Alternatives to SnapEngage
Compare SnapEngage alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to SnapEngage in 2026. Compare features, ratings, user reviews, pricing, and more from SnapEngage competitors and alternatives in order to make an informed decision for your business.
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1
Infobip
Infobip
Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is the #1 choice of some of the world's biggest companies to scale their customer communications. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience, all in a fast, secure and reliable way. With Infobip, you can achieve deeper customer engagement across the widest selection of local and global channels, including: SMS MMS RCS Live Chat WhatsApp Business Apple Messages for Business Facebook Messenger Instagram Business Telegram Viber Voice / VOIP Video Email -
2
Help Scout
Help Scout
Delight customers by providing outstanding customer service like no other with Help Scout, a web-based help desk software. Suitable for for companies of all sizes, Help Scout enables businesses to deliver personalized support. The platform offers collaboration features to keep everyone on the same page, automated workflows, best in-class-reporting, an integrated knowledge base, and a robust API. Help Scout also integrates with voicemail services and live chat services like Olark and Snap Engage.Starting Price: $10.00/month/user -
3
Lime Connect
Lime Connect (formerly Userlike)
Lime Connect (formerly Userlike) is Germany’s leading platform for AI-powered customer messaging and support automation. All messages from your website, WhatsApp, or any preferred messaging channel are centralized in the Message Center, where professional features such as live translations, file sharing, and video calls enhance customer interactions. Connect AI allows you to deploy autonomous AI Agents that handle up to 70% of customer requests independently, while the AI Copilot assists your service team by summarizing conversations, suggesting answers, and providing relevant knowledge in real time. Automate workflows, update integrated systems, and deliver seamless support across all channels. Lime Connect is developed and hosted in Germany, making it a GDPR-compliant softwareStarting Price: $90.00 per month -
4
Slaask
Slaask
The Customer Service App For All Slack Users. Bring all your team (and customer!) communication together, in one place. Our product, as well as our team, are hyperspecialized and 100% Slack-based. We believe in focus. There's no other company out there as zoomed in as we are on customer messaging via Slack. Slack is a part of our DNA. Proof of that? We are the first fully funded, fully Slack-based company in the world. Interact with your leads and customers wherever they are (your site, Facebook page, Twitter page, iOS app, Android app, your mailbox, etc.) from a single point in space: Slack! Your organization needs to be wherever your customers are, and not the other way around. If you're looking to unify customer communication and have your team operating from a single, shared control center, then Slaask is the way to go. Slaask is much more than a great customer messaging app. With Slaask, you can also create a personalized chatbot that is perfectly in line with your brand. -
5
Comm100
Comm100 Network Corporation
Comm100 is a global innovator in AI-powered, omnichannel customer engagement software that helps organizations deliver fast, personalized, and seamless support across every digital channel. Built on a philosophy that blends intelligent automation with human empathy, Comm100 unifies live chat, messaging, ticketing, voice, and self-service under one platform to shorten the path between question and answer. Trusted by thousands of organizations around the world in commerce, gaming, higher education, government, and nonprofit including Rackspace, CH Robinson, Kyndryl, Stanford University, the State of California, and Canadian Blood Services, Comm100 enables teams to scale support without complexity through powerful AI agents, rich reporting and analytics, and secure, compliant infrastructure. Its global footprint and commitment to reliability ensure 24/7 engagement and measurable improvements in customer satisfaction and operational efficiency.Starting Price: $31.00 -
6
Chatstack
Chatstack
Chatstack is the leader in self-hosted PHP live chat software for your website and has many compelling advantages over competing live chat solutions. Chatstack is a self-hosted chat application, powered by PHP and MySQL and is quick and easy to install on your website, especially for non-technical users. Send messages to your customers and respond quickly to their needs with our user friendly interface, allowing you to build and nurture customer relationships. With no subscription and no ongoing monthly fees, our online chat software is the most cost effective customer service solution for your businesses web site. Our live chat widget or optional popup client window is fully customizable to include your own brand logo, colors and desired welcome message. Advanced customization is also available by editing the template CSS files for a fully custom design. Chatstack is available on major platforms with our Windows, Mac and Linux apps that can be installed on all your team computers.Starting Price: $149 one-time payment -
