup takes just minutes: connect your business details and Cira learns your services, hours, service area, and scheduling links automatically. Features include warm call transfers, SMS follow-ups, appointment booking, CRM and Zapier integrations, and detailed call summaries for easy follow-up. As a modern AI answering service, Cira replaces missed calls and expensive call centers with automation that feels human.Starting Price: $59/month -
26
easybee
easybee
It's time to turn more callers into customers, with easybee’s answering service. We provide a better service for your clients and improve your team’s ability to focus and be productive with our live call answering and friendly receptionists. If you’re feeling overwhelmed by the high volume of calls your business receives, our team of virtual receptionists is here to help. We improve efficiency for companies across a wide range of industries, minimizing the cost of hiring internal staff while also making it possible to handle more calls quickly and with greater accuracy. We can answer all your sales calls, just like your own receptionist. Our Virtual receptionist can forward any call or messages we receive to you or anyone on your team. We can collect all the necessary information from incoming leads and enter them in your web-based CRM. Our virtual receptionists are trained and equipped to serve as an extension of your own business, delivering all the benefits of an in-office team.Starting Price: $69 per month -
27
Microtalk
Microtalk Europe Limited
Microtalk provides cloud-based phone solutions that enable businesses to connect securely from anywhere. Its hosted voice platform is designed for everyone, from single users to call centers with 10,000+ agents. The Microtalk Cloud Phone System includes advanced features like IVR, call recording, ring groups, skills-based routing, and HD quality calling. For contact centers, Microtalk offers scalable VoIP trunks, toll-free and DID numbers, and a hosted predictive dialer. The company also delivers high-speed fibre internet with speeds up to 10Gb, alongside SMS services for mass campaigns, scheduling, and compliance. Trusted by over 10,000 customers across 15 countries, Microtalk combines cost efficiency, easy integration, and 24/7 support.Starting Price: $10/month -
28
Nectar Desk
Nectar Desk
Nectar Desk is one of the most affordable and complete SaaS solution for handling inbound and outbound calls with reporting and analytics. We deliver a comprehensive call center software that can be setup in minutes from buying a number to customizing your agents and more. Basic call center software functions are available in Nectar Desk as well as advanced features. Checkout full agent’s performance metrics that include answering time, agent availability, call recording, listen live along with customized reporting and alerts. With Nectar Desk, you get a chance to control all your omnichannel interactions on-the-fly. Our call center software allows integrating SMS, ticketing, chat, email texts, and other communications in a whim. You can now assess the performance of your agents, including the virtual reps in real-time. Get to monitor and analyze their interactions with leads and step up when they need assistance.Starting Price: $50 per user per month -
29
RingReady
RingReady
RingReady is an AI Receptionist that helps small and businesses to handle missed calls. RingReady AI Receptionist is human like receptionist that answers missed calls, qualifies leads, booking appointments and allows to manage a knowledge base that assures the AI Receptionist can professionally represent your business and answer all basic questions clients may have.Starting Price: $39/month -
30
SanCCS
SAN Softwares
Unlock exceptional features with the best call center software. A calling software for a call center can make your business efficient yet advanced. Get multiple dialing modes including progressive, predicative, manual, and preview. Various reports based on performance, attendance, call logs, and Analytical reporting. Allocation of calls based on the availability of agent, category of agent, the skill of the agent, and many other parameters. Integration calling option with the click-to-call button on the website and internal CRM. The dialer for call center software offers an exceptional feature of automated callback if an agent misses the call. SanCCS cloud call center solutions allow you to handle interactions with customers from multiple channels like Facebook, Viber, WhatsApp, and Twitter in a way that allows customers to switch back and forth between multiple channels seamlessly.Starting Price: ₹1499/User -
31
Nexa
Nexa
Let our 24/7 virtual receptionists handle your calls, texts, chats, emails, sales and scheduling. Our answering service is always open for your customers. We do more than just answer phone calls. Our bilingual and highly trained virtual receptionists help grow revenue and deliver a premium customer experience for businesses of all sizes. Whether you’re an SMB looking to punch above your weight class or a large enterprise seeking scalability and staffing, Nexa's virtual receptionists have you covered, in both English and Spanish. Anytime one of our expert virtual receptionists picks up the phone, your customers will think they’re speaking directly to someone in your office. Nexa receptionists are trained in your industry and make it possible to handle more calls quickly and with greater accuracy. Our experts qualify incoming leads, reach out proactively to prospects and answer every incoming call with total professionalism.Starting Price: $200 per month -
32
Cloud SWEET!
