Audience
Helpdesk solution for companies that use Microsoft 365 and SharePoint
About SteadyPoint
You can use your existing O365 Active Directory (AD) with SteadyPoint Helpdesk add-in. Add your users to the platform with minimal hassle. Your data is entirely hosted on SharePoint online in your Office 365 tenant, we keep none of it. Comprehensive in its tools for internal users, SteadyPoint Helpdesk app can also be utilized as a ticketing system by external users through Office 365 services. By using the Helpdesk portal from Office 365, or by submitting tickets through email which are then collected. From any device through our mobile responsive solution, which is optimized for better teamwork. Allowing you to close the feedback loop and better understand where weakness exists.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
SteadyPoint
Founded: 2011
Palestine
www.steadypoint.net
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
24/7 Live Support
Online
SteadyPoint Frequently Asked Questions
SteadyPoint Product Features
Help Desk
Automated Routing
Email Integration
IT Asset Management
Interaction Tracking
Multi-Channel Communication
Self Service Portal
Service Level Agreement (SLA) Management
Alerts / Escalation
Community Forums
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Network Monitoring
Real-time Chat
Ticket Management