7
Talkative
Talkative
Embedded live video chat with mobile support and recording, fully customizable to meet your contact center's needs. Advanced & secure web chat with dynamic canned messages, real-time translation, PCI compliance, and message preview. Secure browsing and screen sharing for embedded customer support and sales. Live voice calls, web callbacks, and PSTN capabilities for real-time communication. Conversational chatbot with seamless live-agent transfer, available on your website, app, and over social media and WhatsApp. Manage WhatsApp and social media messaging with image support capabilities for smarter customer engagement. Businesses of all sizes use Talkative to accelerate sales, drive customer engagement, and reduce operational costs. Bring the in-store experience online with live video chat to increase sales and deliver personalized customer service. Offer convenient customer contact across channels to boost service and support digital funnels. -
8
Olark
Olark
Olark Live Chat is a web-based live chat application that helps businesses interact with customers through their website. The solution delivers the easiest way to engage customers who are browsing the website through customer relationship management (CRM), eCommerce, and Help Desk platforms that provide you with powerful customer insights. Key features include team management, automated messages, searchable transcripts, real-time reporting, and more. Olark Live Chat also offers chat monitoring, targeted chat, and analytics within a suite.Starting Price: $17.00/month/user -
9
Responcierge
Responcierge
Responcierge is an all-in-one engagement tool that is suitable for businesses of all sizes. Responcierge provides several powerful tools users need to fully engage more website visitors. Customer service representatives can interact with customers with Responcierge's recorded video messages chat features and more. With Responcierge, users can start a conversation with a client using real-time text conversation or record a video response to send. Responcierge also provides users with other options for communicating with clients like scheduling a demo, download whitepaper, and more. -
10
LiveChat4Dynamics
Inogic
LiveChat4Dynamics is a seamless integration tool that brings live chat functionality directly into Dynamics 365 CRM. It provides a unified platform to connect, track, and engage website visitors effortlessly, eliminating the need to switch between multiple platforms. Key Features: Instant Chatting for Website Visitors Instant Notification within CRM Create a CRM Record from LiveChat (OOB or any Custom Entity) Track Conversation History within CRM -
11
Nexi Bloom Chat
Nexi Bloom LLC
Nexi Bloom Chat is a cutting-edge live chat platform designed to provide real-time, personalized communication between businesses and their customers. It offers 24/7 chat support with secure, end-to-end encrypted conversations, ensuring privacy and seamless engagement. Features include instant messaging, smart chat routing, proactive chat invitations, and visitor tracking to help businesses connect effectively with website visitors. The platform supports integration across popular channels such as web, mobile, WhatsApp, and LINE, making customer engagement easier on multiple fronts. Nexi Bloom Chat is highly customizable with branding options and analytics tools that boost agent productivity and customer satisfaction. With a free trial available and no credit card required to start, it is accessible for businesses of all sizes.Starting Price: $0 -
12
Autochat
Autochat.io
Live Chat that Sells for you. Do you think Live Chat is only a customer support tool? We would like to change your mind. Engage shoppers in real time before they get stuck or leave. Train bots to respond to common customer queries. Target shoppers based on their history and behavior. Automate common scenarios to engage shoppers 24x7. Power to influence and assist your shoppers throughout their purchase journey. Every customer conversation gets automatically augmented with activity trail from the current session and historical transactions. It helps respond to customer queries in the blink of an eye. Features like Proactive Messaging, Live Shopper Insights and Real-time Shopper Journeys help identify live shopping sessions with highest revenue potential. All our powerful features are available with a simple DIY graphical interface. Zero programming skills required. Our Deep Integration with Shopify starts powering your store automatically as soon as you install the app.Starting Price: $1 per month -
13
ProProfs Chat
ProProfs
Our live help software helps your operators reach customers instantly. With live chat, operators can view what visitor is typing to respond faster and even transfer chat to other members for faster resolution. Operators can use features, such as canned responses in live support software to offer real-time quality answers. You can also add self-help articles in chat widget for instant help. Enhance user experience with our proactive live chat software. Welcome visitors with chat invitation pop-ups or customized operator greetings to boost engagement. Add announcements to notify website visitors about upcoming products, features, and service updates using our live support chat for the website. Enable your support team to engage potential leads by giving product tours. Store potential leads to your favorite CRM platforms like Microsoft Dynamics, Salesforce, and more, and enable your sales team to close more sales faster with our live chat support software.Starting Price: $19.99 per month -