DATEL Software Solutions
Introducing Cloud SWEET!, a cost-effective managed service for tracking call activity. Due to Cloud SWEET! being hosted there are no hidden costs associated with additional hardware or software requirements, meaning that getting up and running only takes minutes. Cloud SWEET! provides instant access to reports that provide many different options for reporting on extensions and call center groups. This allows you to easily break the information down in ways that allow you to better track your business. No need to worry about networking or infrastructure; DATEL Hosted, DATEL Managed. Increase Productivity by tracking all call activity to identify potential problems. Reduce Costs byIdentify Trends through the use of real-time graphs and reports that summarize data in meaningful ways. Drill-down functionality to start on a summary with the option of accessing detailed events of each call. -
33
T-Max Predictive Dialer
T-Max Dialer & Communications
Unlimited Calling - FREE TRIALS T-Max Predictive Dialer, an inbound and outbound CRM dialing system, is ideal for debt collections, marketing, and sales teams. With T-Max Predictive Dialer, users can reach as many live contacts as possible at one time by dialing up to five numbers at once. T-Max Predictive Dialer's automated system enables users to reduce the time to take on busy signals, wrong numbers, or no answers and instead aim to connect all receivers to a live agent at first contact. Managers can use monitoring to listen to agent calls, barge in or take over calls for QA or to help close the call. If you need a hosted auto dialer VOIP phone system with power dialer, preview dialer, sip phone, webphone, voicemail drops, local caller ID, call center, text to speech, and telemarketing capabilities We also have Voice Broadcasting Auto Dialer Trials. Compatible with ANY CRM including Salesforce, Zoho, & MondayStarting Price: $100.00 per month -
34
peachcomm VoIP
Peachcomm
With PeachComm, your business can choose the industry-leading Cisco Webex platform that is leading digital transformation and communication innovation. We’ve been a proud, certified partner since 2001. Dedicated communications specialists start with your business in mind to create a customized phone system that works with your unique needs. From desktop phones to receptionist consoles to call center phones, we have a model that meets your business needs. PeachComm has proudly been a Cisco partner (formerly BroadSoft) since 2001. Cisco takes customer security very seriously investing in technology and creating innovative solutions to ensure your business is protected. No counting minutes with our unlimited calling for all of users. Connect with business applications and other cloud services. Desktop, Tablet and Smartphone applications for PC and Mac. Answer calls 24/7. Provide personalized messages & route calls.Starting Price: $19.95 per month -
35
AnswerHero
AnswerHero
Answering your phones, relaying urgent messages, appointment setting, and call routing are just a few of the great services we offer. Our highly trained staff are equipped to handle your account professionally and appropriately. We will go above and beyond to answer your calls ensuring your business is successful. Our services are aimed to fulfill all your business needs. All your calls will be answered by our expertly trained live agents who are prepared to handle various types of situations from urgent calls to scheduling appointments. We operate 24/7/365 so you don’t have to. Our virtual receptionists are experts in all industries. No matter the size of the company, our virtual receptionists are the perfect solution to help you answer all your calls and help grow your business. All our live agents are fully bilingual, so nothing will get lost in translation. Speaking to your callers in their native language gives your existing clients an extra level of comfort.Starting Price: $79 per month -
36
Telebroad ACD Panel
TeleBroad
The ACD Panel monitors all live calls and can control Agent(s) behavior, while supervising the answering of the calls waiting in queue. Once the Panel is set, it automatically identifies long wait times and takes the right action(s) to resolve any issues. Automatically distribute your calls that are 'On Hold' calls to agents located anywhere in the world with a simple drag and drop on the Panel's screen. The live Panel will show you many statistics including the average caller's 'wait time'. This allows you to choose the correct course of action so as not to allow any unnecessary build up or excess callers waiting. The ACD panel provides the analysis of data to provide business intelligence as never before been available. This allows users to view interactive charts, queuing solutions in addition to monitor Agent's behavior and all related Performance concerns. You can configure and customize the dashboard with your personal data values to get a clear understanding of call center. -
37
Greenlight CRM
Greenlight Innovation
Everything you need to create the perfect call centre for your business. Greenlight CRM is call centre software that solves all your customer contact technology requirements in one hosted solution that's easy to use, compliant, customizable and feature rich. Greenlight combine technology and expertise to make your goals a reality. Our cloud-based call centre software solution gives you a fully compliant predictive dialer, call scripting, inbound call handling, and a powerful CRM system, developed by Greenlight for smarter business. A vast range of customization options to tailor your solution to your requirements and interface with your existing systems. Designed to make your workforce as efficient and professional as possible and to ensure that your data is always effectively utilized. We’ll take the time to get to know and understand your business so we can share our years of industry experience to ensure you get the best results possible.Starting Price: $49 per user per month -
38
Verbatim
Verbatim Telephone Answering Service
