Audience
Companies looking for a number testing software to see their customers' experience
About Spearline
Proactively test and monitor critical aspects of any line, from any device, almost anywhere in the world, from the comfort of your desk. Our most straightforward test, and the basis for all our customers’ testing setup. Enables replication of a customer’s call and generation of objective audio quality scores. Latency is the time between when you speak, to when the other person hears your voice. Enables you to replicate a conference call and test all conference functionality. Allows you to bring your customer’s network into the testing loop. Measure the performance of your own or outsourced contact centers. Test an SMS message before you send it to your customer. Know how quickly your customers’ calls are answered and take action if they’re being kept waiting. Make sure your customers’ experience of touch tone (DTMF) options are seamless and smooth.
Integrations
Company Information
Videos and Screen Captures