14
ReadyChat
Elm Street Technology
ReadyChat is the fastest, most convenient way to engage and convert website visitors into leads and appointments. Our Live Chat software monitors website visitors and identifies the best time to engage them with a chat. This gives our agents the best chance to turn every interaction into a lead. We work with you to ensure the right message is being communicated to your visitors. We customize your chat window and script to reflect your unique identity. Our smart chat algorithm knows when to engage site visitors. Engaging visitors at the right time increases their chance of converting into a qualified lead. Our agents are trained to qualify your leads, capture complete contact information, and immediately send it to your team. We do all the work so you can focus on closing. ReadyChat increases your lead volume by 40% or more, and our leads are known to close 3X higher than the industry average for Internet leads.Starting Price: $199 per month -
15
Snap Camera
Snap Camera
Snap Camera lets you apply Lenses to your face while using your computer's webcam. Utilize Snap Camera in your favorite third party live streaming or video chat applications by selecting Snap Camera as your webcam device. With Snap Camera opened, you'll see a preview of your computer's physical webcam. To apply a Lens to the input video, simply select a Lens from the Featured Lenses. Snap Camera creates a virtual webcam on your computer. When Snap Camera is open, it takes the input of a physical webcam and then augments it with the selected Lens. This augmented video is then output to the Snap Camera virtual webcam. In your application that supports webcam input, select Snap Camera from the list of webcams to utilize the augmented video. -
16
Click2Magic
Tvisha Systems Pvt Ltd
Click2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer base. This real-time customer engaging software lets you know the behavior, purchasing patterns, expectations, and needs of the customer, making you work on what they want. You can integrate Click2Magic across the websites of web and mobile apps as a chat widget to instantly handle all your client-customer concerns. Be it for sales, marketplace, tech support, product or service-related inquiries, this customer support lives chat software ensures to chat with your customers with its seamless features.Starting Price: $39/per seat/ month -
17
ActiveHelper Live Chat
Mentat Technologies
Track , monitor and talk to your website visitors in real-time with ActiveHelper Live chat. ActiveHelper Live Chat is the fastest way to engage your site visitors! Our Live Chat solution is rich of powerful features ready to use without have to spend hours on learning how to use . Stay connected with your visitors at all times anywhere, anytime with your phone, tablet or computer. ActiveHelper Live Chat is an unique unlimited solution that allow to manage multiple sites and agents from a single server installation with a single license. Check their location based on they IP or send personalized messages to your visitors. Target specific visitors and offer help when they need it based on pages they are browsing. Initiate a conversation by sending an specific message based on their behavior or by using automatic invitations to your website visitors. Choose how your visitors will see you. Define languages, images and colors depending of the country.Starting Price: $39.95 one time payment -
18
The Chat Shop
The Chat Shop
Experience a new competitive advantage with real-time customer engagement using human live chat and AI chatbots. We focus on the visitors who have the potential to convert, but won't, without some assistance. Using clever behavior analysis and tracking, we identify the optimum time and message to engage in a thoughtful discussion. Our UK/US-based live chat team becomes your real-time product and service experts. Supported by AI chatbots, we remove friction in your funnel through conversation. Bringing a new competitive advantage and delivering previously untapped returns, 24/7. Increase the volume and quality of leads from your website. Engage, qualify, and convert with native-English live chat. Experience more revenue and offer an incredible native-English customer experience with our unique approach to live chat. Create the perfect blend of warm, engaging human chat and intelligent, attentive AI assistance to transform the CX on your website. -
19
Conversity
Aumenta Global Services