Call answering and web chat answering by a team of friendly and professional, UK based virtual receptionists. Personalized call answering options providing coverage for as little as one phone call a day, through to manning your busy phones 24/7. Our 24/7 emergency call answering service means you’re there for your customers when it matters most, without you even needing to be involved. With free call transfers as standard and rollover of any unused calls, our telephone answering service is perfectly tailored to suit your business. When you’re not available to answer a call your Verbatim receptionist will take a message for you and make sure you receive it straight away. We’ll take the call and let you decide if you want to receive it. If you’re busy and don’t wish to be disturbed, you can simply flag this in our call management dashboard and nominate another person to transfer the call to.Starting Price: $61.78 per month -
39
Reception 24/7
Reception 24/7
Businesses are built on quality customer service. Get a dedicated team of live virtual receptionists to transfer calls, answer questions, book appointments, and more! Our receptionists are on-hand when you need us to politely and professionally answer your calls. You can trust us to handle every customer with the same care and attention that you do. We’ll represent your business by answering every call with a personalized greeting and guiding each customer interaction with a custom script that’s developed just for you. Your customers want to speak to a live agent who understands them and gives them clear answers to their queries. All of our receptionists have native or equivalent english proficiency. We’ll work with you to define how you want your calls and queries answered. Your customers will think our virtual receptionists are in your office.Starting Price: $14.99 per month -
40
SpitFire
OPC Marketing
Inbound & Outbound Call Center with Unlimited Lines. Fully Blended. User-Friendly. Cost-Effective. SpitFire Enterprise Predictive Dialer is a powerful software package that offers all the tools you need to launch blended inbound and outbound call center campaigns. This enterprise grade system has 6 dialer modes: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, Manual Dialer, and Click to Dial. Using a pre-loaded list of numbers, SEP quickly and automatically places outbound calls and connects the answered calls to available agents. SEP monitors the call center volume and time per call, intelligently adjusting its dial rate to minimize the time your agents spend waiting between conversations. -
41
Fondesk
Unieke Software Solutions
Simple and easy-to-use telephone answering service. Answer your work phone instead and send you a message. Business partners don't like it when someone outside the company answers the phone. It was natural for everyone to answer the phone, so I might not be accepted in the company. The company is still small, so maybe we should deal with it internally. The operator will take over the phone calls of the company/office. We will notify you by chat or email. It can be opened on the same day with an online procedure of about 5 minutes. All you have to do is transfer the call and the operator will immediately start responding. It supports various services as a notification destination for phone notifications. If you notify the chat, sharing within the team will be smooth. You can check the call history from your PC or smartphone. You can also change phone settings and make payments online. You can change the notification destination and add mentions depending on the destination.Starting Price: $10 per month -
42
InterCloud9 Predictive Dialer
InterCloud9
InterCloud9 hosts an industry leading cloud based predictive dialer. Our dialer is designed for individuals or call centers and capable of dialing up to 5 lines per agent logged in along with inbound call distribution and text messaging. We have no contracts, instant account set up, US based support and training at no extra cost. Our cloud based power dialer can be set up and fully functional in under 10 minutes just plug in your headset, upload your data and enjoy the highest connection rates available! Whether you are a standalone agent or a call center with 100 agents we have the best power dialer for you or your team. Our cloud based power dialer hosts an integrated CRM, real-time agent monitoring, an industry leading per agent calling ratio, call back scheduling/reminders, text messaging, script pop ups and email templates just to name a few of the standard features. Because our power dialer software is cloud based your agents can log in from with an internet connection.Starting Price: $69.00 -
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Davinci
Davinci Virtual Office Solutions
Smart, friendly, and available when you need them to be - live receptionists represent your company, your way. First Impressions Count™! Davinci gives you a dedicated toll-free 888, 855, 866, or 877 number, which can be applied to your phone or fax line. Should you ever need more numbers, we can easily cover as many as you prefer. Live virtual receptionist answering services help take care of your customers when they (and you) need it most. A live receptionist answering service is when a live receptionist acts as the bridge between you and your callers. With Davinci’s call screening and call forwarding service, each one of your telephone calls is screened and routed by a friendly live virtual receptionist. Davinci provides an easy-to-use business grade voicemail management system, enabling you to add your own custom hold music and transfer messages, voicemail, or introductions.Starting Price: $99 per month -
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CallCenterHosting
CallCenterHosting
Enriched with advanced features, cloud-based solutions from CallCenterHosting bring you business success. The success of a call center depends on the efficiency of a dialer and its capabilities to outreach customers. The suitability of dialers depends on the number of agents available and the scale of the need for outreaching customers. Cloud-based call center solutions that help your agents negotiate with customers with the right tools and information. Cloud has taken the call center industry to a completely new level and, it has brought in several innovations that have made it possible to tap the full potential of customer service with the help of cloud-hosted call centers. Use toll free and virtual numbers to communicate and endorse your products or services to your new customers. Steady communication with customers is the key to achieve business success. Companies look for ways to be highly accessible to their customers in terms of how easily the customers connect with them.Starting Price: $7.49 per user per month -
