Sonetel

Pros: It takes some time to set things up but once everything is settled up, it is worth it because the connection is great

Cons: Took quite some time because of the verification process

Overall: Had quite a good experience, support was slow at first but got only better over time, also good connection when calling.

Pros: Sonetel makes international communication simple and cost-effective. I especially like how easy it is to set up numbers in different countries and start receiving calls without needing complicated hardware. The call quality has been consistently clear, and the mobile app makes it convenient to stay connected while traveling or working remotely. Pricing is very competitive compared to alternatives.

Cons: The interface can feel a little outdated at times, and the first setup takes some patience to fully understand. Customer support is helpful, but response times could be faster.

Overall: My overall experience with Sonetel has been excellent. It solved the problem of managing business calls across countries at a fraction of the cost of traditional solutions. Once you get past the initial learning curve, it becomes a very reliable and flexible tool for any small business or freelancer looking to appear local in multiple markets.

Pros: Sonetel provides a very professional and reliable service. The platform is easy to use, and the support team is always responsive, helpful, and knowledgeable. I especially value the clear setup process and the smooth functionality, which makes it simple to manage communication needs.

Cons: No major drawbacks so far. Some features could benefit from more detailed documentation, but overall the service works very well.

Overall: My overall experience with Sonetel has been excellent. The service is efficient, trustworthy, and backed by a great support team. It has made communication easier and more effective for my business, and I can confidently recommend it to others.

Pros: Completely destroyed by such a terrible customer experience that lacked empathy, solutions, and respect.

Cons: Inefficient support for international operations.

Forced phone call verification, despite number being used only for app-based messaging.

Disregard for the client’s internal procedures.

Outdated and ineffective verification method (anyone can answer the call).

Coercive and unprofessional behavior from customer service.

No access to complaint or escalation channels.

Lack of real solutions or empathetic interaction.

Customers feel unheard and dismissed by the organization.

Poor transparency and lack of accountability in service delivery.

Overall: We turned to Sonatel expecting efficient support for our international operations—something completely normal in the digital age. Unfortunately, the experience has been deeply disappointing.

They insisted on verifying a phone number we use exclusively to receive messages via connected apps, not for voice calls. Despite explaining that this is our internal procedure, they attempted to override it by forcing us to answer a verification call. This method is not only outdated, but also useless, since anyone could answer the call, defeating its intended purpose.

When we expressed our disagreement, the customer service team responded with coercive and unprofessional behavior, even denying us access to any kind of complaints or escalation channel. Instead of offering solutions, we were met with rigid, dismissive, and empathy-lacking responses, which is unacceptable for a company claiming to provide international communication services.

These types of practices wear customers down. Where is the respect for the user, or even basic common sense? Worst of all, it felt like there was no way to be heard within the organization.

I share this review as both a reflection and a call to Sonatel’s management:
It’s time to review your procedures, properly train your staff, and take customer experience seriously.
Hopefully, more alternatives will emerge so we’re not forced to rely on companies that operate without transparency or accountability.

Pros: When it works you can receive or make an international phone call for an attractive monthly rate. the sound has been pretty acceptable when the communication become established.

Cons: Fix the architecture once for all. Perhaps you can't handle the volume of customers you have. Stop receiving new customers until you fix your issues. Skype never performed this bad, it had a couple outrage that I remember that affected me but that was in 15 years of use. The user interface is extremely basic. I can't even create a contact list.

Overall: So far pretty unreliable, 7 out 10 times I can't use it because there is a different problem. The user interface is extremely basic. I can't even create a contact list.

Pros: The attention of support people via email, although they do not always answer what you ask. They say that no can't warranty the answer through the apps in international calls. This is the main idea of a voip number

Cons: You're selling a product that doesn't do what you claim. On several of your websites, you offer free call answering via apps, and that doesn't work. You want to transfer the call to your local number, charging extra per minute, which can be very, very expensive. I insist: don't offer anything you don't deliver.

Overall: The few calls I've been able to make are difficult to hear. In fact, some calls are cut off after a few seconds, and I have to call back, charging twice. The charge, in my case, is 0.01 CTS per minute, but it always shows double. I think if they solve the problem of being able to answer through the apps, it would be a good option.

Pros: Customer Service.
Flexibility of choosing the numbers.
Information on the website.
Able to choose different payment option.

Cons: Difficulty in using the app, integration of services to third party software.

Overall: Product offered are ok, can be made good with the addition of features and convenience of usability on different platforms.

Pros: We’re based in New Zealand and need to port our US number from Skype (that is to be shutdown). We explored several options and were glad we settled with Sonetel. From the outset, our enquiries were responded to promptly and professionally by Vasundhara, their support engineer. We are really impressed by the service and how smooth the entire process is. Every call is recorded in our account on the web and on the app. Text is delivered via emails. Simply brilliant!!