Integrate Conversity with your Facebook Messenger and create the most complete customer engagement tool ever. With Conversity at the backend, you can route & distribute incoming chats to your internal teams, manage offline chats, transfer chats amongst your teams, create multi-party conferences etc. With a ton of enterprise-class features Conversity is one of the most advanced & complete customer engagement solutions for Facebook Messenger. With Conversity, you can build custom, interactive, multi-level menus options to help your customers route chats to appropriate teams or departments. You can send info text via the menu options or gather user input before sending the chat to your support team. Conversity integrates with all popular CRM & LMS (Leads Management Systems) like Salesforce, Zendesk, Microsoft Dynamics, Oracle CRM, Hubspot, Marketo, Freshdesk, Zoho, SugarCRM. Conversity also integrates with Content Management Systems like WordPress, Joomla, Magento, etc.Starting Price: $99.00/month/user -
20
Chatwee
Chatwee
Chatwee is a live chat and instant messaging app targeting: - online communities - virtual events - providers of mental health support - team communication - live trading - church services - educational webinars - live video streaming allowing its users to engage via private, public, and Messenger-style group conversations. It offers an extensive set of features, advanced customization options, and comes with a Free-forever plan, if it suits you. Effortless installation will get you going in minutes. Add a dynamic social hub to your site today and see the engagement rise!Starting Price: $19/month -
21
CarChat24
CarChat24
We help you sell more vehicles by staffing your chat with real humans 24/7. We uphold your Dealership Brand by Engaging in Purely Live Conversations. Here's a glimpse. It's an automated message and can be customized as per your recommendation. The visitor shares his requirement at this stage or it's captured during the chat later. Agent gets visitor's name. Agent confirms the availability time of the prospect for a visit to the dealership. Certainly, the most important part of the chat, converting it to a contactable one. We ask them if there's any vehicle they would like to trade in. The message was sent in order to take the chat toward the closing phase. Again, the verbiage can be custom or standard. With over 80% of Live Chats related to inventory, we send lease specials, OEM incentives, specs, pictures, and videos in the chat window to help move the shopper down the road to the sale. BDC Style Scripts refined over 13 million chats. -
22
SnapCell
SnapCell
Say goodbye to impersonal email and wasted leads. SnapCell helps your staff build rapport with customers and make more sales. With a rise of consumers using video to view products and communicate with those around them, it’s no surprise that more and more car dealers are choosing leading car dealer software, SnapCell. This dynamic and forward-thinking automotive video tool allows dealers to build trust and engage with their customers, without ever having to meet them in person. Built with sales executives, business managers, BDC agents and service departments in mind, videos can be created and sent to customers through SMS or email in just a few clicks. Whether you’re looking to create high-quality walkaround videos, powerful virtual test drives, engaging technician videos, sales-driving 360-degree spin displays or hold a live two-way chat with your customer, auto dealer video tool, SnapCell, can help. -
23
ReachLocal
ReachLocal
Access lead details, call recordings, and more from one centralized place so you can manage leads effortlessly and follow up quickly. Staying top of mind with your new business leads and customers is easy with our simplified marketing automation and communication tools. Know which marketing efforts generate leads and customers so you make smart decisions and continue to invest in what works. LOCALiQ Client Center with lead engagement is one of the most affordable ways to track your business leads and get more ROI from your marketing efforts. Unlike more complex solutions, Client Center is a snap to set up and works great with existing business systems. And don't worry, we’ll walk you through your new software to ensure you’re set up for success. Improve lead response and keep your prospects engaged with built-in automation to close the deal, all within a single solution. The ability to play back calls lets you respond immediately to new business leads. -
24
Live Chat Engage
Live Chat Engage
Text messaging with the live chat agents is one of many ways your customers can reach you. Knowing who your customers are is extremely important; that’s why our software supports Google Analytics integration. Our chat Software enables you to route live chat data to your existing CRM or app. Keeping a record of all of your live chat conversations is critical. Our web-based chat portal gives you access to all your live conversation transcripts. Catering specifically to healthcare providers, patient conversations through Live Chat Engage support HIPAA guidelines and are compliant with them. We prepare a monthly report including the details of our performance, along with the engagement and traffic trends on your website. You determine how we greet your customers and talk to them. We use a personalized script based on your guidelines. -
25
Provide Support
Provide Support
