Audience
Large enterprise organizations in need of a solution to manage their customer experience
About Sparkcentral
Thought leaders in WhatsApp customer service. At Sparkcentral we enable leading innovative brands to improve their customer experience and increase their service operations efficiency. Our product roadmap is focused on being the leading provider of advanced customer service solutions on WhatsApp and other asynchronous messaging channels. Customer service SaaS platform for enterprises. Sparkcentral allows you to manage all your asynchronous messaging channels with human and virtual customer service agents. With a uniquely designed single workflow and performant user interface for your customer service team. The platform of choice for global brands who launch WhatsApp. Sparkcentral has become an industry thought-leader that is revolutionizing the way enterprises help and engage customers. Our goal is to inspire and enable amazing customer experiences, and we’re doing this by completely reimagining what enterprise customer service software should look like.
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Integrations
Company Information
Sparkcentral
Founded: 2012
Belgium
www.sparkcentral.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
Sparkcentral Frequently Asked Questions
Sparkcentral Product Features
CRM
Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management
Call Logging
Lead Scoring
Quotes / Proposals
Territory Management
Collaboration
Calendar Management
Document Management
Project Management
Real Time Editing
Task Management
Video Conferencing
Brainstorming
Chat / Messaging
Contact Management
Content Management
Version Control
Conversational Marketing
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Mobile Messaging
Multi-Channel Communication
Appointment Scheduling
Lead Distribution
Lead Qualification
Product Recommendations
Video Chat
Customer Engagement
Analytics
Communication Management
Feedback Collection
Churn Management
Community Management
Content Syndication
Gamification
Live Chat
Video Content
Customer Experience
Analytics
Dashboard
Trend Analysis
Action Management
Customer Segmentation
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Customer Service
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Alerts / Escalation
Appointment Management
Live Chat
Canned Responses
Customizable Branding
Offline Form
Proactive Chat
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Geo Targeting
Screen Sharing