Audience

Health systems that need a unified communications solution

About Spok Care Connect®

Communication among care team members involves a complex relationship between people, devices, and hospital systems. You might be struggling with an overwhelming surge of data, gaps in your communication, or inefficient communication workflows. These challenges make your job harder and negatively impact patient outcomes. There’s a solution to help – Spok Care Connect®. Spok Care Connect is the unified communication platform that provides care team collaboration, closed loop communication, and secure messaging to enhance your clinical workflows. It’s possible for one unified communication platform to solve the multiple challenges across different areas, departments, and locations in your health system.

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Pricing

Pricing Details:
We have a variety of customized solutions to meet your needs. Contact us for details.

Integrations

API:
Yes, Spok Care Connect® offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 3.0 / 5
ease 3.0 / 5
features 1.0 / 5
design 3.0 / 5
support 3.0 / 5
More Reviews Write a Review

Company Information

Spok
Founded: 1984
United States
www.spok.com

Videos and Screen Captures

Play Video Spok Care Connect graphic Spok Mobile user search screen Spok Console reporting dashboard Spok Console reporting dashboard GenA Pager select view
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Product Details

Platforms Supported
Cloud
Windows
Linux
iPhone
iPad
Android
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

Spok Care Connect® Frequently Asked Questions

Q: What kinds of users and organization types does Spok Care Connect® work with?
Q: What languages does Spok Care Connect® support in their product?
Q: What kind of support options does Spok Care Connect® offer?
Q: What other applications or services does Spok Care Connect® integrate with?
Q: Does Spok Care Connect® have an API?
Q: Does Spok Care Connect® have a mobile app?
Q: What type of training does Spok Care Connect® provide?
Q: What pricing for support is available for Spok Care Connect®?
Q: What pricing for training is available for Spok Care Connect®?

Spok Care Connect® Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
Queue Management
Reporting/Analytics
Call Scripting
Campaign Management
Manual Dialer
Predictive Dialer
Progressive Dialer
Real-time Chat

HIPAA Compliance

Access Control / Permissions
Audit Management
Compliance Reporting
Data Security
For Healthcare
Incident Management
Risk Management
Documentation Management
Policy Training
Remediation Management
Vendor Management

Unified Communications

Calendar Management
Call Recording
Call Routing
Chat / Messaging
Mobile Access
Multi-User Collaboration
Audio / Video Conferencing
Fax Management
File Sharing
Voice Mail

Spok Care Connect® Verified User Reviews

Write a Review
  • Brandy M.
    Nurse
    Used the software for: 2+ Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "No thanks"

    Posted 2025-02-08

    Pros: Colleagues might be paged swiftly and securely with Spok. Instead than relying on others to know who to page on different days or times, I appreciated that you could allocate pages to different persons based on who was working that day.

    Cons: The software did not have a vibration setting for notifications. My own phone was utilized. As a result, I had to have my phone's ringer on at work so that I could hear my pages, but regrettably, this also meant that while I was in patient rooms, I could hear the notifications from calls and messages.

    Overall: It was an okay system that needs a lot of work. It will never measure up if it's not built better. Thanks

    Read More...
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