Provide Support Live Chat is a powerful customer support tool. It allows you to help customers instantly via live chat, see their navigation through your website in real time, guide them, and offer assistance proactively. Provide Support offers one of the most reliable Live Chat services on the market. The company was founded in 2003 and has proven its credibility. With Provide Support Live Chat you get: All features included in any plan Unlimited number of chats Multiple domains support at no extra cost Flexible chat window and chat button customizations Embedded or popup chat window Operators grouping and unlimited departments File transfer Flexible chat access restrictions Powerful chat statistics Chat transcripts storage with viewer app Chat agent apps included into price Unlimited live product assistance 24/7Starting Price: $13/month/user -
26
Chaport
Chaport
Chaport is multi-channel live chat, chatbot and knowledge base software for business, with premium quality and affordable price. It is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. Chaport is convenient for everyone to use as it has applications for all platforms, be it iOS, Android, Web, Windows, or Mac. Among the most important features are auto-invitations that will help you engage visitors in the communication process, chatbots that will help you provide support 24/7 and get more qualified leads, and integrations with social networks and messengers that allow support specialists to answer questions from different channels in a single app. Other features include pre-chat form, custom fields, typing insights, saved replies, file sending, detailed visitor info, widget customization, group chats, reports, and even more. It is also possible to integrate Chaport with other apps via Zapier or API.Starting Price: $19/month -
27
Cbox
Cbox
Cbox is an embedded live chat web app for online communities, education and training platforms, and live-streaming events. Get a Cbox to enable your visitors and users to engage one another in rich real-time conversation. Cbox keeps users on your site and keeps them returning. Embed your Cbox directly into your site, or access it in a mobile-friendly standalone mode. Just as every conversation is unique, so is every Cbox. A wide range of theme and customization options allows you to get your Cbox looking just the way you want. Change colors, choose fonts, and upload your own emoticons to make your Cbox live chat experience your own.Starting Price: $1.67 per month -
28
Kayako
Kayako
Deliver exceptional customer service in multiple languages across live chat, email, Facebook and Twitter. For SMBs looking for a fully integrated cloud-hosted help desk to immediately start supporting customers. Kayako’s helpdesk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations that come through any channel. Support customers better, and stay personal as you grow. Kayako’s award-winning helpdesk solution includes our live chat software as one of the many tools to help you with your customer support success. Kayako’s live chat tool enables you to provide a tailored, engaging live chat experience 24/7. You can help customers in real time across every channel—all from within Kayako’s dashboard. It’s quick and easy to customize our live chat software and integrate it into your website, iOS and Android apps.Starting Price: $9.00/month/user -
29
Live Assist for Microsoft Dynamics 365
Communication Business Avenue
With our secure co-browsing solution you can interact with your customers while having an audio & video conversation directly from your website or app. Increasing customer satisfaction has never been easier. With co-browsing you can show your users how to navigate your site or app, make a purchase, help them fill in a form, give suggestions and much more with audio & video capability. Users won’t need to install any plugins or software. Together with our partner LivePerson, we now have a new type of engagement called Messaging which takes Live Chat to the next level, adding flexibility. We have integrated popular 3rd party channels like Twilio SMS, Facebook Messenger, Instagram, Twitter, WhatsApp, Apple Business Chat and more, agents can receive these Messaging engagements right inside Dynamics 365!Starting Price: $49 per month -
30
Falkon Chat
Falkon Systems
Falkon Chat is an AI-powered secure live chat platform designed to help businesses deliver engaging, secure, and efficient customer support across web and messaging channels. With real-time chat, generative AI-assisted responses, customizable chat widgets, advanced routing, and team collaboration tools, Falkon Chat helps teams connect instantly with visitors and customers. The platform offers powerful compliance features including HIPAA-aligned controls and SOC 2 security, making it ideal for regulated industries. Features include secure file sharing, AI conversation summaries, assignment and workflow automation, audit logs for visibility, and integration flexibility. With scalable plans and robust admin controls, Falkon Chat enhances both customer experience and operational efficiency for teams of all sizes.Starting Price: $9/month -
31
Umnico
Umnico
