Audience

Customer Success teams in B2B companies

About Staircase AI

Staircase AI is pioneering Customer Relationship Intelligence. Our platform leverages AI to analyze millions of customer interactions and turn them into actionable human insights that are impossible to spot with the naked eye. Companies depend on Staircase AI to cut through the noise and improve their NRR. Staircase AI reveals deep human signals and uncovers customers' health, sentiment, journey events, risks, and opportunities.

Our cutting-edge technology analyzes all of your customer interactions, including emails, chats, Slack activity, video calls, and more. It then connects between the human signals to generate relationship-based insights such as stakeholder changes, positive or negative sentiment trends, problematic topics, and more. Combined with existing product analytics, our human analytics provides the missing element to fully understanding your customer to grow at scale and fight churn.

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Pricing

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Company Information

Staircase AI
Founded: 2021
United States
staircase.ai/

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Product Details

Platforms Supported
Cloud
Training
Documentation
In Person
Support
Phone Support
Online

Staircase AI Frequently Asked Questions

Q: What kinds of users and organization types does Staircase AI work with?
Q: What languages does Staircase AI support in their product?
Q: What kind of support options does Staircase AI offer?
Q: What other applications or services does Staircase AI integrate with?
Q: What type of training does Staircase AI provide?
Q: Does Staircase AI offer a free trial?

Staircase AI Product Features

Customer Success

Health Score
Usage Tracking / Analytics
Account Alerts
Win / Loss Analysis
Customer Lifecycle Management
Onboarding
Account Management
Customer Engagement
Revenue Management
Communication Management

Staircase AI Additional Categories

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