Cons: The IOS app has some minor issues, but I am sure their engineers will soon iron out.

Overall: Sonetel services tick all the boxes for us. I would give it 10/10. Great features, some we haven’t even explored yet, such as having the ability to transfer calls among our team and having multiple numbers from other countries.

Pros: High quality service. Excellent support team that has fast response rate. Multiple countries to choose from.

Cons: There are no general cons that I can point out. In case we have any problems their support team reacts fast.

Overall: We have been using Sonetel's service for many years for different countries and we are very satisfied with it.

Pros: I live in Barquisimeto, Venezuela and I use the SONETEL virtual line to receive messages from the United States.
It is an economical and efficient plan, they always pay continuous attention to the Client, their Technical and Engineering Support has offered me their help with every question and all of them have been answered in a timely manner.
I am very grateful and highly recommend the use of SONETEL virtual lines, it is a serious, reliable company and provides excellent service.

Cons: So far the service has been excellent, no complaints.

Overall: I live in Venezuela and I found SONETEL online. I have received their help from the beginning, to obtain the service, during registration, payment and questions regarding use.
Once again I am very grateful to the SONETEL team.

Pros: Setting up the service is very easy. The instructions are clear. Implementation is quick. The price is very attractive.

Cons: I had to join the support because of an administrative problem. They were very effective

Overall: It's simple and easy to use. The explanations are clear. There may be administrative difficulties due to country-specific regulations. But the support is there in case of difficulty. I unreservedly recommend it.

Pros: I liked their availability to help their clients.
They always be here to support the client. And their Platform is easy to use.

Thank you Sonetel for helping me in my business.

Cons: Nothing

Overall: It is a good experience.
Sonetel help me to start my business in what we know communication. Before Sonetel I had a problem to communicate with my client, but now I am communicating with them easily.

Pros: I needed a US mobile phone number and got it in no time for an affordable price.
Support was pretty efficient and I could validate my account quickly.

Cons: The application is sometimes slow but that's okay as I do not spend so much time on it.

Overall: I'm happy with that service!
I will for sure recommend it as it can be a crucial service in some cases and especially when you just want to use occasionally a foreign phone number.
Again, great support!

Pros: Call forwarding option is working excellently! Kudos to the customer support team who helped me in setting up the services.

Cons: Cannot be used as a WhatsApp number but thats fine.

Overall: Call forwarding option is working excellently! Kudos to the customer support team who helped me in setting up the services.

Pros: Sonetel provides very good customer support and high-quality phone calls. The interface is easy to use

Cons: We do not have any negative comments on Sonetel. Thanks.

Overall: We have been using Sonetel for about five years for doyuk.de and doyuk.uk, and we are very satisfied. The service is highly reliable, and we fully recommend it.

Sonetel provides very good customer support and high-quality phone calls.

A big thank you to all the team members!

Pros: Vasundhara was very helpful in enabling me to make the required payment to Sonetel to continue to keep my US number active.
The US number is helpful for me to stay connected, specifically getting SMS.

Cons: I am very happy with the service and cannot think of any Cons.

Overall: My experience using Sonetel number while in US or travelling outside to receive voice call or text messages is very good. Also my interaction with Vasudhara has been really pleasant.

Pros: 1. Numbers cost is very low compared with the other providers
2.Easily understanding Application
3.Available Mobile Application Also

Cons: 1. Responses from support team
2. Payment Methods
3. Calls Report

Overall: 1. Easy to Handle For Calling
2. Need to change the Payment Methods for India Country's
3. I like Very much of Product
4. Need to change the UI and Admin Restrictions

Pros: - Quick customer service response

Cons: - Website can be glitchy
- Phone number verification was done a via a phone call that cut off mid call
- Website continually told me I didn't have internet service but it was an issue with Sonetel website

Overall: Great experience working with the customer service team but the website itself could use some improvement

Pros: it works! Thats a well beginning. SMS and calls where transmitted ok to my cell phone trough the application. Help Desk responses were quick and efficient. Very pleased.

Cons: That SMS couldn't be received or viewed in the home page.

Overall: Very pleased. SMS and calls where transmitted ok to my cell phone trough the application. Help Desk responses were quick and efficient.

Pros: I like that is it very user friendly and always connects the calls, I don't experience any outages when using Sonetel. I also like that it has a large amount of caller IDs available for USA and that you can forward the calls to your personal cell phone or voicemail.
That is very helpful to ensure customer we are a legit company.

Cons: I would like to have an auto dialer available on Sonetel, you already have the caller IDs that we can use. Voicemail and other great features. Why not have it all?
Sonetel your one stop shop for all your communicational needs.

Overall: I really like Sonetel and recommend it highly to all that are looking for a safe and secure way to connect with customers or potential customers.

Yo to date I have not had any issues with Sonetel and the Support Team (Kudos) great support but most of all issue resolution in a timely manner.