The ultimate omnichannel messaging solution that combines over 25 business messengers and social media in one chat-center and provides a capability of customer relationship management system, empowered by automation, so you can raise your sales and boost customer support performance with the same resources. Umnico Inbox consolidates messages from all communication channels in one window, so your managers do not need to switch between different apps and tabs. Free online chat widget for websites — Umnico Live Chat allows a brand to answer customer questions and assist in check out in real time. A chat widget on your site is also a proven way to reduce the expenses on phone support. Social CRM allow you to engage your customers and prospects wherever is convenient for them: on WhatsApp, Facebook, Instagram, or other social media with a single CRM for small businesses. It will allow your team to segment, track and analyze all interactions with your clients in one place.Starting Price: $7 per month -
32
Chatroll
Chatroll
Chatroll™ gives you the power to capture your audience's attention, create engaging experiences and achieve your goals. Create your event in 5 minutes or less. Get your own Chatroll event page, or embed Chatroll in your existing website or app. Chatroll™ is the trusted platform for live chat events including webinars, Q&As, information sessions, workshops and more. Audiences today are facing information overload. More than ever, people are blind to traditional ads and static content. So how do you cut through the noise and truly connect? In a world of generic one-way messages, we crave what's real, what's authentic, what's intimate. We crave experiences. Chatroll™ is the original chat platform trusted by entrepreneurs and brands to create engaging live experiences. Combining the power of live chat and video, Chatroll gives you the tools you need to create experiences that capture your audience's attention, build trust and engagement, and achieve success.Starting Price: $19 per month -
33
Fuse IM
Fuse IM
It's much more than chat software. Install live chat on your website and connect your channels to start engaging customers instantly. Simplify communications from a shared inbox for a better experience for the whole team and customers alike. Every visitor on your site is a potential customer. Be there for them when they can't find what they need. Capture leads when your team are away. It's faster, easier and more natural relationships with customers using messaging to boost customer experience and satisfaction. Break down barriers between you and your customers over email or phone. Customers are more likely to give feedback when live chat is available. Match your brand and make chat your own by customizing the position, colours, office hours and more. Proactive chat using prompts to guide or assist visitors. Ask for feedback, help with pricing or ask for questions at just the right moment.Starting Price: $15 per month -
34
maaiiconnect
M800
maaiiconnect makes customer engagement simple. It is the only cloud-based platform that brings digital and telecom communications together to help businesses deliver seamless customer experiences. Be a truly omnichannel business. Centralise channels such as WhatsApp, WeChat, Facebook Messenger, SMS, Virtual Numbers, Video Conferencing, and a Web Communications Widget for Live Chat and Web Calls into one place with full customer relationship history, customer data, CRM, ticketing system, and rich insights.Starting Price: Free -
35
CustomerICare
CustomerICare
Give your brand a voice and build meaningful relationships by talking to customers over live chat. Increase the chances of high value engagement and more sales by using proactive chat to automatically reach out to customers. Your customers aren't clones. Use advanced analytics and visitor targeting to create a unique experience for each visitor. -
36
Quiq
Quiq
Quiq is a customer engagement solution delivering personalized interactions across SMS/Text Messaging, Apple Business Chat, Google's Business Messages, Live Chat, Twitter, Facebook, and WhatsApp. With Quiq’s Conversational Engagement Platform you can design conversational experiences your customers will love. Orchestrate conversational interactions involving both bots and humans. Any combination of native Quiq customer service chatbots, bots developed in third-party bot frameworks and human agents can participate in a conversation.Starting Price: $250 per month -
37
RumbleTalk
RumbleTalk
Easily connect and engage with your audience using smartly-designed chat tools like polls, queued messages, video calls and Q&A sessions. Built for members only. Only your members can view or participate in the group chat conversation. Best used in closed private group chat discussions. RumbleTalk was founded in December of 2012 with the purpose of bringing the chat room into the 21st century after a fruitless search to find a mobile friendly chat room service. The company continues to grow as communities around the world rediscover the power of group chat. Team RumbleTalk now consists of employees working remotely from the United States, Tel Aviv, Russia, and India. A public group chat with a designated administrator to moderate the discussion and perform special functions such as by screening chat messages. Pre approve group message before it goes live using the Moderated Chat.Starting Price: $14.00/month -
38
Amity Bots
Amity Solutions