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VoApps DirectDrop Voicemail
VoApps DirectDrop Voicemail
Through DirectDrop Voicemail you can respectfully deliver customizable voicemail messages empowering customers to respond on their own time. Instead of dialing around wasting time listening to phones ring, get the word out to your entire audience at scale and then spend your time with the ones that call in ready to talk. DirectDrop Voicemail leaves a voice message without the intrusion of a call. This allows a consumer to respond at their convenience. Your agents stay focused on answering incoming calls from consumers ready to speak. Unlike a traditional call, carrier switch transfers to voicemail server instead of tower. Reaching people is more challenging than ever, especially when it comes to asking for money. Increase loan conversions by contacting your customer base quickly and putting the power back into their hands. -
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ClientCallPlus
BRISA
ClientCall’s ClientCallPlus is the automated phone-based solution that allows your business to stop wasting time and start generating more revenue. Automate your calls and texts to remind your customers and clients of upcoming appointments! Follow-up on upcoming and late payments so that you don’t miss a paycheck! Make a courtesy call to your customers, or wish them a happy birthday via automated call! Personalize a call for your customers to about upcoming promotions, limited-time offers, or new product launches! Fewer missed appointments and payments mean more money in your pocket. Increased appointment attendance and automated special offers will create more business. Less time spent on routine calls means more time focusing on value-added business activities. Present a level of quality and professionalism through automated phone responses and calls. -
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PATLive
PATLive
Since 1990, we’ve been helping businesses with one of their most important assets, their phone calls. Let us show you how we can help your business deliver an engaging, helpful experience on every call you receive. PATLive virtual receptionists work just like a front-office receptionist, providing friendly service that will help your business make a great impression on every call. Customize how your calls are answered, you have complete control from “hello” to “goodbye”. Enjoy fast answer times, our average speed of answer is just 8 seconds. Deliver a great experience, we can help callers with many of the same things an in-office employee would. PATLive receptionists are trained and equipped to serve as a seamless extension of your business, delivering all the benefits of an in-office team, virtually. With our powerful apps, you’ll be amazed how similar your answering service experience is to the one you’d have with an in-office receptionist.Starting Price: $39 per month -
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Parlance
Parlance
We believe that consumers deserve friction-free, voice-driven access at the organizations they communicate with every day. Parlance empowers organizations to harness the power of voice and enable your customers to speak naturally and connect directly when they call you on the phone. No long hold times, no confusing menus, no numbers to press on a dial pad. Parlance voice-enabled call routing solution enables fast, simple, and intuitive caller experiences to get callers to the right place in any organization without the effort and frustration of IVR menus, Automated Attendants, and long hold queues. High levels of user engagement deliver immediate impact and attractive ROI. Deliver the experiences your customers want, and the efficiencies your contact centers need. Please callers, increase agent availability, reduce costs, and more. -
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Pam
Pam
Pam is an AI voice and customer experience platform tailored for car dealerships that handles inbound and outbound calls 24/7 to book appointments, answer general questions, qualify sales leads, and follow up, freeing staff from routine call handling. It functions as a “live receptionist” by responding to everyday inquiries (e.g., hours, location), doing intelligent routing or warm transfers, and integrating with dealer systems to log conversations. Pam’s AI scheduler lets it book service appointments in real time based on shop availability, map customer issues to proper operation codes, and send confirmation texts to reduce no-shows. On the sales side, Pam can share vehicle inventory, respond to features/option queries, and schedule test drives directly from leads. The platform surface (Pam Console) provides visibility into unresolved calls, drop-offs, alerts, text logs, and revenue analytics from sales and service. -
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Fonada
Fonada
Founded in 2018, Fonada is a leading provider of innovative cloud telephony solutions designed to enhance and streamline business communication. With a robust suite of services including auto-dialers, Interactive Voice Response (IVR) systems, Cloud Call Center, Click to Call, and RCS messaging, Fonada empowers businesses to operate efficiently, reduce costs, and improve customer engagement. Our solutions are tailored to meet the diverse needs of various industries, from finance and healthcare to e-commerce and logistics. Fonada’s auto-dialer system boosts call connectivity and productivity by automating outbound calls, ensuring higher reach and engagement rates. Our IVR systems offer seamless call routing, enabling businesses to manage high call volumes and deliver exceptional customer service.