Amity Bots is a scalable enterprise AI chatbot solution that enables businesses to provide customers with a first-class experience 24/7. By integrating with platforms like LINE, Facebook, and web or mobile applications, Amity Bots facilitates seamless customer engagement across multiple channels. The platform automates marketing activities, personalizes customer interactions, and enhances sales effectiveness by generating and qualifying leads automatically. It also improves customer experience by offering round-the-clock support, reducing repetitive responses, and saving time and costs. Key features include multi-channel chat management, user profile and context tracking, co-pilot live chat, AI-powered decision-making, flexible integration options, and comprehensive analytics and reporting tools. Amity Bots supports message templates, product catalogs, multi-language capabilities, and bulk import/export functions. -
39
OBI Engage
OBI4wan
Excellent customer engagement, online customer service and social media management. Discover the power of OBI Engage: social media, messaging apps, reviews, live chat and chatbots in one solution. Ensure yourself of satisfied and loyal customers providing direct and personal customer service on social media, live chat, review sites and messaging apps. With OBI Engage you manage all online conversations from one central platform and are able to include intelligent chatbots in your service process for even more efficiency. Profit from smart workflows, case management and integrations with third party systems to provide the best service. Stay up to date on what is happening around your company and react proactively on mentions by using the integrated monitoring tool. Create, plan and publish posts across social media channels using the handy content calendar and measure the impact and reach of your campaigns with integrated social analytics and reporting. -
40
eGain Chat
eGain
eGain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. Rated #1 by analysts, it has been enabling businesses to transform chat customer support experiences for its customers for more than a decade. The live chat software is an integral part of eGain’s customer engagement software suite. It integrates seamlessly with the other social experience, web experience, and contact center applications in the suite. eGain Chat offers endless sales and service opportunities when combined with companion products: -
41
Chatboq
Chatboq
Chatboq is an AI-powered live chat and automation platform that helps businesses connect, engage, and convert customers in real time. From SaaS and eCommerce to real estate and customer support, Chatboq enables every business to deliver smarter conversations using live agents, AI chatbots, and CRM-integrated automation. With tools for engagement analytics, customer insights, and AI automation, Chatboq makes it easy to personalize every chat, improve response times, and drive meaningful customer experiences. -
42
VooChat
VooChat
VooChat is a unified communication platform designed to enhance customer engagement and boost sales through real-time chat interactions. It offers advanced features such as geo IP tracking, multi-file transfer, and multiple chat views to tailor and streamline communication. The platform supports seamless integration with over 200 tools including WhatsApp, Mailchimp, and WooCommerce, making workflows more efficient. VooChat is used globally, connecting 150 countries with 200,000 support representatives handling 75 million chats monthly. It provides a mobile app for iOS and Android, ensuring consistent communication across devices. With reliable support, easy setup, and strong security measures, VooChat helps businesses convert sign-ups into sales and resolve customer issues effectively.Starting Price: $15/month -
43
My LiveChat
CuteSoft Components
If you're looking for a live chat option, but just aren't ready for a paid edition then My Live Chat Free version is the perfect way to go. With inserting a simple piece of HTML code, a floating chat button that doesn't interfere with your website design, and key features to help you do chat right, you'll be chatting to your website visitors without any cost. My Live Chat equips you to offer instant, delightful support experience. With live chat, your customer service operators can anticipate what a visitor is going to type next and accordingly transfer chats to other agents to reduce resolution time. Agents can use features, such as canned responses in live support software to offer real-time quality answers. Built to empower your sales and support teams with priority tiers, transfers, user roles, monitoring, reporting and team chats. -
44
Velaro
Velaro
Collect customer data and connect in real-time with live chat. Command all your online conversations with our live chat, engagement and customer management solutions. Keep track of your visitors first party data, analyze your interactions using reporting, queuing and workflows. Deploy natural language understanding chatbots that will intelligently greet visitors, answer sales questions, triage leads, create tickets, capture custom data, and automate back-end processes such as appointment settings and order status lookup. Allow your customers to directly communicate with you via messaging from wherever they are without having to visit your website. Your customers can use web messaging, WhatsApp, Facebook Messenger, Twitter, and text messaging to reach your agents. Extend your customer reach by enabling immediate or scheduled calls from your website. With dynamic availability settings, agents can take both chats and phone calls from the Velaro console.Starting Price: $19.95 per user per month -
45
CareColl
Intellial Solutions
Dress up your widget to match the color of your taste or match your website theme. Increase sales by turning just another visitor into a prospect. Proactive chat triggers invite your website visitors by sending an automated pre-defined message based on certain conditions. Load live chat widget only where you need by using our conditional widget loading feature. A powerful offline message feature allows the visitor to send you a message with a file attachment when you are not online for a chat. The visitor can help himself by sending a chat transcript to herself from the widget itself. Visitors’ page navigation path is shown right into the operator chat box in real-time. The complete path is also stored in a chat history for later reference. A fully functional email client for single email customer service operators.Starting Price: $10 per month -
46
UserStak
UserStak
UserStak lets you put a live chat widget on your website for Customer Service, Live Chat, FAQ help, and more. Get started in less then 5 minutes and answer customer queries with an easy to use customer ticketing platform. It makes a world of difference to provide customers with the assurance they need, especially at an important moment while they are considering making a purchase. UserStak's live chat software for websites enables you to engage your visitors in conversation and collect leads while they are still on your site in real time. As a solopreneur your website & portfolio site is the way you get clients. Having a chat widget converts hot leads for you. As a startup, customers need to be your first and foremost priority and talking to them on chat is most beneficial.Starting Price: $39 per month -
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Viafoura
Viafoura
Viafoura is a digital experience company that helps brands activate their audiences through a suite of engagement and personalization solutions, maximizing conversions of unknown to known users. We work with brands to build direct relationships with their audiences, creating the foundation for a scalable first-party data strategy while reducing dependency on social media. Our suite of engagement and personalization solutions — including real-time conversations, custom polls, community chat, ratings & reviews, an on-site community feed, personalized notifications and alerts — engage, convert and retain visitors directly on brands' owned and operated properties. Viafoura’s industry-leading, AI-powered content moderation solutions are customized to support each customer’s unique community guidelines. As a result, customers can scale and streamline their audience engagement and community-building initiatives while maintaining a civil and brand-safe environment. -
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REVE Chat
REVE Chat
REVE Chat, a chat widget and live chat software online, is installable on business websites and ideal for small to mid-sized companies in different industries. REVE Chat key features include voice calls, live chat, visitor queuing, analytics, and proactive chat. With REVE Chat's proactive chat feature, users can set messages to appear from predetermined visitor actions. REVE Chat's chat window is also customizable to fit the company's branding. -
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Smartsupp
Smartsupp
Smartsupp chat enables you to start a personal conversation with your visitors and turn them into happy customers. Choose one of the most popular chat solutions in Europe, used by 283,000 webshops and websites. See detailed visitor info in powerful web dashboard. Chat with customers on the go in our mobile apps for both iOS and Android. Engage visitors using automatic messages. Measure your customer care quality with detailed statistics. Get a better understanding of customer behavior thanks to visitor recording. Your customers are browsing your website right now. Create a free account on www.smartsupp.com and start chatting with them today. Key features: Customizable chat box Customer satisfaction rating Automatic messages Mobile apps Shortcuts (canned responses) Detailed statistics Integrations with e-commerce platforms Visitor recording (session replay)Starting Price: $0.01/month/user -
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Delivered
Jongla
Delivered provides the most modern and scalable messaging service to any brand that has a mobile or web application with customers. You can now enable social media features in your own service. Communal features along with chat tools will explode your customers' user experience and will engage them like never before. We provide a real-time, top-notch Messaging Solution to build a chat app & in-app messaging to your service, whether it is a native iOS or Android app or a website. With customization tools, you can integrate it to be a seamless part of your service's user flow and brand. With our moderation tools, you have the power to explore your chat data and protect the integrity of your brand. Manage conversations and export messaging data. Get the required data of basic and custom chats through analytics along with premium moderation tools.
